SharpenCX

DECEMBER 4, 2019

It means you have disengaged employees at the helm serving customers. And, it means, your attention as a manager is pulled from coaching and training for deeper knowledge to recruiting and onboarding. That’s why the correlation between employee satisfaction and customer satisfaction is so significant. rise in CSAT.

Contact Center 67

Contact Center Customer Experience Wait times Contact center software 67

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Engage with clients at all levels and be the lead for all client engagements.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Assist in the on-going technical and sales education and development of the broader team.

Education 19

Education Healthcare Accountability Coaching 19

SmartKarrot

DECEMBER 16, 2022

Director, Customer Success Location: Remote, United States Organization: Productboard As a Sr. Director, Customer Success, you will lead and coach a team of high-performing managers across multiple functions including CSM, success at scale, renewal managers, and academy teams. Apply here: [link].

Education 19

Education Coaching Engineering Self service 19

SmartKarrot

SEPTEMBER 23, 2022

Role: Customer Success Director (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Develop and implement repeatable processes for customer management. Apply here: [link].

Technical Support 15

Technical Support Education Customer retention Accountability 15

SmartKarrot

MARCH 10, 2022

Audit, refine, develop, and implement Customer Service/Success processes. Drive customer outcomes, product adoptions, and customer experience through implementing customer retention and customer engagement strategies. Ensure retention of key clients and growth of their accounts.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Engage customers and facilitate education and access to standard methodology guidance.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. Allison Pickens. Anita Toth. Annette Franz. Bhavika Kochhar.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

AUGUST 19, 2021

Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations. Apply here: [link] Role: Director of Customer Success Location: Remote, Atlanta Metropolitan Area, US Organization: SecurEnds As a Customer Success Director, you will translate customer insights into action items.

Consulting 19

Consulting Consulting Coaching Education 19

SmartKarrot

OCTOBER 28, 2021

Apply here: [link] Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Metrics 19

Metrics Coaching Engineering Education 19

ChurnZero

MARCH 3, 2020

ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role. Join this webinar to learn: The different types of customer reviews and when to use them.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

SmartKarrot

APRIL 28, 2021

Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Read and analyze customers’ results and share best practices with the team for them to educate customers to improve their results.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Fortunately, he now spends his time coaching and training individuals on effective customer acquisition, satisfaction, retention, and revenue generation.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

MAY 27, 2020

Role: Customer Success Manager Location: Detroit, Michigan Organization: Dynatrace The Customer Success Manager is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in the assigned territory by driving adoption using a customer engagement lifecycle model.

Coaching 10

Coaching Accountability Education Best practices 10

SmartKarrot

JUNE 30, 2020

Work collaboratively with the marketing, product, sales, and customer support teams to develop and execute Insightly initiatives that improve customer retention. Help customers in increasing their rate of innovation. Educate customers on the value of Postman Enterprise throughout the evaluation and adoption cycle.

Enterprise 10

Enterprise Accountability Engineering Upselling 10

SmartKarrot

JULY 7, 2021

Role: Director, Customer Success Location: Remote, New York, United States Organization: SecurityScorecard As a Director of Customer Success, you will manage the gross and net retention of a book of business; including forecasting, strategy development and efficient execution. Whatever it takes to grow and build this new team.

Enterprise 10

Enterprise Engineering Best practices Accountability 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

Education Services Group

MAY 13, 2020

If we went back in time ten or twenty years, before Customer Success was commonplace, we’d likely see one of two organizations owning the customer relationship post-sale, serving as the ‘trusted advisor’ to the customer. We may see Account Managers within the sales organization owning that relationship.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

SmartKarrot

JANUARY 13, 2021

Map customer journey from adoption to mastery of the Ceros Ecosystem. Standardize interventions for each point in the journey using all resources at your disposal (CS team, Support Team, Educate Team, and Professional Services). Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers.

Consulting 10

Consulting Consulting Metrics Customer retention 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Be the voice of the customer internally, providing feedback to all relevant departments.

Upselling 10

Upselling Accountability Customer centricity Coaching 10

Education Services Group

JULY 21, 2022

And so, what that pilot looked like is we actually onboarded the partners on to our Customer Success automation platform. We gave them their own view of their customers and we assigned them a Partner Success Manager who acted as their coach. And so, with that in mind, this actually made me realize something.

Journey mapping 52

Journey mapping Chief Customer Officer SaaS Management 52

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Achieve specific targets for retention, expansion, and other key revenue targets.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

JULY 9, 2021

Role: Director of Customer Success Location: Minneapolis, MN, US Organization: Avenica As a Director of Customer Success, you will provide strategic oversight to the Talent Delivery Connect Team. Serve as back-up for recruiting and account management activities; providing support for the TD Connect Team as necessary.

Best practices 10

Best practices Coaching Accountability Education 10

SmartKarrot

NOVEMBER 2, 2020

Based out of Europe, it offers operational consultancy services to the evolving needs of the customer of today. Infinipoint is a customer success consultancy that optimizes customer retention and revenue. Its stellar strategies help the client to receive the highest retention. Customer Success Enablement.

Consulting 10

Consulting Consulting Coaching SaaS 10

SmartKarrot

JULY 5, 2021

Develop a culture of continuous improvement for process repeatability, operations scaling, capacity management, and customer satisfaction. Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

JANUARY 20, 2021

Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Enable, coach and mentor colleagues in the sales and service delivery teams.

Banking 10

Banking Best practices Engineering Upselling 10

Integrity Solutions

SEPTEMBER 28, 2023

That’s also why investing in people’s success and development has to be part of the customer strategy. An effective customer service training program will take into account the process, skills, behaviors, attitudes and values that are required to consistently deliver amazing customer experiences.

Customer Service 110

Customer Service Coaching Contact Center Banking 110

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

JUNE 1, 2021

Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Ensure that all customer requirements are taken in account from Open to Close and provide all means to secure them during projects. change management and validation).

Best practices 10

Best practices Finance Benchmark Upselling 10

LiveChat

OCTOBER 31, 2019

Use email automation immediately after a customer registers to welcome them and share helpful information. You can set up educational opportunities and over the course of several emails, share more and more details on how best to use your product or service.

Chatbots 57

Chatbots Wait times Call Center Sales 57

SmartKarrot

JUNE 23, 2022

Role: VP, Customer Success Location: New York, NY, US (On-site) Organization: Dandy As a VP of Customer Success, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Run the full sales cycle for any opportunity for any existing customer account.

Education 3

Education Finance Accountability Coaching 3

SmartKarrot

JANUARY 19, 2022

Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy. Successfully onboard new customers delivering ‘go-live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and driving best practice.

Customer advocacy 3

Customer advocacy Benchmark Call Center Coaching 3

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

SmartKarrot

SEPTEMBER 30, 2021

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement, renewal forecasting, and account opportunities. May partner with the account manager to identify client business issues and provide solutions.

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0