COPC
SEPTEMBER 21, 2023
Statistics heavily influences our field, yet we often neglect to educate our staff on effectively navigating the wealth of information available to them. Let’s start with a topic that often comes up on my assignments – coaching customer satisfaction (CSAT). So, why do we care, or what does this have to do with coaching CSAT?
Bill Quiseng
FEBRUARY 15, 2022
Instead, have customer service education. Have mentors and coaches. Your education is interactive and frequent. Your education is the how, what, and, why of service excellence. As mentors, educate your students with role-playing customer service actions to practice their soft skills. And, yes, educate everyone.
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JustCall
AUGUST 8, 2023
Using AI in education has incredible transformative potential—only if used correctly. In this guide, we will look at the other side of things and explore how AI can—and is—revolutionizing the education sector without raising eyebrows. However, there’s so much more that AI brings to the equation.
Expivia
MARCH 1, 2022
That’s why it’s crucial to educate your agents on the importance of resolving the customer’s issue and resolving it on the first call. Educate them about your client’s product. Thoroughly educate your call center agents on the specifications, features, benefits, and purpose of your client’s products.
CCNG
APRIL 26, 2023
Employers must educate staff on self-care and stress management best practices , and allow time for each. Lisa Hammett is a new CCNG contributor, a Wellness Coach helping thousands of members achieve their health and wellness objectives. For example, team meetings are every Tuesday. If this is resonating, let’s chat.
CSM Magazine
JUNE 27, 2023
With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.
VirtualPBX
JANUARY 7, 2021
At VirtualPBX, our role in this process has been to assist educational facilities by providing them with the tools necessary to keep their school systems running. As the state of education further takes shape across the U.S. Mixed Approaches to Education, and VirtualPBX’s Response. This includes concerns about COVID-19.
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