NobelBiz

FEBRUARY 13, 2024

Seamless CRM integration enables call centers to offer personalized customer service by providing agents with immediate access to customer histories, preferences, and prior interactions. This integration is crucial for delivering a customer-centric experience. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

ChurnZero

MARCH 3, 2020

ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role. Join this webinar to learn: The different types of customer reviews and when to use them.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic. Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

NOVEMBER 2, 2020

These services aim to augment customer satisfaction and net retention. Their customer-centric approach automatically improves the CSM ratio as well. Based out of Europe, it offers operational consultancy services to the evolving needs of the customer of today. Customer Success Enablement. Infinipoint.

Consulting 10

Consulting Consulting Coaching SaaS 10

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Jay Nathan. Sue Nabeth Moore. Nils Vinje.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

LiveChat

OCTOBER 31, 2019

Use email automation immediately after a customer registers to welcome them and share helpful information. You can set up educational opportunities and over the course of several emails, share more and more details on how best to use your product or service. Customer experience can be improved without increasing expenses.

Chatbots 57

Chatbots Wait times Call Center Sales 57

SmartKarrot

JULY 7, 2021

Role: Director, Customer Success Location: Remote, New York, United States Organization: SecurityScorecard As a Director of Customer Success, you will manage the gross and net retention of a book of business; including forecasting, strategy development and efficient execution. Whatever it takes to grow and build this new team.

Enterprise 10

Enterprise Engineering Best practices Accountability 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. customer-centric?support to optimize all phases of the customer journey. support strategy?to

Upselling 10

Upselling Accountability Customer centricity Coaching 10

Integrity Solutions

SEPTEMBER 28, 2023

Because the customer experience (CX) will mirror your employees’ experience, your mission, vision and values have to be clear and embedded into the culture. Clearly define what “customer-centric” actually means as a core value in your organization, and then pull it through into your customer service training.

Customer Service 106

Customer Service Coaching Contact Center Banking 106

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0

Customer Guru

DECEMBER 13, 2017

The biggest challenge is aligning the organization towards the goal of customer centricity. While companies are making their biggest investments in technology to improve customer experience, they should be prioritizing organizational re-alignment over everything else. Coaching mid-management on customer experience.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

SmartKarrot

JANUARY 11, 2023

Role: Customer Success Director Location: Remote, United States Organization: Electus Global Education Co, Inc As a Customer Success Director, you will develop an understanding of each customer’s objectives with the product and define a strategy for supporting the customer in achieving those objectives.

Education 19

Education Upselling Enterprise Customer centricity 19

ChurnZero

JUNE 17, 2022

To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team.

Metrics 98

Metrics SaaS Surveys Self service 98

Education Services Group

OCTOBER 25, 2022

Chris Hicken (CH): The way that I would coach CS people to talk to their CFOs is to start by looking at the unit economics of the business. Q: Is CS fully leveraging its “seat at the table” by tying revenue and growth? Or, if a CFO needs to make cuts, how presumptive will they be about seeking cuts from CS? Being an .

Marketing 52

Marketing Sales Customer centricity Accountability 52

Amity

FEBRUARY 21, 2018

Based on the responses you get, you should be able to evaluate where the company stands in regards to customer-centricity and alignment. Customer Success Managers’ compensation structures vary widely across organizations. Stephen O’Keefe, Director of Customer Success, advises: “Get technical.

Upselling 77

Upselling Sales Finance Analytics 77

ChurnZero

JUNE 17, 2022

To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team.

Metrics 52

Metrics SaaS Surveys Self service 52

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Connect with Gemma . Connect with Kellie .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Education Services Group

OCTOBER 20, 2022

The customer-centric CEO. Her secret to success included three personas: A Coach. Best when this relationship is positive, save the venting for your coach. While I took something away from nearly every session I attended (and wished I could be in two or three places at once to sit in even more!),

Coaching 10

Coaching Upselling Feedback Metrics 10

Balto

SEPTEMBER 12, 2023

In this guide, we delve into the driving factors behind customer experience evolution, how you can develop a customer-centric culture, make the most out of emerging AI (Artificial Intelligence) tech, and maintain customer trust and loyalty. Employee experience can have a huge impact on the customer experience.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52