Customer Service Tip: The Power of Observation


The post Customer Service Tip: The Power of Observation appeared first on Shep Hyken. I was out to lunch with a colleague at one of our local St. Louis restaurants. Rico was our waiter and was taking great care of us. First came the bread and butter. He then took our drink order.

Guest Blog: Five Tips to Providing a Five Star Experience


Here are five tips to create a five-star experience! The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken.

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Call Center Metrics: Examples, Tips & Best Practices


The tips below provide valuable insight into choosing and using call center metrics more effectively. Expert Tips on Important Call Center Metrics to Track. Expert Tips for Leveraging Call Center Analysis to Monitor Metrics.

7 Tips for Creating A Contact Center that Fuels Transformation

Call Center Coach

7 Tips for Creating A Contact Center that Fuels Transformation. To do it, leverage these 7 tips. 7 Tips for Creating A Contact Center that Fuels Transformation – Click to Tweet . Leverage these 7 tips to fuel business transformation – Click to Tweet .

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Top 10 Tips for Gathering Event Attendee Feedback


Below we’ll share some quick tips on maximizing attendee feedback with event surveys. 10 tips on gathering post-event attendee feedback. Follow Dropbox’s lead by using the tips below to get the most out of your post-event surveys.

Call Center Training Tips: 51 Expert Tips on Training Technology, Agent Onboarding, Ongoing Training & Coaching, and More


The post Call Center Training Tips: 51 Expert Tips on Training Technology, Agent Onboarding, Ongoing Training & Coaching, and More appeared first on CallMiner. Agent Performance Call Center Best Practices Contact Center Efficiency Performance Management Quality Monitoring call center best practices call center tips call center trainingCall center agent training is a continuous process; it doesn’t end once the onboarding process is complete.

97 Super-Effective Sales Tips From Top Sales Gurus


To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus. Sales Tips #1-10.

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WFM Tips: Tip 1 - Planning Scheduled Breaks

Zoom International

An often followed practice in contact centers is to "not let too many agents take their break at one time.". This is a sound approach to staffing if the incoming workload is steady and all employees are working a shift that spans the operating hours.

11 Tips for Converting Customer Complaints to Sales Opportunities


11 Tips for Converting Customer Complaints to Sales Opportunities Any salesperson worth their salt knows that all customer feedback is valuable—even and especially the negative type. The post 11 Tips for Converting Customer Complaints to Sales Opportunities appeared first on Livevox.

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics


This collection of tips and common characteristics is intended to help leaders, human resource professionals, and managers in the call center. Expert Tips for Hiring the Best Call Center Representatives (and Keeping Them Engaged).

Tips to Master Live Chat Service

The Call Center School

In this day and age, we are used to communicating through short text messages in real-time. We are connecting with our friends and loved ones via SMS text, iMessage, Whatsapp, Facebook Messenger, Instagram, and thousands of other apps.

Tips to Manage Anxiety and Stress

CSM Magazine

While you consider the causes of your stress, these tips will help you deal with it. Check out the fitness tips among popular fitness guides online. The tips we have outlined can help you gain a better understanding of yourself and learn how to handle life when you feel overwhelmed.

6 Study-Backed Tips for “Best in Class” Customer Service

Provide Support

6 Study-Backed Tips for “Best in Class” Customer Service. Articles Best Practice 10 commandments of customer service best in class customer service best practice for email support customer service benchmark study customer support tips email support tips tips for email customer service

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

Tips and Techniques for Coaching Success

Contact Center Pipeline

Coaching agents is arguably the most critical responsibility for frontline contact center management. Effective coaching is known to foster agent engagement, reinforce and expand critical skillsets, boost productivity and deliver higher performance for the individual, operation and company.

13 Powerful Job Interview Tips You Need to Know Now

Steve DiGioia

The post 13 Powerful Job Interview Tips You Need to Know Now appeared first on Steve DiGioia and was written by Steve DiGioia. Personal Development Job Interview Tips Powerful Job Interview TipsThis original article was written by Steve DiGioia.

4 Content Marketing Tips Ecommerce Businesses Should Use in 2019

Joe Rawlinson

Top 4 Tips to Boost Your Ecommerce Content Marketing Strategy in 2019. eCommerce Tips guest postContent marketing is not merely effective today. Its efficiency is growing with every passing year, according to statistics.

Beginning Client Communication Tips [8 Helpful Tips]

The Center for Client Retention

Check out these great client communication tips and show your clients how much you care about them and the business they provide. Client Communication Tips for a Great Customer Experience. Today we are excited to share with you a guest post by Danielle Adams.

How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

Gain practical tips from case studies featuring leading companies. An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. One of the main inhibitors is fear.

7 Tips for Providing Exceptional Customer Experiences


The post 7 Tips for Providing Exceptional Customer Experiences appeared first on CallMiner. If your company isn’t taking the customer experience seriously, you should be.

5 Customer Service Tips That Will Help You Retain More Customers


In this post, we’ll provide five tips meant to help you bump your customer service offerings to the next level. . Tip #1: Customer service is all about the experience. Tip #2: Provide relevant, easy-to-find information via multiple touchpoints. Tip #5: Establish trust.

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9 Essential Tips for Winning at Customer Success

ProProfs Blog

Effective Tips to Improve Customer Service. In case you’ve already come across a lot of tips to improve customer service and don’t know where to start, then we are here to help. Here are nine essential tips to improve your customer service and become successful at customer success. #1.

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Outbound Telemarketing Script Tips

Quality Contact Solutions

Try out these useful tips which can help you create a perfect outbound telemarketing script. Keep this tip in your mind when creating the script. With these tips, you’ll provide the callers with enough material that can turn any doubtful customer into a buyer.

IVA is the New IVR

Speaker: Brian Morin, CMO, SmartAction & Dan Fox, VP, Product Marketing & Strategy, SmartAction

Let’s face it, your customer service reps are handling too many repetitive, linear interactions that could be easily automated, but the limitations of your touchtone IVR means you are unable to expand self-service capabilities to automate more. Hear how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.

Scheduling Tip: How to Treat Night and Graveyard Shifts

Contact Center Pipeline

There might be a sticky situation buried in the way you have to treat day, night and graveyard shifts. Night shifts might pay a little higher than day shifts, and graveyard (overnight) shifts might pay even higher than the night shifts.

3 Free Sure-Fire Tips That Revive The Customer Experience

Steve DiGioia

Here’s 3 Free Sure-Fire Tips That Revive The Customer Experience. The post 3 Free Sure-Fire Tips That Revive The Customer Experience appeared first on Steve DiGioia and was written by Steve DiGioia.

3 Useful Tips for Talking to An Employee About a Problem

Myra Golden Media

Label the Employee’s Emotional Reaction. When you merely label what you think your employee is feeling, you show your understanding while at the same time expressing empathy. Labeling is just naming what you observe. Don’t judge or harp on the issue. Here’s what labeling looks like.

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30 Repeat Business Tips in 30 Days Weekly Roundup #4

The Center for Client Retention

Now that the final week of September is over, we are bringing you our final weekly roundup to our 30 Tips in 30 Days series. Here are the last Repeat Business Tips from experts across many different fields. Tip #30 (the last and final!)

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Contact Center Cloud Migration Done Right

Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

Many companies are in the midst of migrating their contact center to the cloud. Understanding how best to execute the transition of premises to cloud is part of that process. Join contact center industry analyst and No Jitter blogger Sheila McGee-Smith as she discussed tried and true best practices for avoiding the potential pitfalls of CX migration.

Counter-Intuitive Leadership Tips

Andrew Mcfarland

Recently, I’ve been reflecting on how leaders act when faced with stressful situations. The natural reaction of a strong leader is to take charge, bounding from problem to problem offering expertise, opinions, and action items. Counter-intuitively, the exact opposite is.

12 Tips to Find Time for Coaching

Contact Center Pipeline

Customer experience, employee engagement and sales results are driven by effective coaching. Coaching helps develop your agents’ skills. Done right, it also improves morale and employee retention. However, coaching needs to be done on a consistent basis.

Top 10 Tips for Gathering Event Attendee Feedback


Here are 10 quick tips on sending post-event surveys. Event and conference surveys are a great way to capture attendee feedback after the big day is over. Articles

Top Call Center Etiquette Tips


That means the majority of your brand perception is defined… The post Top Call Center Etiquette Tips appeared first on AVOXI.

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

6 Tips for Funding Your Small Business

Joe Rawlinson

The following are some good tips to keep in mind if you’re looking to open, expand, or otherwise attain funding for a small business.

10 Tips for Retaining Your Best Agents


The post 10 Tips for Retaining Your Best Agents appeared first on Talkdesk. Hire Right for the Role.

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5 Tips for Post-Holiday Customer Support


Here are five tips to offer the best holiday customer support possible. The post 5 Tips for Post-Holiday Customer Support appeared first on UJET Blog. The holidays are a busy time. With an influx of travel plans, gift buying, and end-of-the-year promotions, brands find themselves faced with the task of maintaining inventory, getting orders out the door, and ensure that their customers are left satisfied.

5 Tips to Lower Contact Center Attrition

NICE inContact

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 3: Provide work from home flexibility and/or flexible schedule options. Tip 4: Build comradery through peer competition and peer engagement.

Crafting Digital Communication Experiences Your Customers Will Love

Speaker: Hillary Curran, Head of Customer Experience, Guru

So much of today’s customer experience happens online. Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? Hillary Curran, Head of Customer Experience at Guru, will share several tools to help you create thoughtful, delightful, and engaging experiences for your customers as you scale.