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CHATGPT: ARE THERE OPERATIONAL PITFALLS IN THIS NEW TECHNOLOGY?

CCNG

As the contact center industry looks toward ChatGPT and other emerging technologies, the positive possibilities seem endless. Information from these new technologies, like ChatGPT, is dynamic. Leaders at all levels want technologies that help make their organizations more productive, save labor dollars, and reduce headcount.

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How To Engage & Ignite Your Organization For Exceptional CX Technology Execution

CCNG

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. Active members have immediate access on the website after sign-in, Resources, Recorded Town Hall Events.

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Is This The Future of Events Post Pandemic?

Beyond Philosophy

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

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6 Tips for Hosting a Corporate Event That Resonates in Your Industry

CSM Magazine

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

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Future-Proof Your L&D With New Tech and Gamification

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

Between new technologies and unpredictable events worldwide, it can be difficult to know what challenges we should be ready for. In this exclusive webinar with Dr. Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs.

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Leading Contact Center Conferences and Events

Fonolo

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

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Is This The Future Of Events Post Pandemic? (Joe Pine Interview)

Beyond Philosophy

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. It turns out, virtual events, for the interested attendee, could be excellent resources for information.