JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Most live chat tools can also be connected with your CRM system, so you can easily track leads through your sales pipeline and always provide each person with the most relevant buying experience.

Best practices 75

Best practices B2B Sales Multichannel 75

CustomerSuccessBox

JUNE 8, 2022

Customer Success is steadily gaining importance globally and is the first line of defense for most SaaS firms. You’ll leave with all the tools, tactics, and knowledge you need to create effective long-term customer engagement initiatives, thanks to truly international case studies and meetups with industry professionals.

SaaS 52

SaaS Best practices Personalization Customer Experience 52

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. They should understand the program’s value, their part in driving that value, and what they personally get out of it. Always advocate for how to incent the team for bringing customer references, case studies, and advocates to the table.”.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

ClientSuccess

JANUARY 25, 2021

The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Additionally, asking a customer to participate in customer marketing initiatives can provide an additional personal touch for customers who may be feeling a little down about their service levels.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ChurnZero

JANUARY 26, 2022

The ChurnZero integration with HubSpot allows users to understand the intricacies of how customers use your product and more accurately assess whether or not they are likely to renew, all while offering them the most personalized customer experience possible with relevant touchpoints. Automatic Customer Journey Tracking.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. The Experience Management Summit (X4).

SaaS 52

SaaS Education Best practices Marketing 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Amity

DECEMBER 9, 2016

The full interviews are used for customer case studies, but then they also categorize the best quotes by topic. This is part of her current process for outreach: “I'll send a personal e-mail to members that sign up but have not had a chance to check in yet. Here’s the comparison: Control. Winning Headline.

Marketing 109

Marketing SaaS Sales Surveys 109

Education Services Group

SEPTEMBER 29, 2020

Here are the top six reasons I’ve personally observed over the years: 1. Or, you can introduce them to ‘Bill’, whose team will personally be managing their implementation. It might be a good time to reach out and start building personal relationships with your CSMs and discovering all the ways you can help each other.

Sales 52

Sales Benchmark B2B SaaS 52

SmartKarrot

FEBRUARY 17, 2022

The SaaS business landscape is changing and expanding. There are multiple forms of content in SaaS, and one that has catapulted to public attention is podcasts. Some amazing SaaS podcasts that create content around such businesses. Some amazing SaaS podcasts that create content around such businesses. SaaS Sessions.

SaaS 10

SaaS Best practices Coaching Marketing 10

JustCall

NOVEMBER 6, 2019

That is how business in the SaaS world works. That is the only reason one can have to purchase a SaaS product subscription. Moreover, if you have your customer’s permission, you can compile all this information in a case study and use it to advertise your product on the web. Request them to work with you on a case study.

Brand ambassadors 71

Brand ambassadors Advertising SaaS Sales 71

Balto

MAY 10, 2022

Balto joins the ranks of several software as a service (SaaS) companies and industry leaders featured in the annual competition. The teams were given product information, case studies, and customer insights to better understand the industry, craft pitch decks, and accurately represent Balto’s brand and solutions. “We

Sales 52

Sales Contact Center SaaS Coaching 52

ChurnZero

JANUARY 26, 2022

The ChurnZero integration with HubSpot allows users to understand the intricacies of how customers use your product and more accurately assess whether or not they are likely to renew, all while offering them the most personalized customer experience possible with relevant touchpoints.

Customer retention 52

Customer retention Chief Customer Officer Accountability SaaS 52

SmartKarrot

JUNE 27, 2022

SaaS buyer personas will help identify the right customer type and satisfy their needs. The SaaS company will be able to keep customer requirements and ideas and develop content that meets customer needs. Why Should a SaaS company form a Buyer Persona? SaaS companies need to speak directly with target customers.

SaaS 10

SaaS Advertising B2B Marketing 10

LiveChat

JANUARY 3, 2019

Yet another year has passed, you’re a year older person, but it’s a good thing! The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog. Another case study on my list comes from Mateusz, LiveChat Marketplace Specialist and my office neighbor.

Chatbots 59

Chatbots B2B SaaS B2C 59

ChurnZero

FEBRUARY 14, 2020

If B2B SaaS were on a dating site, it’d be looking for a lifelong commitment; a scary thought for potential suitors when there are plenty more fish in the sea. As a thoughtful touch, their Customer Success Manager will include a handwritten, personal note. Customer Case Study. Personal Achievements.

Journey mapping 64

Journey mapping B2B SaaS Metrics 64

aircall

OCTOBER 25, 2018

Selling methods would have to become more personalized, value-driven, and focused on listening to the buyer’s needs (rather than trying to convince them what their needs are). In my previous role, I was the sales enablement coordinator for a high-growth SaaS company. Case studies. Case studies. ROI reports.

Sales 75

Sales B2B Outbound sales SaaS 75

ClientSuccess

NOVEMBER 26, 2018

While asking your current customers to participate in a case study or external marketing exercise might not sound like the first way to improve retention, it can actually work – if you phrase your ask the right way. Don’t just ask over email – host customers in person or at events for a more personal touch.

Marketing 56

Marketing Upselling SaaS Customer retention 56

CustomerSuccessBox

SEPTEMBER 4, 2019

If anything needs my immediate attention or a push I get in touch with the business user on call/email or in-person depending on the criticality of the matter, preferred channel of communication and the availability of SPOC. The Marketing team for facilitating case studies, success stories, best practice docks, etc.

SaaS 78

SaaS Accountability Best practices Finance 78

ChurnZero

AUGUST 2, 2019

With statistics like this , it’s not surprising that a strategy once reserved for food courts has spread to other industries ; SaaS is no exception. For SaaS based businesses, initial product usage has a major impact on long term Customer Success. Provide Seamless Personalization for All User s .

SaaS 58

SaaS Accountability Sales Personalization 58

CustomerSuccessBox

DECEMBER 27, 2021

TTV is one of the least valued metrics in SaaS. Some SaaS businesses take time to show the value of their offering to customers. Provide guides and case studies that will help customers understand how to make the most of your product’s features. A personalized journey helps them to see value fast.

Metrics 52

Metrics SaaS Best practices Customer retention 52

inSided

SEPTEMBER 22, 2022

We’ve all been following the impact of the economic downturn we’re experiencing on SaaS companies, our own businesses, and others we use and love. Here are the five most common reasons we’re seeing and hearing from prospects and customers in B2B SaaS. Resources become scarce, increasing the need to scale the ones you have.

Education 59

Education SaaS Accountability Best practices 59

Revation Systems

FEBRUARY 21, 2019

In the early 2000s, the company launched its Software-as-a-Service (SaaS) model, which proved popular among businesses and ultimately made Siebel’s once innovative CRM platform obsolete. But despite Siebel’s wild success during the 1990s tech boom, many young entrepreneurs may have never heard the name. In short, Salesforce.

Healthcare 48

Healthcare CRM SaaS Contact Center 48

Amity

DECEMBER 18, 2017

In this SaaS day and age, using, switching, or even creating a product has become like a walk in the park. This means that your client is not just yours alone but may be very busy talking to reps from other SaaS companies. There are many ways to get the pulse of the customer, this is one of them and my personal favorite.

SaaS 87

SaaS industry standards Accountability Feedback 87

Genroe

FEBRUARY 18, 2015

We will explore these questions, example cases studies and provide some practical approaches in this informal breakfast session. You’ll join a small group of peers discussing latest case studies from the USA and Europe. CustomerGauge: CEO of SaaS solution CustomerGauge, a platform which helps business retain customers.

B2B 45

B2B SaaS Consulting Consulting 45

ChurnZero

SEPTEMBER 20, 2022

The potential ROI for you includes glowing reviews, solid customer case studies, and constructive feedback to improve your product and service—as well as increased retention and recurring revenue. Two personal experiences as a customer come to mind. They’re not a SaaS business, but they ace the delivery game.

Construction 52

Construction Consulting Consulting SaaS 52

Totango

MARCH 5, 2021

For example, in the SaaS industry, 35% is a good retention rate. Start by demonstrating the value of your product early in the customer journey by offering case studies and testimonials. Finally, personalize your communications based on the customer’s buying history and preferences at every stage of the relationship.

Customer retention 85

Customer retention Upselling Enterprise Benchmark 85

AskNicely

FEBRUARY 21, 2018

As a global SaaS company in the customer feedback business, we thought it only fair that we talk a little bit about the GDPR and how it can affect NPS at your company. Controller vs Processor: In the context of the GDPR, a controller is someone who determines the purposes and means of processing personal data. The GDPR and AskNicely.

Feedback 60

Feedback Banking SaaS Education 60

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Personalize Communications . Personalize All Communications . Build a Customer Community.

Customer advocacy 62

Customer advocacy B2B Enterprise Feedback 62

Totango

JULY 24, 2020

The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Create Personalized Offers. Create Personalized Offers. Client expansion is the bird-in-the-hand approach to B2B enterprise growth. Review and Enhance Features.

B2B 62

B2B Enterprise Best practices Upselling 62

Natalie Petouhof

MAY 27, 2016

Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. Customer Experience IOT in the Automotive Industry-Upcoming. **.

CRM 40

CRM Automotive Analytics Big data 40

SmartKarrot

JUNE 11, 2020

This company strives to offer analytics solutions for SaaS companies and brought out a podcast by the name of Ramp. Go ahead and preach about your service, dust off your product and vendor comparison charts, offer a trial download, or a live demo, whichever works for you, and put out your best of case studies. Love and Light!

SaaS 11

SaaS Wireless Education Analytics 11

ClientSuccess

APRIL 20, 2017

The Rise of SaaS and Customer Success. This led to delivering reports via CDs and eventually to the delivering via the Internet, which is what we now refer to as a SaaS or cloud-based model. Product wants to speak with a customer about a feature, Marketing wants to do a case study, and so on. The First CSM at Marketo.

SaaS 40

SaaS B2B Engineering Best practices 40

Education Services Group

JUNE 12, 2018

A Director at a successful SaaS company recently approached me about the role of marketing in customer success. If we know that personalized attention from CSMs drives deeper and more valuable customer relationships, then why wouldn’t marketing supply assets to CSMs for better 1-to-1 customer conversations?

Marketing 53

Marketing Education SaaS Sales 53

Education Services Group

JUNE 29, 2019

If your business model is based on high acquisition, five percent churn might be sustainable, but most B2B SaaS businesses simply aren’t built that way. They’ll need to know who to contact if they have questions, but it also helps to lay the groundwork for the person likely to be contacting them over the course of their subscription.

SaaS 40

SaaS Upselling Customer retention B2B 40

Kapta Customer Success

NOVEMBER 7, 2017

The CS Process for SaaS Vendors. Finding the Decision-Makers – the decision-maker for the company won’t always be the person that purchases the software. Survey – typically, SaaS companies will send an NPS survey to evaluate their satisfaction with the service so far and any issues that need to be corrected.

SaaS 40

SaaS Accountability Surveys Enterprise 40

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Infrastructure Considerations.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91