ShepHyken

MARCH 5, 2024

Experience their reputation for fun, which goes beyond the employees’ personalities and includes a uniform, which is a somewhat “loud” Hawaiian shirt. The distinction between merely conducting business with a company and truly experiencing it lies in the unique personality and engagement the company and its employees bring to every interaction.

Entertainment 201

Entertainment Personalization Customer Service Customer Experience 201

ShepHyken

OCTOBER 24, 2023

First, you have to be the kind of person who innately knows you should do something right, even if it isn’t expected. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. He said, “I just do what it takes.” That’s a great attitude to have.

Customer Service 347

Customer Service Personalization Customer Experience 347

Myra Golden Media

FEBRUARY 24, 2022

I facilitated five live digital De-escalation workshops last week. If you suspect you’re dealing with a person with mental illness, my two-minute video may help. A student in one of my sessions spoke up during Q & A: “I have a question for Ms. Myra Golden. So often that I recorded an answer in a short video.

Personalization 334

Personalization Management Customer Service Customer Experience 334

ShepHyken

AUGUST 16, 2023

I wasn’t sure what, but the amount of time he spent talking to the person on the other end of the intercom took much longer than it should have. I waited for the person to welcome me and ask what I wanted. After several minutes, I realized something else was going on. Eventually, he pulled around to get his food. It was now my turn.

Customer Service 296

Customer Service Personalization Customer Experience Management 296

ShepHyken

MAY 24, 2023

That patient may be the nicest person in the world, but because of the pain, may become a difficult customer. If you can turn the mood of a person having a bad day into something better, you can declare victory. To Choniuk’s point, “Patients are not purposely GIVING us a hard time. You may never be able to make them happy.

Customer Service 325

Customer Service Personalization Customer Experience 325

Beyond Philosophy

APRIL 25, 2024

If you like the idea of the founder coming from humble beginnings or the tale of a successful person being self-made, it might be because you can relate to them. This exercise allowed my potential clients to understand the concept personally. That’s a part of the storytelling that creates emotional connections with a brand.

Customer emotions 195

Customer emotions Engineering Education Personalization 195

ShepHyken

APRIL 22, 2024

How Target, Coca-Cola and Tide Use ‘Irrational Love’ to Win Customer Loyalty by Cindy Scott (AdAge) While “love” may sound fuzzy in the advertising world, it can be scientifically measured by four key components: strong familiarity, high regard, being personally meaningful and competitively unique. Connect with Shep on LinkedIn.

Customer Service 196

Customer Service B2B B2C Advertising 196

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

Myra Golden Media

DECEMBER 19, 2017

My teenage friend Beverly saw the customer as getting away with something, and she took that personally. Her personalization caused her to be completely unwilling to work with the customer. Taking things personally often is a demonstration of your loyalty to the company and your insistence on things being fair and right.

Personalization 136

Personalization Customer Service Coaching Customer Experience 136

ShepHyken

JULY 4, 2023

But rather than just reciting the information in front of them, they put their personality into the responses. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. They answer additional and clarifying questions.

Customer Service 319

Customer Service Customer Support Technology Personalization 319

ShepHyken

DECEMBER 3, 2023

Personalization and Real-Time Interaction Management: Best of the Martechbot by MarTechBot (MarTech) Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. The author prompted the chatbot with a question about personalization versus real-time interaction management. The bot delivered an answer.

Customer Service 146

Customer Service Personalization Surveys Chatbots 146

Beyond Philosophy

JANUARY 8, 2021

Usually, when people talk about that, it’s in the third person, meaning that someone will impose the new normal upon us. I would encourage us to put that in the first person. As I mentioned before, your customers have changed through their personal experiences. We hear the phrase ‘the new normal’ a lot.

Customer Experience 450

Customer Experience Consulting Consulting Personalization 450

Up Your Service

FEBRUARY 5, 2020

And you know, it was such an honor, but what made it even more special is that the person who was there to give me the recognition, the honor, hand me the award was the legendary Marshall Goldsmith, who has become my good friend. Join the Service Leadership Workshop. Service Leadership Workshop. April 9 in Colombo.

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

ShepHyken

JULY 15, 2022

Step 3: Due to your generosity, personalized advisory, and ability to identify and solve their problems for free up-front, they decide to sign up with you five days later. You give them your personal cell so they can text you anytime with any issues, big or small. . No problem.

Coaching 325

Coaching Customer centricity Accountability Feedback 325

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. First, the subtitle of the article mentions personalization. Connect with Shep on LinkedIn.

Customer Service 179

Customer Service B2C B2B Customer Experience 179

ShepHyken

MARCH 25, 2024

How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. Many personalize the offerings and incentives to the individual customer.

Customer Service 190

Customer Service Call Center Chatbots Call center experience 190

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. My Comment: It has never been easier to personalize an experience for your customers.

Customer Service 163

Customer Service Self service Personalization Marketing 163

Customer Service Life

DECEMBER 18, 2018

My coaching program puts a spin on an individual’s wellness through the lens of customer service with the intention of personal growth. Creating a Workplace Culture of Self-Care Starts With You Workshop . In this interactive workshop, individuals will: Complete a self-discovery exercise. 1:1 Coaching .

Contact Center 103

Contact Center Personalization Coaching Customer Service 103

Beyond Philosophy

DECEMBER 29, 2023

Sometimes what we learned was personal, but it has implications for the business world. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience. Moreover, it’s essential to take note if no changes have occurred. How can we help?

Consulting 222

Consulting Consulting Customer centricity Education 222

ShepHyken

NOVEMBER 28, 2023

The truth is that as easy as it looks, it’s not easy. The lesson we take from this is that what’s easy for one person is not always easy for another. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. They play … effortlessly.

Technical Support 212

Technical Support Education Advertising Customer Service 212

Myra Golden Media

SEPTEMBER 17, 2020

For more than 20 years, through my workshops, I’ve worked with customer service professionals like you who struggle with saying things to customers that they don’t want to hear. In my LinkedIn Learning course, How to Deliver Bad News, I share four keys for delivering bad news, whether over the phone, chat or in person.

Call Center 348

Call Center Personalization Customer Service Customer Experience 348

ShepHyken

APRIL 25, 2023

Anyone can be “that person” everyone admires and wants to emulate. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. We discussed the ownership concept and how everyone can act like an owner or leader. Connect with Shep on LinkedIn.

Sales 254

Sales Customer Service Marketing Personalization 254

ShepHyken

SEPTEMBER 13, 2023

The lucky recipient’s Coke machine has a video camera which allows the gift-giver to watch the expression of the person when they find out their drink is free. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. How much fun is that!

Customer Experience 173

Customer Experience Customer Service Gamification Technology 173

ShepHyken

NOVEMBER 28, 2023

The truth is that as easy as it looks, it’s not easy. The lesson we take from this is that what’s easy for one person is not always easy for another. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. They play … effortlessly.

Technical Support 167

Technical Support Education Advertising Customer Service 167

ShepHyken

JANUARY 22, 2020

I’ve learned a lot over the years by attending his workshops and coaching sessions. Words and phrases I would use to describe this type of person include self-starters, willing to take charge, doers, motivated, up for a challenge, willing to step outside their comfort zone and more. You get the idea. That’s a rhetorical question.)

Coaching 350

Coaching Personalization Customer Service Sales 350

Beyond Philosophy

FEBRUARY 22, 2024

Rule #1: Start by establishing a personal code of ethics. For example, we all know that we shouldn’t kill another person. However, if that person is threatening another with harm or possibly even death, is it still wrong to kill another person if you can save a third party? Speak to Colin and find out more.

Morale 195

Morale Personalization Education Sales 195

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

ShepHyken

JUNE 9, 2021

In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations. You want your customer to feel like they have the support of the person who’s going to help them solve their problem. Some customers are angry because they have a complaint. Some are just having a bad day.

Customer Service 367

Customer Service Management Personalization 367

ShepHyken

JANUARY 21, 2024

In this year’s report, consumers indicated that they value relationship marketing strategies, personalization and loyalty programs, while third-party tracking tools and social media advertisements continued to rank among the most unpopular. In addition, there is information on convenience, personalization, and much more.

Customer Service 146

Customer Service Advertising Chatbots Self service 146

ShepHyken

JUNE 13, 2023

The point is that we validate our decisions based on our experiences in both our personal and professional lives. So, let’s take it to the customer service and CX world. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Management 184

Management Customer Service Personalization Customer Experience 184

ShepHyken

MARCH 18, 2024

Specifically, we can create higher levels of personalization and use data to better understand our customers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. The big prediction (at least for me) is the use of video to create a better experience.

Customer Service 196

Customer Service Government Customer centricity Customer Experience 196

ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 142

Customer Experience Feedback Customer centricity CRM 142

ShepHyken

JULY 19, 2023

I’m pleasantly surprised because the person met my expectation of the callback and did it in the timeframe I hoped they would – maybe even a little sooner. Most customers won’t analyze the experience quite this way, but it is exactly what they want – or hope for. Connect with Shep on LinkedIn.

Management 156

Management Customer Service Customer Experience Personalization 156

ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. The email included a person and phone number, just in case, there was a problem or question. . Kevin now has a go-to person if there are any issues. . Kevin wrote to me, “I’m giddy!”

B2C 179

B2C B2B Personalization Sales 179

Myra Golden Media

JUNE 24, 2019

The idea is to insert a personal tone so you can build rapport and even delight customers. Use “I” and “We” personal pronouns because they instantly make the tone personal. ” I wrote this article because a workshop attendee wanted to know how to make her chat support more personal.

Personalization 233

Personalization Customer Experience Best practices 233

Myra Golden Media

JUNE 13, 2017

Have you ever checked out my onsite training workshops? Workshop attendees have said, “ Myra’s positive attitude really makes me feel that one person can completely change another’s state of being ” and “ Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days!

Education 166

Education Personalization Customer Service Management 166

ShepHyken

OCTOBER 29, 2023

A Great Way to Get Your Employees to Connect With Customers by John Dijulius ( The DiJulius Group) Most people believe the customer is the one who benefits when the employee makes a personal connection. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 159

Customer Service Marketing Customer retention Customer Experience 159