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Contact Center Pipeline Magazine: Inside Our January 2020 Issue

Contact Center Pipeline

JANUARY 6, 2020

I always look forward to the new year and the enormous promise it holds. As 2020 begins, it’s an opportunity to reflect on what we’ve accomplished in the past year, and the place that Contact Center Pipeline holds today as a strong contact center resource, with a large archive of independent contact center articles and […]. Inside The Issue call center contact center customer experience customer service MORE

Contact Center Call Center Customer Service Customer Experience 126

Contact Center Pipeline Magazine: Inside Our April 2019 Issue

Contact Center Pipeline

APRIL 2, 2019

Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all know that spring is finally here. Their singing tells us it’s time for new growth and renewal. In our professional lives, it means time for spring cleaning. Sure, that means physically […]. Inside The Issue call center contact center MORE

Contact Center Call Center 100

Contact Center Pipeline Magazine: Inside Our January 2019 Issue

Contact Center Pipeline

JANUARY 4, 2019

Happy 2019! I hope the New Year brings much happiness and peace to you. Please take advantage of our Subscription Offer (12 months for Free!). What a fabulous January issue! We reveal the survey results from the recent “Contact Center Challenges & Priorities” survey, as well as the key findings from the “North American Study […]. Inside The Issue call center contact center MORE

Contact Center Surveys Call Center 100

Contact Center Pipeline Magazine: Inside Our November 2020 Issue

Contact Center Pipeline

NOVEMBER 3, 2020

Sitting here this morning, I see we have three sets of numbers going up… way up! Unfortunately, our COVID numbers are climbing higher and setting new records. That means we will continue to see major impacts on our contact center operations as we continue to manage the operational challenges associated with COVID. Fortunately, we are […]. MORE

Contact Center Analytics Management Call Center 122

Training Magazine Recognizes Concentrix with Top 125 Award

Concentrix

FEBRUARY 25, 2020

Concentrix Ranks #58 for Training and Development Concentrix’ deep investment in its staff has landed it on Training magazine’s Top 125 for the third consecutive year, ranking 58 for 2020. The post Training Magazine Recognizes Concentrix with Top 125 Award appeared first on Concentrix. Training, the leading publication for Learning and Development professionals, determines rankings by assessing a range of factors like financial investment in staff development, the scope of. MORE

76

Contact Center Pipeline Magazine: Inside Our March 2018 Issue

Contact Center Pipeline

MARCH 6, 2018

Welcome to our March issue! It is gratitude month for me at Contact Center Pipeline! Gratitude to Steve, Susan, Frank and Mark for all their hard work in getting this ship afloat! Thanks also to Ellen, Sarah and Valerie who help rise our tides! As with all of us, I reflect back over these NINE […]. Inside The Issue call center contact center MORE

Contact Center Call Center 109

Contact Center Pipeline Magazine: Inside Our January 2021 Issue

Contact Center Pipeline

JANUARY 5, 2021

Welcome to 2021 and the January issue of Contact Center Pipeline. I hope the new year brings much health and happiness. This is an exciting month. MORE

Contact Center Employee engagement Management Call Center 141

Contact Center Pipeline Magazine: Inside Our September 2020 Issue

Contact Center Pipeline

SEPTEMBER 2, 2020

I think Greek philosopher Plato said it correctly: Necessity is the mother of invention. Just a few months ago, many contact centers had not fully embraced work-from-home, work-from-anywhere policies. MORE

Contact Center Personalization Call Center 193

Contact Center Pipeline Magazine: Inside Our March 2020 Issue

Contact Center Pipeline

MARCH 4, 2020

Welcome to the March 2020 issue of Contact Center Pipeline magazine! It is gratitude month for me at Contact Center Pipeline! Our first issue was published in March 2009. And as they say, the rest is history. Reflecting back to our humble beginnings, I am grateful for our core team—Steve, Susan, Frank and Mark—for all […]. Inside The Issue call center contact center MORE

Contact Center Call Center 154

Top 7 Most Visited Call Center blogs and Magazines in 2020

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Here are 7 Leading call center blogs and magazines that are already most visited in 2020. Certainly, they are also the informational call center industry blogs and magazines that can help you stay updated with the latest trends and technology too. MORE

Contact Center voip Call Center Customer Service 27

Contact Center Pipeline Magazine: Inside Our December 2019 Issue

Contact Center Pipeline

DECEMBER 3, 2019

TIS THE SEASON when it is time to reflect and anticipate. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this. Contact Center Pipeline had a very good 2019. I […]. Inside The Issue call center contact center MORE

Contact Center Call Center 100

Training Magazine Recognizes Concentrix’ Training and Development Excellence with the Top 100 Award

Concentrix

FEBRUARY 8, 2021

Concentrix Ranked #32 for Staff Training and Development Programs Concentrix’ deep investment in its staff and fanatical commitment to helping them grow has landed it on Training magazine’s exclusive 2021 Training Top 100 list for the fourth consecutive year at number #32. MORE

94

Contact Center Pipeline Magazine: Inside Our July 2019 Issue

Contact Center Pipeline

JULY 3, 2019

Welcome to summertime and our July issue! Soon we will celebrate one of America’s most cherished holidays, the Fourth of July, or Independence Day, as it’s more formally known. Many of us will gather with family and friends for a backyard barbecue to celebrate with pork and explosives. Imagine that history lesson 100 years from […]. Inside The Issue call centers contact centers MORE

Contact Center Call Center 126

Contact Center Pipeline Magazine: Inside Our February 2021 Issue

Contact Center Pipeline

FEBRUARY 2, 2021

Our Contact Center Pipeline family was saddened recently by the passing of long-time friend and colleague, Frank Priola. Those of us who have been fortunate enough to know and work with Frank have lost a true friend and an inspiring human being. Frank joined Contact Center Pipeline in 2009 and brought with him a big […]. MORE

Contact Center Call Center Customer Experience 109

Contact Center Pipeline Magazine: Inside Our October 2018 Issue

Contact Center Pipeline

OCTOBER 2, 2018

All the surveys tell us how important quality service is across contact channels. I haven’t seen a survey yet where customers say that service isn’t important. Our customers tell us they give more weight to quality of service than they do for price or product. These surveys certainly give us cause for pause… to review […]. Inside The Issue call center contact center MORE

Contact Center Surveys Call Center 100

Contact Center Pipeline Magazine: Inside Our August 2020 Issue

Contact Center Pipeline

AUGUST 4, 2020

It’s summertime here in Annapolis, Md. It wasn’t that long ago that we talked of vacations, pool time and kids going back to school as our summer days were drawing to a close. MORE

Contact Center Management Call Center 141

Connect - The Spearline magazine

Spearline

DECEMBER 10, 2019

This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. Many readers will be interested in reading about our new office openings, interviews with team members, awards we’ve won, or other company news and insights. More readers will enjoy articles about how we monitor issues that impact the telecoms industry. MORE

63

Contact Center Pipeline Magazine: Inside Our March 2019 Issue

Contact Center Pipeline

MARCH 5, 2019

Welcome to our 10-Year Anniversary issue! The March issue represents 10 years of publishing Contact Center Pipeline! It is with sincere gratitude to our team; Susan, Frank, Mark, Ellen and Sarah for all their hard work in keeping Pipeline fresh and relevant, as well as our writers, sponsors and subscribers! There has been lots of […]. Inside The Issue call center contact center MORE

Contact Center Call Center 109

Contact Center Pipeline Magazine: Inside Our July 2018 Issue

Contact Center Pipeline

JULY 3, 2018

Publishers Note July 2018 We’ve seen the statistics and studies – or seen it first-hand, employee engagement is at an all-time low and continues to be a top management challenge. While we all struggle to find the right strategies for improvement, the effects on productivity, costs and culture continue to mount. Improving engagement was a […]. Inside The Issue MORE

Contact Center Employee engagement Management 110

Contact Center Pipeline Magazine: Inside Our February 2018 Issue

Contact Center Pipeline

FEBRUARY 6, 2018

On Super Bowl Sunday, we watch to see if our favored team will be the winner… or the loser. There are coaches, trainers, sports medicine teams and a host of support staff helping to get the most out of their players to deliver results. This sounds familiar to what we do every day in our […]. Inside The Issue call center contact center MORE

Contact Center Coaching Call Center 116

Contact Center Pipeline Magazine: Inside Our November 2019 Issue

Contact Center Pipeline

NOVEMBER 5, 2019

This is our 5th year conducting our Contact Center Challenges and Priorities survey. We will be reporting the results in our January issue. I’m excited to see our evolution and our plans for 2020. Please take a few minutes and share your insights. Special shout-out to Colleen Bolton and her team at DraftKings Inc. They […]. Inside The Issue call center contact center MORE

Contact Center Surveys Call Center 109

Contact Center Pipeline Magazine: Inside Our February 2020 Issue

Contact Center Pipeline

FEBRUARY 5, 2020

Welcome to the February issue of Contact Center Pipeline. I’ve always thought of February as a fun month with the opportunity to show some love! The best way to show your agents some love… recognize and support them. The best way to show your customers some love… provide an amazing customer experience! Our February issue […]. Inside The Issue call center contact center MORE

Contact Center Customer Experience Call Center 147

Contact Center Pipeline Magazine: Inside Our July 2020 Issue

Contact Center Pipeline

JULY 2, 2020

With Independence Day here in the U.S. just a few days away, it gives me pause to think about where we are as a country and as an industry. Needless to say, we are facing enormous challenges on both fronts. Let’s reflect on what we, individually and collectively, can do to ease so much tension, […]. Inside The Issue call center contact center MORE

Contact Center Call Center 116

Contact Center Pipeline Magazine: Inside Our May 2017 Issue

Contact Center Pipeline

MAY 2, 2017

Know what I love best about the contact center industry? It is as relevant and as important today as ever. We are continuously challenged to find better processes to improve our customer experiences and employee successes. This month we address many of the issues contributing to our experiences and successes. Take a look: FEATURE […]. Inside The Issue call center contact center MORE

Contact Center Customer Experience Call Center 138

Contact Center Pipeline Magazine: Inside Our December 2020 Issue

Contact Center Pipeline

DECEMBER 2, 2020

As the year draws to a close, I extend wishes to you and your loved ones for the best of holidays and a very peaceful New Year. The end of 2020 marks quite a year. Not only has COVID-19 affected us individually and within our families, but our organizations have had quite the challenge of […]. MORE

Contact Center Call Center 141

Contact Center Pipeline Magazine: Inside Our February 2019 Issue

Contact Center Pipeline

FEBRUARY 5, 2019

Please take a few moments and see what our February issue has to offer. We cover many of those topics that challenge us every day, like training, performance management tools, analytics, recruiting and staffing, conversational user interfaces, interview techniques, artificial intelligence and more. Please enjoy. Download the Full IssueContact Center Pipeline February 2019 To download […]. Inside The Issue call center contact center MORE

Contact Center Analytics Management Call Center 109

Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. The post Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine appeared first on Cisco Blogs. MORE

Contact Center Technology Virtual Agent contact center solutions 80

Contact Center Pipeline Magazine: Inside Our June 2020 Issue

Contact Center Pipeline

JUNE 2, 2020

These are not easy times. The struggle is real. We have so many vital decisions to make for our operations that can have profound impacts on our staff and customers. Do we continue with a work-from-home strategy? Can we start to re-open our office doors? If so, how does that look and what are the […]. Inside The Issue call center contact center MORE

Contact Center Call Center 130

Contact Center Pipeline Magazine: Inside Our September 2019 Issue

Contact Center Pipeline

SEPTEMBER 5, 2019

As I write this month’s message, I’m looking out the window at a beautiful, sunny day in Annapolis, MD. The Weather Channel is predicting a different story for our friends to the south over our Labor Day holiday weekend as they are in the bulls-eye of Hurricane Dorian. It makes me think of the important […]. Inside The Issue call center contact center MORE

Contact Center Call Center 122

Contact Center Pipeline Magazine: Inside Our June 2018 Issue

Contact Center Pipeline

JUNE 5, 2018

What a busy time of year! The month of June always brings many activities, like graduations, weddings, dance and band recitals… great celebratory events. And, it is a busy time of year in our centers. Many of us are starting to gaze upon our yearly budget process, gearing up to hire for seasonal workers and […]. Inside The Issue call center contact center MORE

Contact Center Call Center 100

Contact Center Pipeline Magazine: Inside Our November 2017 Issue

Contact Center Pipeline

NOVEMBER 2, 2017

It’s November. We are celebrating Thanksgiving in the U.S., so it’s a great time to talk about gratitude. Our gratitude for our families, our communities and in our contact centers. That’s right… there is much to be thankful for in our centers. The advancement in technology and software makes it easier to communicate in multiple […]. Inside The Issue call center contact center MORE

Contact Center Technology Call Center 125

Contact Center Pipeline Magazine: Inside Our April 2020 Issue

Contact Center Pipeline

APRIL 3, 2020

I hope our April issue finds you safe and well. You may have seen Mr. Rogers’ quote that is so applicable for our times: “When I was a boy and I would see scary things in the news, my mother would say to me, Look for the helpers. You will always find people who are […]. Inside The Issue call center contact center MORE

Contact Center Call Center 168

Contact Center Pipeline Magazine: Inside Our November 2018 Issue

Contact Center Pipeline

NOVEMBER 2, 2018

November! It’s that time of year! Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends and loved ones at Thanksgiving. As always, Pipeline is here to help during this busy time of year. You can search our article archive and blog for seasonal tips. Don’t miss […]. Inside The Issue call center contact center MORE

Contact Center Call Center 109

Connect Magazine Issue 2

Spearline

JULY 17, 2020

Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. We discuss a wide range of topics including adapting to home office spaces, interviews with team members, providing support to our local communities, as well as other company news and insights, this issue has it all. More of you will enjoy articles about how we monitor issues that impact the telecoms industry. MORE

Telecommunications Enterprise 67

Contact Center Pipeline Magazine: Inside Our August 2019 Issue

Contact Center Pipeline

AUGUST 2, 2019

It’s summertime here in Annapolis, Maryland. The pool water is warm and the sun is hot. That means it’s a great time to address your Summer Reading List. I sure hope Contact Center Pipeline is on it!! If not, now is a great time to sign up. We would love to go to the pool […]. Inside The Issue call center contact center MORE

Contact Center Call Center 138

Contact Center Pipeline Magazine: Inside Our October 2020 Issue

Contact Center Pipeline

OCTOBER 2, 2020

I love Customer Service Week. Our frontline staff represent our organizations and they make such a difference in our customer’s experience. MORE

Contact Center Technology Employee engagement Call Center 130

Contact Center Pipeline Magazine: Inside Our May 2020 Issue

Contact Center Pipeline

MAY 4, 2020

What a difference a month makes! Well, that is what I thought I would be saying this month as we release the May issue, but that doesn’t appear to be true. Many of our centers are still in the midst of a full-blown struggle to keep up with a higher volume of customer contacts (with […]. Inside The Issue call center contact center COVID-19 WFM work from home MORE

Contact Center Call Center 126

Contact Center Pipeline Magazine: Inside Our December 2018 Issue

Contact Center Pipeline

DECEMBER 4, 2018

Best wishes to you and your loved ones for the happiest of holidays! It’s an exciting time of year—and an exciting time to be a part of the contact center industry! There is a transformation underway to improve customer and staff experiences, and it feels like these changes are moving at lightning speed. We appreciate […]. Inside The Issue call center contact center MORE

Contact Center Call Center 100

Contact Center Pipeline Magazine: Inside Our September 2017 Issue

Contact Center Pipeline

SEPTEMBER 6, 2017

Hurricane Harvey, the first Category 4 hurricane to hit the United States in more than a decade, has devastated communities across southeast Texas. The water that rained from the skies on Texas has been measured in the trillions of gallons. Trillions. More than Hurricane Katrina and Hurricane Sandy, combined. The personal and financial losses revealed […]. Inside The Issue call center contact center MORE

Contact Center Personalization Call Center 138

Contact Center Pipeline Magazine: Inside Our June 2019 Issue

Contact Center Pipeline

JUNE 4, 2019

We are seeing record numbers of low unemployment rates—the lowest in the past 50 years. Given the fact that contact centers, by their nature, are typically high turnover, making sure that we do the right things for our agents is critical. Our June issue includes several articles that discuss how to help our agents to […]. Inside The Issue call center contact center MORE

Contact Center Call Center 122

Contact Center Pipeline Magazine: Inside Our August 2018 Issue

Contact Center Pipeline

AUGUST 2, 2018

It’s that time of year… the lazy, hazy days of summer. Life moves at a little slower pace. Time slows down… except at Contact Center Pipeline. We are releasing our August issue today… and a brand new Website this month. We are so excited and can’t wait for you to see what we have been […]. Inside The Issue call center contact center MORE

Contact Center Call Center 130
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Contact Center Pipeline Magazine: Inside Our September 2020 Issue

Contact Center Pipeline

SEPTEMBER 2, 2020

I think Greek philosopher Plato said it correctly: Necessity is the mother of invention. Just a few months ago, many contact centers had not fully embraced work-from-home, work-from-anywhere policies.

Contact Center 193
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Contact Center Personalization Call Center 193

Contact Center Pipeline Magazine: Inside Our January 2021 Issue

Contact Center Pipeline

JANUARY 5, 2021

Welcome to 2021 and the January issue of Contact Center Pipeline. I hope the new year brings much health and happiness. This is an exciting month.

Contact Center 141
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Contact Center Employee engagement Management Call Center 141
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Contact Center Pipeline Magazine: Inside Our March 2020 Issue

Contact Center Pipeline

MARCH 4, 2020

Welcome to the March 2020 issue of Contact Center Pipeline magazine! It is gratitude month for me at Contact Center Pipeline! Our first issue was published in March 2009. And as they say, the rest is history. Reflecting back to our humble beginnings, I am grateful for our core team—Steve, Susan, Frank and Mark—for all […]. Inside The Issue call center contact center

Contact Center 154
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Contact Center Call Center 154

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Contact Center Pipeline Magazine: Inside Our December 2020 Issue

Contact Center Pipeline

DECEMBER 2, 2020

As the year draws to a close, I extend wishes to you and your loved ones for the best of holidays and a very peaceful New Year. The end of 2020 marks quite a year. Not only has COVID-19 affected us individually and within our families, but our organizations have had quite the challenge of […].

Contact Center 141
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Contact Center Call Center 141

Contact Center Pipeline Magazine: Inside Our February 2021 Issue

Contact Center Pipeline

FEBRUARY 2, 2021

Our Contact Center Pipeline family was saddened recently by the passing of long-time friend and colleague, Frank Priola. Those of us who have been fortunate enough to know and work with Frank have lost a true friend and an inspiring human being. Frank joined Contact Center Pipeline in 2009 and brought with him a big […].

Contact Center 109
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Contact Center Call Center Customer Experience 109

Contact Center Pipeline Magazine: Inside Our April 2020 Issue

Contact Center Pipeline

APRIL 3, 2020

I hope our April issue finds you safe and well. You may have seen Mr. Rogers’ quote that is so applicable for our times: “When I was a boy and I would see scary things in the news, my mother would say to me, Look for the helpers. You will always find people who are […]. Inside The Issue call center contact center

Contact Center 168
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Contact Center Call Center 168

Contact Center Pipeline Magazine: Inside Our August 2020 Issue

Contact Center Pipeline

AUGUST 4, 2020

It’s summertime here in Annapolis, Md. It wasn’t that long ago that we talked of vacations, pool time and kids going back to school as our summer days were drawing to a close.

Contact Center 141
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Contact Center Management Call Center 141

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Contact Center Pipeline Magazine: Inside Our October 2020 Issue

Contact Center Pipeline

OCTOBER 2, 2020

I love Customer Service Week. Our frontline staff represent our organizations and they make such a difference in our customer’s experience.

Contact Center 130
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Contact Center Technology Employee engagement Call Center 130

Connect Magazine Issue 2

Spearline

JULY 17, 2020

Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. We discuss a wide range of topics including adapting to home office spaces, interviews with team members, providing support to our local communities, as well as other company news and insights, this issue has it all. More of you will enjoy articles about how we monitor issues that impact the telecoms industry.

Telecommunications 67
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Telecommunications Enterprise 67

Contact Center Pipeline Magazine: Inside Our November 2020 Issue

Contact Center Pipeline

NOVEMBER 3, 2020

Sitting here this morning, I see we have three sets of numbers going up… way up! Unfortunately, our COVID numbers are climbing higher and setting new records. That means we will continue to see major impacts on our contact center operations as we continue to manage the operational challenges associated with COVID. Fortunately, we are […].

Contact Center 122
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Contact Center Analytics Management Call Center 122

Training Magazine Recognizes Concentrix’ Training and Development Excellence with the Top 100 Award

Concentrix

FEBRUARY 8, 2021

Concentrix Ranked #32 for Staff Training and Development Programs Concentrix’ deep investment in its staff and fanatical commitment to helping them grow has landed it on Training magazine’s exclusive 2021 Training Top 100 list for the fourth consecutive year at number #32.

94
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94

Contact Center Pipeline Magazine: Inside Our February 2020 Issue

Contact Center Pipeline

FEBRUARY 5, 2020

Welcome to the February issue of Contact Center Pipeline. I’ve always thought of February as a fun month with the opportunity to show some love! The best way to show your agents some love… recognize and support them. The best way to show your customers some love… provide an amazing customer experience! Our February issue […]. Inside The Issue call center contact center

Contact Center 147
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Contact Center Customer Experience Call Center 147

InformaTech

InformaTech

Contact Center Pipeline Magazine: Inside Our August 2020 Issue

Contact Center Pipeline

AUGUST 4, 2020

It’s summertime here in Annapolis, Md. It wasn’t that long ago that we talked of vacations, pool time and kids going back to school as our summer days were drawing to a close.

Contact Center 141
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Contact Center Management Call Center 141

Contact Center Pipeline Magazine: Inside Our June 2020 Issue

Contact Center Pipeline

JUNE 2, 2020

These are not easy times. The struggle is real. We have so many vital decisions to make for our operations that can have profound impacts on our staff and customers. Do we continue with a work-from-home strategy? Can we start to re-open our office doors? If so, how does that look and what are the […]. Inside The Issue call center contact center

Contact Center 130
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Contact Center Call Center 130

Connect - The Spearline magazine

Spearline

DECEMBER 10, 2019

This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. Many readers will be interested in reading about our new office openings, interviews with team members, awards we’ve won, or other company news and insights. More readers will enjoy articles about how we monitor issues that impact the telecoms industry.

63
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63

Contact Center Pipeline Magazine: Inside Our May 2020 Issue

Contact Center Pipeline

MAY 4, 2020

What a difference a month makes! Well, that is what I thought I would be saying this month as we release the May issue, but that doesn’t appear to be true. Many of our centers are still in the midst of a full-blown struggle to keep up with a higher volume of customer contacts (with […]. Inside The Issue call center contact center COVID-19 WFM work from home

Contact Center 126
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Contact Center Call Center 126

Contact Center Pipeline Magazine: Inside Our July 2020 Issue

Contact Center Pipeline

JULY 2, 2020

With Independence Day here in the U.S. just a few days away, it gives me pause to think about where we are as a country and as an industry. Needless to say, we are facing enormous challenges on both fronts. Let’s reflect on what we, individually and collectively, can do to ease so much tension, […]. Inside The Issue call center contact center

Contact Center 116
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Contact Center Call Center 116

Contact Center Pipeline Magazine: Inside Our January 2020 Issue

Contact Center Pipeline

JANUARY 6, 2020

I always look forward to the new year and the enormous promise it holds. As 2020 begins, it’s an opportunity to reflect on what we’ve accomplished in the past year, and the place that Contact Center Pipeline holds today as a strong contact center resource, with a large archive of independent contact center articles and […]. Inside The Issue call center contact center customer experience customer service

Contact Center 126
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Contact Center Call Center Customer Service Customer Experience 126

Contact Center Pipeline Magazine: Inside Our August 2019 Issue

Contact Center Pipeline

AUGUST 2, 2019

It’s summertime here in Annapolis, Maryland. The pool water is warm and the sun is hot. That means it’s a great time to address your Summer Reading List. I sure hope Contact Center Pipeline is on it!! If not, now is a great time to sign up. We would love to go to the pool […]. Inside The Issue call center contact center

Contact Center 138
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Contact Center Call Center 138

Top 7 Most Visited Call Center blogs and Magazines in 2020

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Here are 7 Leading call center blogs and magazines that are already most visited in 2020. Certainly, they are also the informational call center industry blogs and magazines that can help you stay updated with the latest trends and technology too.

Contact Center 27
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Contact Center voip Call Center Customer Service 27

Contact Center Pipeline Magazine: Inside Our September 2019 Issue

Contact Center Pipeline

SEPTEMBER 5, 2019

As I write this month’s message, I’m looking out the window at a beautiful, sunny day in Annapolis, MD. The Weather Channel is predicting a different story for our friends to the south over our Labor Day holiday weekend as they are in the bulls-eye of Hurricane Dorian. It makes me think of the important […]. Inside The Issue call center contact center

Contact Center 122
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Contact Center Call Center 122

Contact Center Pipeline Magazine: Inside Our July 2019 Issue

Contact Center Pipeline

JULY 3, 2019

Welcome to summertime and our July issue! Soon we will celebrate one of America’s most cherished holidays, the Fourth of July, or Independence Day, as it’s more formally known. Many of us will gather with family and friends for a backyard barbecue to celebrate with pork and explosives. Imagine that history lesson 100 years from […]. Inside The Issue call centers contact centers

Contact Center 126
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Contact Center Call Center 126

Contact Center Pipeline Magazine: Inside Our June 2019 Issue

Contact Center Pipeline

JUNE 4, 2019

We are seeing record numbers of low unemployment rates—the lowest in the past 50 years. Given the fact that contact centers, by their nature, are typically high turnover, making sure that we do the right things for our agents is critical. Our June issue includes several articles that discuss how to help our agents to […]. Inside The Issue call center contact center

Contact Center 122
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Contact Center Call Center 122

Contact Center Pipeline Magazine: Inside Our November 2019 Issue

Contact Center Pipeline

NOVEMBER 5, 2019

This is our 5th year conducting our Contact Center Challenges and Priorities survey. We will be reporting the results in our January issue. I’m excited to see our evolution and our plans for 2020. Please take a few minutes and share your insights. Special shout-out to Colleen Bolton and her team at DraftKings Inc. They […]. Inside The Issue call center contact center

Contact Center 109
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Contact Center Surveys Call Center 109

Contact Center Pipeline Magazine: Inside Our December 2019 Issue

Contact Center Pipeline

DECEMBER 3, 2019

TIS THE SEASON when it is time to reflect and anticipate. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this. Contact Center Pipeline had a very good 2019. I […]. Inside The Issue call center contact center

Contact Center 100
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Contact Center Call Center 100

Contact Center Pipeline Magazine: Inside Our August 2018 Issue

Contact Center Pipeline

AUGUST 2, 2018

It’s that time of year… the lazy, hazy days of summer. Life moves at a little slower pace. Time slows down… except at Contact Center Pipeline. We are releasing our August issue today… and a brand new Website this month. We are so excited and can’t wait for you to see what we have been […]. Inside The Issue call center contact center

Contact Center 130
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Contact Center Call Center 130

Training Magazine Recognizes Concentrix with Top 125 Award

Concentrix

FEBRUARY 25, 2020

Concentrix Ranks #58 for Training and Development Concentrix’ deep investment in its staff has landed it on Training magazine’s Top 125 for the third consecutive year, ranking 58 for 2020. The post Training Magazine Recognizes Concentrix with Top 125 Award appeared first on Concentrix. Training, the leading publication for Learning and Development professionals, determines rankings by assessing a range of factors like financial investment in staff development, the scope of.

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76

Contact Center Pipeline Magazine: Inside Our March 2019 Issue

Contact Center Pipeline

MARCH 5, 2019

Welcome to our 10-Year Anniversary issue! The March issue represents 10 years of publishing Contact Center Pipeline! It is with sincere gratitude to our team; Susan, Frank, Mark, Ellen and Sarah for all their hard work in keeping Pipeline fresh and relevant, as well as our writers, sponsors and subscribers! There has been lots of […]. Inside The Issue call center contact center

Contact Center 109
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Contact Center Call Center 109

Contact Center Pipeline Magazine: Inside Our February 2019 Issue

Contact Center Pipeline

FEBRUARY 5, 2019

Please take a few moments and see what our February issue has to offer. We cover many of those topics that challenge us every day, like training, performance management tools, analytics, recruiting and staffing, conversational user interfaces, interview techniques, artificial intelligence and more. Please enjoy. Download the Full IssueContact Center Pipeline February 2019 To download […]. Inside The Issue call center contact center

Contact Center 109
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Contact Center Analytics Management Call Center 109

Contact Center Pipeline Magazine: Inside Our September 2017 Issue

Contact Center Pipeline

SEPTEMBER 6, 2017

Hurricane Harvey, the first Category 4 hurricane to hit the United States in more than a decade, has devastated communities across southeast Texas. The water that rained from the skies on Texas has been measured in the trillions of gallons. Trillions. More than Hurricane Katrina and Hurricane Sandy, combined. The personal and financial losses revealed […]. Inside The Issue call center contact center

Contact Center 138
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Contact Center Personalization Call Center 138

Contact Center Pipeline Magazine: Inside Our November 2018 Issue

Contact Center Pipeline

NOVEMBER 2, 2018

November! It’s that time of year! Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends and loved ones at Thanksgiving. As always, Pipeline is here to help during this busy time of year. You can search our article archive and blog for seasonal tips. Don’t miss […]. Inside The Issue call center contact center

Contact Center 109
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Contact Center Call Center 109

Contact Center Pipeline Magazine: Inside Our April 2019 Issue

Contact Center Pipeline

APRIL 2, 2019

Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all know that spring is finally here. Their singing tells us it’s time for new growth and renewal. In our professional lives, it means time for spring cleaning. Sure, that means physically […]. Inside The Issue call center contact center

Contact Center 100
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Contact Center Call Center 100

Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. The post Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine appeared first on Cisco Blogs.

Contact Center 80
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Contact Center Technology Virtual Agent contact center solutions 80

Contact Center Pipeline Magazine: Inside Our May 2017 Issue

Contact Center Pipeline

MAY 2, 2017

Know what I love best about the contact center industry? It is as relevant and as important today as ever. We are continuously challenged to find better processes to improve our customer experiences and employee successes. This month we address many of the issues contributing to our experiences and successes. Take a look: FEATURE […]. Inside The Issue call center contact center

Contact Center 138
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Contact Center Customer Experience Call Center 138

Contact Center Pipeline Magazine: Inside Our November 2017 Issue

Contact Center Pipeline

NOVEMBER 2, 2017

It’s November. We are celebrating Thanksgiving in the U.S., so it’s a great time to talk about gratitude. Our gratitude for our families, our communities and in our contact centers. That’s right… there is much to be thankful for in our centers. The advancement in technology and software makes it easier to communicate in multiple […]. Inside The Issue call center contact center

Contact Center 125
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Contact Center Technology Call Center 125

Contact Center Pipeline Magazine: Inside Our July 2018 Issue

Contact Center Pipeline

JULY 3, 2018

Publishers Note July 2018 We’ve seen the statistics and studies – or seen it first-hand, employee engagement is at an all-time low and continues to be a top management challenge. While we all struggle to find the right strategies for improvement, the effects on productivity, costs and culture continue to mount. Improving engagement was a […]. Inside The Issue

Contact Center 110
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Contact Center Employee engagement Management 110

Contact Center Pipeline Magazine: Inside Our January 2019 Issue

Contact Center Pipeline

JANUARY 4, 2019

Happy 2019! I hope the New Year brings much happiness and peace to you. Please take advantage of our Subscription Offer (12 months for Free!). What a fabulous January issue! We reveal the survey results from the recent “Contact Center Challenges & Priorities” survey, as well as the key findings from the “North American Study […]. Inside The Issue call center contact center

Contact Center 100
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Contact Center Surveys Call Center 100

Contact Center Pipeline Magazine: Inside Our February 2018 Issue

Contact Center Pipeline

FEBRUARY 6, 2018

On Super Bowl Sunday, we watch to see if our favored team will be the winner… or the loser. There are coaches, trainers, sports medicine teams and a host of support staff helping to get the most out of their players to deliver results. This sounds familiar to what we do every day in our […]. Inside The Issue call center contact center

Contact Center 116
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Contact Center Coaching Call Center 116

Contact Center Pipeline Magazine: Inside Our December 2018 Issue

Contact Center Pipeline

DECEMBER 4, 2018

Best wishes to you and your loved ones for the happiest of holidays! It’s an exciting time of year—and an exciting time to be a part of the contact center industry! There is a transformation underway to improve customer and staff experiences, and it feels like these changes are moving at lightning speed. We appreciate […]. Inside The Issue call center contact center

Contact Center 100
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Contact Center Call Center 100

Contact Center Pipeline Magazine: Inside Our October 2018 Issue

Contact Center Pipeline

OCTOBER 2, 2018

All the surveys tell us how important quality service is across contact channels. I haven’t seen a survey yet where customers say that service isn’t important. Our customers tell us they give more weight to quality of service than they do for price or product. These surveys certainly give us cause for pause… to review […]. Inside The Issue call center contact center

Contact Center 100
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Contact Center Surveys Call Center 100

Contact Center Pipeline Magazine: Inside Our March 2018 Issue

Contact Center Pipeline

MARCH 6, 2018

Welcome to our March issue! It is gratitude month for me at Contact Center Pipeline! Gratitude to Steve, Susan, Frank and Mark for all their hard work in getting this ship afloat! Thanks also to Ellen, Sarah and Valerie who help rise our tides! As with all of us, I reflect back over these NINE […]. Inside The Issue call center contact center

Contact Center 109
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Contact Center Call Center 109

Contact Center Pipeline Magazine: Inside Our June 2018 Issue

Contact Center Pipeline

JUNE 5, 2018

What a busy time of year! The month of June always brings many activities, like graduations, weddings, dance and band recitals… great celebratory events. And, it is a busy time of year in our centers. Many of us are starting to gaze upon our yearly budget process, gearing up to hire for seasonal workers and […]. Inside The Issue call center contact center

Contact Center 100
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Contact Center Call Center 100
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