Playvox

FEBRUARY 16, 2024

Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX).

Quality management 75

Quality management Contact Center Management Best practices 75

SmartAction

DECEMBER 8, 2023

In the heart of the city stood a bustling contact center, a hub of endless calls and queries. This was where Alex, a visionary contact center manager, worked tirelessly to improve efficiency and customer satisfaction. However, the center faced challenges that seemed insurmountable – until Alex discovered the magic of conversational AI.

Virtual Agent 79

Virtual Agent Contact Center Upselling Interactive Voice Response 79

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. But it also allows agents to handle several customer queries at once.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

Comm100

FEBRUARY 10, 2022

For example, after a customer buys a product, one of Glossier’s representatives reaches out to them via automated email responder. This is a great way to uncover product issues before your customers get seriously frustrated. 6 different ways to personalize your customer service.

Personalization 52

Personalization Customer Service Chatbots Self service 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Feedback 83

Feedback Chatbots Analytics Metrics 83

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement.

Feedback 83

Feedback Banking Chatbots Automotive 83

JustCall

JANUARY 29, 2024

If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here.

Sales 52

Sales Abandon rate APIs CRM 52

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

Surveys 103

Surveys Analytics Feedback Benchmark 103

Fonolo

MARCH 21, 2024

It underpins some of the most useful tools agents have to handle large and changing call volumes. Without it, mayhem would quickly ensue when calls come rushing into your contact center without any way to prioritize them or create order. When your number is up, you’ll get a sandwich – or a call-back!

Contact Center 75

Contact Center Abandon rate Multichannel Wait times 75

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. High call volume: What is it? Explore JustCall today.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JivoChat

AUGUST 10, 2023

Affiliate marketing is a strategy where businesses partner with professional affiliates in order to promote and sell their products. These products are known as “affiliate products” because affiliates gain commissions anytime someone buys them using their affiliate link. Here are six examples to help inspire you: 1.

Sales 75

Sales Marketing SaaS Construction 75

Expivia

FEBRUARY 14, 2024

Guide to Preparing Your Contact Center for AI Integration The integration of Artificial Intelligence (AI) in call centers represents a monumental shift in how customer experiences are delivered. companies tell you, to do AI properly, you need to put in the work to do it right. AI is not plug-and-play.

Contact Center 52

Contact Center Call Center Metrics Scripts 52

ProProfs Blog

OCTOBER 25, 2021

But, no matter how hard you try, it isn’t easy to read your customer’s mind. Today they might purchase your product, but tomorrow they could abandon your brand. So what can you do to retain your customers? Is it even possible to track your customer behavior? Are you looking forward to a new product feature? .

Feedback 148

Feedback Surveys Enterprise Analytics 148

3CLogic

JANUARY 24, 2024

As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Voice starts with the customer reaching your contact center platform.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful.

APIs 88

APIs Healthcare Scripts Engineering 88

Nicereply

JANUARY 4, 2023

That will ultimately lead to customer service and support teams being pressured to ‘do more with less’ , as customer support is still seen as a cost center by many organizations. Here’s how your business can deliver and maintain a consistently high level of customer service while also reducing your support costs.

Customer Service 59

Customer Service Self service Chatbots Surveys 59

Netomi

SEPTEMBER 20, 2021

Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. However, not all AI chatbots are the same.

Chatbots 126

Chatbots APIs Surveys Analytics 126

TeleDirect

OCTOBER 23, 2023

You’ve likely experienced the difference between a customer service call that left you satisfied and one that resulted in gritted teeth. That’s where a customer service script comes into play. A phone call script consists of guidelines specific to the person calling your company. What was the difference?

Scripts 62

Scripts Personalization Customer Service Call Center 62

bold360 Blog

SEPTEMBER 15, 2020

Live chat is a customer engagement channel that enables human agents and customers to interact in real-time conversations through a live chat window on a website or mobile app. Whether customer interaction happens via live chat or chatbot, the user experience is much the same. decrease in customer care costs.

Chatbots 90

Chatbots Virtual Agent Customer centricity Customer Support 90

Hodusoft

APRIL 5, 2023

7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. A recent stat shows that almost 90 percent of customers feel that the experience is as important as the product or service. Read on to know more.

Best practices 52

Best practices Call Center Management call center software 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator. However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Global Response

AUGUST 7, 2023

The secret weapon to improving customer retention and CLV? Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. Don’t believe us?

Customer retention 62

Customer retention Call Center Upselling Personalization 62

Lumoa

SEPTEMBER 11, 2023

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Instead, the “Four Ps” (Product, Price, Promotion, and Place) were the key elements in determining purchase. Customer experience is not so insular.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Lumoa

SEPTEMBER 11, 2023

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Instead, the “Four Ps” (Product, Price, Promotion, and Place) were the key elements in determining purchase. Customer experience is not so insular.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

aircall

JANUARY 13, 2023

There are many Novocall alternatives on the market, and most (if not all) of them promise to help your business improve sales and CSAT scores. The best way to achieve that is by boosting day-to-day productivity and performance while reducing costs. . This is the key to increasing sales and CSAT scores.

Sales 62

Sales CRM Morale Interactive Voice Response 62

JustCall

DECEMBER 12, 2022

Artificial intelligence (AI) is continually entering every domain of human existence, and businesses are no exception. After all, AI is perhaps the greatest invention in technology that allows automating various aspects of business that may have previously involved investing a significant portion of the budget on human staff.

Interactive Voice Response 52

Interactive Voice Response Chatbots Enterprise Scripts 52

JustCall

APRIL 22, 2022

Good customer experience reaps positive word of mouth and is a key factor in whether customers choose to buy from you again or renew. However, customer support can be a game of hits and misses unless you have the right guidance. Smart customer service is all about being proactive, not reactive. Alice Sesay Pope.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. What is a CSAT Score? How is a CSAT Score Calculated? CSAT Score Formula.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

ProProfs Blog

MARCH 25, 2020

Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. Businesses without reliable customer support automation are less consistent while handling customers’ requests but also spend way more time and money solving each of them.

Customer Service 125

Customer Service Chatbots Customer Support Personalization 125

REVE Chat Blog

APRIL 15, 2020

Artificial Intelligence (AI) has been a driving force across different business functions, be it customer service, sales or marketing. From automated customer support to sales assistance, AI allows businesses to better support their customer needs at many touchpoints along their journey.

Chatbots 63

Chatbots Customer Service Interactive Voice Response Airlines 63

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Customer support Finally, consider the quality of customer support offered by the Gong alternative.

Sales 52

Sales Coaching CRM Contact center software 52

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. Here’s an overview of some of the most popular help desk software solutions to help you find the right fit for your customer support needs.

Self service 52

Self service Analytics Enterprise APIs 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Nicereply

JUNE 2, 2022

Once you know where your customers are and what forms customer queries and complaints take, this will allow your brand to craft a fully-functioning customer experience system for optimal social media customer support. Customers can be demanding. Add a separate account for customer support.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Totango

SEPTEMBER 22, 2022

First, we’ll define SaaS tools and explain how they connect with your customer lifecycle. Finally, we’ll suggest three SaaS products suited explicitly for startups. Keeping the customer lifecycle in mind, let’s look at five major categories of SaaS tools that promote business growth. SaaS Customer Success Tool.

SaaS 71

SaaS CRM Advertising Analytics 71

Playvox

MARCH 27, 2023

The key to maintaining peak performance is to continuously optimize productivity and streamline operations. Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot.

Contact Center 84

Contact Center Gamification Coaching Quality management 84