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Guest Post: 5 Tips to Improve a Bad Customer Experience

ShepHyken

FEBRUARY 5, 2021

The following list discusses five tips every business can implement into their customer service procedures. These tips will allow you to transform a bad customer experience into a positive one. This week we feature an article from Skylar Ross, contributor at Raincatcher. MORE

Customer Experience B2B Accountability Feedback 201

Be True To Yourself and Your Business – Tip #21

Steve DiGioia

OCTOBER 22, 2020

The post Be True To Yourself and Your Business – Tip #21 appeared first on Steve DiGioia. Personal Development Tips on Thursday Be True to Yourself and Your Business Try To Improve Yourself Why It's Important To Be True To Yourself MORE

Accountability Personalization 130

Don’t Make Assumptions – Tip #3

Steve DiGioia

JUNE 18, 2020

The post Don’t Make Assumptions – Tip #3 appeared first on Steve DiGioia. Tips on Thursday don't make assumptionsHow many times did something “fall through the cracks” because you thought another co-worker was going to handle it? I’ve always told my team, don’t make assumptions. MORE

Management 123

New Feature – Tips on Thursday

Steve DiGioia

MAY 28, 2020

As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips are called “Tips on Thursday” The goal of these tips is to provide my dedicated readers with actionable tips that can be shared with their friends and fellow employees and can be used in any industry to start their day with a focus on providing the BEST service and experience for their customers. MORE

Personalization Management 109

A Recipe for Success That Always Works – Tip #22

Steve DiGioia

NOVEMBER 5, 2020

The post A Recipe for Success That Always Works – Tip #22 appeared first on Steve DiGioia. Personal Development Tips on Thursday customer service ambassador customer-first mindset forward thinking goal oriented recipe for business success MORE

Advertising Personalization Customer Service 138

There’s an Upset Customer. Now What? – Tip #4

Steve DiGioia

JUNE 25, 2020

– Tip #4 appeared first on Steve DiGioia. Tips on Thursday an upset customer forgiving customersRegardless of your business, and no matter how hard you try to do the best for them, there will be situations where you have an upset customer who is dissatisfied with your product or service. Day in and day out, we must strive to provide the optimal experience for each customer interaction. But is this realistic? MORE

Personalization 159

You NEED To – Tip #13

Steve DiGioia

AUGUST 27, 2020

The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend. MORE

Personalization Customer Service 178

Resilience – Tip #12

Steve DiGioia

AUGUST 20, 2020

The post Resilience – Tip #12 appeared first on Steve DiGioia. Tips on Thursday changing your priorities coping with adversity ResilienceFor decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives. MORE

151

Employee Experience Tips, Resources & More

Callminer

MAY 27, 2020

For the best tips on consistently improving the employee experience at your company, read on: Tips to Improve Employee Experience. 5 Tips to Improve Your Employee Experience , Zoho; Twitter: @zohopeople. ” – Dan Marzullo, 3 Tips for Building a Great Employee Experience , Zenefits; Twitter: @zenefits. ” – Reboarding: 4 Tips to Get the Best Start For Your Employee , learningbank.io; Facebook: @learningbankapp. MORE

Best practices Employee engagement Surveys Feedback 178

How to Make Your Customers Feel Important – Tip #19

Steve DiGioia

OCTOBER 8, 2020

The post How to Make Your Customers Feel Important – Tip #19 appeared first on Steve DiGioia. Customer Service Tips on Thursday how to connect with your customer? MORE

Personalization Customer Service 138

What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

OCTOBER 15, 2020

– Tip #20 appeared first on Steve DiGioia. Personal Development Tips on Thursday be laser-focused how to succeed in your career What Do You Do To Get AheadIs your glass half-full or half-empty? Are you a positive influence or one of negativity? MORE

Personalization 158

International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

Agent Management Tips for International Call Centres. ” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. ” – Connor Kimball, Top Call Center Etiquette Tips , Avoxi; Twitter: @AVOXI. MORE

Best practices Scripts Schedule adherence outsourcing 199

Business Process Outsourcing Tips & Resources

Callminer

APRIL 20, 2020

In this article, we discuss BPO as a flexible tool for businesses to use and many helpful tips for doing so. This article aims to help by rounding up the best tips and resources on the subject for you to keep close at hand. Business Process Outsourcing Tips. ” – Mike MacNair, 5 Tips to Improve Your BPO partner relationship , MacNair Travel. ” – Mike Mills, 5 Tips to Ensure BPO Will Help Grow Your Business , CGS Inc.; MORE

Business Process Outsourcing outsourcing Best practices Government 194

The Humble Manager – Tip #15

Steve DiGioia

SEPTEMBER 10, 2020

The post The Humble Manager – Tip #15 appeared first on Steve DiGioia. Tips on Thursday a better way of doing things a collection of experiences manager values teamwork The Humble Manager MORE

Management 165

Landscaper Customer Service – Tip #23

Steve DiGioia

JANUARY 7, 2021

The post Landscaper Customer Service – Tip #23 appeared first on Steve DiGioia. Tips on Thursday landscaper customer service working as a teamEach Monday, the landscaping company comes to cut my lawn. They come with 3 men. MORE

Customer Service Morale Personalization 138

Outbound Call Center Tips & Best Practices

Callminer

SEPTEMBER 23, 2020

To help your outbound calling operation overcome these kinds of obstacles, we’ve rounded up a selection of immensely useful tips below. ” – Outbound Telemarketing Tips That Will Make Them Listen , Magellan Solutions; Twitter: @magellanbpo. MORE

Best practices Call Center Outbound sales Telemarketing 182

Tips From Supervisors, For Supervisors

Expivia

DECEMBER 7, 2020

Whether the topic is Work From Home, Coaching, or Monitoring, here are some tips from various Supervisors that will help you find your own style, foster a supportive culture, and help you and your agents succeed. MORE

Coaching Education Morale Feedback 70

Call Center Security Tips

Working Solutions

JANUARY 18, 2021

Billy West, our vice president of information technology, provides some insight and a few fundamental tips on protecting data and privacy in call centers. The post Call Center Security Tips appeared first on Working Solutions. MORE

Call Center Contact Center Technology 52

Customer Service Fact #1 – Tip #17

Steve DiGioia

SEPTEMBER 24, 2020

The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. Tips on Thursday "customer service statistics" bank of the customer Customer Service Fact #1 customer service plan customer service quotes MORE

Customer Service Banking Sales Personalization 184

Customer Care Versus Gossip – Tip #8

Steve DiGioia

JULY 23, 2020

The post Customer Care Versus Gossip – Tip #8 appeared first on Steve DiGioia. Tips on Thursday Customer Care Customer Care Versus Gossip employee gossipThe other day I heard some people complaining about poor customer service. MORE

Customer Care Personalization Customer Service 168

What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

AUGUST 13, 2020

– Tip #11 appeared first on Steve DiGioia. Tips on Thursday deadwood employees how to deal with deadwood employees problem employee terminate a bad employee weak managementGreat employees are the heart and soul of any business, especially a successful one. MORE

Morale Management 211

How Dunkin Donuts Made the Super Bowl Better – Tip #27

Steve DiGioia

FEBRUARY 4, 2021

READ> Tips On Thursday Archives. The post How Dunkin Donuts Made the Super Bowl Better – Tip #27 appeared first on Steve DiGioia. Customer Service Tips on Thursday Dunkin Donuts Made the Super Bowl Better MORE

Customer Experience Customer Service 168

Did You Give Your Customers a Valentine? – Tip #28

Steve DiGioia

FEBRUARY 11, 2021

– Tip #28 appeared first on Steve DiGioia. Tips on Thursday Did You Give Your Customers a Valentine We get so bogged down in life’s everyday chores. MORE

175

What’s Valuable To Your Customer? – Tip #14

Steve DiGioia

SEPTEMBER 3, 2020

– Tip #14 appeared first on Steve DiGioia. Tips on Thursday customer value What’s Valuable to Your Customer? Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”. MORE

Personalization 216

Make Your World Revolve Around The Customer – Tip #24

Steve DiGioia

JANUARY 14, 2021

The post Make Your World Revolve Around The Customer – Tip #24 appeared first on Steve DiGioia. Tips on Thursday brand advocate customer first loyal customers Make Your World Revolve Around The CustomerCustomers need to know that you have their best interests at heart. MORE

Marketing Management Customer Experience 130

Do You Do a Good Job? – Tip #18

Steve DiGioia

OCTOBER 1, 2020

– Tip #18 appeared first on Steve DiGioia. Tips on Thursday do you do a good job? Businesses all over this country are littered with the remnants of employees who do a good job. But what about those employees who go above and beyond? MORE

Morale Personalization 151

What Do They Think of Me? – Tip #16

Steve DiGioia

SEPTEMBER 17, 2020

– Tip #16 appeared first on Steve DiGioia. Tips on Thursday do you like me? Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time. MORE

Personalization 165

Tips for Onboarding New-Hires Remotely

Contact Center Pipeline

NOVEMBER 18, 2020

I’m no stranger to remote work. I’ve been onboarded remotely and have onboarded remote employees before. But I have to say I’ve never been a part of onboarding someone fully remote—with my onboarding partners-in-crime also being remote—in the midst of a pandemic. MORE

Contact Center Call Center 153

Management’s Ideas Are Always Better – Tip #10

Steve DiGioia

AUGUST 6, 2020

The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. Tips on Thursday management style Management’s Ideas Are Always Better manager performance managing people MORE

Management Benchmark 199

Your Customers Are Always Watching – Tip #5

Steve DiGioia

JULY 2, 2020

The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Tips on Thursday negative body language Your Customers Are Always WatchingWhat do you do when you think no one is watching? Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear you? Is your posture one of confidence or submission? MORE

134

Who Writes YOUR Words? – Tip #29

Steve DiGioia

FEBRUARY 18, 2021

– Tip #29 appeared first on Steve DiGioia. Tips on Thursday Scripted words speak like a robot who writes your words Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through. MORE

Scripts Personalization Management 152

Promotions – Tip #7

Steve DiGioia

JULY 16, 2020

The post Promotions – Tip #7 appeared first on Steve DiGioia. Tips on Thursday advertizing marketing promote your business promotionsNot the kind that gets you the corner office, a big expense account, or stock options; I’m talking about the kind you use to advertise and spread the word about your business. How dedicated are you to promoting your business to the throngs of potential customers not yet aware of your product or service? It’s a never-ending process. MORE

Advertising Accountability Marketing 152

Sometimes You Get the Hiring Right – Tip #26

Steve DiGioia

JANUARY 28, 2021

The post Sometimes You Get the Hiring Right – Tip #26 appeared first on Steve DiGioia. Tips on Thursday Get the Hiring Right personality traitsYesterday my wife and I did a little shopping after work and stopped into our local Eddie Bauer clothing store. MORE

Personalization Customer Experience 153

Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25

Steve DiGioia

JANUARY 21, 2021

The post Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25 appeared first on Steve DiGioia. Management Tips on Thursday anticipate the worst explain the why sure-fire tactics Tactics That Have Never Let Me Down MORE

Personalization Customer Service Management 168
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Answering services Best practices Personalization Customer Support Feedback Scripts Accountability Sales Coaching Morale More Related Topics >

Who Writes YOUR Words? – Tip #29

Steve DiGioia

FEBRUARY 18, 2021

– Tip #29 appeared first on Steve DiGioia. Tips on Thursday Scripted words speak like a robot who writes your words Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through.

Scripts 152
More
Scripts Personalization Management 152

Resilience – Tip #12

Steve DiGioia

AUGUST 20, 2020

The post Resilience – Tip #12 appeared first on Steve DiGioia. Tips on Thursday changing your priorities coping with adversity ResilienceFor decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.

151
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151
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Landscaper Customer Service – Tip #23

Steve DiGioia

JANUARY 7, 2021

The post Landscaper Customer Service – Tip #23 appeared first on Steve DiGioia. Tips on Thursday landscaper customer service working as a teamEach Monday, the landscaping company comes to cut my lawn. They come with 3 men.

Customer Service 138
More
Customer Service Morale Personalization 138

Webinars

The Insider Secret to Designing Virtual Agents that Surpass Your Competition

MORE

Promotions – Tip #7

Steve DiGioia

JULY 16, 2020

The post Promotions – Tip #7 appeared first on Steve DiGioia. Tips on Thursday advertizing marketing promote your business promotionsNot the kind that gets you the corner office, a big expense account, or stock options; I’m talking about the kind you use to advertise and spread the word about your business. How dedicated are you to promoting your business to the throngs of potential customers not yet aware of your product or service? It’s a never-ending process.

Advertising 152
More
Advertising Accountability Marketing 152

Cold Calling Tips and Tricks

Advertiser: ZoomInfo

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

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Did You Give Your Customers a Valentine? – Tip #28

Steve DiGioia

FEBRUARY 11, 2021

– Tip #28 appeared first on Steve DiGioia. Tips on Thursday Did You Give Your Customers a Valentine We get so bogged down in life’s everyday chores.

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You NEED To – Tip #13

Steve DiGioia

AUGUST 27, 2020

The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend.

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InformaTech

InformaTech

The Humble Manager – Tip #15

Steve DiGioia

SEPTEMBER 10, 2020

The post The Humble Manager – Tip #15 appeared first on Steve DiGioia. Tips on Thursday a better way of doing things a collection of experiences manager values teamwork The Humble Manager

Management 165
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Management 165

International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

Agent Management Tips for International Call Centres. ” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. ” – Connor Kimball, Top Call Center Etiquette Tips , Avoxi; Twitter: @AVOXI.

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How Dunkin Donuts Made the Super Bowl Better – Tip #27

Steve DiGioia

FEBRUARY 4, 2021

READ> Tips On Thursday Archives. The post How Dunkin Donuts Made the Super Bowl Better – Tip #27 appeared first on Steve DiGioia. Customer Service Tips on Thursday Dunkin Donuts Made the Super Bowl Better

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Customer Service Fact #1 – Tip #17

Steve DiGioia

SEPTEMBER 24, 2020

The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. Tips on Thursday "customer service statistics" bank of the customer Customer Service Fact #1 customer service plan customer service quotes

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Customer Engagement Is a Two-Way Street

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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

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InformaTech

InformaTech

You NEED To – Tip #13

Steve DiGioia

AUGUST 27, 2020

The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend.

Personalization 178
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Personalization Customer Service 178

Sometimes You Get the Hiring Right – Tip #26

Steve DiGioia

JANUARY 28, 2021

The post Sometimes You Get the Hiring Right – Tip #26 appeared first on Steve DiGioia. Tips on Thursday Get the Hiring Right personality traitsYesterday my wife and I did a little shopping after work and stopped into our local Eddie Bauer clothing store.

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Personalization Customer Experience 153

What’s Valuable To Your Customer? – Tip #14

Steve DiGioia

SEPTEMBER 3, 2020

– Tip #14 appeared first on Steve DiGioia. Tips on Thursday customer value What’s Valuable to Your Customer? Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”.

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Personalization 216

Business Process Outsourcing Tips & Resources

Callminer

APRIL 20, 2020

In this article, we discuss BPO as a flexible tool for businesses to use and many helpful tips for doing so. This article aims to help by rounding up the best tips and resources on the subject for you to keep close at hand. Business Process Outsourcing Tips. ” – Mike MacNair, 5 Tips to Improve Your BPO partner relationship , MacNair Travel. ” – Mike Mills, 5 Tips to Ensure BPO Will Help Grow Your Business , CGS Inc.;

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Guest Post: 5 Tips to Improve a Bad Customer Experience

ShepHyken

FEBRUARY 5, 2021

The following list discusses five tips every business can implement into their customer service procedures. These tips will allow you to transform a bad customer experience into a positive one. This week we feature an article from Skylar Ross, contributor at Raincatcher.

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8 Contact Center Trends to Watch in 2020

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In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

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Employee Experience Tips, Resources & More

Callminer

MAY 27, 2020

For the best tips on consistently improving the employee experience at your company, read on: Tips to Improve Employee Experience. 5 Tips to Improve Your Employee Experience , Zoho; Twitter: @zohopeople. ” – Dan Marzullo, 3 Tips for Building a Great Employee Experience , Zenefits; Twitter: @zenefits. ” – Reboarding: 4 Tips to Get the Best Start For Your Employee , learningbank.io; Facebook: @learningbankapp.

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What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

AUGUST 13, 2020

– Tip #11 appeared first on Steve DiGioia. Tips on Thursday deadwood employees how to deal with deadwood employees problem employee terminate a bad employee weak managementGreat employees are the heart and soul of any business, especially a successful one.

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Customer Care Versus Gossip – Tip #8

Steve DiGioia

JULY 23, 2020

The post Customer Care Versus Gossip – Tip #8 appeared first on Steve DiGioia. Tips on Thursday Customer Care Customer Care Versus Gossip employee gossipThe other day I heard some people complaining about poor customer service.

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Management’s Ideas Are Always Better – Tip #10

Steve DiGioia

AUGUST 6, 2020

The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. Tips on Thursday management style Management’s Ideas Are Always Better manager performance managing people

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60-Day Plan: Practical Upgrades for Your Remote Contact Center

Speaker: Roger Lee, VP Customer Success, Gridspace

As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight, and new security and privacy risks -- all on top of unique customer demands. During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days

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Outbound Call Center Tips & Best Practices

Callminer

SEPTEMBER 23, 2020

To help your outbound calling operation overcome these kinds of obstacles, we’ve rounded up a selection of immensely useful tips below. ” – Outbound Telemarketing Tips That Will Make Them Listen , Magellan Solutions; Twitter: @magellanbpo.

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New Feature – Tips on Thursday

Steve DiGioia

MAY 28, 2020

As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips are called “Tips on Thursday” The goal of these tips is to provide my dedicated readers with actionable tips that can be shared with their friends and fellow employees and can be used in any industry to start their day with a focus on providing the BEST service and experience for their customers.

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Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25

Steve DiGioia

JANUARY 21, 2021

The post Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25 appeared first on Steve DiGioia. Management Tips on Thursday anticipate the worst explain the why sure-fire tactics Tactics That Have Never Let Me Down

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Tips From Supervisors, For Supervisors

Expivia

DECEMBER 7, 2020

Whether the topic is Work From Home, Coaching, or Monitoring, here are some tips from various Supervisors that will help you find your own style, foster a supportive culture, and help you and your agents succeed.

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Tips for Managing a Remote Team

Speaker: Gary Magenta and Rashel Rogers

Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life? Your managers.

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Make Your World Revolve Around The Customer – Tip #24

Steve DiGioia

JANUARY 14, 2021

The post Make Your World Revolve Around The Customer – Tip #24 appeared first on Steve DiGioia. Tips on Thursday brand advocate customer first loyal customers Make Your World Revolve Around The CustomerCustomers need to know that you have their best interests at heart.

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What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

OCTOBER 15, 2020

– Tip #20 appeared first on Steve DiGioia. Personal Development Tips on Thursday be laser-focused how to succeed in your career What Do You Do To Get AheadIs your glass half-full or half-empty? Are you a positive influence or one of negativity?

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What Do They Think of Me? – Tip #16

Steve DiGioia

SEPTEMBER 17, 2020

– Tip #16 appeared first on Steve DiGioia. Tips on Thursday do you like me? Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time.

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Personalization 165

Your Customers Are Always Watching – Tip #5

Steve DiGioia

JULY 2, 2020

The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Tips on Thursday negative body language Your Customers Are Always WatchingWhat do you do when you think no one is watching? Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear you? Is your posture one of confidence or submission?

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

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Do You Do a Good Job? – Tip #18

Steve DiGioia

OCTOBER 1, 2020

– Tip #18 appeared first on Steve DiGioia. Tips on Thursday do you do a good job? Businesses all over this country are littered with the remnants of employees who do a good job. But what about those employees who go above and beyond?

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A Recipe for Success That Always Works – Tip #22

Steve DiGioia

NOVEMBER 5, 2020

The post A Recipe for Success That Always Works – Tip #22 appeared first on Steve DiGioia. Personal Development Tips on Thursday customer service ambassador customer-first mindset forward thinking goal oriented recipe for business success

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There’s an Upset Customer. Now What? – Tip #4

Steve DiGioia

JUNE 25, 2020

– Tip #4 appeared first on Steve DiGioia. Tips on Thursday an upset customer forgiving customersRegardless of your business, and no matter how hard you try to do the best for them, there will be situations where you have an upset customer who is dissatisfied with your product or service. Day in and day out, we must strive to provide the optimal experience for each customer interaction. But is this realistic?

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Personalization 159

Don’t Make Assumptions – Tip #3

Steve DiGioia

JUNE 18, 2020

The post Don’t Make Assumptions – Tip #3 appeared first on Steve DiGioia. Tips on Thursday don't make assumptionsHow many times did something “fall through the cracks” because you thought another co-worker was going to handle it? I’ve always told my team, don’t make assumptions.

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.

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Tips for Onboarding New-Hires Remotely

Contact Center Pipeline

NOVEMBER 18, 2020

I’m no stranger to remote work. I’ve been onboarded remotely and have onboarded remote employees before. But I have to say I’ve never been a part of onboarding someone fully remote—with my onboarding partners-in-crime also being remote—in the midst of a pandemic.

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How to Make Your Customers Feel Important – Tip #19

Steve DiGioia

OCTOBER 8, 2020

The post How to Make Your Customers Feel Important – Tip #19 appeared first on Steve DiGioia. Customer Service Tips on Thursday how to connect with your customer?

Personalization 138
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Personalization Customer Service 138

Be True To Yourself and Your Business – Tip #21

Steve DiGioia

OCTOBER 22, 2020

The post Be True To Yourself and Your Business – Tip #21 appeared first on Steve DiGioia. Personal Development Tips on Thursday Be True to Yourself and Your Business Try To Improve Yourself Why It's Important To Be True To Yourself

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Call Center Security Tips

Working Solutions

JANUARY 18, 2021

Billy West, our vice president of information technology, provides some insight and a few fundamental tips on protecting data and privacy in call centers. The post Call Center Security Tips appeared first on Working Solutions.

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Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)

Advertiser: Caras Training

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

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