Call Experts

FEBRUARY 18, 2021

Check out this blog. . You can follow our blog or some of the blogs listed below! Contact Center Blogs to Follow: Telephone Doctor. Contact Center Blogs to Follow: Telephone Doctor. This blog offers helpful support documents that delve into customer service, customer experience, and the contact center business.

Contact Center 52

Contact Center Interactive Voice Response Best practices Call Center 52

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Beyond Philosophy

JANUARY 10, 2019

It means that we put a resource, like time or money, in different categories and allocate them toward that end. In the customers’ minds, they have “already” spent that money on that category, and it should not be used for any other category. You want to go but decide not to because that category’s budget has been spent.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

OctopusTech

OCTOBER 8, 2019

A well-researched and high-quality blog post would be worthless if no one ever finds it online. So, how can you improve your SEO and optimize your blog posts so that they may rank high on Google and other search engine’s SERP? Well, that is exactly what we are going to learn in this blog post today. Keyword Research.

Best practices 74

Best practices Marketing 74

Mindtouch

SEPTEMBER 19, 2018

Major updates to the MindTouch blog just hit the airwaves. Over the past few months, the MindTouch digital team has tinkered, toiled, and added a thing or two—all in the spirit of delivering a more consistent, user-friendly look and feel for our deserving (and highly discerning) readers. Finding interesting blog content should be easy.

Real estate 48

Real estate Self service Management 48

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Surveys 74

Surveys Feedback Best practices Metrics 74

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. We’ve looked through all of our posts from last year and have picked a top 10 to start off 2020. We’ve looked through all of our posts from last year and have picked a top 10 to start off 2020.

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Beyond Philosophy

JANUARY 19, 2015

brands, covering 16 product categories, were analyzed during the period from 2007 to 2010. Other categories – beverages, food and dining, travel, financial services, beauty products, health products and services – are much more likely to be communicated in offline conversations. Blogs Customer Research'

Automotive 358

Automotive Marketing Consulting Consulting 358

Beyond Philosophy

SEPTEMBER 14, 2023

Personalized Customer Journeys: Kihlstrom says this AI doubles down on all the above categories. This AI category also automates internal processes and generates personalized content for that customer along their journey. However, the other categories are types of automation that we almost take for granted now.

Self service 221

Self service Analytics Personalization Consulting 221

Beyond Philosophy

SEPTEMBER 13, 2019

These heuristics are ones we all use because of the way our brains are wired. In other words, everyone uses them all the time. . Expectations play into it, in how you form the category or group against which you’re going to compare. So, they would form a different category. The Linda Problem.

Banking 325

Banking Consulting Consulting Government 325

ChurnZero

DECEMBER 29, 2020

Now, I’ll spare you my attempt at summarizing this last year because it looked different for all of us. Top 10 Blog Posts from 2020. You can watch all the on-demand sessions from the conference now.) G2 Momentum Leader in Customer Success category for the 7 th consecutive quarter in a row since the grid’s debut.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

JustCall

OCTOBER 20, 2019

That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 Culture Scan is the official blog by The National Association of Realtors.

Real estate 56

Real estate Coaching Finance Advertising 56

Eptica

NOVEMBER 19, 2021

Our latest blog explores why FCR is such an important metric, why it is particularly relevant today, and how organisations can improve their own FCR rates. The five customer service learnings we can all take from Amazon. Categorie(s): Best Practice Today, customer service is central to differentiating your company.

Best practices 126

Best practices Self service Metrics Customer Service 126

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Steve DiGioia

JULY 30, 2020

That crazy uncle that tells the worst jokes, that neighbor who’s always sticking her nose in your business, or how about that coworker that constantly tries to “one-up” you and take all the credit for your work? But sometimes is not just “people that drive us crazy” that fall within our pet peeve category.

Personalization 282

Personalization 282

Eptica

JULY 22, 2022

Author: Pauline Ashenden - Demand Generation Manager The contact centre, like all parts of the organisation, must work towards reducing emissions and ensure the future of the planet. Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working.

Self service 93

Self service Marketing Technology Management 93

Beyond Philosophy

DECEMBER 21, 2023

Alyona Medelyan , CEO of Thematic ( alyona@getthematic.com ) in Auckland, New Zealand submitted a video for our None of Us Are as Clever as All of Us program, to tell us what she thinks. Moreover, it can create categories. In other words, it means it was specific to a particular problem and built upon the strengths of the AI systems.

Customer centricity 221

Customer centricity Marketing Chatbots Education 221

Eptica

DECEMBER 16, 2020

Our last blog of the year looks at the secrets of his success – and how contact centres can learn from him. Read the full article on our parent company Enghouse Interactive’s blog. Wishing you all a pleasant and restful festive period – here’s to 2021!

Customer Service 118

Customer Service Best practices Management 118

Comm100

FEBRUARY 10, 2022

Collate data from all these sources to perform deeper analyses and extract insights that move the needle for the business. Your service reps will have all the data they need to understand the customer’s query before contacting them AI chatbots are more responsive to users’ data. You can also seek support depending on four categories.

Personalization 52

Personalization Customer Service Chatbots Self service 52

Eptica

OCTOBER 29, 2021

Read the full article here on the blog of our parent company Enghouse Interactive. The five customer service learnings we can all take from Amazon. The five customer service learnings we can all take from Amazon. Tags: messaging, SMS Categories: Best Practice. Share this page on: Tweet.

Customer Service 127

Customer Service Best practices Management 127

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Enterprise 112

Enterprise Best practices Feedback Education 112

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. We’ve all seen it. First of all, we’re all customers. Second of all, not everyone behaves like a kid. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Beyond Philosophy

APRIL 18, 2017

McKinsey researched a database of 125,000 consumers across over 350 brands and found that only three out of 30 categories of purchases were driven by loyalty: mobile carriers, auto insurance and investments. In every other category, from breakfast cereals to personal care items to laptops, at least two thirds of people shopped around.

Sales 310

Sales Consulting Consulting Customer emotions 310

Beyond Philosophy

SEPTEMBER 7, 2023

This experience might include previous shopping that you’ve done yourself, any prices you’ve seen in advertisements, any price discussions you’ve had, and prices from related categories you’ve shopped in before. Interestingly, I could have all these expectations going into a new product launch. It was much more.

Advertising 221

Advertising Education Sales Marketing 221

Eptica

JUNE 7, 2021

It is all about a combination of culture and technology, as our latest blog explains. Categorie(s): Trends & Markets Best Practice The switch to hybrid/blended working provides contact centres with opportunities to become more flexible and efficient while accessing a greater pool of talent. Share this page on: Tweet.

Management 127

Management Best practices Marketing Technology 127

Beyond Philosophy

APRIL 28, 2022

However, the iPhone hasn’t always beat the competition in every category. For example, over the years, Samsung’s comparable model has been objectively better in some categories, like memory availability or camera clarity, etc. This term refers to translating all of your benefits into dollars and cents.

B2B 221

B2B Consulting Consulting Engineering 221

Beyond Philosophy

APRIL 30, 2020

The Rational Animal model represents these feelings in the Immediate Physiological Needs category, much like Maslow. Suffice it to say, there are a lot of categories of needs, and these categories can all be essential in different contexts. We are all experiencing losses in this pandemic. People need certainty.

Consulting 404

Consulting Consulting Healthcare Advertising 404

Eptica

OCTOBER 22, 2021

Date: Friday, October 22, 2021 Author: Pauline Ashenden - Demand Generation Manager The five customer service learnings we can all take from Amazon. So, in our latest blog we explore five important customer service learnings that brands can apply to their own business, regardless of what industry they’re in.

Customer Service 103

Customer Service Benchmark Best practices Self service 103

Beyond Philosophy

AUGUST 16, 2017

In our global Customer Experience consultancy, we find most employees fall into one of five commitment categories for employees. Positive Loyalists: People who fit in this commitment category have positive feelings about their job. That means the remaining 80% could be in any of the other four categories. Positive Loyalists.

Consulting 350

Consulting Consulting Employee engagement Customer Experience 350

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Best practices 49

Best practices Metrics SaaS Sales 49

ShepHyken

APRIL 18, 2022

Not every shopper falls neatly into one of two categories, and many have different behaviors for different product categories. After all, who are you in business for? The Groove Blog) Providing customer support can take up a lot of time and energy, which is why traditional customer service is often seen as a cost center.

Customer Service 173

Customer Service Customer centricity Customer Experience Sales 173

Beyond Philosophy

AUGUST 18, 2015

We all do irrational things. We like to think we make logical decisions based on rational thinking all the time, but we don’t. 2 Availability Heuristic: When a person can think of many examples of a category quickly, they believe the overall frequency of that category is large.

Personalization 413

Personalization Customer Experience Customer emotions Customer Service 413

Beyond Philosophy

AUGUST 10, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! I’m always interested in what the customer tells me rather than all the internal stats. And Then, Memory Plays a Part, Too All of this ties into one of my favorite subjects, memory. Can you guess which one it is?

Surveys 195

Surveys Education Sales Personalization 195

Eptica

JANUARY 8, 2021

Our blog outlines 5 key areas to focus on if you want to reduce hidden costs in the contact centre, from improving the agent experience to AI and automation – all without negatively impacting service levels. You might also be interested in these posts: Reviewing 2020 – our top blog posts from last year.

Self service 85

Self service Service level Marketing Customer Service 85

Aspect

MARCH 30, 2020

Better yet, we have learned that the term “business continuity” has become an assumed deliverable by all companies. Let me give you some perspective about both of these categories as well as what I would consider the next key operating category – Leadership Continuity. Thank you all for your trust and your business.

Government 153

Government Contact Center Education Consulting 153

Aspect

JUNE 4, 2020

There are five categories of activities firms in the former group incorporate within their activities: Use cloud technology effectively: The capabilities in this category allow contact centers to rapidly adjust their activities to changing customer demand.

Contact Center 139

Contact Center Average Handle Time Self service Airlines 139