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I always look forward to the new year and the enormous promise it holds. As 2020 begins, it’s an opportunity to reflect on what we’ve accomplished in the past year, and the place that Contact Center Pipeline holds today as a strong contact center resource, with a large archive of independent contact center articles and […]. Inside The Issue call center contact center customer experience customer service MORE
Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all know that spring is finally here. Their singing tells us it’s time for new growth and renewal. In our professional lives, it means time for spring cleaning. Sure, that means physically […]. Inside The Issue call center contact center MORE
Happy 2019! I hope the New Year brings much happiness and peace to you. Please take advantage of our Subscription Offer (12 months for Free!). What a fabulous January issue! We reveal the survey results from the recent “Contact Center Challenges & Priorities” survey, as well as the key findings from the “North American Study […]. Inside The Issue call center contact center MORE
Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all know that spring is finally here. Their singing tells us it’s time for growth and renewal. What’s better than empowering and engaging our agents to achieve growth and renewal? FEATURE ARTICLE […]. Inside The Issue call center contact center MORE
Concentrix Ranks #58 for Training and Development Concentrix’ deep investment in its staff has landed it on Training magazine’s Top 125 for the third consecutive year, ranking 58 for 2020. The post Training Magazine Recognizes Concentrix with Top 125 Award appeared first on Concentrix. Training, the leading publication for Learning and Development professionals, determines rankings by assessing a range of factors like financial investment in staff development, the scope of. MORE
Welcome to our March issue! It is gratitude month for me at Contact Center Pipeline! Gratitude to Steve, Susan, Frank and Mark for all their hard work in getting this ship afloat! Thanks also to Ellen, Sarah and Valerie who help rise our tides! As with all of us, I reflect back over these NINE […]. Inside The Issue call center contact center MORE
I think Greek philosopher Plato said it correctly: Necessity is the mother of invention. Just a few months ago, many contact centers had not fully embraced work-from-home, work-from-anywhere policies. MORE
Welcome to the March 2020 issue of Contact Center Pipeline magazine! It is gratitude month for me at Contact Center Pipeline! Our first issue was published in March 2009. And as they say, the rest is history. Reflecting back to our humble beginnings, I am grateful for our core team—Steve, Susan, Frank and Mark—for all […]. Inside The Issue call center contact center MORE
Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Here are 7 Leading call center blogs and magazines that are already most visited in 2020. Certainly, they are also the informational call center industry blogs and magazines that can help you stay updated with the latest trends and technology too. MORE
TIS THE SEASON when it is time to reflect and anticipate. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this. Contact Center Pipeline had a very good 2019. I […]. Inside The Issue call center contact center MORE
Welcome to summertime and our July issue! Soon we will celebrate one of America’s most cherished holidays, the Fourth of July, or Independence Day, as it’s more formally known. Many of us will gather with family and friends for a backyard barbecue to celebrate with pork and explosives. Imagine that history lesson 100 years from […]. Inside The Issue call centers contact centers MORE
Recognizing leading women in innovation, leadership and corporate strategy in the technology industry Consulting Magazine today announced the winners of its inaugural Women Leaders in Technology Award. The post Concentrix’ Kate Jones Wins Inaugural Consulting Magazine Women Leaders in Technology Award appeared first on Concentrix. MORE
All the surveys tell us how important quality service is across contact channels. I haven’t seen a survey yet where customers say that service isn’t important. Our customers tell us they give more weight to quality of service than they do for price or product. These surveys certainly give us cause for pause… to review […]. Inside The Issue call center contact center MORE
It’s summertime here in Annapolis, Md. It wasn’t that long ago that we talked of vacations, pool time and kids going back to school as our summer days were drawing to a close. MORE
This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. Many readers will be interested in reading about our new office openings, interviews with team members, awards we’ve won, or other company news and insights. More readers will enjoy articles about how we monitor issues that impact the telecoms industry. MORE
Welcome to our 10-Year Anniversary issue! The March issue represents 10 years of publishing Contact Center Pipeline! It is with sincere gratitude to our team; Susan, Frank, Mark, Ellen and Sarah for all their hard work in keeping Pipeline fresh and relevant, as well as our writers, sponsors and subscribers! There has been lots of […]. Inside The Issue call center contact center MORE
Publishers Note July 2018 We’ve seen the statistics and studies – or seen it first-hand, employee engagement is at an all-time low and continues to be a top management challenge. While we all struggle to find the right strategies for improvement, the effects on productivity, costs and culture continue to mount. Improving engagement was a […]. Inside The Issue MORE
On Super Bowl Sunday, we watch to see if our favored team will be the winner… or the loser. There are coaches, trainers, sports medicine teams and a host of support staff helping to get the most out of their players to deliver results. This sounds familiar to what we do every day in our […]. Inside The Issue call center contact center MORE
This is our 5th year conducting our Contact Center Challenges and Priorities survey. We will be reporting the results in our January issue. I’m excited to see our evolution and our plans for 2020. Please take a few minutes and share your insights. Special shout-out to Colleen Bolton and her team at DraftKings Inc. They […]. Inside The Issue call center contact center MORE
Welcome to the February issue of Contact Center Pipeline. I’ve always thought of February as a fun month with the opportunity to show some love! The best way to show your agents some love… recognize and support them. The best way to show your customers some love… provide an amazing customer experience! Our February issue […]. Inside The Issue call center contact center MORE
With Independence Day here in the U.S. just a few days away, it gives me pause to think about where we are as a country and as an industry. Needless to say, we are facing enormous challenges on both fronts. Let’s reflect on what we, individually and collectively, can do to ease so much tension, […]. Inside The Issue call center contact center MORE
Know what I love best about the contact center industry? It is as relevant and as important today as ever. We are continuously challenged to find better processes to improve our customer experiences and employee successes. This month we address many of the issues contributing to our experiences and successes. Take a look: FEATURE […]. Inside The Issue call center contact center MORE
I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. The post Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine appeared first on Cisco Blogs. MORE
Please take a few moments and see what our February issue has to offer. We cover many of those topics that challenge us every day, like training, performance management tools, analytics, recruiting and staffing, conversational user interfaces, interview techniques, artificial intelligence and more. Please enjoy. Download the Full IssueContact Center Pipeline February 2019 To download […]. Inside The Issue call center contact center MORE
These are not easy times. The struggle is real. We have so many vital decisions to make for our operations that can have profound impacts on our staff and customers. Do we continue with a work-from-home strategy? Can we start to re-open our office doors? If so, how does that look and what are the […]. Inside The Issue call center contact center MORE
As I write this month’s message, I’m looking out the window at a beautiful, sunny day in Annapolis, MD. The Weather Channel is predicting a different story for our friends to the south over our Labor Day holiday weekend as they are in the bulls-eye of Hurricane Dorian. It makes me think of the important […]. Inside The Issue call center contact center MORE
What a busy time of year! The month of June always brings many activities, like graduations, weddings, dance and band recitals… great celebratory events. And, it is a busy time of year in our centers. Many of us are starting to gaze upon our yearly budget process, gearing up to hire for seasonal workers and […]. Inside The Issue call center contact center MORE
It’s November. We are celebrating Thanksgiving in the U.S., so it’s a great time to talk about gratitude. Our gratitude for our families, our communities and in our contact centers. That’s right… there is much to be thankful for in our centers. The advancement in technology and software makes it easier to communicate in multiple […]. Inside The Issue call center contact center MORE
I hope our April issue finds you safe and well. You may have seen Mr. Rogers’ quote that is so applicable for our times: “When I was a boy and I would see scary things in the news, my mother would say to me, Look for the helpers. You will always find people who are […]. Inside The Issue call center contact center MORE
I hope your plans are in place and you are starting your celebrations for this week’s recognition of National Customer Service Week. The first week of October is always important for our centers as we show our appreciation and support for the people who have the opportunity to make a difference. What an appropriate theme […]. Inside The Issue call center contact center MORE
Magazine appeared first on PPT Solutions. Appearance on the Inc. MORE
November! It’s that time of year! Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends and loved ones at Thanksgiving. As always, Pipeline is here to help during this busy time of year. You can search our article archive and blog for seasonal tips. Don’t miss […]. Inside The Issue call center contact center MORE
Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. We discuss a wide range of topics including adapting to home office spaces, interviews with team members, providing support to our local communities, as well as other company news and insights, this issue has it all. More of you will enjoy articles about how we monitor issues that impact the telecoms industry. MORE
It’s summertime here in Annapolis, Maryland. The pool water is warm and the sun is hot. That means it’s a great time to address your Summer Reading List. I sure hope Contact Center Pipeline is on it!! If not, now is a great time to sign up. We would love to go to the pool […]. Inside The Issue call center contact center MORE
I love Customer Service Week. Our frontline staff represent our organizations and they make such a difference in our customer’s experience. MORE
What a difference a month makes! Well, that is what I thought I would be saying this month as we release the May issue, but that doesn’t appear to be true. Many of our centers are still in the midst of a full-blown struggle to keep up with a higher volume of customer contacts (with […]. Inside The Issue call center contact center COVID-19 WFM work from home MORE
Best wishes to you and your loved ones for the happiest of holidays! It’s an exciting time of year—and an exciting time to be a part of the contact center industry! There is a transformation underway to improve customer and staff experiences, and it feels like these changes are moving at lightning speed. We appreciate […]. Inside The Issue call center contact center MORE
Hurricane Harvey, the first Category 4 hurricane to hit the United States in more than a decade, has devastated communities across southeast Texas. The water that rained from the skies on Texas has been measured in the trillions of gallons. Trillions. More than Hurricane Katrina and Hurricane Sandy, combined. The personal and financial losses revealed […]. Inside The Issue call center contact center MORE
We are seeing record numbers of low unemployment rates—the lowest in the past 50 years. Given the fact that contact centers, by their nature, are typically high turnover, making sure that we do the right things for our agents is critical. Our June issue includes several articles that discuss how to help our agents to […]. Inside The Issue call center contact center MORE
It’s that time of year… the lazy, hazy days of summer. Life moves at a little slower pace. Time slows down… except at Contact Center Pipeline. We are releasing our August issue today… and a brand new Website this month. We are so excited and can’t wait for you to see what we have been […]. Inside The Issue call center contact center MORE
Do you know what I love best about the contact center industry? It’s as relevant and as important today as ever. We are continuously challenged to find better processes to improve our customer experiences and employee successes. This month we have a jam-packed issue that addresses many of the issues that contribute to those experiences […]. Inside The Issue call center contact center MORE
Magazine Related Topics Contact Center Pipeline
SEPTEMBER 2, 2020
I think Greek philosopher Plato said it correctly: Necessity is the mother of invention. Just a few months ago, many contact centers had not fully embraced work-from-home, work-from-anywhere policies.
Contact Center Pipeline
MARCH 4, 2020
Welcome to the March 2020 issue of Contact Center Pipeline magazine! It is gratitude month for me at Contact Center Pipeline! Our first issue was published in March 2009. And as they say, the rest is history. Reflecting back to our humble beginnings, I am grateful for our core team—Steve, Susan, Frank and Mark—for all […]. Inside The Issue call center contact center
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Contact Center Pipeline
OCTOBER 2, 2020
I love Customer Service Week. Our frontline staff represent our organizations and they make such a difference in our customer’s experience.
Contact Center Pipeline
AUGUST 4, 2020
It’s summertime here in Annapolis, Md. It wasn’t that long ago that we talked of vacations, pool time and kids going back to school as our summer days were drawing to a close.
Spearline
JULY 17, 2020
Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. We discuss a wide range of topics including adapting to home office spaces, interviews with team members, providing support to our local communities, as well as other company news and insights, this issue has it all. More of you will enjoy articles about how we monitor issues that impact the telecoms industry.
Contact Center Pipeline
APRIL 3, 2020
I hope our April issue finds you safe and well. You may have seen Mr. Rogers’ quote that is so applicable for our times: “When I was a boy and I would see scary things in the news, my mother would say to me, Look for the helpers. You will always find people who are […]. Inside The Issue call center contact center
|
Contact Center Pipeline
FEBRUARY 5, 2020
Welcome to the February issue of Contact Center Pipeline. I’ve always thought of February as a fun month with the opportunity to show some love! The best way to show your agents some love… recognize and support them. The best way to show your customers some love… provide an amazing customer experience! Our February issue […]. Inside The Issue call center contact center
Contact Center Pipeline
JULY 2, 2020
With Independence Day here in the U.S. just a few days away, it gives me pause to think about where we are as a country and as an industry. Needless to say, we are facing enormous challenges on both fronts. Let’s reflect on what we, individually and collectively, can do to ease so much tension, […]. Inside The Issue call center contact center
Contact Center Pipeline
MAY 4, 2020
What a difference a month makes! Well, that is what I thought I would be saying this month as we release the May issue, but that doesn’t appear to be true. Many of our centers are still in the midst of a full-blown struggle to keep up with a higher volume of customer contacts (with […]. Inside The Issue call center contact center COVID-19 WFM work from home
Spearline
DECEMBER 10, 2019
This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. Many readers will be interested in reading about our new office openings, interviews with team members, awards we’ve won, or other company news and insights. More readers will enjoy articles about how we monitor issues that impact the telecoms industry.
Contact Center Pipeline
JANUARY 6, 2020
I always look forward to the new year and the enormous promise it holds. As 2020 begins, it’s an opportunity to reflect on what we’ve accomplished in the past year, and the place that Contact Center Pipeline holds today as a strong contact center resource, with a large archive of independent contact center articles and […]. Inside The Issue call center contact center customer experience customer service
|
Contact Center Pipeline
AUGUST 2, 2019
It’s summertime here in Annapolis, Maryland. The pool water is warm and the sun is hot. That means it’s a great time to address your Summer Reading List. I sure hope Contact Center Pipeline is on it!! If not, now is a great time to sign up. We would love to go to the pool […]. Inside The Issue call center contact center
Dialer 360
MARCH 20, 2020
Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Here are 7 Leading call center blogs and magazines that are already most visited in 2020. Certainly, they are also the informational call center industry blogs and magazines that can help you stay updated with the latest trends and technology too.
Contact Center Pipeline
SEPTEMBER 5, 2019
As I write this month’s message, I’m looking out the window at a beautiful, sunny day in Annapolis, MD. The Weather Channel is predicting a different story for our friends to the south over our Labor Day holiday weekend as they are in the bulls-eye of Hurricane Dorian. It makes me think of the important […]. Inside The Issue call center contact center
Contact Center Pipeline
JULY 3, 2019
Welcome to summertime and our July issue! Soon we will celebrate one of America’s most cherished holidays, the Fourth of July, or Independence Day, as it’s more formally known. Many of us will gather with family and friends for a backyard barbecue to celebrate with pork and explosives. Imagine that history lesson 100 years from […]. Inside The Issue call centers contact centers
Contact Center Pipeline
NOVEMBER 5, 2019
This is our 5th year conducting our Contact Center Challenges and Priorities survey. We will be reporting the results in our January issue. I’m excited to see our evolution and our plans for 2020. Please take a few minutes and share your insights. Special shout-out to Colleen Bolton and her team at DraftKings Inc. They […]. Inside The Issue call center contact center
Cisco - Contact Center
AUGUST 3, 2020
I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. The post Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine appeared first on Cisco Blogs.
Contact Center Pipeline
JUNE 4, 2019
We are seeing record numbers of low unemployment rates—the lowest in the past 50 years. Given the fact that contact centers, by their nature, are typically high turnover, making sure that we do the right things for our agents is critical. Our June issue includes several articles that discuss how to help our agents to […]. Inside The Issue call center contact center
Contact Center Pipeline
DECEMBER 3, 2019
TIS THE SEASON when it is time to reflect and anticipate. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this. Contact Center Pipeline had a very good 2019. I […]. Inside The Issue call center contact center
Concentrix
FEBRUARY 25, 2020
Concentrix Ranks #58 for Training and Development Concentrix’ deep investment in its staff has landed it on Training magazine’s Top 125 for the third consecutive year, ranking 58 for 2020. The post Training Magazine Recognizes Concentrix with Top 125 Award appeared first on Concentrix. Training, the leading publication for Learning and Development professionals, determines rankings by assessing a range of factors like financial investment in staff development, the scope of.
Contact Center Pipeline
AUGUST 2, 2018
It’s that time of year… the lazy, hazy days of summer. Life moves at a little slower pace. Time slows down… except at Contact Center Pipeline. We are releasing our August issue today… and a brand new Website this month. We are so excited and can’t wait for you to see what we have been […]. Inside The Issue call center contact center
Contact Center Pipeline
MARCH 5, 2019
Welcome to our 10-Year Anniversary issue! The March issue represents 10 years of publishing Contact Center Pipeline! It is with sincere gratitude to our team; Susan, Frank, Mark, Ellen and Sarah for all their hard work in keeping Pipeline fresh and relevant, as well as our writers, sponsors and subscribers! There has been lots of […]. Inside The Issue call center contact center
Contact Center Pipeline
FEBRUARY 5, 2019
Please take a few moments and see what our February issue has to offer. We cover many of those topics that challenge us every day, like training, performance management tools, analytics, recruiting and staffing, conversational user interfaces, interview techniques, artificial intelligence and more. Please enjoy. Download the Full IssueContact Center Pipeline February 2019 To download […]. Inside The Issue call center contact center
Contact Center Pipeline
SEPTEMBER 6, 2017
Hurricane Harvey, the first Category 4 hurricane to hit the United States in more than a decade, has devastated communities across southeast Texas. The water that rained from the skies on Texas has been measured in the trillions of gallons. Trillions. More than Hurricane Katrina and Hurricane Sandy, combined. The personal and financial losses revealed […]. Inside The Issue call center contact center
Contact Center Pipeline
APRIL 2, 2019
Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all know that spring is finally here. Their singing tells us it’s time for new growth and renewal. In our professional lives, it means time for spring cleaning. Sure, that means physically […]. Inside The Issue call center contact center
Contact Center Pipeline
NOVEMBER 2, 2018
November! It’s that time of year! Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends and loved ones at Thanksgiving. As always, Pipeline is here to help during this busy time of year. You can search our article archive and blog for seasonal tips. Don’t miss […]. Inside The Issue call center contact center
Contact Center Pipeline
MAY 2, 2017
Know what I love best about the contact center industry? It is as relevant and as important today as ever. We are continuously challenged to find better processes to improve our customer experiences and employee successes. This month we address many of the issues contributing to our experiences and successes. Take a look: FEATURE […]. Inside The Issue call center contact center
Contact Center Pipeline
JANUARY 4, 2019
Happy 2019! I hope the New Year brings much happiness and peace to you. Please take advantage of our Subscription Offer (12 months for Free!). What a fabulous January issue! We reveal the survey results from the recent “Contact Center Challenges & Priorities” survey, as well as the key findings from the “North American Study […]. Inside The Issue call center contact center
Contact Center Pipeline
NOVEMBER 2, 2017
It’s November. We are celebrating Thanksgiving in the U.S., so it’s a great time to talk about gratitude. Our gratitude for our families, our communities and in our contact centers. That’s right… there is much to be thankful for in our centers. The advancement in technology and software makes it easier to communicate in multiple […]. Inside The Issue call center contact center
Contact Center Pipeline
JULY 3, 2018
Publishers Note July 2018 We’ve seen the statistics and studies – or seen it first-hand, employee engagement is at an all-time low and continues to be a top management challenge. While we all struggle to find the right strategies for improvement, the effects on productivity, costs and culture continue to mount. Improving engagement was a […]. Inside The Issue
Contact Center Pipeline
DECEMBER 4, 2018
Best wishes to you and your loved ones for the happiest of holidays! It’s an exciting time of year—and an exciting time to be a part of the contact center industry! There is a transformation underway to improve customer and staff experiences, and it feels like these changes are moving at lightning speed. We appreciate […]. Inside The Issue call center contact center
Contact Center Pipeline
FEBRUARY 6, 2018
On Super Bowl Sunday, we watch to see if our favored team will be the winner… or the loser. There are coaches, trainers, sports medicine teams and a host of support staff helping to get the most out of their players to deliver results. This sounds familiar to what we do every day in our […]. Inside The Issue call center contact center
Contact Center Pipeline
OCTOBER 2, 2018
All the surveys tell us how important quality service is across contact channels. I haven’t seen a survey yet where customers say that service isn’t important. Our customers tell us they give more weight to quality of service than they do for price or product. These surveys certainly give us cause for pause… to review […]. Inside The Issue call center contact center
Contact Center Pipeline
MARCH 6, 2018
Welcome to our March issue! It is gratitude month for me at Contact Center Pipeline! Gratitude to Steve, Susan, Frank and Mark for all their hard work in getting this ship afloat! Thanks also to Ellen, Sarah and Valerie who help rise our tides! As with all of us, I reflect back over these NINE […]. Inside The Issue call center contact center
Concentrix
APRIL 10, 2020
Recognizing leading women in innovation, leadership and corporate strategy in the technology industry Consulting Magazine today announced the winners of its inaugural Women Leaders in Technology Award. The post Concentrix’ Kate Jones Wins Inaugural Consulting Magazine Women Leaders in Technology Award appeared first on Concentrix.
Contact Center Pipeline
JUNE 5, 2018
What a busy time of year! The month of June always brings many activities, like graduations, weddings, dance and band recitals… great celebratory events. And, it is a busy time of year in our centers. Many of us are starting to gaze upon our yearly budget process, gearing up to hire for seasonal workers and […]. Inside The Issue call center contact center
Contact Center Pipeline
MAY 2, 2018
Do you know what I love best about the contact center industry? It’s as relevant and as important today as ever. We are continuously challenged to find better processes to improve our customer experiences and employee successes. This month we have a jam-packed issue that addresses many of the issues that contribute to those experiences […]. Inside The Issue call center contact center
Contact Center Pipeline
APRIL 4, 2018
Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all know that spring is finally here. Their singing tells us it’s time for growth and renewal. What’s better than empowering and engaging our agents to achieve growth and renewal? FEATURE ARTICLE […]. Inside The Issue call center contact center
Contact Center Pipeline
OCTOBER 3, 2017
I hope your plans are in place and you are starting your celebrations for this week’s recognition of National Customer Service Week. The first week of October is always important for our centers as we show our appreciation and support for the people who have the opportunity to make a difference. What an appropriate theme […]. Inside The Issue call center contact center
ppt solutions
AUGUST 13, 2020
Magazine appeared first on PPT Solutions. Appearance on the Inc.
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