Blueship Call Center

MAY 25, 2023

This third party may manage your company’s whole customer service department or simply manage a part of call center operations. Modern, high-tech outsourced contact centers offer educated operators, human-powered technology, and seamless, round-the-clock customer care. What is the price of contact center outsourcing?

outsourcing 40

outsourcing Call Center Contact Center Customer Care 40

Customer Relationship Metrics

JULY 26, 2017

This results in higher profits, lower costs, higher customer retention and referrals. They were built when customer retention and referrals were not seen as top-of-mind issues and when cost containment drove decisions. Just like you grade the call internally, your customer should grade the call externally.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

TeamSupport

NOVEMBER 10, 2020

We’ll continue our overview of the ServiceXRG whitepaper, Using Services to Retain and Grow Recurring Revenue , in Part 2 where we’ll explore why it’s important to offer services in the form of ongoing advisory, managed, or education services, in addition to limited one-time engagements. For more, download the complete whitepaper.

Customer Support 59

Customer Support B2B Coaching Education 59

SharpenCX

DECEMBER 4, 2019

It means you have disengaged employees at the helm serving customers. And, it means, your attention as a manager is pulled from coaching and training for deeper knowledge to recruiting and onboarding. That’s why the correlation between employee satisfaction and customer satisfaction is so significant. rise in CSAT.

Contact Center 67

Contact Center Customer Experience Wait times Contact center software 67

NobelBiz

FEBRUARY 22, 2023

Because call center analytics measures performance, you can employ focused coaching to enhance each agent’s abilities and provide performance-based bonuses. Deeper customer insight Using data analytics, you can better understand your client base and why they call or drop by your business in the first place.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

CustomerSuccessBox

FEBRUARY 28, 2022

A customer engagement model is a company’s method of interacting and creating connections with its customers. The best customer engagement model will boost trial conversions, revenue per customer, customer satisfaction, and customer retention significantly.

Upselling 52

Upselling Customer advocacy SaaS Education 52

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Grow GB’s overall revenue and margin.

Education 19

Education Upselling Customer centricity Coaching 19

Enghouse Interactive

OCTOBER 21, 2020

Effectively and efficiently resolving a customer issue can be rewarding and helps reinforce the value of the agent role and its value to the organization’s customers. In so doing, both the agent and customer benefit, and this can potentially lead to increased business and customer retention.

Self service 76

Self service Contact Center Benchmark Chatbots 76

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

DECEMBER 12, 2023

To delve deeper into the nuances of the Customer Success Career Path to Leadership, we bring you a compelling conversation between two industry experts, Bhumika Arora, Founder and Consulting Coach at Ruffday Coaching Services, and Rohan Sheth, Director of Growth at SmartKarrot Inc.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer retention Consulting 10

SmartKarrot

DECEMBER 16, 2022

Director, Customer Success Location: Remote, United States Organization: Productboard As a Sr. Director, Customer Success, you will lead and coach a team of high-performing managers across multiple functions including CSM, success at scale, renewal managers, and academy teams. Apply here: [link].

Education 19

Education Coaching Engineering Self service 19

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent.

Technology 122

Technology Customer Service Gamification Contact Center 122

SmartKarrot

OCTOBER 10, 2022

Assist in the on-going technical and sales education and development of the broader team. Learn the full range of products and services and be able to identify how these products and services align to customer needs. Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Trimble Inc.

Education 19

Education Healthcare Accountability Coaching 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Engage customers and facilitate education and access to standard methodology guidance.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

SEPTEMBER 23, 2022

Role: Customer Success Director (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Develop and implement repeatable processes for customer management.

Technical Support 15

Technical Support Education Customer retention Accountability 15

Fonolo

JANUARY 14, 2020

Top Pick: The one-sentence business case for customer experience. Kate Nasser — also known as ‘The People Skills Coach’ — has been helping Fortune 500 leaders become more dynamic and inspirational for the past 25+ years. . Kate Nasser. And their blog reflects that aim very well too.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

FEBRUARY 13, 2024

” Chris Robinson, featured in the NobelBiz First Contact podcast, emphasizes the strategic importance of self-service in customer retention: “By implementing comprehensive self-service options, businesses can drastically reduce churn. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. Allison Pickens. Anita Toth. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MARCH 10, 2022

Audit, refine, develop, and implement Customer Service/Success processes. Drive customer outcomes, product adoptions, and customer experience through implementing customer retention and customer engagement strategies.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

SmartKarrot

OCTOBER 28, 2021

Apply here: [link] Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Metrics 19

Metrics Coaching Education Engineering 19

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

AUGUST 19, 2021

Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations. Apply here: [link] Role: Director of Customer Success Location: Remote, Atlanta Metropolitan Area, US Organization: SecurEnds As a Customer Success Director, you will translate customer insights into action items.

Consulting 19

Consulting Consulting Coaching Education 19

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeanne Bliss. Nils Vinje.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

MARCH 3, 2020

ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role. Join this webinar to learn: The different types of customer reviews and when to use them.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Callminer

JULY 15, 2019

Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint. Creating Customer Service Super Agents with Data, Tech and Coaching featuring Forrester. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019. Register for 9am BST Session .

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

SmartKarrot

NOVEMBER 2, 2020

Based out of Europe, it offers operational consultancy services to the evolving needs of the customer of today. Infinipoint is a customer success consultancy that optimizes customer retention and revenue. Its stellar strategies help the client to receive the highest retention. Customer Success Enablement.

Consulting 10

Consulting Consulting Coaching SaaS 10

Education Services Group

FEBRUARY 16, 2022

You will need to be their coach because this orientation will inevitably force them to confront their own organizational challenges as they set about to retool and reorient the way their individual teams operate.

Chief Customer Officer 52

Chief Customer Officer Customer centricity Journey mapping Coaching 52

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Achieve specific targets for retention, expansion, and other key revenue targets.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

Solvvy

OCTOBER 25, 2022

Like customer satisfaction index metrics , customer service KPIs show how well your team performs in a particular area and how it trends over time. . Customer service KPIs include: . Customer retention rate. Tickets per customer . Identify Customers’ Satisfaction Drivers. First response time.

Surveys 62

Surveys Benchmark Metrics Brand ambassadors 62

SmartKarrot

APRIL 28, 2021

Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Assemble the processes, tools, metrics, people and culture needed to deliver exceptional performance and customer experiences. ????Develop

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

JANUARY 5, 2022

Kristi is also the VP of Customer Success at ClientSuccess, Product Advisory Board Member at Cast.app, Founding Advisor at CS Ladies, and Founding member of Gain Grow Retain. Sue is an all-around Customer Success Leader, Evangelist, Coach, Advisor, and Speaker. Sue Nabeth Moore. Nils Vinje. Andrew Marks. contact-form-7].

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MAY 27, 2020

Apply here: [link] Role: Customer Success Manager Location: Newyork, US Organization: AppsFlyer This role oversees the lifecycle of customers including on-boarding, education and training, troubleshooting, identifying opportunities, and ensuring customer retention and renewal.

Coaching 10

Coaching Accountability Education Best practices 10

SmartKarrot

JANUARY 20, 2021

Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Enable, coach and mentor colleagues in the sales and service delivery teams.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JULY 9, 2021

Define and optimize customer lifecycle by mapping customer journeys, developing listening points in the journey (e.g., usage, loyalty), standardizing interventions for each point in the journey, defining segmentation of customer base and varying strategies, and identifying opportunities for continuous improvement.

Best practices 10

Best practices Coaching Accountability Education 10

SmartKarrot

JULY 7, 2021

Role: Director, Customer Success Location: Remote, New York, United States Organization: SecurityScorecard As a Director of Customer Success, you will manage the gross and net retention of a book of business; including forecasting, strategy development and efficient execution. Whatever it takes to grow and build this new team.

Enterprise 10

Enterprise Engineering Best practices Accountability 10

SmartKarrot

JANUARY 13, 2021

Map customer journey from adoption to mastery of the Ceros Ecosystem. Standardize interventions for each point in the journey using all resources at your disposal (CS team, Support Team, Educate Team, and Professional Services). Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers.

Consulting 10

Consulting Consulting Metrics Customer retention 10

SmartKarrot

JUNE 1, 2021

Ensure that the data is well collected and analyzed in order to provide robust and ranked customer requirements to the project team. Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. change management and validation).

Best practices 10

Best practices Finance Benchmark Upselling 10