aircall

MARCH 18, 2022

of salespeople agreed that the phone is still the most effective sales tool at our disposal. Yet disjointed processes and tech stacks mean satisfaction can be the last thing sales teams feel when they get their daily calls underway. The Perfect Tech Stack for Sales Teams. CRM integration. Last year, 41.2%

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

aircall

NOVEMBER 22, 2022

The current business landscape and challenging economic climate have resulted in a call for cost savings and enhanced efficiency. This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that offer streamlined processes and the greatest return on investment (ROI).

Consulting 62

Consulting Consulting Management Metrics 62

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. How Can Social Media Chatbots Help You Grow Your Business and Generate Leads? You can find her on LinkedIn.

Chatbots 52

Chatbots Finance Marketing Surveys 52

aircall

MARCH 15, 2022

And it all starts with technology, which is here to elevate the work of thousands of sales and support teams through their most valued tool: the phone. That, coupled with more than 100 integrations we offer, streamlines the overall customer experience and brings you a step closer to reaching your goals. .

Sales 62

Sales Customer centricity Customer Experience Technology 62

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Be mindful of integrations. Your call center isn’t a stand-alone system.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

aircall

NOVEMBER 18, 2022

Providing a great customer experience is critical to every successful business. Below, we’ll break down nine tools to consider adding to your tech stack to make your life easier and create a better experience for your customers. . 9 Essential Customer Experience Tools to Add to Your Tech Stack.

Customer Experience 62

Customer Experience Interactive Voice Response Chatbots CRM 62

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Comm100

MARCH 21, 2023

In this article, we’ll look at six game-changing customer service improvement strategies that businesses can introduce to enhance their customer service and gain a competitive edge. With live chat, teams can improve customer satisfaction and increase conversions, while lowering costs associated with traditional phone support.

Customer Service 67

Customer Service Chatbots Self service Surveys 67

aircall

MARCH 5, 2021

An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. Product partnerships are an important part of any business, but especially so with an app marketplace.

voip 62

voip SaaS Airlines Transportation 62

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. B2B customer journey touchpoints are occasions when business customers interact with a brand. Which business functions or departments are involved in the interaction. Tech support.

B2B 115

B2B Journey mapping SaaS Engineering 115

Infinity

JANUARY 5, 2022

With the right attribution tools in place, you can see the full picture, from that very first click right through to the point of purchase. In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns.

Multichannel 52

Multichannel APIs Marketing Analytics 52

aircall

FEBRUARY 12, 2021

No matter whether your SMB is retail, service, manufacturing, or another type of business, your operations department plays a strategic role in building your tech stack. The Role of Operations in a Business. Cloud-based phone systems also form the basis for an effective business operations tech stack. .

Call Center 62

Call Center CRM Analytics Coaching 62

Anexa BPO

SEPTEMBER 5, 2023

In today’s fast-paced digital landscape, customer service has evolved from a traditional, human-centric approach to a tech-driven, AI-powered strategy. Waiting on hold, navigating through complex phone menus, and repeating information to multiple agents were common frustrations. Want to learn more?

Customer Service 52

Customer Service Chatbots outsourcing Customer centricity 52

aircall

APRIL 28, 2021

With so much evolution in the marketplace, small businesses need the ability to be flexible and agile. That’s challenging to do when you have limitations because of a legacy landline phone system. Given today’s business climate, it’s fair to ask whether a modern phone system that works with business phone apps is a better choice.

Call Center 62

Call Center Interactive Voice Response Sales Enterprise 62

aircall

OCTOBER 6, 2022

Companies in the EMEA region currently account for 53% of Aircall’s customer base, and the expansion of our physical presence across the continent helps us bring the power of conversation to the region’s resilient and ambitious business community. . With Venture Capital investment in Spain having grown 3.8x “Spain is a strategic market.

SaaS 62

SaaS Education Marketing Technology 62

aircall

NOVEMBER 7, 2022

To understand how to further optimize your operations workflows (and limit the amount of time you spend on low-value tasks), we’ll take a look at a commissioned Forrester Consulting Total Economic Impact™ study to see how a composite organization saved 20% in operational admin time by switching to Aircall’s cloud-based phone system.

voip 48

voip Consulting Consulting Sales 48

JustCall

DECEMBER 23, 2022

In this blog, we will detail everything you need to know about the power dialer software. Typically, a lack of the right sales processes, tools, and systems results in the issue of SCA. A power dialer is a type of automated phone technology that dials a phone number right after a call is completed.

CRM 52

CRM Sales Coaching Personalization 52

Hodusoft

JANUARY 17, 2024

With the launch of the telephone, switchboards became the standard tools for routing calls. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate. Using it, they not only can make normal phone calls but a wide range of things.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

aircall

JANUARY 18, 2022

Considering the recent developments in the industry, companies have every reason to be excited for 2022: From now on, you can benefit from an alliance between Aircall and Deutsche Telekom that will rewrite the future of business telephony, as well as digitization, in German-speaking countries. 2021 was an important year for Aircall.

voip 62

voip Telecommunications call center software Marketing 62

aircall

NOVEMBER 9, 2022

Cloud-based phone systems , voice-over internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. But just because you’ve switched your sales and support teams to using business VoIP phones , doesn’t mean those cost savings come automatically. The good news?

voip 62

voip Consulting Consulting Sales 62

NobelBiz

JANUARY 23, 2024

An increasing number of businesses are adopting CSaaS because it’s transforming customer satisfaction and fostering loyalty. At its core, CSaaS is about providing unparalleled support and care to customers, utilizing the most advanced tools and brightest minds in the industry.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

aircall

JANUARY 7, 2022

Choosing the best dialer software for your business’ call center can seem overwhelming. Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. . The power dialer is an integral component of contact center technology. . But it doesn’t have to be! How does a dialer work?

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

aircall

MAY 12, 2021

Digital tools are easy to integrate and they’re user-friendly. Despite the advantages of implementing digital tools, many small businesses are lagging behind in hopping on board with digital transformation. Digital transformation is more than adding a few digital tools into your current workflows.

Best practices 62

Best practices Entertainment Technology APIs 62

Infinity

APRIL 25, 2022

By implementing the right attribution model for your business, you can easily track the most valuable touchpoints, optimised your budgets based on real customer data, and scale your business profitably and effectively. In the blog, we’ve put together the ultimate guide to B2B marketing attribution, answering all your burning questions.

B2B 52

B2B Marketing Multichannel B2C 52

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run. The phone number is outdated. However, this is where the benefits of this means of communication end.

B2B 52

B2B Customer Support Chatbots CRM 52

Nicereply

APRIL 5, 2023

Artificial intelligence is transforming the way businesses approach customer engagement and experience. Apple : Apple’s AI-powered Siri helps customers with an array of tasks that include information searches, setting reminders, and making phone calls. Apple leverages AI tech in its Genius Bar appointment system.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

JustCall

JUNE 26, 2023

In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. The Benefits of SMS for Real Estate Agents In the highly competitive real estate market, every agent struggles to stay ahead of the game and win loyal clients.

Real estate 52

Real estate Scripts Marketing Best practices 52

TeleDirect

DECEMBER 11, 2022

Having a comprehensive knowledge base is not just for tech companies. We’re here to provide information on implementing a customer service knowledge base into your business strategy and why one can be a game-changer for your company. By incorporating a knowledge base into your business plan, you will see: More Satisfied Customers.

Customer Support 62

Customer Support outsourcing Call Center Contact Center 62

Jive

JUNE 21, 2018

The only consistency you’ll find in any attempt to explain it is this: the digital workforce is a tailored approach that combines a holistic, integrated embrace of technology and a highly flexible workplace culture. You also can’t expect to grasp the intricacies and benefits of tech solutions without investing time and effort.

Best practices 75

Best practices Enterprise Morale Technology 75

Hodusoft

OCTOBER 26, 2023

Several reputable businesses use them to send messages to inform their customers about their products, offers, and deals. What starts as an irritating phone call can rob you of your identity, and your life’s savings, and do a lot more damage than you can imagine. The answer is a resounding ‘YES!’ Read on and thank us later.

Telecommunications 52

Telecommunications Government Education voip 52

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. In today’s knowledge-driven business world, how a business shares and exchanges information defines its success. Companies used to invest heavily in purchasing and maintaining their own servers to meet their business requirements.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. It’s important that they have the right tools that not only help them complete daily tasks but also empower them to be more productive and efficient. This will help you understand what tools they need to better perform their roles. Let’s start!

CRM 52

CRM Sales Scripts Analytics 52

aircall

APRIL 7, 2021

SMS business text messaging was a little slower to catch on than texting for personal use. Fortunately for businesses, technology has advanced to a degree that SMS text messaging for business is now a valuable tool. What Is SMS Business Text Messaging? Why Is the Ability to Text Message Important to a Business?

Sales 62

Sales Wireless Marketing voip 62

Infinity

DECEMBER 11, 2019

This blog is a guest post by our partners at RingCentral. Like all other businesses, customers expect to be able to access digital services. In the case of small, medium, and large businesses, the connection with their local branch was one of their most important professional relationships. How Mobile Banking is Driving Change.

Banking 52

Banking Finance Analytics Accountability 52

InGenius

APRIL 1, 2020

From email marketing to social media engagement and chatbots, there are now so many ways a customer can interact with a business. Rather than try to handle everything under one roof, it is now standard practice to have different types of contact centers for different types of businesses based on the product/service they are providing.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Inbound sales 62

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Download now Live chats are confidently becoming an essential tool for any digital business. Therefore, CRM specialists have to be empowered with tools that would provide rapid solutions and increase customer satisfaction. What is a live chat?

CRM 52

CRM Metrics First call resolution Accountability 52

aircall

SEPTEMBER 26, 2022

But what if you could unlock critical information that provides data-driven strategies to equip you and your team to better internalize and apply business-specific knowledge? In today’s competitive tech climate, it’s not about who you know, it’s about what you know. Sales leaders’ days are governed by decisions. Descriptive analytics.

Analytics 48

Analytics Sales Metrics CRM 48