ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. Pushy sales techniques. All selling should be off limits in any situation. Hard selling is a definite no-no for any good customer experience. Very little turns off customers much faster than pushy sales techniques. Check out our thoughts on customer focus.

Customer Service 236

Customer Service Scripts Customer Experience Personalization 236

Beyond Philosophy

APRIL 20, 2023

So, I quit that job and moved to an engineering-based company with plans to become a sales manager with a sales team. Either way, it’s hard to sell what you don’t understand. At this point, I had done little more marketing for my Customer Experience consultancy than writing and marketing the books.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

Integrity Solutions

MAY 25, 2021

To ramp up sales performance and strengthen your sales pipeline, you have to develop your salespeople’s confidence; inspire them to be more proactive; improve their ability to build trust and rapport in an increasingly digital world; and equip them to engage in buyer-centric, results-driven conversations.

Sales 122

Sales Consulting Consulting Marketing 122

Beyond Philosophy

MAY 9, 2016

Distressed jeans may be fashionable, but it’s much harder to sell a product that appears damaged. These are all unconscious emotional decisions that we make about usefulness and value and that we pick up as Customer Experience consultants. Research into the psychology behind recycling supports this idea.

Sales 279

Sales Journey mapping Customer emotions Consulting 279

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Oh, Sales and Customer Success, you are my two favorite disciplines! My career started in Sales, or rather, I was slowly talked into a Sales career by a string of managers who knew I had the drive to be a great salesperson.

Sales 98

Sales CRM Consulting Consulting 98

Beyond Philosophy

OCTOBER 31, 2016

In today’s context, their Code of Ethics sounds absurd: Wells Fargo’s reputation as ‘one of the world’s great companies for integrity and principled performance’ sounds laughable in light of the scandal where employees opened millions of fraudulent customer accounts to hit product sales goals over the past 10 years.

Banking 0

Banking Consulting Consulting Sales 0

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

Integrity Solutions

APRIL 5, 2021

This begs the question: Does your team have the confidence and skill to take advantage of these complex sales opportunities? You don’t have to tell your salespeople that selling in the current business environment has become increasingly challenging. 3 Keys to Success in Complex Sales. Complex Sales Planning Process.

Sales 64

Sales Accountability Strategic Value B2B 64

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Your sales team is the main point of contact with customers.

Sales 59

Sales Coaching Feedback Consulting 59

Beyond Philosophy

JUNE 22, 2018

But, perhaps most importantly, understanding them helps us design our experiences in such a way that the psychological motivations drive our customers to the products that we want to sell. To design your experience to result in more sales of it, ensure that this product or service avoids the extremes. Maybe it is easy to produce.

Sales 360

Sales Consulting Consulting Customer Experience 360

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Beyond Philosophy

NOVEMBER 21, 2017

I like a good deal as much as anyone, but as a customer experience consultant I’ve always thought these frenzied holiday sales were penny wise and pound foolish. It has beefed up the number of sales associates, who will be decked in holiday attire. Retailers drop their prices to bring more shoppers into their stores.

Consulting 312

Consulting Consulting Sales Customer Experience 312

Beyond Philosophy

APRIL 23, 2020

I want to give it away, but my wife Lorraine keeps saying, “No, we’ll sell that. Before you judge her too harshly for her thinking, reflect on any item you sold at a garage sale or Craigslist and the counteroffers you passed on from interested buyers. People who have something that they value less should sell it.

Journey mapping 449

Journey mapping Consulting Consulting Marketing 449

NobelBiz

JANUARY 28, 2020

NobelBiz, Hosted Contact Center division, announces it is seeking the finest telephony sales consultant in the industry to sell the best omni cloud system. The post NobelBiz Announces It Is Seeking Telephony Sales Consultant appeared first on NobelBiz®. If you are one, contact us today!

Consulting 52

Consulting Consulting Sales Contact Center 52

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Beyond Philosophy

JANUARY 19, 2023

For example, some consultants say that during a sales call, when the prospect switches from talking about what you do to what they do, it indicates that they are making a mental switch to the purchasing process. Sometimes a sign of buying is looking for information to sell a project internally. For some, it was. Click here.

Consulting 195

Consulting Consulting Finance Sales 195

Beyond Philosophy

MAY 5, 2016

If there is anything the past year has taught us, it’s that car makers will do just about anything to sell cars. As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Carmakers need to take a step back and figure out what it is they are selling. The dealer thinks, “Hey!

Consulting 262

Consulting Consulting Customer Experience Sales 262

aircall

FEBRUARY 13, 2017

Sales calls are a necessity for every business. Yet, over the past 20 years the sales process has evolved a great deal and sales people were forced to adapt. Every type of organization has suffered the impact from SMBs to large companies or sales consultants. How sales has changed in the past years.

Sales 83

Sales Customer centricity Coaching CRM 83

Beyond Philosophy

NOVEMBER 4, 2014

How it smells affects how it sells. How you can apply it to your business: Now we don’t all sell flowers and baked goods so that trick won’t work for everybody. One Business-to-Business client talked to us about the smell of the engines they sell and how many Customers like that. They keep the baked goods right up there also.

Customer Experience 370

Customer Experience Real estate Customer emotions Customer centricity 370

Anexa BPO

JUNE 15, 2022

Solution selling has become critical as markets evolve, and an important factor for success will be a highly trained, exceptionally skilled “selling solutions” sales team. It’s the art of selling what they didn’t know they needed. So what has been standing in the way of selling solutions?

Consulting 52

Consulting Consulting Business Process Outsourcing Coaching 52

Beyond Philosophy

NOVEMBER 10, 2014

Despite understanding, many organizations still reward on operationally focused Key Performance Indicators (KPIs) like sales and productivity. Most organizations choose to focus on sales as their KPI. If you have all of your incentives tied to sales and productivity, that’s what will be the focus your team’s efforts.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

JustCall

JUNE 22, 2020

A sales manager is responsible for spearheading the sales team. Sales managers set sales goals and quotas, build sales plans and strategies, and then track the progress. They also hire, train, and assess sales performance. Are you trying to get promoted to the role of a sales manager?

Sales 52

Sales Management Coaching Scripts 52

Beyond Philosophy

FEBRUARY 27, 2020

It is a bias that we all have and something you should be aware of if you sell things to people. Anytime you incorporate time into the sales process, Hyperbolic Discounting makes people feel hesitant to buy. The post Getting Over the “I Want It Now” Mindset appeared first on Customer Experience Consulting.

Consulting 468

Consulting Consulting Education Sales 468

Beyond Philosophy

MARCH 10, 2020

One of my first jobs in my 20s was selling Xerox photocopiers. The commission on the sale was considerable. . In our business growth consultancy, we worked with a health insurer’s call center and listened in on some calls. appeared first on Customer Experience Consulting. FAEs can hurt your bottom line, too.

Consulting 448

Consulting Consulting Call Center Personalization 448

ShepHyken

APRIL 20, 2020

My Comment: And while we’re on the subject of loyalty programs, our friends at Oracle in their Modern Marketing Blog share seven ways to add more value to a program. How to enhance customer service with a consultative approach by Andrea Grodnitzky. They consult with you to get you the best. They don’t take orders.

Customer Service 161

Customer Service Consulting Consulting B2C 161

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. To that end, employees receive no sales commissions and have no sales quotas. “You were never trying to close a sale.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. For example, unified data bridges the gap between sales and CS teams.

B2B 91

B2B CRM Enterprise Upselling 91

Beyond Philosophy

OCTOBER 4, 2018

It turns out that how much you sell has a lot to do with what time of day it is and how much cognitive depletion your customer feels at the moment. Hear the rest of the conversation on “ How Does Time of Day Affect How Much We Sell?” Hear the rest of the conversation on “ How Does Time of Day Affect How Much We Sell?”

Government 353

Government CRM Personalization Customer Experience 353

Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Amanda is a highly experienced customer experience consultant, adviser, and writer. Do follow these experts to learn from the best in business!

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Nicereply

OCTOBER 19, 2022

They sell and buy cars and deliver outstanding service and advice about everything regarding purchasing a car. When the prospect shows up in the store, they need to assure that they convert as many as possible to a sale. This can then lead to loss of sales.”. Company background.

Consulting 52

Consulting Consulting Finance Customer centricity 52

Beyond Philosophy

OCTOBER 5, 2015

If you spend the majority of a meeting talking about sales reports and operations, and just a little bit at the end about CX, it’s clear what the leadership team values. This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.”

Consulting 383

Consulting Consulting Customer Experience Sales 383

Beyond Philosophy

NOVEMBER 19, 2014

Furthermore, they will donate all the proceeds from the sales of these commemorative chocolate bars to The Royal British Legion, a charity in Britain that addressed the social and emotional necessities of current and past members of the British Armed Forces and their families. These brave men and women will always be remembered.

Customer emotions 313

Customer emotions Customer centricity Consulting Consulting 313

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Are you satisfied with the amount of time your sales team is spending on closing new logo sales? How competitive are your typical negotiations?

SaaS 71

SaaS Upselling Accountability Sales 71

Bill Quiseng

MARCH 1, 2021

I was fortunate to have Dr. Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Sell value: Help consumers find sufficient value in your offerings so they will provide something of value to you in return (e.g., make a purchase). Michelli , Ph.D.,

Consulting 148

Consulting Consulting Enterprise Customer Experience 148

Beyond Philosophy

SEPTEMBER 6, 2016

Marketing consultant and author Robert Tucker has stated, “Companies are often so concerned about attracting new customers that they denigrate their unique value proposition to loyal customers.” Sales force and senior management compensation is often based on acquisition, not retention or per customer revenue optimization.

Consulting 186

Consulting Consulting Customer advocacy Sales 186