CX Accelerator

NOVEMBER 11, 2022

While not required, the person in this role is often an extroverted visionary. Empathy and sensitivity are the traits you would look for in a person managing an EX program. The first person we would hire would be the Head of CX. So the second person we would hire would be a Customer Insights Manager.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

Beyond Philosophy

FEBRUARY 22, 2024

Rule #1: Start by establishing a personal code of ethics. For example, we all know that we shouldn’t kill another person. However, if that person is threatening another with harm or possibly even death, is it still wrong to kill another person if you can save a third party? Speak to Colin and find out more.

Morale 195

Morale Personalization Education Sales 195

ShepHyken

FEBRUARY 18, 2024

My favorite touches on personalization. My Comment: This is an article I recently wrote for Enghouse Interactive’s blog. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Seriously, there are good tips. It’s nice to see this idea again.

Customer Service 152

Customer Service Gamification Customer retention Customer Experience 152

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. Sometimes, you think no one would do anything for another person if they didn’t have something to gain from it.

Customer centricity 243

Customer centricity Morale Finance Education 243

Beyond Philosophy

JULY 13, 2023

Imagine that the person feeding all the information into the AI is a Flat Earther. Colin has conducted numerous educational workshops to inspire and motivate your team. I mention the Flat Earth theory because, in another podcast, we talk about how our biases influence AI. He prides himself on making this fun, humorous, and practical.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Fonolo

AUGUST 29, 2023

In this blog, we’ll take a close look at what’s involved in active listening. Create engaging workshops that combine theoretical knowledge with practical exercises. There are plenty of resources online and organized workshops and courses you can take advantage of, too. Bonus: It makes your agents’ jobs more interesting , too.

Contact Center 67

Contact Center Call Center Abandon Call Construction 67

Call Center Weekly

JANUARY 10, 2018

They want to see if they will really understand HOW the product will solve their specific, personalized challenges. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. Follow the leader: LinkedIn | Twitter | Blog.

Journey mapping 136

Journey mapping SaaS Consulting Consulting 136

SharpenCX

MAY 31, 2023

In this blog post, we’ll explore effective methods for retaining call center agents, ultimately paving the way for improved customer experiences and business success. Encourage team-building activities, recognize achievements, and provide opportunities for personal growth.

Call Center 76

Call Center Construction Coaching Morale 76

Beyond Philosophy

JUNE 20, 2016

These agendas were mainly not for the good of the company or the customer, but for the good of themselves personally. One client in the UK who wanted to conduct a one day workshop with their senior team. I spent my days trying to improve the customer experience and being thwarted at every point by people who have their own agendas.

Consulting 283

Consulting Consulting Customer Experience Marketing 283

JivoChat

FEBRUARY 7, 2023

When you work as a copywriter, content marketer, or advertiser person, it’s fundamental to be able to write high-quality texts. Besides, it will guide you through finding your personal writing style. You will be able to exercise your creativity and get to know useful techniques to avoid problems such as writer’s block.

Construction 75

Construction Advertising Engineering Personalization 75

ClearAction

NOVEMBER 11, 2022

Personality: optimistic, spiritual grounding, generous, less materialistic. Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. Watch this blog for the follow-on article that explains gains from employee experience strategy next week.

Customer Experience 71

Customer Experience Feedback Customer retention Marketing 71

Beyond Philosophy

JUNE 1, 2023

Let me explain using a personal (if embarrassing) example. When you do, you have the opportunity to provide a personalized experience. Colin has conducted numerous educational workshops to inspire and motivate your team. When I record my podcast, I use a microphone that has an app. So, What Should You Do About All This?

Accountability 195

Accountability Call Center Education Consulting 195

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. I learned that it was my job to adapt to their personality and attitude not their responsibility to adapt to mine. To engage Kate Nasser’s keynotes, workshops, and coaching, visit her blog.

Coaching 152

Coaching Government Scripts Employee engagement 152

Nicereply

OCTOBER 4, 2021

Workshop or course by employee’s preference. Wellness, massage voucher, or personalized gift. We can rarely find a person who wouldn’t be pleased by a voucher. Use your fantasy and make a decision based on your employee’s personality. There are many ways how you can appreciate your customer support workers.

Customer Support 98

Customer Support Personalization Customer Service Management 98

Beyond Philosophy

JANUARY 2, 2019

Hire consultants to run a workshop. Send around blogs and share podcasts on Customer Experience. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today. Always be educating. Send people to training courses.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

JustCall

MARCH 28, 2023

In this blog post, we’ll explore the benefits of collaboration, address common challenges, and provide actionable steps to foster a collaborative sales environment. Regular team meetings and workshops provide opportunities to discuss industry trends, new strategies, and techniques to enhance sales performance.

Sales 52

Sales CRM Best practices Morale 52

Beyond Philosophy

MAY 4, 2023

However, there are numerous ways to get there today, including social media, blogging, podcasts, etc. You need to pursue personal development and growth. Colin has conducted numerous educational workshops to inspire and motivate your team. Part of this rule is the idea of continuous improvement. I would love to advise you.

Consulting 195

Consulting Consulting Education Customer Experience 195

Beyond Philosophy

AUGUST 13, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D., Are they learning?

Customer centricity 279

Customer centricity Airlines Enterprise Education 279

360Connext

FEBRUARY 9, 2018

Apparently the last person did not read the sign. Through a holistic train-the-trainer approach, our CXI® Customer Journey Mapping workshops are designed to help leaders make journey mapping simple so they can pass the necessary skills and mindset on down to everyone in their teams. Learn more about Customer Journey Mapping Workshops.

Journey mapping 105

Journey mapping Consulting Consulting Marketing 105

Beyond Philosophy

JUNE 8, 2016

The prominent economist, the John Kenneth Galbraith said: “A person buying ordinary products in a supermarket is in touch with his deepest emotions.”. In our Customer Experience Consultancy, we find that establishing the CES requires collaboration and workshopping by a cross-functional team throughout your organization.

Consulting 283

Consulting Consulting Customer Experience Personalization 283

JivoChat

DECEMBER 14, 2022

Send Personalized Connection Requests. Look for their LinkedIn profiles, and, instead of just sending a connection request, write a personalized message for them. Enjoy In-Person Network Opportunities. Enjoy In-Person Network Opportunities. For example by adding a link to your LinkedIn profile on all of your blog pages.

Education 75

Education Personalization Accountability 75

Beyond Philosophy

AUGUST 10, 2023

When I got the bill, I felt it was expensive, around $100 per person. Colin has conducted numerous educational workshops to inspire and motivate your team. For example, I took my grandkids to Disneyland, Paris, for the first time recently. They had a Princess Lunch, and all six of us went. So, that is a relative expectation comparison.

Surveys 195

Surveys Education Sales Personalization 195

Comm100

JUNE 6, 2023

Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. While in-person support is crucial, many schools are struggling with long wait times for counsellor meetings.

Education 52

Education Wait times Personalization Surveys 52

ConvergeOne

FEBRUARY 23, 2021

In part one and part two of this blog series, we shared fourteen cybersecurity tips to prepare your organization for 2021. This blog post includes seven final tips to keep your organization safe in 2021. Ensure the person on the other end of the line is who they say they are, perhaps by having them confirm a specific item or action.

Wireless 65

Wireless Banking Accountability Personalization 65

Totango

DECEMBER 26, 2021

You can help your employees achieve a positive work-life balance by encouraging them to prioritize their personal lives over their work lives. The post 5 Ways Customer Success Leaders are Fighting Burnout appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Get started for free today at Totango.com/sign-up.

Enterprise 105

Enterprise Personalization Best practices Management 105

Comm100

JUNE 27, 2023

In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students. While in-person support is crucial for many, not every student requires long-term individual therapy. For others who need more support, a meeting can then be booked in.

Education 52

Education Wait times Chatbots Personalization 52

Beyond Philosophy

DECEMBER 14, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D., Are they learning?

Customer centricity 199

Customer centricity Airlines Enterprise Consulting 199

Totango

DECEMBER 23, 2021

In the past, burnout and other work-related mental health issues were dismissed by organizations as personal problems that could be easily solved by working a few fewer hours each week or switching to a new role. While these factors could certainly be attributed to a personal issue, they are often associated with burnout.

Morale 101

Morale Employee engagement Personalization Enterprise 101

Beyond Philosophy

JULY 6, 2023

Having those moments personally will make it much easier to come up with small things you can fix for them. Colin has conducted numerous educational workshops to inspire and motivate your team. Put yourself in the customers’ shoes. So, there you have it. There are no tricks at The Magic Castle. Speak to Colin and find out more.

Government 195

Government Surveys Education Customer retention 195

ConvergeOne

FEBRUARY 22, 2022

In my last blog post , I advocated for beginning your customer experience modernization journey by consulting with IT. Good self-service provides the answers to all the questions the person is looking for. Good self-service provides the answers to all the questions the person is looking for.

Self service 97

Self service Customer Experience Interactive Voice Response Engineering 97

Beyond Philosophy

JANUARY 26, 2023

They are concerned with those things, of course, but they are also looking to feel cared for as a person. Colin has conducted numerous educational workshops to inspire and motivate your team. Now, you would think these customers would be price-driven or overly concerned with things like horsepower or torque. Who would have thought?

Customer centricity 195

Customer centricity Construction Education Customer Experience 195

Certified Languages International

NOVEMBER 26, 2019

I attended an interpreter conference a few years ago that brought together language professionals from around the Pacific Northwest and provided many opportunities for networking and educational workshops. This was a workshop taught by Dr. Óscar Fernández, a local language access professional and professor at Portland State University.

Education 96

Education Technology Personalization 96

Callminer

APRIL 21, 2020

Customer service is about finding a balance between efficiency and personalization…”. One of the best call center leadership activities that helps address efficient and personalized support is to run a report on the most frequently asked questions to make sure your team is up to speed. And this goes both ways. Joe Bailey. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

Certified Languages International

AUGUST 30, 2020

As such, it provides a wealth of resources promoting ongoing education and professional development workshops — all with the focus to better service the LEP community. It’s not a personal attack toward you, the interpreter. It was around this time in March when talk about coronavirus became louder and more persistent.

Education 98

Education Healthcare Management Personalization 98

ChurnZero

SEPTEMBER 29, 2023

Unlike monetary or tangible gifts, intrinsic rewards appeal to a customer’s inner motivations and values, such as a sense of achievement, personal growth, or the joy of being part of a community. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

JustCall

MARCH 9, 2023

It can take many forms, including phone, email, live chat, and in-person support. For customer service to be competent, it should be personalized, proactive, and convenient.

Customer Service 40

Customer Service Construction Feedback Personalization 40

Up Your Service

MAY 25, 2017

This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change initiatives. Your Service workshops encourage practical analysis and creative thinking that lead to new ideas and actions. Step Three: Grow your people to grow your culture.

Education 75

Education Engineering Sales Personalization 75