Playvox

MARCH 21, 2024

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. The well-being, satisfaction, and motivation of your frontline staff play a pivotal role in shaping the customer experience. All of this leads to better agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

VirtualPBX

NOVEMBER 17, 2020

The release of many new features for the VirtualPBX Softphone for mobile and desktop include the capability to send SMS text messages and participate in video conferences. What you receive as a VirtualPBX customer is an improved user experience that helps make the use of our Business SMS and Video Conferencing features even better.

Inbound sales 83

Inbound sales Call Logging Feedback Management 83

JustCall

APRIL 4, 2023

Customer Relationship Management (CRM) software is the bedrock of organizations today. It drives sales, promotes growth, and ensures agents deliver an amazing customer experience. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important.

CRM 52

CRM voip APIs Sales 52

JustCall

MARCH 16, 2021

Besides, we not only made it to the top 50 but also secured a position in the Top 10 fastest-growing tech businesses in India! He said, "We're really thankful to our customers for their continuous support in our journey towards building the best customer experience platform. Winning the 2020 Technology Challenge.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Surveys 98

Surveys Marketing Customer Support Sales 98

JustCall

MAY 2, 2021

Everyday, dozens of businesses leave their existing cloud phone system to join JustCall. And, Aircall is one such platform from where we have onboarded numerous businesses in recent past. With JustCall, you can create an account and run your business even if you are a team of 1. Send and Receive Unlimited SMS.

call center software 97

call center software Call Center Analytics CRM 97

JustCall

JANUARY 29, 2024

“Which sales dialer is the best for my business? And, let’s not ignore the budget factor; getting the best bang for your buck is a smart move when your business’s communication hub is in question. From basic monthly subscriptions to annual business plans, there’s something for every business.

Sales 52

Sales Abandon rate APIs CRM 52

aircall

MAY 28, 2021

When was the last time you asked yourself if your business had a good SMS strategy? As a result, SMS (short message service) text messages have become a common way to communicate using mobile devices. The SMS function is included in nearly every mobile device by default. Texting for business purposes is even newer.

Best practices 62

Best practices Sales Wireless Marketing 62

Nicereply

AUGUST 24, 2021

Messaging in customer service is on the rise, and surveys for support teams continue to gather data that indicates this trend is picking up steam. There is a trend in customer service to make business messaging quicker, easier, and more convenient. Are you ready to serve customers with these new expectations?

Customer Service 59

Customer Service APIs Airlines Chatbots 59

JustCall

OCTOBER 29, 2020

But SMS is always read and acted upon. As for business and organizations, SMS automation is a flexible channel to multiply customer engagement and hence, customer retention rates. This is why we are here to help you leverage your business' customer service with the all-new features of automated text messages.

CRM 98

CRM Banking Accountability Customer retention 98

JustCall

JANUARY 21, 2022

Managing teams whether big or small has its own challenges. A cloud business phone system that brings together everything under the same roof can help streamline your operations. But with an endless number of business phone services and systems available in the market, it is very difficult to pick the one made for your business goals.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

OctopusTech

FEBRUARY 23, 2021

SMS and Email Customer Support Outsourcing has been the buzzword in the business circles for a long time now. It’s the best way to deal with your customer service needs efficiently. SMS and Email Customer Support is the backbone of an SMS infrastructure that allows users to send SMS from mobile devices.

Customer Support 62

Customer Support outsourcing Marketing Sales 62

JustCall

JANUARY 25, 2022

Setting up a business phone system may sound like a long, laborious task. Phone system installation for small businesses need not be such an elaborate and painful process. What is a Small Business Phone System? It incorporates unique features to serve the needs of modern sales and customer service teams.

voip 52

voip Call flow Accountability Wireless 52

JustCall

JANUARY 19, 2023

You open almost every text you get… and so do your customers and target audience. This is why engaging your leads and customers through SMS can be a game-changer for your marketing and sales strategies. In this blog, that’s what we will discuss. What Is Bulk SMS Campaign and Why Do You Need It?

Marketing 52

Marketing Real estate Banking Sales 52

Method:CRM

APRIL 3, 2023

In today’s competitive environment, it’s becoming more important than ever to invest in small business customer experience. But how do you go about creating an enjoyable experience that keeps customers coming back? To answer the question, “How do CRM systems improve customer experience?”,

CRM 52

CRM Customer Experience Self service Sales 52

SharpenCX

OCTOBER 4, 2023

Customer service can be a thankless job. Agents work hard every day to help customers, and while the internet and social media abound with customer service horror stories, very few customers publicize their positive experiences. For centuries, doing business required physically visiting a storefront or office.

Customer Service 67

Customer Service Contact Center Banking Call Center 67

JustCall

OCTOBER 4, 2022

If you, too, are scouting for alternatives to Facebook Messenger, this blog is for you. We will deep-dive to understand five Facebook Messenger alternatives your business can leverage to get the most out of instant communication without worrying about privacy issues. Let’s get going. Image Source. Top Features of JustCall.

Advertising 52

Advertising CRM Feedback Enterprise 52

Nicereply

SEPTEMBER 4, 2023

It can be really hard to discern how your customers truly feel about your company, product, or service. This gray area i s a pain point for all businesses and leaves them without a clear path to improving offerings and meeting customers’ needs. Table of Contents What is a NPS Score? What is a Good NPS Score?

Benchmark 105

Benchmark Surveys Employee engagement Metrics 105

VirtualPBX

JANUARY 19, 2023

Your VoIP customer service team is on the front line of your business, which means you should do everything they can to make their work easier. When you give them access to the right tools, they’re able to retain and upsell customers, provide great customer experience, and deliver timely responses.

voip 52

voip Customer Service outsourcing Upselling 52

ProProfs Blog

OCTOBER 25, 2021

Today’s competitive business market is overflowing with top brands fighting neck to neck to stay on top. In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. So what can you do to retain your customers?

Feedback 148

Feedback Surveys Enterprise Analytics 148

JustCall

JANUARY 18, 2021

We are thrilled to receive the 'Best Business Phone Service 2021' award from Digital.com. Coming from a platform that awards business tools on the basis of real reviews, this comes as a great source of validation for our team at JustCall. About Digital.com's 'Best Business Phone Service' Award. SMS Messaging.

Interactive Voice Response 52

Interactive Voice Response Analytics voip CRM 52

JustCall

JANUARY 18, 2021

We are thrilled to receive the 'Best Business Phone Service 2021' award from Digital.com. Coming from a platform that awards business tools on the basis of real reviews, this comes as a great source of validation for our team at JustCall. About Digital.com's 'Best Business Phone Service' Award. SMS Messaging.

Interactive Voice Response 52

Interactive Voice Response Analytics voip CRM 52

aircall

APRIL 7, 2021

SMS business text messaging was a little slower to catch on than texting for personal use. Fortunately for businesses, technology has advanced to a degree that SMS text messaging for business is now a valuable tool. What Is SMS Business Text Messaging?

Sales 62

Sales Wireless Marketing voip 62

JustCall

MARCH 23, 2021

Do you have a dedicated phone number for your business? The business phone number is one of the main points of contact for customers. But, what exactly is a business phone number? Which business number should you go for? In this blog post, we will help you answer all these questions. How do you get one?

voip 98

voip Interactive Voice Response CRM Analytics 98

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. However, selecting the right auto dialer for your business can be difficult. This helps you expand your business and get clients overseas. Auto dialers are a secret weapon for call centers and sales teams.

Sales 52

Sales CRM Scripts APIs 52

JustCall

APRIL 5, 2023

Pricing Comparison Budget is one of the primary concerns for businesses choosing a long-term solution that meets their requirements. Customers can get virtual phone numbers in 70+ countries. As such, we will compare the pricing of both solutions so that you can find the option that fits the bill. Let’s start with JustCall pricing.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

APRIL 5, 2023

Are you searching for efficient business phone systems for your organization? This blog dives deep to pull out insights that help you choose. With countless options available in the market today – all rich with utilitarian features and value-added services – it can be tough to make a selection.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

OctopusTech

APRIL 27, 2021

Companies are now focusing more on customer support to enhance the customer experience. Thus, Customer support outsourcing is the key to attain a new record in sales and customer retention. Companies were able to retain their customers only because of their unique CX design. Real-Time Omnichannel Support.

outsourcing 101

outsourcing Chatbots Customer Support Self service 101

Aspect

SEPTEMBER 25, 2018

The simple fact is that the complex workforce planning process starts with a forecast of the future contact volume (voice inbound or outbound, email, chat, SMS, video, back office, etc.) SLA, balance of cost and revenue, a mandate to cover all contacts without limit as in 911 centers, handle tasks before a deadline, etc.)

Contact Center 185

Contact Center contact center workforce Wait times Education 185

JustCall

APRIL 5, 2022

The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling. In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . Traditional business phone systems are not geared to meet the needs of modern businesses.

voip 52

voip Real estate Interactive Voice Response Education 52

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Business Continuity. Cloud Agility.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Noble Systems

MAY 4, 2021

Noble Systems has been helping companies manage customer contacts and provide a better customer experience for over 30 years. In that time, we’ve seen a lot of changes – in technology, in customer behaviors, and even in employee expectations. Like its name says, a contact center supports customer contacts.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. Business texting – SMS with a high open rate turns out to be a very lucrative communication medium.

voip 52

voip APIs CRM Enterprise 52

aircall

DECEMBER 7, 2022

Built to help you streamline business communication, Nextiva is a VoIP solution that offers a connected experience through the phone, SMS, email, and chat. Let’s take a look at how these alternatives can help you make more calls, provide a stronger customer experience, and reach your goals. Reliability.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

Call Experts

FEBRUARY 16, 2023

When it comes to running an HVAC business, managing customer calls can be a challenge without HVAC answering services. This is especially true during the busy seasons. However, partnering with a professional answering service can help you manage your call volume, ensure customer satisfaction, and ultimately grow your business.

Answering services 52

Answering services outsourcing Analytics Technology 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. The best Gong alternative is a customizable, scalable solution that fits businesses of all sizes. Customer support Finally, consider the quality of customer support offered by the Gong alternative. Salesken SalesLoft Avoma Wingman 1.

Sales 52

Sales Coaching CRM Contact center software 52

Blueship Call Center

SEPTEMBER 26, 2023

Call centers began as internal divisions devoted to sales and customer service. Due to this, the number of call center outsourcing vendors who offer services adapted to different businesses and demands significantly increased. The customer experience is improved by constant availability, which shows dedication and responsiveness.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70