CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” The response was so good that it begged to be a blog post. Interview customers. Use your product.

Surveys 182

Surveys Contact Center Consulting Consulting 182

ViiBE Blog

MAY 3, 2023

Existing ways of contacting remote customer support 1.1. Calling a hotline A good-ol-hotline is provided for customers to contact in case of needed assistance. By choosing the number corresponding to the type of query, a customer can get connected to an expert and report the encountered problem. Read now 1.3.

B2B 52

B2B Customer Support Chatbots CRM 52

ProProfs Blog

OCTOBER 25, 2017

The quality of customer support not only plays a big role in the profitability of a company but also determines the number of loyal customers. As recent reports suggest, 55% of customers are willing to pay more for a better experience. Website Based Customer Support. Tool Based Customer Support.

Customer Support 150

Customer Support call center software Analytics Call Center 150

VirtualPBX

AUGUST 3, 2023

In this blog, we will explore the ultimate Text Blast Service and why VirtualPBX stands out as the superior all-in-one solution compared to competitors like SimpleTexting, TextMagic, and WikiPro. Cons: Focused solely on text messaging, lacks phone calling capabilities.

APIs 98

APIs Customer Support Analytics Marketing 98

Hodusoft

APRIL 17, 2024

Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record?

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

ProProfs Blog

MAY 13, 2020

There lies an evident gap between satisfied and delightful customers. That gap is called Personalization. Two sips and a few smiles later, you open your phone to see news alerts and blogs that you would just love to read. What is Personalized Customer Service. But what is personalized customer service?

Personalization 167

Personalization Customer Service Self service Feedback 167

OctopusTech

APRIL 28, 2023

It is essential for any business to improve customer satisfaction and increase customer loyalty. It provides customers instant access to customer service agents who can assist them with any questions or concerns about a product or service. This can help businesses to save money on customer service and support.

Wait times 62

Wait times Telecommunications Personalization Technical Support 62

Blueship Call Center

AUGUST 1, 2023

Good customer service is essential for company owners. Outsourcing your phone answering services is one approach to make sure that your clients and customers are happy with the level of service they are getting. A contact center with virtual network operators to take calls and provide prompt service is an answering service.

Answering services 70

Answering services outsourcing Call Center Wait times 70

AWS Machine Learning

JANUARY 12, 2023

Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Configure your customer support digital experience.

Customer Support 75

Customer Support APIs Scripts Enterprise 75

OctopusTech

DECEMBER 21, 2023

Outsourcing is one tactic that has been more popular recently, especially in the call center services industry. Numerous advantages come with outsourcing call centers, including increased productivity and significant cost reductions.

outsourcing 62

outsourcing Call Center Multichannel call center professionals 62

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Chatbots are great examples.

Customer Service 52

Customer Service Chatbots Self service Transportation 52

aircall

SEPTEMBER 12, 2022

Ready to ditch your desk phone for a modern alternative? A cloud-based phone system can help. . Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). How Aircall works and what to expect .

voip 62

voip APIs Interactive Voice Response Analytics 62

ProProfs Blog

MAY 13, 2020

There lies an evident gap between satisfied and delightful customers. That gap is called Personalization. Two sips and a few smiles later, you open your phone to see news alerts and blogs that you would just love to read. What is Personalized Customer Service. But what is personalized customer service?

Personalization 148

Personalization Customer Service Self service Feedback 148

aircall

AUGUST 18, 2021

Good customer service means listening to your customers. But with hundreds of calls coming in constantly, how can you keep track of everything they said? Moreover, how can you make sure that your agents are listening and addressing the customers’ concerns? What Is Call Recording Software?

Coaching 71

Coaching Government Abandon rate Call Center 71

NobelBiz

MAY 21, 2024

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges. What is an Inbound Call Center? How does an Inbound Call Center Work?

Call Center 52

Call Center Scripts Average Handle Time Contact Center 52

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

JustCall

APRIL 9, 2024

You’ll need to provide lightning-fast responses throughout your customer’s buying journey, and across all touchpoints – email, phone call, chat, and even text messages. This is why it’s so providing the best-in-class customer experience is NON-NEGOTIABLE! And guess what?

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

JustCall

JUNE 24, 2022

Your sales and customer support teams need a robust communication system that not only fulfills basic tasks but also empowers them to perform better. What is PBX phone system? This system contains multiple phone lines that allow you to link multiple users to a single line. How does the PBX phone system work?

voip 52

voip Call Logging Telecommunications Customer Support 52

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. High call volume: What is it? Explore JustCall today.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

FEBRUARY 3, 2021

Call center managers are the ringmasters of all operations in a call center. Likewise, sales and customer support managers supervise corresponding agents. In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

aircall

AUGUST 24, 2017

It was the best of times, it was the worst of times, and it was 2:24 PM when the two customer support calls were placed. They made their way through office phone systems, through two headsets and fell on two sets of ears. Charles Darnay as Call Center Agent #1 , who tried his best. Cast of characters.

Customer Support 82

Customer Support CRM Call Center Coaching 82

JustCall

APRIL 24, 2023

It is a robust business phone system that includes features such as: Power dialer Smart switch Global connect, etc. If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023.

voip 52

voip CRM Enterprise Call Center 52

aircall

NOVEMBER 4, 2016

This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. Computer telephony integration also lets your communication devices to communicate with one another: phone, computer, fax, voice mail, mobile, etc. Lowered costs. Intuitive Use.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

aircall

NOVEMBER 21, 2022

Thankfully, a recent Forrester Consulting study found that implementing Aircall’s cloud-based phone solution can boost productivity and performance for customer-facing teams by 13%. Spoiler alert: our customers experienced a 373% ROI. Fabiola Jiménez Sahagún, Head of Customer Experience at Spotahome.

CRM 62

CRM Wait times Consulting Consulting 62

ProProfs Blog

JULY 29, 2020

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. According to a recent report , 75% of customers believe it takes too long to reach a live agent.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

JustCall

APRIL 3, 2023

A business phone system and a customer relationship management (CRM) system are the lifelines of any sales and customer support team. Salesforce integration with a top-rated VoIP service provider like JustCall can enhance your customer experience significantly and level up your sales game. Let’s get started.

voip 52

voip CRM Call Logging Contact center software 52

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

OctopusTech

APRIL 27, 2021

Companies are now focusing more on customer support to enhance the customer experience. Thus, Customer support outsourcing is the key to attain a new record in sales and customer retention. Even the small businesses were investing in Customer support outsourcing to enhance CX during the lockdowns.

outsourcing 101

outsourcing Chatbots Customer Support Self service 101

aircall

MARCH 29, 2021

In the many dealings you have with companies every day, you’ve surely heard the phrase, “This call may be recorded for quality and training purposes…” That’s because call recording is a valuable tool for call centers. . To be successful in business, you should always strive to enhance the customer journey.

Customer Experience 62

Customer Experience Sales Call Center Call Logging 62

Hodusoft

JULY 13, 2023

In this blog post, we have discussed the benefits that different types of telecom service providers and businesses can get by using multi-tenant IP PBX software with unlimited extensions. Using it, a user can connect with other users or devices in the same network without the use of any external phone system.

voip 59

voip Best practices Upselling Enterprise 59

JustCall

MAY 2, 2021

Everyday, dozens of businesses leave their existing cloud phone system to join JustCall. Are you a solopreneur looking for the best cloud phone system? We provide SMS (both inbound and outbound) feature with every phone number that has SMS capabilities. Aircall offers only ticket support. initiate 3-way calling).

call center software 97

call center software Call Center Analytics CRM 97

aircall

JANUARY 7, 2022

Choosing the best dialer software for your business’ call center can seem overwhelming. At Aircall, we’ve optimized cloud-based call center software with our power dialer solution. Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. .

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

Lumoa

DECEMBER 15, 2022

Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools. VoC analytics improves products, services, and processes to meet consumer expectations better. You can apply the data to every part of the customer experience.

Analytics 94

Analytics Feedback Banking Surveys 94

aircall

JANUARY 24, 2022

Businesses typically rise to the top when they offer the types of products and services that people want. But warning: This doesn’t mean you can take customers for granted just because you have something they crave. The idea of customer support is more than a necessity for post-sale activities. Set up a call center.

Call Center 126

Call Center Best practices call center software CRM 126

VirtualPBX

AUGUST 20, 2020

If you’re in this boat, there’s one overwhelming reason you need a phone system for your internet business: customer preferences. Customers want choices for the ways they can reach your company. Then as a result of those improvements, your sales and customer service will become more streamlined and easier to manage.

Chatbots 104

Chatbots APIs voip Enterprise 104

Call Experts

APRIL 8, 2024

Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52