Customer Interactions

JANUARY 29, 2015

Bob Banerjee was interviewed for two articles on Big Data for the new ASSA ABLOY Future Lab website. I invite you to read the full text of the second article below: In our previous article about Big Data we learned that retail giants like Amazon use Big Data to analyze purchases and boost sales.

Big data 28

Big data Management Sales 28

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

Natalie Petouhof

JUNE 4, 2015

Tweet Herman Wimmer, Co-President kicks off the event. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

JivoChat

FEBRUARY 13, 2022

It’s implemented, for example, to collect and analyze data, enabling us to make data-driven decisions and to build customer profiles. . AI marketing can give a deeper understanding of the customer journey through big data analytics and machine learning. Sales Forecasts and Dynamic Pricing. Increase ROI.

Marketing 52

Marketing Big data Analytics CRM 52

CSM Magazine

FEBRUARY 22, 2022

It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. Loggly is a cloud-based log management & analysis service that helps companies extract value & insights from machine-generated big data logs.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

CSM Magazine

MARCH 19, 2021

ISS’s platform processes sales and loyalty program data from retailers and allows users to easily review performance and generate actionable insights that inform merchandising and marketing decisions. ISS also offers a proprietary behavioral segmentation tool that creates customer segments based on shopping behaviour. .

Big data 52

Big data B2B Analytics Customer centricity 52

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. Customer Success teams are deploying data scientists to unravel the rationale behind customer churn, but ROI is taking longer than expected.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

AWS Machine Learning

FEBRUARY 13, 2024

Collaboration across teams – Shared features allow disparate teams like fraud, marketing, and sales to collaborate on building ML models using the same reliable data instead of creating siloed features. Audit trail for compliance – Administrators can monitor feature usage by all accounts centrally using CloudTrail event logs.

Accountability 108

Accountability Government Engineering Scripts 108

Totango

SEPTEMBER 1, 2022

In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics. Today’s competitive SaaS company needs a digital, data-driven, AI-powered approach to QBRs for SaaS. Reimagining the SaaS QBR .

SaaS 100

SaaS Journey mapping Upselling Best practices 100

AWS Machine Learning

OCTOBER 27, 2022

Advanced inventory forecasting using machine learning (ML) allows retail stores to maximize sales and minimize waste through more effective inventory management and turnover. After data is loaded to Amazon S3, an S3 event triggers AWS Lambda and invokes AWS Step Functions as an orchestration tool.

APIs 97

APIs Best practices Metrics Government 97

Back Office Centers

SEPTEMBER 30, 2022

The growth of today’s enterprises depends on data. Thus, data mining is a topic that is expanding and is frequently the foundation for big data and data analytics. This is why small and large corporations hire outside companies to handle their data processing needs. Marketing Campaigns.

outsourcing 40

outsourcing Enterprise Big data Marketing 40

JivoChat

FEBRUARY 16, 2022

AI marketing tools can help you in different aspects, for example, to enhance the quality of your content, make data-driven decisions, analyze performance, have new insights, and much more. . You can enhance results with trigger campaigns, like re-engaging abandoned carts, special events, and program milestones. .

Marketing 52

Marketing Advertising Analytics Benchmark 52

Call Journey

MARCH 26, 2020

Many global organizations manage their customer interactions predominantly via voice-based engagement – usually via small to large scale contact center channels or smaller inside sales teams in a B2B type context. A recent assessment showed that just in the U.S

Analytics 52

Analytics Employee engagement Contact Center Scripts 52

CSM Magazine

JULY 16, 2020

Meanwhile, scaling today’s virtual AI solutions is easy, enabling managers to adapt to unexpected events and emergencies as they happen such as the Covid-19 pandemic. Here are 3 ways AI can help the insurance industry in key areas: 1.

Automotive 59

Automotive Transportation Enterprise Upselling 59

Natalie Petouhof

JANUARY 24, 2016

Sales Predictions Using Social Conversations. Connecting the Dots and Humanizing Email Experience See Faster Email-to-Sale Conversions. Event Marketing Strategies and Nationwide. Trending: Raising the Bar on Cross-Channel Social Media Coverage for Events. Citizens Big Data Platform. Case Study Categories.

Marketing 40

Marketing Analytics Big data Engineering 40

CSM Magazine

OCTOBER 24, 2019

With a recent study revealing that 75% of UK consumers are ‘expected to buy in at least one peak event’, and 60% expected to use a laptop or PC for their purchases, there’s no doubt that the peak retail season is continuing to grow in popularity year-on-year. This ‘event’ starts earlier and earlier. Nowhere is this more acute than now.

Big data 45

Big data Technology Analytics Personalization 45

Aspect

DECEMBER 27, 2017

In my opinion, the most important event in 2017 was Apple’s “Business Chat” announcement at WWDC17 in April ( [link]. In 2018, we should see much better integration with customer data and analytics, bringing customer history, behavioral patterns, and big data into chatbot interactions.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Talkdesk

JANUARY 16, 2018

If your sales and customer service reps know what works before they answer or make a call, they’ll be much better equipped to overcome objections, qualify prospective leads, diffuse churn-inducing issues and become considerably more effective on the job. Everybody knows that.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

If your sales and customer service reps know what works before they answer or make a call, they’ll be much better equipped to overcome objections, qualify prospective leads, diffuse churn-inducing issues and become considerably more effective on the job. Everybody knows that.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Natalie Petouhof

SEPTEMBER 16, 2015

Salesforce IoT Cloud, Powered by Thunder—Connecting to the Internet of Customers IoT Cloud empowers businesses to connect data from the Internet of Things, as well as any digital content, with customer information, giving context to data and making it actionable—all in real-time.

Engineering 49

Engineering Sales Technology Marketing 49

Natalie Petouhof

JANUARY 5, 2016

Tweet CES: The Connected Internet of Things Dominates: Analysts predict by 2019 that only 49 percent of data in the cloud will be from PCs, and the biggest drivers of the shift will be smartphones and IoT. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. So to get the data, you need a sensor.

Big data 40

Big data B2C B2B Technology 40

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Go ask the person in Public Works responsible for managing your street lights what they think about dynamically adjusting the luminosity based on real-time events happening in the parking department.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

aircall

MARCH 19, 2021

By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. Data can also be used to analyze or guide decision-making and future activities.

Sales 62

Sales CRM Marketing Best practices 62

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. THE NEXT ACT.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Infinity

SEPTEMBER 25, 2018

Data analytics, conversational software, big data, and buyer profiles are just a few capabilities allowing companies to increase personalisation, with real business results. With this information you can then start to build a personalised proposal for your sales pitch to help make prospecting, engaging and closing deals easier.

Personalization 45

Personalization Analytics Big data Marketing 45

Kayako

MAY 11, 2017

Companies that utilize big data and customer analytics see 14% more customer retention than companies that do not, according to a 2014 report by Aberdeen Group. Your new customer will expect certain supplemental information, such as instructions for best use and contact information in the event of a problem with a deliverable.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Natalie Petouhof

FEBRUARY 21, 2016

Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies. Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) .

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Webinarstock Calendar of Events. How to Use SA to Close more Sales featuring JLodge. Link for WebinarStock US Sessions.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

aircall

JUNE 2, 2021

Share materials, such as discount codes and event invitations. However, sales teams and customer relationship managers do, and the information they learn about customers during these one-on-one interactions can be incredibly valuable to service reps. . AI and big data are more available now in customer service programs and tools.

Personalization 62

Personalization Customer Service B2B Self service 62

Callminer

NOVEMBER 6, 2019

Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. The properties of your data.

Big data 140

Big data Analytics Metrics Sales 140

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data 92

Big data Call Center Call Logging Self service 92

AWS Machine Learning

DECEMBER 18, 2023

Amazon SageMaker Canvas Amazon SageMaker Canvas is a visual machine learning (ML) service that enables business analysts and data scientists to build and deploy custom ML models without requiring any ML experience or having to write a single line of code. Note we have two folders.

Finance 107

Finance APIs Analytics Scripts 107

SmartKarrot

AUGUST 16, 2021

DX Summit is a CX conference that serves digital marketing and CX leaders with the virtues of voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges. The events listed above are the top-rated customer support and satisfaction gatherings around.

Customer Experience 11

Customer Experience B2B Big data Analytics 11

SmartKarrot

JANUARY 28, 2022

Last year was quite eventful for the CS world, to say the least. They will own everything that is post-sale that encompasses the renewal and expansion. The new sales strategy needs to go hand-in-hand with the customer success department. We saw the empowerment of the customer success function. Isn’t it amazing?

B2B 10

B2B SaaS Upselling Metrics 10

ShepHyken

SEPTEMBER 21, 2018

Now I always create a diary event with the details to ensure it prompts me when a company has missed their SLA and I should be following up – usually with a phone call as they have now let me down again! Ian Moyse is the Sales Director at Natterbox.

Customer Experience 258

Customer Experience Big data Technology Chatbots 258

AWS Machine Learning

JULY 29, 2022

Providing your customers with a highly efficient post-sales and service experience. Vamshi Krishna Enabothala is a Senior AI/ML Specialist SA at AWS with expertise in big data, analytics, and orchestrating scalable AI/ML architectures for startups and enterprises. You can follow Prem’s work on LinkedIn.

Contact Center 100

Contact Center Interactive Voice Response Self service Accountability 100

AWS Machine Learning

JULY 14, 2022

Before you can begin publishing events from your SageMaker hosted model into Fiddler, you need to create a project within your Fiddler trial environment and provide Fiddler details about your model through a step called model registration. Now you can publish some events to Fiddler in order to observe the model’s performance.

Enterprise 76

Enterprise Engineering Analytics Big data 76