Resilience – Tip #12

Steve DiGioia

The post Resilience – Tip #12 appeared first on Steve DiGioia. Tips on Thursday changing your priorities coping with adversity ResilienceFor decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.

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You NEED To – Tip #13

Steve DiGioia

The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend.

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The Humble Manager – Tip #15

Steve DiGioia

The post The Humble Manager – Tip #15 appeared first on Steve DiGioia. Tips on Thursday a better way of doing things a collection of experiences manager values teamwork The Humble Manager

Customer Service Fact #1 – Tip #17

Steve DiGioia

The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. Tips on Thursday "customer service statistics" bank of the customer Customer Service Fact #1 customer service plan customer service quotes

Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

Promotions – Tip #7

Steve DiGioia

The post Promotions – Tip #7 appeared first on Steve DiGioia. Tips on Thursday advertizing marketing promote your business promotionsNot the kind that gets you the corner office, a big expense account, or stock options; I’m talking about the kind you use to advertise and spread the word about your business. How dedicated are you to promoting your business to the throngs of potential customers not yet aware of your product or service? It’s a never-ending process.

Be True To Yourself and Your Business – Tip #21

Steve DiGioia

The post Be True To Yourself and Your Business – Tip #21 appeared first on Steve DiGioia. Personal Development Tips on Thursday Be True to Yourself and Your Business Try To Improve Yourself Why It's Important To Be True To Yourself

Outbound Call Center Tips & Best Practices

Callminer

To help your outbound calling operation overcome these kinds of obstacles, we’ve rounded up a selection of immensely useful tips below. ” – Outbound Telemarketing Tips That Will Make Them Listen , Magellan Solutions; Twitter: @magellanbpo.

What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

Tip #20 appeared first on Steve DiGioia. Personal Development Tips on Thursday be laser-focused how to succeed in your career What Do You Do To Get AheadIs your glass half-full or half-empty? Are you a positive influence or one of negativity?

Employee Experience Tips, Resources & More

Callminer

For the best tips on consistently improving the employee experience at your company, read on: Tips to Improve Employee Experience. 5 Tips to Improve Your Employee Experience , Zoho; Twitter: @zohopeople. ” – Dan Marzullo, 3 Tips for Building a Great Employee Experience , Zenefits; Twitter: @zenefits. ” – Reboarding: 4 Tips to Get the Best Start For Your Employee , learningbank.io; Facebook: @learningbankapp.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Customer Care Versus Gossip – Tip #8

Steve DiGioia

The post Customer Care Versus Gossip – Tip #8 appeared first on Steve DiGioia. Tips on Thursday Customer Care Customer Care Versus Gossip employee gossipThe other day I heard some people complaining about poor customer service.

Business Process Outsourcing Tips & Resources

Callminer

In this article, we discuss BPO as a flexible tool for businesses to use and many helpful tips for doing so. This article aims to help by rounding up the best tips and resources on the subject for you to keep close at hand. Business Process Outsourcing Tips. ” – Mike MacNair, 5 Tips to Improve Your BPO partner relationship , MacNair Travel. ” – Mike Mills, 5 Tips to Ensure BPO Will Help Grow Your Business , CGS Inc.;

Do You Do a Good Job? – Tip #18

Steve DiGioia

Tip #18 appeared first on Steve DiGioia. Tips on Thursday do you do a good job? Businesses all over this country are littered with the remnants of employees who do a good job. But what about those employees who go above and beyond?

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What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

Tip #11 appeared first on Steve DiGioia. Tips on Thursday deadwood employees how to deal with deadwood employees problem employee terminate a bad employee weak managementGreat employees are the heart and soul of any business, especially a successful one.

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60-Day Plan: Practical Upgrades for Your Remote Contact Center

Speaker: Roger Lee, VP Customer Success, Gridspace

As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight, and new security and privacy risks -- all on top of unique customer demands. During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days

What Do They Think of Me? – Tip #16

Steve DiGioia

Tip #16 appeared first on Steve DiGioia. Tips on Thursday do you like me? Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time.

New Feature – Tips on Thursday

Steve DiGioia

As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips are called “Tips on Thursday” The goal of these tips is to provide my dedicated readers with actionable tips that can be shared with their friends and fellow employees and can be used in any industry to start their day with a focus on providing the BEST service and experience for their customers.

How to Make Your Customers Feel Important – Tip #19

Steve DiGioia

The post How to Make Your Customers Feel Important – Tip #19 appeared first on Steve DiGioia. Customer Service Tips on Thursday how to connect with your customer?

Management’s Ideas Are Always Better – Tip #10

Steve DiGioia

The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. Tips on Thursday management style Management’s Ideas Are Always Better manager performance managing people

Tips for Managing a Remote Team

Speaker: Gary Magenta and Rashel Rogers

Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life? Your managers.

Your Customers Are Always Watching – Tip #5

Steve DiGioia

The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Tips on Thursday negative body language Your Customers Are Always WatchingWhat do you do when you think no one is watching? Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear you? Is your posture one of confidence or submission?

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Don’t Make Assumptions – Tip #3

Steve DiGioia

The post Don’t Make Assumptions – Tip #3 appeared first on Steve DiGioia. Tips on Thursday don't make assumptionsHow many times did something “fall through the cracks” because you thought another co-worker was going to handle it? I’ve always told my team, don’t make assumptions.

There’s an Upset Customer. Now What? – Tip #4

Steve DiGioia

Tip #4 appeared first on Steve DiGioia. Tips on Thursday an upset customer forgiving customersRegardless of your business, and no matter how hard you try to do the best for them, there will be situations where you have an upset customer who is dissatisfied with your product or service. Day in and day out, we must strive to provide the optimal experience for each customer interaction. But is this realistic?

Are Your Pet Peeves Putting Your Job in Danger? – Tip #9

Steve DiGioia

Tip #9 appeared first on Steve DiGioia. Tips on Thursday drives us nuts Pet Peeves Putting Your Job in DangerFirst off, what’s a “pet peeve”?

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

What’s More Important? – Tip #6

Steve DiGioia

Tip #6 appeared first on Steve DiGioia. Tips on Thursday move up the corporate ladder what about the customer? Are your company’s numbers, budgets, and marketing efforts taking the lead over all other aspects of your business? But what about the customer? What’s more important? Has your success come at the expense of the very same people that have allowed you to move up the corporate ladder or have a successful business?

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Customer Service Tip: The Power of Observation

ShepHyken

The post Customer Service Tip: The Power of Observation appeared first on Shep Hyken. I was out to lunch with a colleague at one of our local St. Louis restaurants. Rico was our waiter and was taking great care of us. First came the bread and butter. He then took our drink order. He came back with our drinks and asked if we were ready to order lunch. We were. My friend ordered a Caesar salad with chicken. Rico asked my friend if he wanted the croutons left off the salad.

Working from Home - Tips and Solutions

PanTerra

To that end, we’ve compiled tips from various sources that you may find useful as you work from home. remote working, working from home, tips

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What Value Do You Bring? – Tip #1

Steve DiGioia

Tip #1 appeared first on Steve DiGioia. Tips on Thursday customer value proposition What Value Do You Bring The “ Customer Value Proposition ” is providing convincing reasons why a customer should buy a product, and also differentiate your product from competitors. The same works for our “internal customers”, our employees. The “value” one brings to their organization is not easily measured but can, and usually does, make itself known very quickly within the process.

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.

Call Center Training Tips: 51 Expert Tips on Training Technology, Agent Onboarding, Ongoing Training & Coaching, and More

Callminer

The post Call Center Training Tips: 51 Expert Tips on Training Technology, Agent Onboarding, Ongoing Training & Coaching, and More appeared first on CallMiner. Agent Performance Call Center Best Practices Contact Center Efficiency Performance Management Quality Monitoring call center best practices call center tips call center trainingCall center agent training is a continuous process; it doesn’t end once the onboarding process is complete.

Guest Blog: Five Tips to Providing a Five Star Experience

ShepHyken

Here are five tips to create a five-star experience! The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience. The best way I can describe ‘customer service’ is by using the word transaction. Service’ is what we do, it is a product or the transaction to receive the product.

Customer Service is a 2 Way Street – Tip #2

Steve DiGioia

The post Customer Service is a 2 Way Street – Tip #2 appeared first on Steve DiGioia. Tips on Thursday bad customer behavior bad customers Customer Service is a 2 Way StreetCustomer service is a 2 way street. It takes both sides of the interaction doing their part to provide a great customer experience. The “give and take of life” doesn’t stop at the service counter – it continues, always.

Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience

ShepHyken

Here are tips that can help ensure improved CX even while the world is facing the coronavirus crisis. #1. The post Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience appeared first on Shep Hyken.

Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

Bewildered? Latest updates on tipping.

Beyond Philosophy

I love Uber and one of the reasons is their seamless approach to payment, that included the tip, which meant I didn’t need to think about it? However, cash tipping is now coming to Uber. The hired ride company is backing off of its previous “no tipping” policy, thanks to a proposed class action settlement in which drivers claimed the company have violated labor laws by discouraging tipping. Of course, tipping raises all sorts of political and economic issues.

Call Center Metrics: Examples, Tips & Best Practices

Callminer

The tips below provide valuable insight into choosing and using call center metrics more effectively. Expert Tips on Important Call Center Metrics to Track. Expert Tips for Leveraging Call Center Analysis to Monitor Metrics. The post Call Center Metrics: Examples, Tips & Best Practices appeared first on CallMiner.

Top 5 Quick Tips for 2016

Contact Center Pipeline

Our Quick Tips posts are just that—brief posts providing advice or actionable items from industry experts. The following were the 5 most-read Quick Tips in 2016. Quick Tip: Promote Agents with the Right […]. Featured Quick Tips agent engagement call center contact center employee feedback hiring QM quality managementThese are tried-and-true practices that have proven successful for the provider, and which can be implemented across a large variety of operations.

4 Tips to Encourage your Remote Customer Service Employees

Provide Support

The post 4 Tips to Encourage your Remote Customer Service Employees appeared first on Provide Support Blog. Articles

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.