JustCall

FEBRUARY 17, 2022

Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. Sales dialers make VoIP calls to all the selected customers in one go or one by one as per the designed algorithm. The worse is – getting hung upon!

Sales 104

Sales Abandon rate Real estate voip 104

ChurnZero

FEBRUARY 23, 2023

Long-standing wisdom in business says when the economy looks shaky, or worse turns south, savvy companies redouble their focus on existing customers. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Long-standing wisdom in business says when the economy looks shaky, or worse turns south, savvy companies redouble their focus on existing customers. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

JivoChat

OCTOBER 16, 2022

Check out the article to know more. . Your customers want to feel seen by you, and you can show that they matter to you by personalizing the email subject line for sales. Get to know your target audience, understand their demands and what calls their attention, and use it to write the subject lines. . Keep It Short.

Sales 75

Sales Personalization B2B outsourcing 75

Nicereply

FEBRUARY 2, 2024

Customer success is central to the success of a business. The more customers experience success with your product, the more they’ll use it and recommend it to others. Customer success has become a key priority for businesses lately because of the intense competition in most industries. What is Customer Success?

Education 59

Education Accountability Customer retention Journey mapping 59

CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Personal blog. Sales influencers adore doing this.

Sales 129

Sales SaaS CRM B2B 129

JustCall

APRIL 13, 2020

As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. For sales reps who are used to meet prospects face-to-face, this is a whole new scenario.

Sales 98

Sales CRM Analytics Chatbots 98

REVE Chat Blog

APRIL 29, 2020

Chatbots for lead generation is the latest tool to help marketers to connect and engage with their prospects in an automated way. “28% Every business has different chatbot use cases on how they can engage customers in a better way. Every business has different chatbot use cases on how they can engage customers in a better way.

Chatbots 119

Chatbots Education Real estate Healthcare 119

JivoChat

NOVEMBER 18, 2021

That’s an important step in the buyer’s journey where you can identify potential customers and define what you need to do to help them in deciding to buy your product or service. You need to gain your prospects’ confidence first, show how you would be able to aid on their demand, and turn them into leads. .

Sales 52

Sales Advertising Telemarketing Personalization 52

aircall

OCTOBER 25, 2018

The turning tide can be traced back to the growth of the internet in the 1990s when B2B salespeople suddenly had to adapt to a well-informed audience. Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition.

Sales 75

Sales B2B Outbound sales SaaS 75

JustCall

JUNE 30, 2020

Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. In this blog, we will share how to make a sales report and also look at a sales report template to help you get started. With this blog, we have covered an all-inclusive guide to creating sales reports.

Sales 52

Sales Metrics Analytics Scripts 52

JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service? Why Is Self-Customer Service Important? Self-service is not an option.

Self service 52

Self service Chatbots B2B Customer centricity 52

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Leverage Voice of Customer Feedback. Review and Enhance Features.

B2B 62

B2B Enterprise Best practices Upselling 62

JivoChat

NOVEMBER 22, 2021

SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . That’s exactly where content marketing enters, helping you to communicate with other companies, considering what the B2B (Business to Business) model needs. . The importance of SaaS Content Marketing?

SaaS 52

SaaS Marketing B2B Metrics 52

delighted

MAY 24, 2017

We’ve put together 10 ideas from our customers to leverage the power of promoters. Loyal customers like to be acknowledged. Chefs and managers of the world’s best restaurants make it a point to forge personal relationships with their customers, especially their regulars. Reach out to them. Reach out to them.

B2B 72

B2B Feedback Coaching Enterprise 72

JustCall

JULY 23, 2020

In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . While revenue is of paramount importance, it is not the only sales metric you should be looking at. Additionally, we will help you understand why it is important to track it: 1. Sales Cycle Duration.

Sales 52

Sales Metrics Upselling Benchmark 52

Nicereply

MARCH 10, 2021

Outsourcing customer support is an effective way to manage your customer service system, but it can be a double-edged sword. Customer support is the backbone of a lasting relationship between you and your customers (current and potential). Your brand can flourish or perish by your customer support system.

outsourcing 98

outsourcing Customer Support Automotive B2C 98

JustCall

JUNE 30, 2020

Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. In this blog, we will share how to make a sales report and also look at some sales report templates you can put to use. It is a collection of all the data you need to make important sales decisions.

Sales 52

Sales Metrics Analytics Scripts 52

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. It is about sparking interest, initiating a conversation, and gradually guiding the prospect toward making a purchase.

Call Center 52

Call Center Scripts CRM Contact Center 52

ChurnZero

JULY 9, 2020

You know the one: leads. They obsess over building perfect websites, landing pages, forms, content, and call-to-actions to have a modicum of chance to catch a prospect’s eye and attract their interest. But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

delighted

JANUARY 22, 2020

Loyal customers like to feel acknowledged. Small businesses may have the bandwidth to forge personal, face-to-face relationships with patrons (think about your favorite neighborhood restaurant, chances are you know most of the staff!) A promoter, by definition, is a loyal enthusiast of your brand. Reach out to your promoters.

B2B 40

B2B Feedback Construction Coaching 40

Totango

OCTOBER 13, 2020

Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients. Happy customers can multiply your revenue base since each satisfied client might recommend your services to dozens of their peers.

Customer advocacy 62

Customer advocacy B2B Enterprise Feedback 62

REVE Chat Blog

MAY 5, 2020

In the hyper-competitive markets, understanding the customer preferences to interact with your brand is imperative. It supports you to meet their expectations and deliver a great customer experience. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences.

Journey mapping 99

Journey mapping Advertising Chatbots Feedback 99

ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit.

Customer retention 97

Customer retention Chief Customer Officer SaaS Accountability 97

Influitive

AUGUST 3, 2015

In the B2B software world, it’s a buyer’s market. In fact, the 2015 B2B Buyer’s Survey Report (sponsored by DemandBase and Demand Gen Report), found the top three resources that buyers rely on when researching potential vendors were: In addition, access to all of this information is making the buying cycle longer.

B2B 66

B2B Marketing B2C Education 66

GetFeedback

SEPTEMBER 24, 2018

Customer experience has never been more important. Not too long ago Google brought out the term ZMOT, which refers to the point in the buying process when the consumer learns about a product before the seller even knows about them. Thanks to the internet every customer now has a voice and a wider selection of choices.

Surveys 68

Surveys Advertising Marketing Analytics 68

ProProfs Blog

DECEMBER 23, 2020

Are your customers young and rustic or toolbelt traditionalists? Feeling lost as to why we are referring customers with such nicknames? Well, market research firms such as Claritas use these to divide customers into different segments. And why not, it helps you understand your customers even better. Let’s get started!

Marketing 131

Marketing Accountability Feedback Customer Support 131

JustCall

APRIL 13, 2020

As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. They are more on the go, focused on meeting prospects and negotiating with them.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. They are more on the go, focused on meeting prospects and negotiating with them.

Sales 52

Sales Chatbots Analytics Wireless 52

CSM Practice

JULY 6, 2020

But recently, their customers have struggled with reduced budgets and an unpredictable economy. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. We covered how to make renewals in another blog. 1. Fewer New Prospects.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

But recently, their customers have struggled with reduced budgets and an unpredictable economy. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. We covered how to make renewals in another blog. 1. Fewer New Prospects.

SaaS 71

SaaS Upselling Accountability Sales 71

Nicereply

OCTOBER 1, 2019

Even if your customer is interested, they aren’t usually the drivers of the conversation. If you forget to follow-up with your prospects, you’ll likely lose the sale. If you forget to follow-up with your prospects, you’ll likely lose the sale. I didn’t think many of my potential customers would message me through it.

Sales 40

Sales CRM Enterprise B2B 40

LiveChat

APRIL 20, 2018

As a B2B company, you’ll know that the process of attracting, nurturing and converting leads is the cornerstone of your business. In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. Interact and engage with leads in real time.

B2B 50

B2B Education Sales CRM 50

Influitive

NOVEMBER 11, 2015

In a webinar with Uberflip , Vinay Bhagat , Founder & CEO of TrustRadius , shared how your brand can upgrade its sales and marketing by folding customer reviews into your campaigns and processes. . So it used an advocate marketing program to motivate its satisfied customers to take action. Here’s a tip: don’t.

B2B 92

B2B Marketing Engineering Feedback 92

JivoChat

SEPTEMBER 22, 2021

The ecommerce industry is a growing market and the prospects for the next years are optimistic, it tends to expand even more. But there is also the possibility to sell for other companies in a B2B (business to business) model, where you are going to negotiate with other companies, for example by supplying raw materials. .

B2C 52

B2C Sales Marketing B2B 52

CX Journey

JUNE 20, 2017

It was published on their blog on September 28, 2016. In this first part of a two-part series, I'll outline some important ways to ensure that your company is putting the customer at the center of all it does. For customers, right? To create and to nurture a customer, to be specific. Identify the customer 2.

Journey mapping 65

Journey mapping B2B Accountability Feedback 65

Calltools

SEPTEMBER 4, 2019

Lead nurturing takes potential customers from the beginning stage to the sales stage. Along the way, marketers build relationships by providing information about products and services, helping customers differentiate between product options, and priming customers to spend money.

call center software 40

call center software Call Center Interactive Voice Response Sales 40