ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

Comm100

MARCH 25, 2024

Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for. San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots.

Chatbots 96

Chatbots Journey mapping Personalization Customer Support 96

Global Response

OCTOBER 25, 2023

Already Millennials and Gen Z are driving all of the growth in the luxury industry, and by 2030, Millennials, Gen Z and Gen A are expected to make up 80% of the luxury audience. In this article, we’ll show you how to effectively cater to your Gen Z audience and how to understand the needs of this new generation.

Brand ambassadors 62

Brand ambassadors Advertising outsourcing Personalization 62

ProProfs Blog

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. In fact, Candybar found that customers are 80% more likely to shop at stores that have loyalty programs. What is a Customer Loyalty Program?

Gamification 144

Gamification Customer retention Metrics Sales 144

ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Source: Deloitte Millennial Survey. What makes managing a remote customer service team so daunting?

Management 162

Management Customer Service Best practices Entertainment 162

Nicereply

FEBRUARY 25, 2020

Companies are storing three times as much data on Zendesk as they did five years ago, and twice as much data per customer. When it comes to knowing what customers really want, data can be illuminating. These six trends might surprise you, but they should definitely impact the way you think about helping your customers.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Spearline

AUGUST 12, 2022

Over the last number of years DEI has been the feature of many blogs, articles and white papers. In this blog I will set out to explain what this is and how it impacts our hiring here at Spearline. We all know that hiring diverse people and treating them equally leads to greater employee satisfaction.

Education 98

Education Contact Center Management 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. You can find her on LinkedIn. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly.

Chatbots 52

Chatbots Finance Marketing Surveys 52

24-7 InTouch

JULY 13, 2023

The world of digital commerce is ever-changing when it comes to customers’ purchasing behavior and their expectations of brands. By providing exceptional customer experiences through personalized communication, brands remain competitive. Below are the top five advantages of outsourcing your social media customer support.

outsourcing 52

outsourcing Customer Care Customer Support Metrics 52

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Devote agent time to higher-value inquiries.

Chatbots 82

Chatbots Customer Service Wait times Sales 82

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. You may also be aware that while live chat and instant messenger applications (i.e. Increase sales.

Best practices 111

Best practices Analytics Sales Benchmark 111

Beyond Philosophy

MAY 24, 2016

My friends at Keller Fay Group (Ed Keller and Brad Fay) have conducted research which once again demonstrates that everyday people, i.e. consumers, customers, suppliers and employees, can have a significant on the product and service vendor decisions individuals make in the marketplace.

B2B 236

B2B Government B2C Consulting 236

Anexa BPO

OCTOBER 15, 2021

billion in sales) and quickly solidified the platform as a reliable digital tool for boosting customer engagement and sales. billion in sales) and quickly solidified the platform as a reliable digital tool for boosting customer engagement and sales. What product categories stand to gain the most from the livestream sales revolution?

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

ProProfs Blog

JANUARY 29, 2020

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? When they can get everything they want in a jiffy, from wherever they are, the question of walking to a store or calling the support staff only to wait for hours, doesn’t arise. What Is Multi-Channel Customer Service?

Multi-channel support 148

Multi-channel support Customer Service Customer Support Self service 148

VocalCom

MARCH 25, 2019

Why do millennials matter so much to brands? But more importantly, their expectations and preferences embody what many companies feel the customer experience should be for all demographics: superior service, technologies that drive efficiency, and authentic brand-customer relationships with a touch of fun.

Contact center software 54

Contact center software Advertising Contact Center Chatbots 54

ProProfs Blog

FEBRUARY 13, 2020

“What can help me get committed and loyal customers?”. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers, . Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of.

Customer retention 164

Customer retention Sales B2B Marketing 164

CX Accelerator

MAY 16, 2018

People are often curious what has kept a millennial locked into the same job for this long. While these things are important, the pursuit of new knowledge is what makes me come alive. These investments fill my tank to drive improved customer and employee experiences. years, this is a really long time.

Education 203

Education Personalization Feedback Sales 203

ProProfs Blog

MARCH 27, 2020

It’s no secret that customer service is an essential aspect of every business. That said, many companies overlook their customer experience, and they don’t often consider it an ROI generating metric. In fact, customers who are engaged with a brand represent a 23% premium in share of profitability, revenue, and relationship growth.

Customer Service 135

Customer Service Feedback Customer Support Wait times 135

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Chatbots 78

Chatbots Education Wait times CRM 78

VocalCom

OCTOBER 1, 2018

For a few years now, the millennial generation has been a prime target for brands looking to reshape their customer experiences. These young consumers have serious buying power: According to Cone Communications, millennials represent $2.45 Here are five things your millennial customers want from your brand.

Contact center software 48

Contact center software Contact Center Customer Service Customer Experience 48

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover.

Contact Center 91

Contact Center Call Center Average Handle Time Construction 91

JivoChat

APRIL 24, 2023

In this blog post, we’ll discuss how subscription businesses should approach social media as a whole. We’ll delve into some real-life examples of brands that are thriving on these platforms, and we’ll even provide some no-nonsense tips that you can put into action on your own campaigns.

Advertising 75

Advertising Feedback Marketing B2B 75

Integrity Solutions

NOVEMBER 19, 2018

Many companies have aspects that appeal to this generation, and there are three critical factors you can focus on to attract and grow millennial salespeople. According to an Ernst & Young study , millennials will comprise 75% of the global workforce by 2025. The question is, will they want to work for you?

Coaching 76

Coaching Sales Feedback Management 76

Nicereply

OCTOBER 29, 2020

Millennials represent a growing user base with substantial purchasing power and the ability to influence other consumers with their opinions and ideas. A recent report highlighted that the millennials have taken over baby boomers as America’s largest generation. 5 Ways to Improve Your Customer Experience for the Millennials.

Customer Experience 40

Customer Experience Chatbots Multichannel Self service 40

Global Response

MARCH 27, 2023

Customer service matters—a lot. How can you convince your organization to invest further in customer service, and what can you do to improve it effectively? How can you convince your organization to invest further in customer service, and what can you do to improve it effectively?

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62

HGS

JUNE 20, 2018

I See You: Staging Better CX, Using Video. HGS recently released a white paper on this year’s top 10 trends in customer service. Over the course of the year, we’ll dedicate a blog post to each of these CX game changers. Fade In, Customer Experience Scene One, 1998: Agent: “Can you look behind that detector box for me?”.

Upselling 100

Upselling Average Handle Time Education Customer effort 100

ProProfs Blog

DECEMBER 18, 2019

If you can’t measure it, you can’t improve it. William Thomson , Lord Kelvin. Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of your support team? . If not, then how do you measure customer success?

Customer Service 120

Customer Service Feedback Customer advocacy Surveys 120

ProProfs Blog

DECEMBER 14, 2018

Collecting and responding to customer feedback is critical for any growing business. It’s a great way to make sure you’re spending time and money on improvements that will help turn your existing customers into loyal brand advocates for life. “My So, how do you collect the most relevant feedback from your customers?

Feedback 145

Feedback Surveys Analytics Customer Support 145

Blueship Call Center

JULY 24, 2023

Email support is a vital component of customer service that requires correct management to maintain the quality of service. Email support outsourcing services have various advantages, including quick accessibility, better customer experience, respect and decorum. What is email support outsourcing services?

outsourcing 56

outsourcing Call Center Average Handle Time Customer Support 56

Nicereply

NOVEMBER 16, 2020

Outside of the novelty of it, what really made an impact was their gratitude. They didn’t need to include the note, but the fact that they did spoke volumes. I would wager if you think about all your favorite brands, they’ve probably done something similar. In fact, brands with superior customer experience bring in 5.7

Sales 105

Sales Customer Experience Customer Support 105

NICE inContact

JUNE 17, 2019

Many companies underestimate just how much the customer experience on digital channels matter. And as much as I hate succumbing to any of the Millennial stereotypes (thank you in advance, Generation Z for joining the workforce so everyone can talk about YOU now), I avoid talking on the phone as much as I can.

Quality management 54

Quality management Analytics Customer Experience Management 54

NICE inContact

JUNE 17, 2019

Many companies underestimate just how much the customer experience on digital channels matter. And as much as I hate succumbing to any of the Millennial stereotypes (thank you in advance, Generation Z for joining the workforce so everyone can talk about YOU now), I avoid talking on the phone as much as I can.

Quality management 54

Quality management Analytics Customer Experience Management 54

Global Response

AUGUST 7, 2023

Culture is one of the most nebulous aspects of any company or team—but creating a positive one can make or break your employee experience, your customer service, and your bottom line. If creating a successful call center is proving challenging, our team has 40+ years of experience managing call centers and creating successful cultures.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

JivoChat

JUNE 29, 2023

In the competitive world of E-commerce, going the extra mile and leaving a lasting impression on customers is paramount. From the minute a customer lands on your website to the post-purchase follow-up, every interaction must be thoughtfully designed to create an emotional connection and foster loyalty. Who are they?

Analytics 88

Analytics Chatbots Feedback Surveys 88

Comm100

MARCH 2, 2022

To deliver on this expectation, member support is key. While telephone and in-branch support will always have their place, credit unions must now also embrace digital channels like live chat and chatbots to cater to their current members’ rising digital expectations, as well meet their future members’ digital needs.

Chatbots 52

Chatbots Banking Personalization Wait times 52

ProProfs Blog

MARCH 12, 2019

Imagine this: You own a clothing store that’s known for selling unique designs. Your customers love these designs and keep coming back for more. But one fine day you come across an emergency and are left with no option but to leave a “closed” sign hanging at your entrance with your contact number on it. Reduce support queue.

Sales 95

Sales Upselling Customer Support Surveys 95