kommunicate

DECEMBER 10, 2023

Last Updated on December 11, 2023 Generative AI has been all the rage ever since OpenAI’s ChatGPT came into the picture more than a year ago. It is doing everything from creating images to video editing, writing poems, [.] The post How 4 Companies Transformed with Generative AI Adoption appeared first on Kommunicate Blog.

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kommunicate

NOVEMBER 6, 2023

Last Updated on November 7, 2023 Traditional programming, at least the way we know it, is dead. The internet is abound with videos and articles on how coding as a job is [.] The post Generative AI v/s Traditional Programming: An Unbiased Look In 2023 appeared first on Kommunicate Blog.

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Enghouse Interactive

AUGUST 26, 2020

It’s Not an Option – It’s Expected (Blog Series). Blog #1 Into the Vortex “Cross Channel is the New Omni-Channel”. By leveraging web-chat, SMS, social media or video… customers determine what is best for them at any moment in time, for whatever reason they choose. What Do Customers Need?

Self service 58

Self service Contact Center CRM Customer Support 58

kommunicate

OCTOBER 4, 2023

Last Updated on October 4, 2023 What is Viber? Developed by Rakuten, Japan, Viber is a messaging app that also allows you to make audio and video calls, send voice messages, video messages among others. The post How To Integrate Viber Chatbot With Kommunicate – A Step By Step Guide appeared first on Kommunicate Blog.

Chatbots 59

Chatbots 59

Beyond Philosophy

APRIL 11, 2024

First, I want to thank Boehme for taking the time to submit the video. In many ways, it is the Targeting and Positioning framework with some nuances and updates. I thought I would share it here as well. Let’s hear what Boehme has to say. Boehme recognizes that, too.

Customer emotions 195

Customer emotions Marketing Personalization Sales 195

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. These new seat licenses are add-ons to any Totango plan, making CS program visibility very accessible.

Enterprise 86

Enterprise CRM Sales Customer retention 86

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company. Update the information in your videos regularly.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

Joe Rawlinson

APRIL 3, 2023

They’re more likely to stumble across one of your blogs or product pages and inquire about your services. Include videos in your content Written content is important, but it’s not the only thing to consider when building and updating your website. Video content is a great way to impress both Google and your audience.

Engineering 78

Engineering Education Customer retention Metrics 78

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Enterprise 52

Enterprise Analytics Marketing Sales 52

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. It is also important to stay updated with the latest tools and technology. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. 6 Contact Center Pipeline Blog.

Call Center 36

Call Center Contact Center voip Consulting 36

Beyond Philosophy

MARCH 27, 2017

Last month, a former Uber engineer published a blog post saying discrimination and sexual harassment was largely ignored by Uber management and human resources personnel. And then, earlier this month, a video online showed company founder Travis Kalanik arguing with an Uber driver. Latest Updates on Tipping. Register here.

Airlines 339

Airlines Consulting Consulting Engineering 339

kommunicate

MAY 5, 2022

Last Updated on May 6, 2022 The month of April was pretty exciting for us here at Kommunicate, as we rolled out a slew of new, exciting features. Here they are: WhatsApp video messages and Rich message support WhatsApp video messages: We now support video messages on WhatsApp!! Users who had a hard time explaining [.].

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kommunicate

MAY 5, 2022

Last Updated on May 5, 2022 The month of April was pretty exciting for us here at Kommunicate, as we rolled out a slew of new, exciting features. Here they are: WhatsApp video messages and Rich message support WhatsApp video messages: We now support video messages on WhatsApp!! Users who had a hard time explaining [.].

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GetFeedback

NOVEMBER 25, 2019

A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Televisions and Video Players: 83%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. And if you want to see quarterly benchmark updates, just visit their website. . According to the ACSI, the current overall U.S.

Benchmark 117

Benchmark Wireless Airlines Banking 117

Call Center Weekly

JANUARY 24, 2018

For example, Dore Juvenile , winner of the ICMI Global Contact Center Award for Best Social Media Customer Care, uses Facebook live videos to teach their customers how to properly install car seats. Blogging The contact center communicates with customers all day long—via phone, email, chat, etc. Think about your products and services.

Education 149

Education Contact Center Customer Care Customer Experience 149

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. Check out the video recap below – and keep reading below to see more details about each of the updates! Read more about the in-app link builder on the blog. Not anymore! Not anymore!

Surveys 52

Surveys Engineering Accountability Feedback 52

VirtualPBX

JUNE 3, 2021

We’ve been waiting for this a long time, and it’s finally here: Our VirtualPBX Mobile Softphone can connect to video conferences on our platform. This means you can now take our Video Conferencing feature with you anywhere. Start Your Own Video Conference. Start Using Your Video Conferencing App. Invite Participants.

Personalization 98

Personalization Management 98

Russel Lolacher

DECEMBER 20, 2021

Drafting and posting regularly on various social media platforms – Instagram, Facebook, Twitter (all written as per the platform) to inform the public of any updates. Receive, review, and edit regular videos to share as we do photos, from a quick and dirty 1mb to multiple gigabytes of drone footage. Speaking of…).

Customer Care 98

Customer Care Transportation Government Construction 98

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1. Social media enables governments to share real-time updates, providing a reliable information source and countering misinformation.

Government 78

Government Chatbots Self service Wait times 78

Customer Service Life

FEBRUARY 10, 2020

– In this article on the Zendesk blog, read how CX experts define customer loyalty and how companies can gain it. In this article on the Navedas blog, I discussed the importance of using AI to help contact center agents more efficiently resolve customer issues rather than focusing solely on chatbots.

Customer Service 149

Customer Service Contact Center Chatbots Customer Experience 149

VirtualPBX

JUNE 12, 2020

For a quick update on the state of our Video Calling beta test, our COO, Lon Baker, provided some insight about what’s been going on behind the scenes. Foremost, Baker expressed his excitement about the impact that video will have on VirtualPBX in the years to come. “I I’m excited to see this come to pass. The Testing Process.

Feedback 85

Feedback Technology 85

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

JULY 18, 2022

The primary objective is to reach the audience that doesn’t speak the audio language in the video. Closed captions are part of a different file than the audio/video source and can be turned off and on at the user’s discretion, whereas open captions are part of the video file and can’t be turned off by the user.

Engineering 78

Engineering Advertising Technology Management 78

Nicereply

APRIL 5, 2023

Start your day with great quality content Stay updated with our newsletter Subscribe Subscribe The following are a few examples of how AI technology has been redefining customer service. Uber’s AI-powered service can automatically check for ride status, update customer payment information and resolve queries with rides.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

NobelBiz

APRIL 2, 2024

This can help contact centers tackle seasonality and unpredicted activity spikes with virtually no infrastructure update. Resource management, hardware updates, and operations scaling (such as onboarding new agents) are taken off the shoulders of the management team. All enabled by NobelBiz leading contact center technology.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

VirtualPBX

SEPTEMBER 9, 2020

To keep our products and services as user-friendly as possible, we’re always making updates to our Business Phone Plans such as the ability to upload your contact list from your phone system dashboard into our desktop softphone. Take a quick look at the upload process and the accessibility of system presence in today’s blog.

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Spearline

JULY 21, 2022

And, as with any technology, it needs to be employed correctly, updated regularly, and, most importantly, endless WebRTC testing. Whether that be for new products, or optimization, updates, or new releases for existing products. It also shows an aggregation graph underneath showing information for both voice and video performance.

Scripts 98

Scripts APIs Metrics Analytics 98

SmartAction

FEBRUARY 13, 2024

Understanding the journey helps in pinpointing when and how customers prefer to receive updates. For instance, repeat customers might value updates on loyalty points with their order status, while first-time customers might need more detailed information about the delivery process. Seamless experience across devices is key.

Best practices 64

Best practices Virtual Agent Management Chatbots 64

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Customer Service 74

Customer Service Chatbots Technology Customer Support 74

JivoChat

DECEMBER 14, 2022

Update your LinkedIn Profile. If not, it’s time to update your profile. If you have a blog or use or use other social media platforms, you can promote your LinkedIn through them. If you have a blog or use or use other social media platforms, you can promote your LinkedIn through them. Promote Your LinkedIn Profile.

Education 75

Education Personalization Accountability 75

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Blog posts. Keep Customers up to Date on Demand Status.

Self service 110

Self service Accountability Airlines Customer Care 110

ViiBE Blog

AUGUST 9, 2021

ViiBE Blog. Update your hiring practices. ViiBE’s real-time video assistance solution helps agents escalate issues when a phone call isn’t sufficient to solve complex problems. Get updates and learn from industry experts. Using video communication technology to reach SDG 9. Call Center , Customer experience.

Call Center 52

Call Center CRM First call resolution Customer centricity 52

Sikorski's Think Abouts

MARCH 30, 2015

This week’s question for your employees – When was the last time you updated your QA Program? WebTV Show Video Archives [link]. ŸPerformance Trends. Thank you for reading and sharing! Warmest regards, Laura Sikorski – Independent Call Center Consultant. lsikorski@laurasikorski.com.

Contact Center 53

Contact Center Call Center Consulting Consulting 53

VirtualPBX

JULY 15, 2021

The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Our Advanced Call Reports update for July 2021 brings you several more report types and new filter options to customize how you use that tool. Calls By Number Type.

Call Logging 98

Call Logging Sales Management Customer Service 98

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

Jon Arnold

MAY 26, 2020

Wow, it’s been two weeks since my last blog post - that’s too long. I’ve also been woodshedding a bit here, making updates to my website and the podcast. More changes are coming, including a major update to the content that I share to showcase the various types of projects I work on, and clients I work with.

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Nicereply

AUGUST 3, 2022

Regularly Update Your FAQ Page. Keeping a regularly updated FAQ page can help you as a business. Regular updates are critical to keeping the FAQ page helpful. They run a Twitter support account @SpotifyCares to provide quick responses and updates on common issues. Spotify is another excellent example. That’s quite a lot!

Customer Service 59

Customer Service Self service Wireless Metrics 59