Kayako

MAY 13, 2022

Kayako’s SingleView™ includes every customer’s interaction in our help desk support ticketing system so that customer service agents can access a centralized, visual story of the entire customer journey. Blog posts. Ability to tag and organize articles. Understand What Your Customers Need. White papers. User guides.

Self service 110

Self service Accountability Airlines Customer Care 110

Russel Lolacher

DECEMBER 20, 2021

As the public face of digital communications for more than a decade, our team has built a successful social customer care program to inform, educate, engage and build trust with the public. Receive, review, sort, tag multiple (10-50ish) photos daily to share on social media. This is NOT including blog comments or our email inbox.

Customer Care 98

Customer Care Transportation Government Construction 98

aircall

DECEMBER 15, 2017

By looking at group performance, you can get a better idea of overall team success — like how your team responds to increased seasonal demand (see above) — but individual agent analytics let you manage your team on a more personal level. If it’s an option, consider making tagging a required field for your agents.

Analytics 90

Analytics Morale Metrics Call Center 90

ConvergeOne

OCTOBER 28, 2021

I’ve been known to use quotes to inspire or strengthen my message, so here goes: “The sky is falling, the sky is falling” (The Remarkable Story of Chicken Little, 1840). We’ve discussed the value of a business continuity plan and a disaster recovery plan in prior blogs. Eradication.

Management 73

Management 73

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. Developing a Brand Story Your brand story is the key to connecting with your target market on a personal level.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Momentum Telecom

JANUARY 29, 2021

Most importantly, however, is the ultimate win for the customer when these new solutions position them to pursue greater success. Sure, we’re a technology company, but that’s only part of our story. Scout for Success. What’s your playbook for success in 2021? One-Size-Fits-All Playbooks Don’t Work for Winning Teams.

Technology 98

Technology Consulting Consulting Sales 98

Eptica

MAY 8, 2019

Author: Pascal Gauvrit - CTO Artificial intelligence is one of the most-talked about topics in the world today, with stories about its benefits and potential negative effects continually cropping up in the news agenda. Why collaboration is key to customer service success. Published on: May 08, 2019.

Chatbots 55

Chatbots Best practices Engineering Education 55

aircall

SEPTEMBER 28, 2018

Wherever the map leads, though, the brand will always depend on its customer experience to drive success. Reliability is only one part of the story, however. Once the call ends, any notes or tags applied along the way are automatically synced back to Kustomer alongside a call recording. Know Thy Kustomer.

Customer Experience 89

Customer Experience First call resolution industry standards Benchmark 89

Nicereply

FEBRUARY 13, 2023

They want to figure out how your product or service can make them more successful as quickly as possible. Sometimes new customers can experience buyer’s remorse, especially if your product comes with a high price tag or a long contract. Their stories travel fast around the office (or on Slack). about the most.

Management 52

Management Best practices CRM Coaching 52

Eptica

NOVEMBER 6, 2019

And, yet, the numbers and results can tell a different story. Successful customer experience requires company-wide effort. All those people who contribute to a success need to be acknowledged and know what they’re doing matters. Success begets more success, and customer experience is no different.

Metrics 77

Metrics Best practices Feedback Contact Center 77

AWS Machine Learning

JULY 25, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document.

APIs 80

APIs Healthcare Accountability Engineering 80

ProProfs Blog

DECEMBER 12, 2019

A help desk is crucial for the success of a business since it focuses on handling and managing customer queries/requests/complaints to facilitate the smooth running of the company. Hence, they call out to brands and companies on various online platforms in the form of mentions, tags, comments, and shares.

Wait times 143

Wait times Metrics Self service Feedback 143

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. For the brands that have been successful in social customer service, they may inspire reluctant customers to give it a try. Be Well and Good Luck Tweeting!

Customer Service 123

Customer Service B2C Accountability Consulting 123

aircall

MARCH 17, 2021

How do you leverage your sales plan for success ? Leveraging Sales Planning for Success. With the evolution of technology and changes in the marketplace, sales leaders have shifted their thinking about the best ways to leverage sales planning for success. How do you get alignment?

Best practices 62

Best practices Sales Contact center software Contact Center 62

Russel Lolacher

DECEMBER 20, 2021

As the public face of digital communications for more than a decade, our team has built a successful social customer care program to inform, educate, engage and build trust with the public. Receive, review, sort, tag multiple (10-50ish) photos daily to share on social media. This is NOT including blog comments or our email inbox.

Customer Care 59

Customer Care Transportation Government Construction 59

aircall

NOVEMBER 2, 2017

The comments, tags, and recordings associated with support calls can tell powerful stories that trigger necessary improvements from Product, Marketing, Sales, and Success teams. The post 4 Quick Fixes That Reduce Call Abandonment Rates Overnight appeared first on Aircall Blog.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

Eptica

DECEMBER 20, 2017

Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. Chatbots and bots - what they mean for customer experience Chatbots and artificial intelligence were the top CX technology story of 2017. Read all six key conclusions in the post.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

aircall

NOVEMBER 2, 2017

The comments, tags, and recordings associated with support calls can tell powerful stories that trigger necessary improvements from Product, Marketing, Sales, and Success teams. The post 4 Quick Fixes That Reduce Call Abandonment Rates Overnight appeared first on Customer Experience & Cloud Call Center | Aircall Blog.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

ProProfs Blog

APRIL 30, 2020

Instagram’s stay-at-home story and the co-watching feature is an example to follow. . However, you must note that the success of such surveys depends on the quality and nature of questions it comprises. . Panicked customers can approach you via calls, messages, live chat, Emails, and even social media tags.

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

Wowdesk Blog

AUGUST 17, 2020

In the same way, the businesses also do self-analysis; for that, they conduct retracing their steps to determine the exact story. Every request has the attached time and date tag with it, so you will easily track the updates and their time. It is not even unexpected – it is human nature to do self-protection. .

Management 52

Management Entertainment Feedback Accountability 52

CSM Magazine

JUNE 2, 2016

You may think the majority of customer service tweets included a tagged mention of the business it relates to. This means watching your tagged mentions is not covering all the communication channels, and you could be missing out on engaging with a very important query. Indirect Mentions. About the Author.

outsourcing 40

outsourcing Customer Service Marketing Feedback 40

Nicereply

JUNE 4, 2020

It’s also possible to choose not to send a survey to the same customer for a specific number of days, distribute your surveys within company departments, or conversations including pre-defined tags. You create separate surveys for each of your countries, and every survey has a country tag.

Surveys 86

Surveys Construction Feedback Customer effort 86

Nicereply

APRIL 30, 2020

But the story doesn’t end there. Social Media – Users now openly approach companies by tagging/mentioning on Twitter or Facebook to get solutions. The post 10 Ways How Customer Service Can Boost your Sales in 2020 appeared first on Customer Happiness Blog. Cross-sell & Upsell, but first, answer the query.

Sales 69

Sales Customer Service Upselling CRM 69

JustCall

JULY 28, 2021

Long story short, sales management involves all those activities which are aimed at gaining sales success. If your agents are using the same tools, relying on the same, obsolete resources, how do you think they will achieve sales success? The main goal is to generate revenue, steadily. Build a Sales Enablement Strategy.

Best practices 52

Best practices Sales Management Coaching 52

aircall

FEBRUARY 1, 2021

Situational stories and role-playing provide excellent practice for selling products and providing customer service. The most successful sales training programs emphasize the importance of generating high-quality leads, which are key for shortening your sales cycle. Work with features like insight cards and call tagging.

Best practices 62

Best practices Sales Call Center Coaching 62

LiveChat

JULY 11, 2016

Good marketers have found success in the use of real–time marketing. Here’s a quick story about a hashtag that went wrong. Since storytelling is the best word of mouth , McDonald’s wanted to encourage its customers to share some heart–warming stories about their experience. Use real–time marketing to watch the trending hashtags.

Marketing 46

Marketing Personalization 46

aircall

JUNE 30, 2021

Ring is not just known for its incredible success story, though. The success rate when selling to a new prospect is just 5% to 20%. The most successful businesses are built on trust. Aircall’s platform lets you create customizable tags to facilitate smart decision-making and smoother follow-ups. .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

JivoChat

MAY 21, 2023

If your audience tags your clothing brand wearing a dress they bought from your store, share the post on your Insta story. Your followers will be thrilled that you like their content; others may feel compelled to tag you in future posts. That means your content strategy should shift more towards stories and reels.

Metrics 75

Metrics Accountability Marketing Personalization 75

delighted

SEPTEMBER 21, 2023

When potential customers see positive feedback and success stories from real individuals, it provides them with the confidence that your business is truly loved. By showcasing these success stories in your marketing materials or on your website, you can attract prospective customers and ultimately increase your conversion rate.

Surveys 86

Surveys Best practices Feedback Marketing 86

SmartKarrot

SEPTEMBER 7, 2021

If this is something that interests you, scroll on to the end of the blog to stay updated. CPO Mastery Conference has been tagged as one of the unmissable conferences to attend by experienced product managers. Listen to stories, lessons and project insights from other product professionals in Product Camp. Location: Virtual.

Management 10

Management Construction B2B Marketing 10

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Can you think of say three, and you don’t have to name specific companies, but what are the three must-haves for technology tools to aid in agent success?

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Engineering 52

Engineering Education Accountability Marketing 52

aircall

DECEMBER 21, 2022

the manifest is pulled locally based on the specified image repository and tag. Push docker image of each architecture using different tags (eg: latest-amd64). Create manifest list assembling the different images already pushed into one common tag (eg: latest). In fact, containers are involved in all the aspects of our work.

Engineering 62

Engineering Management 62

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Alternatively, ask them to tell a story about a time when they helped solve a problem or accomplish something as part of a team.

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42

ChurnZero

DECEMBER 16, 2022

Jason Whitehead , co-founder of Success Chain , suggests that CSMs need to shift from narrowly looking at customer attributes and tasks, and focus on their behavior instead. “It’s You’re trying to encourage them to do what will make them successful so they benefit even more. That could be a discount.

Metrics 98

Metrics Journey mapping Sales Accountability 98

PeopleMetrics

DECEMBER 5, 2017

All signs point to a successful Voice of Customer (VoC) program. So what does it take to build a successful closed loop feedback program? This could mean calling to listen to the customer’s story, sending an email or handwritten thank you note, or even reaching out on social media. That’s great!

Feedback 117

Feedback Surveys Telecommunications Wait times 117

aircall

MAY 11, 2018

For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Do you use the call tagging feature? We actually have mandatory call tagging turned on for support-related calls. Olivia — Customer Success. And I’m always pushing for mandatory call tagging.

Technical Support 88

Technical Support Analytics APIs Engineering 88