CCNG

JUNE 14, 2023

Enhancing Customer Experience Through Emotional Connection With a solid understanding of the building blocks of emotional connection, you can start implementing strategies to enhance your customer experience. Here are some tips to help you create emotionally connected experiences: 1.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

Nicereply

MARCH 23, 2021

Sarah Betts – All around wonderful person and support human at Olark, Sarah writes about her considerable experience helping customers on the Olark Blog. Jeanne Bliss – Jeanne’s a strong advocate of the Chief Customer Officer (and author of the book with the same title). Keeping them is hard.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

JANUARY 13, 2022

Jason Grier, Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond. It’s true that what really matters for businesses — the customer and building customer loyalty — never wavers in importance year to year.

Chief Customer Officer 59

Chief Customer Officer Construction Surveys Customer Support 59

Lumoa

MARCH 21, 2023

In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 My chapter is focused on designing for moments worth experiencing from a macro level.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

Fonolo

JANUARY 22, 2020

Not only is it a chance to find out what everyone is working on — and hopefully pick up some tips — but it’s also a chance to meet with our peers. Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? I have a few tips to help you drive adoption that sticks. Tip #1 for CSMs: embrace change. Tip #2 for CSMs: practice what you preach. That’s okay.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Help Scout

SEPTEMBER 14, 2021

5 strategies and 13 tips for small business customer service. In order to better understand how customer service acts as a competitive advantage, we reached out to three different small business leaders to get their insights. Tip #1: Don’t worry if it doesn’t scale. Tip #2: Let customers see behind the curtain.

Customer Service 127

Customer Service outsourcing Chief Customer Officer Self service 127

Peter Lavers

JULY 7, 2015

The remaining two sessions covered customer-centric strategy development and the transformational journey. Transform instead how you view customers as an asset requiring investment in their experience to deliver superior life time value”. “Very imformative and thought provoking.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. Customer Success Around the Web. Biggest Lessons in SaaS as Head of Customer Success – Anne Therese Krieger, Head of Customer Success for a SaaS company called Filestage shares her top tips. .

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

Fonolo

MAY 10, 2018

For trusted, richly informative, and dynamic articles on customer experience tips and trends, we strongly suggest you turn your attention towards these trusted bloggers nay, industry leaders. This fabulous bunch will enrich the lives and careers of customer experience professionals, all through the power of their wisely written words.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

ChurnZero

MAY 5, 2020

Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. Relationship length and the correlated time-to-value realization. Product usage decreases.

Customer retention 72

Customer retention Chief Customer Officer Construction Morale 72

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Help Scout

APRIL 27, 2021

Current readers may recognize elements like “Chief Customer Officer” as if it is no big deal, but this was unproven ground then. I know this book shaped my approach to customer experience, and it will shape yours, too. Be Our Guest: Perfecting the Art of Customer Service”.

Customer Experience 117

Customer Experience Chief Customer Officer B2C B2B 117

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software Have you ever worked at a company where the Customer Success team had to beg for its own tools? I have a few tips to help you drive customer success software adoption that sticks. Tip #1 for CSMs: embrace change As humans, we struggle with change.

CRM 52

CRM Chief Customer Officer SaaS Morale 52

Vcaretec

JUNE 6, 2022

Join Shep’s 71,000+ followers on Twitter and subscribe to the Shepard Letter for weekly customer service tips. vcare-expert-anna-sabryan Anna Sabryan : Anna is an experienced social media and modern marketer at Oracle who blogs about the digital customer service and customer experience.

outsourcing 52

outsourcing Chief Customer Officer Customer Care Banking 52

CustomerSuccessBox

OCTOBER 31, 2021

We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Mary Poppen is the Chief Customer Officer, Glint at LinkedIn. Product, Sales, Marketing, CS, Engineering all benefit from customer feedback. How do you prep a team?

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

ChurnZero

JANUARY 26, 2022

Here’s how SaaS companies, Customer Success teams, Account Managers, and Chief Customer Officers can use the ChurnZero integration with HubSpot to increase customer retention, reduce churn, and improve the customer experience. Liz Friscino, Managing Director, Client Success, FiscalNote.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

Etech

DECEMBER 3, 2017

More tips will follow on my next blog; I hope you’ll come back. This blog was written by Etech’s Jim Iyoob, Chief Customer Officer. The more agile your call center is across social media channels, the better. So there are two factors for developing a socially enabled call center.

Call Center 59

Call Center Chief Customer Officer Customer centricity Customer Service 59

Satrix Solutions

DECEMBER 1, 2020

Sometimes that involves storytelling, which you can share some of the metrics that you’re monitoring or some specific customer stories that reinforce the notion of customer-centricity. We’re often talking to clients and providing tips and strategies that we’ve seen proven very effective.

Customer centricity 78

Customer centricity Chief Customer Officer Metrics Accountability 78

360Connext

MARCH 8, 2018

Make it a customer experience—the kind of marketing that builds sales and profitability by being authentic, genuine and in the best interest of customers. Here are five of the key tips and insights we discuss in the video above: 1. Marketing plays a role in customer experience (and vice versa.).

Marketing 63

Marketing Journey mapping Chief Customer Officer Advertising 63

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . We asked him to join us for this month’s webinar to discuss exactly how to do that. . You will automatically build loyalty and the people that you bring into that room, they can become your seed group. .

Chief Customer Officer 52

Chief Customer Officer Education B2C B2B 52

ChurnZero

MARCH 28, 2023

CSM Practice Chief Customer Officer and CEO Irit Eizips , put it aptly in our onboarding guide: “End users need to immediately understand the value they get from the product during onboarding…If they can’t quickly see this value, the likelihood to adopt the solution drops significantly.”

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

SmartKarrot

APRIL 21, 2021

For instance, you can easily batch related tasks such as mapping the customer journey or maybe reviewing the onboarding process periodically. Look at this really informative video by Ruben Rabago , Chief Customer Officer, Intellum who talks about Time Management in Customer Success: There is no Trophy for ‘Complete it all in a Day’.

Time management 10

Time management Management Chief Customer Officer Upselling 10

ChurnZero

MAY 12, 2020

Notable Episode: Episode 16 – Marrying Together Product and Customer Success featuring Abby Hammer, Chief Customer Officer of ChurnZero. . The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. The SaaS Revolution Show. Host: Alex Theuma , Founder and CEO of SaaStock.

SaaS 64

SaaS Chief Customer Officer B2B Customer advocacy 64

CustomerSuccessBox

DECEMBER 13, 2021

Jay Nathan is the Chief Customer Officer at Higher Logic. In 2020, he co-founded Gain Grow Retain, a community for customer success leaders. Here, he talks about the best practices in Customer Onboarding. It is aimed at creating an ever-growing knowledge base to help customers scale up faster.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Customer advocacy 52

ChurnZero

FEBRUARY 23, 2023

Ed Powers , a Customer Success consultant with Service Excellence Partners summed up this idea nicely in our guide, “ How to Crush SaaS Customer Onboarding ” when he said, “High customer loyalty is achieved by design, not by luck.” Good customer support is good marketing too.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Ed Powers , a Customer Success consultant with Service Excellence Partners summed up this idea nicely in our guide, “ How to Crush SaaS Customer Onboarding ” when he said, “High customer loyalty is achieved by design, not by luck.” Good customer support is good marketing too.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

Calabrio

JULY 26, 2017

Just one dissatisfied customer can influence an entire network of prospective customers. If customer experience is genuinely a top priority for the company, someone needs to lead the charge. That’s where the Chief Customer Officer (CCO) comes in. Has no dedicated voice of the customer in the C-suite.

Chief Customer Officer 49

Chief Customer Officer Customer retention Sales Metrics 49

CustomerSuccessBox

DECEMBER 13, 2021

Maranda (VandenBroek) Dziekonski is the Chief Customer Officer at Swiftly, Inc. is a Data Platform that provides reliable data to 95+ city transit networks around the world and has helped customers improve arrival predictions by up to 30% and complete planning projects up to 90% faster. Swiftly I nc. So yes, it depends.

Chief Customer Officer 52

Chief Customer Officer Best practices Sales Accountability 52

Customer Centric Support

MARCH 6, 2017

Customer service can nearly always make a positive impact on sales and marketing challenges. Read “Chief Customer Officer 2.0” by Jeanne Bliss – Whether your organization has a CCO or not, the idea of bringing leaders together to create a customer growth engine is a total game-changer.

Chief Customer Officer 84

Chief Customer Officer Customer centricity Enterprise Engineering 84

ChurnZero

MAY 29, 2020

To learn tips on when to survey customers, follow-up survey actions, and NPS best practices, check out our NPS Cheat Sheet. . More Essential Customer Success Metrics. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Chief Customer Officer 64

Chief Customer Officer Metrics SaaS Surveys 64

ChurnZero

JULY 17, 2020

This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. Four Tips to a Better Renewal Process. more revenues from installed customer base than those who don’t.

Sales 59

Sales Chief Customer Officer Upselling Accountability 59

Lumoa

JANUARY 19, 2023

How many different ideal customers (personas) we have? – What are their key characteristics (pro tip: consider both demographics or psychographics )? – Do different types of customers have a preferred way to buy? Pro Tip : Building strong relationships with other departments is not a one-off thing.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Kayako

JUNE 9, 2016

Whether you’re comfortable with asking the hard questions or whether you think you “suck” at review meetings, we’ve put together some tips that will help you be prepared, stay confident, and hopefully get the raise you deserve. Have you used these tips? Grab a notepad and let’s dive in. How much should you be earning?

Customer Support 49

Customer Support Chief Customer Officer Management Benchmark 49