NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies.
Fonolo
AUGUST 5, 2021
For example, if technology is limited and doesn’t allow for group meetings or video conferencing, the transition to online training will be very bumpy. We’ve put together our top 5 best practices for training remote agents to help you out. Fonolo uses cloud-based technology to keep our service as flexible as possible.
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Aspect
JUNE 24, 2021
When it comes to outbound contact strategies, many businesses struggle with understanding complex regulations, budget constraints and even outdated technology. The next ASUGA webinar, Proactive Outreach and Debt Collections Best Practices for Positive CX will explore the importance of balancing compliance with agent productivity.
TeamSupport
JUNE 20, 2023
In this blog, we will explore the five best practices that customer support teams should implement to provide great customer experiences even in challenging times. These technologies enable prompt responses, reduce time-to-resolution, and facilitate first contact resolution by swiftly providing relevant information to customers.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. By the end of this webinar, you will know: How to overcome roadblocks to implementing artificial intelligence.
Revation Systems
AUGUST 26, 2020
Over the last few months, patient access teams across the country have struggled with the need to quickly pivot with making their workforce remote due to restrictive legacy technology in healthcare contact centers. Here are a few best practices to consider as patient access teams navigate the new normal.
Uniphore
AUGUST 12, 2021
Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. View Webinar. If you’re one of the growing number of contact centers looking to implement a multimodal virtual agent, here are some best practices to get you started.
Speaker: Brian Morin & Helena Chen from SmartAction
In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement. Not all technology is created equal: ASR, NLP, NLU and what it all means.
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