TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Service 161

Customer Service Customer retention Morale Advertising 161

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing motivation can be a real struggle for customer service teams. Managing staff is far too big a topic for a single blog post.

Gamification 194

Gamification Morale Contact center software B2B 194

ShepHyken

SEPTEMBER 13, 2019

This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. . Don’t make customers wait when they initiate live chat requests.

Customer Experience 271

Customer Experience Technical Support Self service Best practices 271

Customer Service Life

FEBRUARY 10, 2020

The Greatest Avenger of the CX Universe – If you were going to hire a character from the Marvel Cinematic Universe to spearhead the customer experience effort in your organization, who would it be? Check out this article with some fresh ideas on the topic. Check out this article with some fresh ideas on the topic.

Customer Service 149

Customer Service Contact Center Chatbots Customer Experience 149

Mindtouch

JULY 11, 2018

We’re pleased to share good news: the MindTouch blog has been named a Best Customer Service Blog by CreditDonkey. CreditDonkey, a leading source of financial tips for small businesses, curates this list based on the customer service blogs that are most useful to its audience. In very good company.

Customer Service 59

Customer Service Self service Customer Experience Management 59

ShepHyken

JANUARY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. How do you keep your loyal customers? AI improves field service quality and customer experience by Vala Afshar (ZDNET) Research shows that 80% of high performing field service organizations use artificial intelligence.

Customer Service 120

Customer Service Contact Center Self service Consulting 120

ShepHyken

DECEMBER 1, 2017

This week we feature an article by Stephanie Jones about the importance of human interaction in the customer service world. While bots are helpful in many ways, the human touch is still so imperative, and so craved by the customer. – Shep Hyken. Bots lose their appeal when a customer has a complex issue.

outsourcing 197

outsourcing Answering services Personalization Accountability 197

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights.

Customer Service 209

Customer Service Personalization Marketing Customer Support 209

Nicereply

JULY 25, 2022

Are you considering a career as a customer service representative? Moreover, a career in customer service can be very rewarding if you are looking for a meaningful job and you love to help other people. We dedicated this episode of Content Pie to the best tips on how to find a new job as a Customer Service Representative.

Customer Service 98

Customer Service Best practices Feedback Customer Support 98

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Personalization 52

Personalization Customer Service Chatbots Self service 52

ShepHyken

JUNE 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. 3 Things That Will Boost Your Reputation For Great Customer Service by Mark Armstrong. These days, there are three things I focus on when it comes to customer service. How do you scale up?

Customer Service 167

Customer Service Multichannel Call Center Contact Center 167

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

ShepHyken

MAY 4, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience is the way! The topic has been around for years, but we must always keep it “top-of-mind.” The Ultimate Customer Experience by Josh Linkner. But where is its value?

Customer Service 238

Customer Service B2C B2B Contact Center 238

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

SaaS 64

SaaS Customer centricity B2B Best practices 64

SharpenCX

OCTOBER 4, 2023

Customer service can be a thankless job. Agents work hard every day to help customers, and while the internet and social media abound with customer service horror stories, very few customers publicize their positive experiences. Need to pay your credit card? Go to the bank. Need to buy some shoes?

Customer Service 67

Customer Service Contact Center Banking Call Center 67

ShepHyken

JULY 8, 2016

This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. It is so important for employees to feel that they can make good customer focused decisions in every situation.

Customer Experience 189

Customer Experience Marketing Personalization Management 189

Creative Virtual

OCTOBER 3, 2022

Happy Customer Service Week! Observed every year during the first full week of October, Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. By Mandy Reed, Global Head of Marketing.

Customer Service 52

Customer Service Virtual Agent Self service Chatbots 52

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. My Comment: Want to learn from some of the masters of customer service?

Customer Service 174

Customer Service Surveys Personalization Consulting 174

ShepHyken

SEPTEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. This article may get you thinking about how to target the influencers in your industry, which may be industry experts or your most “influential” customers. Speed Is Best Measure of Customer Experience by Gerry McGovern.

Customer Service 282

Customer Service SaaS Customer Experience Marketing 282

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . To keep reading, click here ! .

Contact Center 52

Contact Center Morale Government Healthcare 52

Comm100

JUNE 25, 2020

It all begs one question, “How do customer service agents speak to customers during these sensitive times?”. And there are plenty of mistakes a customer service team can make on social media. It’s a good idea to let your customer base know where you stand on controversial topics.

Customer Service 52

Customer Service B2B Sales Customer Care 52

ShepHyken

FEBRUARY 6, 2017

Each week I read a number of customer service articles from various online resources. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards. My Comment: Customer advocacy is powerful. Customers who are willing to recommend you to their friends and colleagues are your best marketing.

Customer advocacy 211

Customer advocacy Brand ambassadors Customer Service Best practices 211

ProProfs Blog

MARCH 25, 2020

Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. Businesses without reliable customer support automation are less consistent while handling customers’ requests but also spend way more time and money solving each of them.

Customer Service 125

Customer Service Chatbots Customer Support Personalization 125

ProProfs Blog

JUNE 26, 2020

It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. Learn the commonly used customer service and support lingo. But, where to start?

Customer Service 179

Customer Service APIs Customer Support Feedback 179

Toister Performance Solutions

SEPTEMBER 28, 2017

Vee Rose used the conference hashtag to tweet a request for customer service leadership book and podcast recommendations. Strategic Customer Service John Goodman (the customer service guru, not the actor) is responsible for the famous statistic about angry customers telling 10 friends.

Customer Service 49

Customer Service Contact Center Customer centricity Customer Care 49

Customer Service Life

DECEMBER 3, 2018

This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Can we all acknowledge that customer service is a hard job? With that in mind, I want to pause for a moment and echo the words of Jeff Toister in his brand new book, Customer Service Tip of the Week.

Customer Service 104

Customer Service Contact Center Personalization Customer Experience 104

Global Response

OCTOBER 17, 2023

Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support. 24/7 customer support availability. But what’s leading the growth in this sector?

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Russel Lolacher

DECEMBER 10, 2019

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. Why do you want to be on social media to serve your customers? What does success look like for your customer service efforts? Customer service training?

Customer Service 102

Customer Service Customer Care Accountability Customer centricity 102

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. A high response time can lead to high abandonment rates and customer dissatisfaction. Set clear expectations.

Best practices 97

Best practices Customer Service Abandon rate Benchmark 97

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Creative Virtual

OCTOBER 13, 2020

As customers, we want the best deal, the most innovative products and the greatest experience possible. This means that companies are always on the hunt for ways to meet those expectations, build brand loyalty and deliver a better customer experience. By Mandy Reed, Global Head of Marketing. Her conclusion?

Customer Service 59

Customer Service Virtual Agent Self service Chatbots 59

Toister Performance Solutions

DECEMBER 3, 2020

You've just landed your dream job as a customer service leader. He's the new Director of Customer Experience and Support at NumberBarn , a marketplace for local and toll free phone numbers. I interviewed Watkin to learn what advice he has for new customer service managers. That's a source of optimism. (If

Customer Service 71

Customer Service Technology Customer Support Management 71

Nicereply

MARCH 21, 2023

What challenges can Customer Success teams face during the implementation of artificial intelligence? If AI still needs to be part of your workflow today , you can expect your customer success team to be augmented with a digital assistant tomorrow. In such cases, a new in-house support specialist or outsourced experts are involved.

Customer Service 52

Customer Service Chatbots Analytics outsourcing 52

Call Experts

JUNE 15, 2023

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Customer Service Self service Call Center 52