Jon Arnold

APRIL 20, 2022

Apologies for not getting the word out sooner, but it’s a packed lineup, and all the details to register and attend are here on the event website. Nobody explores what’s next like Jeff, and all of a sudden, it’s VON3 next week. Hope to see you there!

Technology 52

Technology Big data 52

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.

Contact Center 52

Contact Center Big data Call Center Technology 52

ShepHyken

AUGUST 4, 2017

The continual advancement of digital technology is nothing new, yet providing an outstanding customer experience is now becoming more impossible to do without incorporating the latest digital elements into it. Companies are swimming in customer data and often have the tools to understand that data.

Big data 189

Big data Customer Experience Personalization Technology 189

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ShepHyken

SEPTEMBER 15, 2017

Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken. Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution.

Marketing 483

Marketing Advertising Big data Personalization 483

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data 92

Big data Call Center Call Logging Self service 92

Customer Interactions

SEPTEMBER 12, 2013

Many other sensors and data sources will probably also be routed to PSAPs, such as LPR, gunshot detection, hazmat alerts, weather alerts, telematics, and even social media. While these sources of Big Data hold a lot of promise, they will create major challenges too. for a complete evidentiary record.

Big data 29

Big data Analytics Accountability Management 29

Clarabridge

FEBRUARY 5, 2019

Events bookmark our perception of time and give us a shared cultural experience. Specific events also help keep certain businesses afloat. but by the events for which those items were purchased. Some events take place on specific days, some span weeks or months, and each comes with its own traditions and customs.

Feedback 40

Feedback Sales Marketing Customer Experience 40

TechSee

JANUARY 4, 2022

TechSee’s visual assistance solutions simplify the way people deal with technology, and are being quickly adopted far and wide as more and more companies embrace visual transformation. We’ve pivoted and stretched to help a wider range of industries offer their customers better experiences with technology. 2021 Year in Review.

Self service 109

Self service Enterprise Upselling Big data 109

Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

ShepHyken

SEPTEMBER 21, 2018

Now I always create a diary event with the details to ensure it prompts me when a company has missed their SLA and I should be following up – usually with a phone call as they have now let me down again! You must deliver a consistent, convenient and frictionless experience. – Shep Hyken.

Customer Experience 256

Customer Experience Big data Technology Chatbots 256

AWS Machine Learning

FEBRUARY 2, 2023

One of the challenges when building predictive models for punt and kickoff returns is the availability of very rare events — such as touchdowns — that have significant importance in the dynamics of a game. Using a robust method to accurately model distribution over extreme events is crucial for better overall performance.

Calibration 74

Calibration Engineering Big data Automotive 74

AWS Machine Learning

SEPTEMBER 9, 2022

Reflection time is the time it takes for a feature to be available to read after the contributing events were emitted, for example, the time between a listener liking a show and the PIT LikeCount feature being updated. Sources of the data are the backend services directly serving the app. Operational health. About the authors.

Personalization 72

Personalization APIs Engineering Metrics 72

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 97

SaaS Journey mapping Upselling Best practices 97

Jon Arnold

APRIL 6, 2023

Another week, another event, but I’ll be home now for the rest of April. This was my first time attending an Extreme Networks event, and this was their first one just for “influencers”, which includes analysts, consultants and media. To varying degrees, each of these groups are influencers, but that topic is best left for another time.

Enterprise 59

Enterprise Engineering Consulting Consulting 59

Natalie Petouhof

AUGUST 15, 2022

This is where “Systems of Listening,” and the technology to support them, come in. This could mean eliminating pain points in the customer journey, developing new products and services, or developing self-service tools and technologies that increase convenience. All of these support the Systems of Understanding and Predicting.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

Natalie Petouhof

JUNE 4, 2015

Tweet Herman Wimmer, Co-President kicks off the event. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Beverage manufacturers are getting into entertainment in a big way.

Technology 48

Technology Transportation Entertainment Customer centricity 48

CSM Magazine

MARCH 19, 2021

As part of the transaction, IRI also entered a partnership agreement with Kognitiv, a B2B technology organisation headquartered in Waterloo, Canada, which is a world leader in collaborative commerce deployed through its unique Platform-as-a-Service. ” About the IRI Partner Ecosystem. For more information, visit www.iriworldwide.com.

Big data 52

Big data B2B Analytics Customer centricity 52

AWS Machine Learning

OCTOBER 1, 2022

The following heuristic is used for computing the escape rate: We start with a series of pressure events, based on the existing Most Pressed Player Match Fact. Each event consists of a list containing all individual pressure events on the ball carrier during one individual ball possession (IBP) phase. Examples of escapes.

Consulting 76

Consulting Consulting Telecommunications Big data 76

CustomerSuccessBox

JUNE 20, 2022

Just as the needs of customers are evolving, so is the technology. And if you as a business lose out on upgrading your technology then you will be soon pushed away from the marketplace. And if you as a business lose out on upgrading your technology then you will be soon pushed away from the marketplace.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

AWS Machine Learning

MARCH 30, 2023

How Keeper Efficiency is implemented This Bundesliga Match Fact consumes both event and positional data. Positional data is information gathered by cameras on the positions of the players and ball at any moment during the match (x-y coordinates), arriving at 25Hz. Tareq Haschemi is a consultant within AWS Professional Services.

Telecommunications 69

Telecommunications Consulting Consulting Big data 69

CSM Magazine

MARCH 31, 2020

We know our technology already works, rapidly revolutionising customer interactions with faster, better resolutions to customer queries. Now, we’ve gone one step further, exploring the potential of AI to maintain ‘business as usual’ when unexpected events happen.

Automotive 59

Automotive Transportation Big data Analytics 59

JivoChat

FEBRUARY 13, 2022

It’s implemented, for example, to collect and analyze data, enabling us to make data-driven decisions and to build customer profiles. . AI marketing can give a deeper understanding of the customer journey through big data analytics and machine learning. Reduce Errors. How to Use AI Marketing.

Marketing 52

Marketing Big data Analytics CRM 52

Natalie Petouhof

MAY 11, 2016

To learn more, apply here: https://www.constellationr.com/events/supernova/2016. The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Nominate yourself or someone you know before August 8, 2016. About the SuperNova Awards.

Big data 40

Big data CRM Analytics Enterprise 40

Avaya

AUGUST 21, 2017

So it’s the responsibility of stadium operators, club owners, and tech partners to discover how to use innovative technology to create unique, immersive, automated, smart, social, and personalized experiences. To fill a stadium now, you must push beyond to re-make attending an arena event into an experience in and of itself.

Entertainment 50

Entertainment Big data Analytics Technology 50

Spearline

NOVEMBER 5, 2019

It’s been a busy, insightful and exciting month for the world of Telecoms as multiple events took place across the globe, bringing together some of the brightest minds not only in the Telecoms industry but in the wider Information Technology arena. Highlights of GITEX Technology Week 2019 6th - 10th OCT.

Automotive 40

Automotive Telecommunications Healthcare Big data 40

Calabrio

APRIL 25, 2017

While this data is often richer and more complete than real-time data feeds, batch-loading is relatively inefficient for handling very large amounts of real-time data, and performance can suffer when the “refresh” intervals get shortened to minutes, or even seconds. The birth of Big Data.

Multichannel 56

Multichannel Contact Center Big data Metrics 56

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences.

Best practices 120

Best practices Government Engineering Accountability 120

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. Loyalty Summit: June 5-7, Barcelona.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success AI is all about leveraging big data, Artificial intelligence(AI), and machine learning(ML) to give unprecedented powers to every Customer Success Manager (CSMs) and team. Powered by its advanced AI model and big data crunching, it learns once and keeps learning with every new renewal, upsell and even churn.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

VocalCom

JULY 30, 2018

In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. Here are five ways to better understand your customers and give them great experiences using both technology and personal contact. Conduct focus groups and events.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

AWS Machine Learning

JULY 29, 2022

With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more. You can follow Prem’s work on LinkedIn.

Contact Center 95

Contact Center Interactive Voice Response Self service Accountability 95

Talkdesk

FEBRUARY 6, 2020

Despite this growth, there is still considerable confusion about what AI actually is, particularly in relation to Machine Learning, Quantum Computing, and even Legacy Automation Technology. AI is the technology that emulates human performance, typically by learning from it. Bad data drives bad results.

Engineering 52

Engineering Entertainment Big data Enterprise 52

Back Office Centers

SEPTEMBER 30, 2022

The growth of today’s enterprises depends on data. Thus, data mining is a topic that is expanding and is frequently the foundation for big data and data analytics. This is why small and large corporations hire outside companies to handle their data processing needs. Better Technology.

outsourcing 40

outsourcing Enterprise Big data Marketing 40