SmartKarrot

FEBRUARY 22, 2021

Work collaboratively alongside your fellow team members to support large enterprise customers. Build strategic customer relationships to ensure long-term advocacy and retention with multiple stakeholders at communities. Improve customer retention and proactively engage customers always providing value.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Be the voice of the customer internally, providing feedback to all relevant departments.

Upselling 10

Upselling Accountability Customer centricity Coaching 10

SmartKarrot

JANUARY 20, 2021

Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Enable, coach and mentor colleagues in the sales and service delivery teams.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JUNE 1, 2021

Ensure that the data is well collected and analyzed in order to provide robust and ranked customer requirements to the project team. Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. change management and validation).

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

JUNE 30, 2020

Work collaboratively with the marketing, product, sales, and customer support teams to develop and execute Insightly initiatives that improve customer retention. Identify upsell and cross-sell opportunities. Educate customers on the value of Postman Enterprise throughout the evaluation and adoption cycle.

Enterprise 10

Enterprise Accountability Engineering Upselling 10

SmartKarrot

JULY 5, 2021

Develop a culture of continuous improvement for process repeatability, operations scaling, capacity management, and customer satisfaction. Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Amity

FEBRUARY 21, 2018

In short, Customer Success as a business unit is responsible for managing the customer after the initial sale. This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat.

Upselling 77

Upselling Sales Finance Analytics 77

SmartKarrot

JANUARY 11, 2023

Role: Customer Success Director Location: Remote, United States Organization: Electus Global Education Co, Inc As a Customer Success Director, you will develop an understanding of each customer’s objectives with the product and define a strategy for supporting the customer in achieving those objectives.

Education 19

Education Upselling Enterprise Customer centricity 19

Education Services Group

OCTOBER 20, 2022

Her secret to success included three personas: A Coach. Best when this relationship is positive, save the venting for your coach. Jeff Kushmerek , CEO of Infinite Renewals, might have stated this reality best when he quipped “CS leaders who don’t own renewals and upsells must like layoffs.”

Coaching 10

Coaching Upselling Feedback Metrics 10

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Connect with Gemma . Connect with Kristi.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64