Cisco - Contact Center

JANUARY 16, 2024

Wireless acts as the front door to a network’s user experience. But with the multitude of wireless devices and things, sometimes the importance of that first impression gets lost. That front door o… Read more on Cisco Blogs

Wireless 87

Wireless 87

Cisco - Contact Center

APRIL 6, 2023

If you’re looking to provide your employees with unhindered access to your wireless network, a wireless access point is a must. DO NOT buy a wireless access point – yet. Buying the… Read more on Cisco Blogs But we implore you.

Wireless 98

Wireless 98

Cisco - Contact Center

MAY 4, 2023

Cisco’s market-leading networking products extend wireless capabilities to challenging industrial environments. That includes sites that are contaminated with dust or dirt, as well as those which are … Read more on Cisco Blogs

Wireless 92

Wireless Marketing 92

Cisco - Contact Center

OCTOBER 26, 2023

The RSA Conference ­ SOC analyzes the Moscone Center wireless traffic, w… Read more on Cisco Blogs NetWitness and Cisco released the fourth annual Findings Report from the RSA Conference TM 2023 Security Operations Center (SOC).

Wireless 88

Wireless 88

Cisco - Contact Center

MARCH 20, 2023

EXPOSURE: The Information We Divulge On A Public Wireless Network Register now for your free tour at the RSA Conference Security Operations Center (SOC), where engineers are monitoring all traffic on… Read more on Cisco Blogs

Wireless 96

Wireless Engineering Analytics 96

JivoChat

NOVEMBER 7, 2022

Should a Small Business Have a Wireless Network or a LAN? A wireless connection is less secure. Wireless Network. A wireless network allows devices to share data and wirelessly connects devices to the internet. Wireless networks are called WiFi. Wireless networks are not without disadvantages.

Wireless 75

Wireless voip Management 75

Jon Arnold

AUGUST 31, 2023

MWC Shanghai - Three Key Perspectives , RCR Wireless, Aug. 1 North Carolina Electric Cooperatives Conference - Quick Take and Pix , my blog, Aug. Just two public writeups to share, so hopefully you can read ‘em both if you haven’t already!

Wireless 59

Wireless 59

ConvergeOne

OCTOBER 6, 2020

In my last blog post, I covered some of the benefits of Wi-Fi 6. Now, you might be saying to yourself, "How can I get these great benefits for my wireless network?" As always, when we talk about new wireless technologies, we are talking about an upgrade of at least the radio hardware.

Wireless 93

Wireless Technology Enterprise 93

Beyond Philosophy

MAY 3, 2018

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. for keeping the price of wireless provider service flat or in some cases reduced over the recent past. Sprint and T-Mobile to Merge, in Bid to Remake Wireless Market.” wireless landscape.” < [link] > De la Merced, Michael J.,

Wireless 285

Wireless Consulting Consulting Airlines 285

Beyond Philosophy

MAY 25, 2016

Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless. Just reading some of the Facebook comments on Verizon Wireless Workers Rising shows the strength of feeling.

Wireless 283

Wireless outsourcing Employee engagement Call Center 283

Beyond Philosophy

AUGUST 10, 2016

A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity. More of these consumers (66%) want self-service for their needs over calling into customer care.

Wireless 265

Wireless Self service Surveys Consulting 265

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;

Marketing 247

Marketing Wireless Advertising Revenue potential 247

Beyond Philosophy

JUNE 4, 2018

Then after, when I was installing my second monitor (implementation mindset,), I learned that I would also need a wireless keyboard and a separate trackpad. If you enjoyed this post, you might be interested in the following blogs and podcasts: How We Make Decisions—Prospect Theory. Please share your examples below.

Wireless 361

Wireless Government Consulting Consulting 361

VirtualPBX

SEPTEMBER 14, 2022

In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter.

voip 98

voip Wireless Call flow Technology 98

Vcaretec

JUNE 6, 2022

There are a lot of outdated myths out there about outsourced customer care, and we’ve dispelled the biggest ones recently on the Vcare blog. This is especially true in industries like healthcare or retail, where customers are looking for a very personal connection, but still relevant in other industries, like wireless and telecommunication.

Customer Care 89

Customer Care Wireless Telecommunications outsourcing 89

Beyond Philosophy

SEPTEMBER 27, 2017

AT&T, for example, sent this text to its wireless customers in Florida: “…we’d like to help out during this difficult time. If you liked this blog, you might also enjoy these: Are Telecoms the World’s Worst at Customer Experience? What if you were impacted by the storm and couldn’t pay your bill on time? Outrageous!

Wireless 294

Wireless Telecommunications Customer centricity Customer emotions 294

Beyond Philosophy

NOVEMBER 29, 2014

A large part of what that means to us is to not open any of our GameStop, SimplyMac, Spring Mobile or Cricket Wireless U.S. If you enjoyed this post, you might be interested in the following blogs: Black Thursday: A Black Day for Employees? Blogs Social Media Thought Leadership customer service' Will you shop on Black Thursday?

Wireless 293

Wireless Airlines Customer Experience Customer Service 293

Beyond Philosophy

SEPTEMBER 29, 2015

Moreover, if you aren’t on a wireless router, they are burning your data (that you had budgeted for streaming important cat videos). If you enjoyed this post, you might be interested in the following blogs: How to Make a Great First Impression with Your Website. Have you paid a data overage lately? Will you be one of them?

Advertising 349

Advertising Wireless Consulting Consulting 349

Noble Systems

APRIL 13, 2021

Learn More: More from Karl Koster: Compliance Blogs • Compliance Briefings . His blogs and webinars cover the range of compliance, from Shaken/Stir, TCPA, Wireless calling, and robocalling to FCC, CFPB, collections regulations, and more. Karl Koster is Noble’s in-house IP Counsel and regulatory compliance expert.

Wireless 98

Wireless Telemarketing Contact Center Technology 98

ShepHyken

JANUARY 22, 2018

The authors started by surveying 400,000 customers who interacted with brands in the airline and wireless industries to find out how much more customers would spend if they received better service. If it’s a “no” I immediately have a subject for another blog post. What drives a positive experience is applicable to any industry.

Customer Service 227

Customer Service Wireless Chatbots Airlines 227

Certified Languages International

JANUARY 28, 2020

Bandwidth, wireless coverage, and VRI. This is not an exhaustive list of all the requirements necessary to conduct a VRI session, but when one fails, blurry video, garbled voices, and dropped connections are some of the most common reasons why — and they just happen to be connected to bandwidth and wireless coverage. Wireless coverage.

Wireless 86

Wireless Healthcare Technology Surveys 86

Aspect

MAY 5, 2021

If your internal legal interpretation determines that it is now acceptable for you to use predictive dialing technologies for non-consent wireless contact, then Aspect ® Unified IP ® and Aspect Via ® outbound technology can be leveraged to improve agent productivity. Improved compliance controls, auditing, and call recording opportunities.

Wireless 62

Wireless Consulting Consulting Technology 62

Chip Bell

NOVEMBER 17, 2020

First, thank you Chip for allowing me to offer this guest blog. Qualtrics, one of the world’s leading customer experience assessment companies, recently published a blog post with a rather daunting title: Net Promoter Score Collapses During Pandemic.

Customer Experience 111

Customer Experience Wireless Consulting Consulting 111

TeleDirect

OCTOBER 23, 2023

Improved Call Quality Wireless VoIP phone systems are capable of high-definition voice. Most wireless VoIP phone service providers also offer unlimited domestic calling. This technology improves the quality over traditional landlines, making it clearer and more natural. Reduced Costs VoIP phone users save money in multiple ways.

voip 62

voip Wireless call center solutions Call Center 62

ConvergeOne

SEPTEMBER 13, 2022

Whether the calling device is wired, wireless, on-premises, or remote, if it connects to an MLTS it will fall under the FCC’s enforcement. Whether the calling device is wired, wireless, on-premises, or remote, if it connects to an MLTS it will fall under the FCC’s enforcement. What is RAY BAUM’s Act?

Wireless 74

Wireless Telecommunications Enterprise voip 74

Cisco - Contact Center

FEBRUARY 1, 2021

Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. Webex Contact Center [Solution webpage].

Contact Center 115

Contact Center Transportation Customer Experience Wireless 115

Spearline

AUGUST 11, 2021

Wireless Networks: While a wireless network provides for mobility and removes the need for cables running throughout the business, there is a possibility that your network connectivity will be degraded. If the circuit is not provided appropriately, congestion might develop at the router interfaces or in a provider or carrier network.

Wireless 98

Wireless Telecommunications Customer Experience 98

Spearline

MARCH 15, 2022

Wireless networks : While a wireless network allows mobility and eliminates the need for wires running through the office, there is a chance that you will experience a degraded network link. The congestion can occur either at the router interfaces or in a provider or carrier network if the circuit has not been provisioned correctly.

Wireless 97

Wireless Telecommunications Technology 97

GetFeedback

NOVEMBER 25, 2019

Wireless Telephone Service: 74%. The post Customer Satisfaction Score (CSAT) Industry Benchmarks appeared first on GetFeedback Blog. Subscription Television Service: 62%. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. is a good starting point.

Benchmark 117

Benchmark Wireless Airlines Banking 117

VirtualPBX

MARCH 7, 2024

In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. Airdial seamlessly operates on a hassle-free wireless network, eliminating the need for cumbersome physical infrastructure and simplifying maintenance. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

Spearline

FEBRUARY 3, 2022

There are numerous causes of Jitter, some of which are: Wireless Networks – A wireless network allows mobility and frees the need for wires running through the office. The mathematical formula for calculating total jitter is Total jitter = Deterministic jitter+2*BER*Random jitter. What causes Jitter?

voip 98

voip Wireless Telecommunications Technology 98

West

JANUARY 7, 2018

In recent blogs, we talked about the key components of a VoWiFi 911 solution , as well as VoWiFi user set-up and provisioning. Wireless location has historically been derived from the cell tower and VoIP location from the subscriber’s pre-provisioned address. By: Marcus Andronici, Principal Sales Engineer.

Wireless 48

Wireless voip Engineering Sales 48

VirtualPBX

MARCH 7, 2024

In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. Airdial seamlessly operates on a hassle-free wireless network, eliminating the need for cumbersome physical infrastructure and simplifying maintenance. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52

Cisco - Contact Center

APRIL 25, 2024

Yet, this future is not without its… Read more on Cisco Blogs Embark on the Industry 4.0 revolution, where AI and ML supercharge automation and data analytics blend with robust cybersecurity and human-machine collaboration.

Analytics 77

Analytics Wireless 77

CrazyCall

OCTOBER 31, 2018

Another issue is that you will have to choose either wired or wireless option. On the other hand, Bluetooth call center headset or any other wireless headset for call center grants agents a dose of flexibility. Jump right into mid-range wireless devices. The other issue is whether to choose a wired or wireless solution.

Call Center 59

Call Center Wireless Technology Accountability 59

Talkdesk

MAY 5, 2020

We do not recommend using a wireless type headset for professional long-term usage for the following reasons: As battery levels drop, the range also decreases, causing potential issues with sound transmission. Wireless headsets can suffer from interference from other wireless devices in the area.

Contact Center 60

Contact Center Wireless Best practices Management 60

Aspect

OCTOBER 11, 2018

Use advanced list and campaign management for precise routing control of consent vs. non-consent wireless numbers within the same record. #3. The post Manual Dialing Gone Mad: An Outbound Dialing Story appeared first on Aspect Blogs.

Telemarketing 88

Telemarketing Wireless Marketing Management 88