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CX Magazine Article

Peter Lavers

Peter Lavers has had an article published in Customer Experience Magazine, entitled “Building B2B Trust for more Customer Centricity” In it Peter discusses three crucial warning signs that a company isn’t customer centric; why Voice of Customer (VoC) and Voice of Employee (VoE) findings need to be joined up; and a new definition and (..)

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Contact Center Pipeline Magazine: Inside Our March 2020 Issue

Contact Center Pipeline

Welcome to the March 2020 issue of Contact Center Pipeline magazine! It is gratitude month for me at Contact Center Pipeline! Our first issue was published in March 2009. And as they say, the rest is history. Reflecting back to our humble beginnings, I am grateful for our core team—Steve, Susan, Frank and Mark—for all […].

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Awards Magazine recognises Peter Lavers as Top Influencer

Peter Lavers

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. ” You can read the full list of Award Magazine’s top 50 influencers by clicking here. I’m honoured!”

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Contact Center Pipeline Magazine: Inside Our June 2021 Issue

Contact Center Pipeline

The post Contact Center Pipeline Magazine: Inside Our June 2021 Issue first appeared on Contact Center Pipeline Blog. I think these strategies will continue to be a part of our culture moving forward. We may not maintain pandemic levels of virtual teams, […].

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Contact Center Pipeline Magazine: The Rising Importance of Contact Centers

WiserOwl Blog

The June 2023 issue of Contact Center Pipeline Magazine features the article “The Rising Importance of Contact Centers” penned by WiserOwl’s Robert Bradshaw. About WiserOwl: WiserOwl exposes […] The post Contact Center Pipeline Magazine: The Rising Importance of Contact Centers appeared first on WiserOwl.

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Contact Center Pipeline Magazine: Inside Our April 2023 Issue

Contact Center Pipeline

Our April issue is available. We cover some of our bigger contact center challenges in our April issue. We discuss motivation, schedule flexibility, hiring, GIG working, remote work, knowledge management, awesome customer experiences and happy employees.

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Connect Magazine Issue 2

Spearline

Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally.