Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. Loyalty Summit: June 5-7, Barcelona.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences.

Best practices 123

Best practices Government Engineering Accountability 123

aircall

MAY 17, 2021

With the right technology partners and expertise, your small business can overcome any challenge it faces, accelerate growth, and become more resilient now and in the future. Some of the following reasons might sound familiar to you: Digital transformation initiatives require big changes and it overwhelms leadership to even think about it.

Transportation 71

Transportation Entertainment voip Construction 71

Stratifyd

JANUARY 29, 2019

With how quickly we’re growing and developing cutting-edge technology, we need talented individuals to join our team. Leverage marketing automation tools to develop and analyze key marketing metrics. Plan marketing events at the community and enterprise levels. . Plan marketing events at the community and enterprise levels.

Marketing 40

Marketing Analytics Healthcare Big data 40

Aria Solutions

JUNE 8, 2017

Most contact centers use interaction data to justify or support contact center metrics, such as average call handle time, speed of answer, abandonment and even first call resolution. But when you think about it, doesn’t it make more sense to capture data at the event and interaction level? And they got better and better.

Contact Center 48

Contact Center Big data First call resolution Metrics 48

Real Blue Sky

NOVEMBER 16, 2022

Their Early Warning System analyzes over one million events each week to make predictions on car parts that will need to be changed or repaired. In fact, tracking customer sentiment is now such an essential metric that 64% of companies consider following customer sentiment analysis critical for measuring #CX.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

Their Early Warning System analyzes over one million events each week to make predictions on car parts that will need to be changed or repaired. In fact, tracking customer sentiment is now such an essential metric that 64% of companies consider following customer sentiment analysis critical for measuring #CX.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

Their Early Warning System analyzes over one million events each week to make predictions on car parts that will need to be changed or repaired. In fact, tracking customer sentiment is now such an essential metric that 64% of companies consider following customer sentiment analysis critical for measuring #CX.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

JivoChat

FEBRUARY 16, 2022

AI marketing tools can help you in different aspects, for example, to enhance the quality of your content, make data-driven decisions, analyze performance, have new insights, and much more. . Nowadays, technology and marketing walk together, to keep ahead, it’s important to follow developments such as the use of AI in this area. .

Marketing 52

Marketing Advertising Analytics Benchmark 52

Xaqt

FEBRUARY 6, 2020

At the time, Latigent was the leading Business Intelligence provider for call centers, and we were focused on leveraging emerging technology to move that value proposition forward. technologies were first emerging. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

AWS Machine Learning

APRIL 21, 2023

This step uses the built-in ProcessingStep with the provided code, evaluation.py , to evaluate performance metrics (accuracy, area under curve). Configure the baseline step To monitor the model and data, a baseline is required. Monitoring for data drift requires a baseline of training data. medium', 'ml.m5.xlarge'],

Metrics 74

Metrics Telecommunications Analytics Healthcare 74

CX Journey

AUGUST 29, 2018

Despite what feels like a lifetime of various Customer Experience events, books, and consultants – all too often we still experience bad service. To achieve the Customer Wins requires technology and people One of the strengths that Gerry brings to this conversation is his combination of IT expertise and people focus.

Consulting 34

Consulting Consulting Big data Banking 34

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. Be Transparent. Leverage Digital Tools.

Sales 62

Sales CRM Marketing Best practices 62

Talkdesk

APRIL 21, 2017

This is just a teaser into the content we’ll be discussing at the event, but remember the only way to hear these incredible thought leaders for yourself is to buy a ticket. Turning Big Data Into Big Decisions. Customers create an overwhelming amount of data; some of it is valuable to brands and some of it is noise.

Contact Center 40

Contact Center Customer centricity Construction Technology 40

AWS Machine Learning

MARCH 15, 2024

When training is complete, choose the System tab to see the training time durations on your edge servers and aggregation events. Randy has held a variety of positions in the technology space, ranging from software engineering to product management. He entered the big data space in 2013 and continues to explore that area.

Healthcare 106

Healthcare Big data Engineering Accountability 106

SmartKarrot

MAY 26, 2022

This data can have the potential for some high-level insights. This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. Hire the right people.

Education 10

Education Analytics SaaS Surveys 10

AWS Machine Learning

DECEMBER 18, 2023

The triggers need to be scheduled to write the data to S3 at a period frequency based on the business need for training the models. When the model is ready, select the model and click on the latest version Review the model metrics and column impact and if you are satisfied with the model performance, click Predict.

Finance 105

Finance APIs Analytics Scripts 105

AWS Machine Learning

OCTOBER 1, 2022

Introducing Pressure Handling, a new Bundesliga Match Fact that aims to evaluate the performance of a frequently pressed player using different metrics. The following heuristic is used for computing the escape rate: We start with a series of pressure events, based on the existing Most Pressed Player Match Fact. Examples of escapes.

Consulting 78

Consulting Consulting Telecommunications Big data 78

AWS Machine Learning

JULY 29, 2022

Customer satisfaction is a potent metric that directly influences the profitability of an organization. It combines automatic speech recognition and natural language understanding technologies to create a human-like interaction for your applications. You can follow Prem’s work on LinkedIn.

Contact Center 98

Contact Center Interactive Voice Response Self service Accountability 98

Calabrio

APRIL 25, 2017

One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which is a self-contained silo of data. Historic data. The birth of Big Data. Contact center reporting technology of the future.

Multichannel 56

Multichannel Contact Center Big data Metrics 56

AWS Machine Learning

DECEMBER 1, 2022

With the SageMaker Python SDK, you can seamlessly update the Model card with evaluation metrics. Model cards provide model risk managers, data scientists, and ML engineers the ability to perform the following tasks: Document model requirements such as risk rating, intended usage, limitations, and expected performance.

Government 78

Government Metrics APIs Engineering 78

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You can always rely on me to do that for family events, for work, for college events. Paul: What’s the most disruptive technology of all time? Can you help me get that metric?

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You can always rely on me to do that for family events, for work, for college events. Paul: What’s the most disruptive technology of all time? Can you help me get that metric?

SaaS 52

SaaS B2B Upselling Metrics 52

AWS Machine Learning

JUNE 15, 2022

Edge is a term that refers to a location, far from the cloud or a big data center, where you have a computer device (edge device) capable of running (edge) applications. IoT relates to physical objects embedded with technologies like sensors, processing ability, and software. But how does IoT correlate to ML@Edge? Use case 1.

Transportation 76

Transportation APIs Big data Wireless 76

AWS Machine Learning

AUGUST 29, 2023

Batch inference The SageMaker batch inference pipeline runs on a schedule (via EventBridge) or based on an S3 event trigger as well. The batch inference pipeline includes steps for checking data quality against a baseline created by the training pipeline, as well as model quality (model performance) if ground truth labels are available.

Scripts 73

Scripts APIs Enterprise Accountability 73

Calabrio

APRIL 25, 2017

One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which is a self-contained silo of data. Historic data. The birth of Big Data. Contact center reporting technology of the future.

Multichannel 40

Multichannel Contact Center Big data Metrics 40

Calabrio

APRIL 25, 2017

One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which is a self-contained silo of data. Historic data. The birth of Big Data. Contact center reporting technology of the future.

Multichannel 40

Multichannel Contact Center Big data Metrics 40

AWS Machine Learning

JUNE 24, 2022

Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging. Initial phase: During this phase, the data scientists are able to experiment and build, train, and deploy models on AWS using SageMaker services. Personas, operations, and technology summary.

Enterprise 90

Enterprise Engineering Accountability APIs 90

AWS Machine Learning

MAY 10, 2023

Business analysts play a pivotal role in facilitating data-driven business decisions through activities such as the visualization of business metrics and the prediction of future events. His knowledge ranges from application architecture to big data, analytics, and machine learning.

Accountability 75

Accountability Enterprise Big data Management 75

SmartKarrot

JUNE 23, 2020

Without analytics, collation of behavioural data is a waste. Without analytics, CS teams can only rely on insufficient demographic data, or what’s called ‘vanity metrics. So, as Streaming, Sharing, Stealing: Big Data and the Future of Entertainment co-author Michael D. Did they like your latest feature changes?

Analytics 10

Analytics SaaS Upselling Entertainment 10