aircall

AUGUST 30, 2021

If you’re a new manager of a remote team or a work-from-home veteran, check out Aircall’s free toolkit on how to build and manage effective remote teams. For any team to survive and thrive, there needs to be a culture of inclusion, collaboration, and respect. Be open and available for your remote direct reports.

Feedback 133

Feedback Management CRM Technology 133

Nicereply

APRIL 12, 2023

A strong customer service team culture is the direct result of trusting, engaged employees. Team culture has become a bit of a buzzphrase over the past few years, but for good reason. Keep People Engaged A strong customer service team culture is the direct result of trusting, engaged employees. Does Your Team See The Vision?

Customer Service 98

Customer Service Feedback Healthcare Education 98

Global Response

AUGUST 7, 2023

Culture is one of the most nebulous aspects of any company or team—but creating a positive one can make or break your employee experience, your customer service, and your bottom line. If creating a successful call center is proving challenging, our team has 40+ years of experience managing call centers and creating successful cultures.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

ShepHyken

AUGUST 10, 2020

SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty. My Comment: This article falls into building a CX culture. Actually, Culture is one of the three “C’s” mentioned in the article.

Customer Service 232

Customer Service Customer retention Customer centricity Education 232

24-7 InTouch

JANUARY 23, 2024

The Importance of Well-Being Programs It’s not enough to have standalone well-being programs – they must be interwoven into the fabric of the brand’s culture. EQ For Success Building a culture where collaboration, cooperation, and care are recognized as essential elements of success is critical for high growth brands.

Metrics 52

Metrics Surveys Technology Personalization 52

aircall

JULY 30, 2021

Schedule team-building activities that in-office and remote workers can join. Additionally, you also level the playing field by letting everyone experience remote work and in-person work while improving the work culture. Managing a hybrid workplace requires an entirely different skillset from remote and in-office work.

Accountability 116

Accountability Personalization Management Technology 116

aircall

JANUARY 11, 2023

The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. . The program honors companies – remote, hybrid, and in-office – with the best total rewards packages across the U.S.

Enterprise 62

Enterprise Marketing Technology 62

SharpenCX

MAY 31, 2023

In this blog post, we’ll explore effective methods for retaining call center agents, ultimately paving the way for improved customer experiences and business success. Foster a culture of respect, support, and open communication. Maintain an empathetic approach and actively listen to agent concerns.

Call Center 76

Call Center Construction Coaching Morale 76

Integrity Solutions

NOVEMBER 22, 2022

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning.

Employee engagement 79

Employee engagement Banking Coaching Personalization 79

ProProfs Blog

MAY 6, 2020

As per the Harvard Business Review, while 22% of Americans work from home, around 50% of them are involved in virtual or remote work. . Further, with the advent of disruptive workplace technologies, employees naturally expect their companies to utilize novel means of remote collaboration and aggregation on multiple channels. .

Management 162

Management Customer Service Best practices Entertainment 162

Aspect

MAY 6, 2020

But when agents move from a centralized location to a distributed environment and the very culture of the organization is in flux, many of the existing workforce management (WFM) assumptions and parameters should be re-examined. This falls on our organizational management teams to assist our front line.

Schedule adherence 122

Schedule adherence Management Best practices Customer retention 122

Nicereply

JUNE 20, 2023

What are your thoughts on remote work? Kristina: Top candidates are definitely asking for a remote role as either a strong preference or as a requirement. The recruiting company has to consider the viability and openness to remote to recruit top talent. Companies that permit remote work will have an advantage.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

BlueOcean

APRIL 24, 2024

And how have their efforts shifted as remote work has become more common? You’ll notice that we haven’t included any suggested questions around data security and privacy standards. In most, if not all, cases, the contact center RFP should include a robust standalone data security and privacy assessment—a blog topic unto itself.

Contact Center 71

Contact Center outsourcing Government Customer Care 71

aircall

JULY 28, 2021

CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. More importantly, how can they continue empowering their employees despite them working in remote locations? What Is a Hybrid Workforce? By the Numbers.

Real estate 104

Real estate call center software Call Center Wait times 104

Certified Languages International

DECEMBER 22, 2023

Remote interpreting services are a great way to streamline conversations between teams and customers, but it’s important to partner with a professional interpreting provider to ensure accuracy and compliance. What Is Remote Interpreting? Remote interpreting refers to interpretation services delivered over the phone or video.

Best practices 40

Best practices Healthcare Banking Technology 40

JivoChat

APRIL 23, 2023

In this blog post, then, we’ll explore the various ways in which TikTok can be used to expand your business, focusing on the unique aspects that make this platform especially effective for reaching international audiences. After all, short video clips cross cultural divides very effectively. like Remote has in Spain).

Advertising 75

Advertising Marketing Analytics Metrics 75

Beyond Philosophy

MARCH 23, 2023

One example that has played out regarding changed Reference Points is remote working. The answers to these questions will drive your culture, which is critical to the Employee Experience. Understanding your culture is essential if you want to hire the right people who will be happy in this culture.

Management 195

Management Personalization Customer Experience Consulting 195

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. As we navigate the evolving world of work throughout 2020 and beyond , the time and effort we have put into building our culture will also carry us forward.

Best practices 105

Best practices Employee engagement Consulting Consulting 105

JustCall

AUGUST 10, 2022

Remote team management is a major concern for many companies in today’s business environment. With more and more companies shifting to remote working practices, many established companies are reaping the benefits of their employees working from home. Steps that come in handy in managing remote employees.

Best practices 52

Best practices Management Morale Personalization 52

JustCall

MARCH 7, 2023

The hybrid work model in contact centers is a mix of on-premises and remote work. The on-premise workers are located at the same facility as the contact center, while the remote workers are located outside the facility, usually at or other locations scattered throughout the globe. There are several advantages to the hybrid work model.

Contact Center 52

Contact Center voip Business Process Outsourcing Telecommunications 52

aircall

AUGUST 4, 2021

And when teams are working remotely, managers must decide how those employees can interact effectively with their in-house colleagues without undermining productivity.”. Research from PwC shows that 68% of executives believe employees should be working in the office at least three days a week to maintain the company culture.

Employee engagement 108

Employee engagement Consulting Consulting call center software 108

Customer Service Life

APRIL 14, 2021

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. During the conversation, we talked about some recent blog posts I had written. Given that so many contact center employees are working remotely now, I predict that employee experience will be a huge priority.

Contact Center 83

Contact Center B2B Customer Service Customer Experience 83

Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! While COVID-19 has hampered the speed of the region to offer seamless remote-work models, the technical fundamentals of their personalized service remains. Linguistic and cultural barriers can disrupt business continuity and impact customer satisfaction if they’re glaring.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

Eptica

MARCH 20, 2020

To find out, read the latest post on our parent company Enghouse Interactive's blog where you can learn how video communications can bring together remote staff, maintain a connected corporate culture and best support them now - and in the future. Read the full post here.

Best practices 72

Best practices Self service Marketing Technology 72

JustCall

MARCH 28, 2023

When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. In remote settings, miscommunications are frequent. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

ConvergeOne

JUNE 28, 2022

There are books and blogs (among other things) sharing tips and techniques for addressing it… while also questioning whether or not it is real. Did their job fit in with their new life at home and remote work? We can embrace “remote” work and care for our employees and customers more effectively.

Self service 82

Self service Quality management Technology Contact Center 82

Enghouse Interactive

JUNE 4, 2021

How can companies build the right environment and culture to persuade them to stay? It will also give companies the ability to strengthen team and company culture when there are more staff in the office, ensure the effectiveness of face-to-face training, and make it easier to spot and respond to the symptoms of wellbeing issues.

Analytics 63

Analytics Self service Technology Metrics 63

TeleDirect

AUGUST 10, 2022

This cultural shift came about for several reasons, from the emergence of remote work to the rise of lockdown-inspired small businesses. Many people are in new careers that support remote work, rather than jobs which require in-person presence. Some roles simply can’t be done remotely. Support Flexible/Remote Work.

Call Center 62

Call Center outsourcing Business Process Outsourcing Transportation 62

24-7 InTouch

FEBRUARY 28, 2023

How can high-growth companies integrate this value into their company culture successfully? shares his perspective on how companies can foster a culture of well-being while maintaining growth. Be Flexible If there’s one thing remote working has shown us, it’s that companies need to be flexible to truly foster well-being.

Technology 52

Technology Personalization 52

Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. However, hybrid work comes with an added layer of complexity as the workforce is both remote and on-site. However, hybrid work comes with an added layer of complexity as the workforce is both remote and on-site.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

aircall

AUGUST 6, 2021

Learn about the benefits of this type of workplace and how to leverage collaboration while working with both in-person and remote employees. A hybrid workplace is when a company has a combination of in-person and remote employees. . Learn more about how to successfully onboard remote employees. . Collaboration.

Customer centricity 77

Customer centricity Education Personalization Management 77

aircall

JULY 23, 2021

Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. A hybrid workplace is a combination of in-person working and remote working. What Is a Hybrid Workplace? Lower costs .

Real estate 62

Real estate Construction Personalization Employee engagement 62

aircall

JUNE 23, 2022

Annual Awards Program Recognizes Innovation in the Global Remote Technology Industry. In 2021, RemoteTech Breakthrough chose Aircall as “Overall Remote Communication Solution of the Year.” The post Aircall Wins RemoteTech Breakthrough Award For “Business Phone System Innovation of the Year” appeared first on Aircall Blog.

APIs 62

APIs Metrics Technology Sales 62

Nicereply

NOVEMBER 26, 2020

Cultural fit is equally important for you and for your candidates. Running a remote business proved to be an efficient way to go through all the difficulties and hard times and not losing clients, employees, and money. The whole COVID-19 situation is a strong argument for remote working. Set your expectations early.

Customer Support 59

Customer Support Customer Service Marketing 59

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. You can get there by following The Service Culture Handbook , and I think you should, but here are three things you can do right now.

Contact Center 102

Contact Center Agent burnout Surveys Accountability 102

Jive

MARCH 27, 2019

While we all know that freelancers are on the rise , you might be surprised to find that the preference to hire remote employees is also on the rise. In fact, based on Upwork’s Future Workforce Report , hiring managers expect 38% of their full-time staff to be working remotely in the next decade. . It’s true.

Management 77

Management 77

NICE inContact

JULY 17, 2019

It can be daunting to create and scale a team of remote contact center agents. Jill Blankenship, founder and CEO of outsourced customer support service Frontline Group, has experienced the challenges — but also leveraged new technology to capture data, measure and improve KPIs and manage a team of remote agents while on-the-go.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54