CSM Practice

JULY 6, 2020

On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 There are three types of expansion selling plays you can make for your installed customer base: 1. Upsell. Upsells is a basic form of account expansion. and $0.27, respectively. 3. Bundles.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 There are three types of expansion selling plays you can make for your installed customer base: 1. Upsell. Upsells is a basic form of account expansion. and $0.27, respectively. 3. Bundles.

SaaS 71

SaaS Upselling Accountability Sales 71

JustCall

APRIL 3, 2023

Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells. This includes providing resources such as user guides, tutorials, and webinars. <H2>Must-Have How is customer success different from customer support?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Nicereply

APRIL 30, 2020

Cross-sell & Upsell, but first, answer the query. One of the good upselling models could be to offer the try something for free (limited time). Here comes a good upselling option. When can you upsell/cross-sell? Technology is changing rapidly, and so are the interactions with customers.

Sales 69

Sales Customer Service Upselling CRM 69

Totango

MARCH 10, 2020

The more mature your technology and CS processes become, the more agile your team will be and the better they will be able to receive and implement feedback. It can be used to create an early warning system to prompt action to capitalize on renewals and upsells, or to prevent churn. Training materials.

Customer Experience 93

Customer Experience Upselling Feedback SaaS 93

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . When determining the technology that can best support your team, step back and consider your end goal s. A re you assessing health?

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Mindtouch

JULY 25, 2017

It was developed by the Consortium for Service Innovation , a nonprofit alliance of service organizations that has helped push innovation in the technology and processes that companies use to capture and utilize knowledge. What information can you expose to customers to encourage an upsell or renewal? Check back here for more!

Self service 59

Self service Best practices Upselling Analytics 59

SmartKarrot

FEBRUARY 2, 2022

The webinar on ‘Customer Success: Learnings from 2021 and What Lies Ahead in 2022’ brought together an elite panel to shed light on customer success. With 500+ attendees, the webinar highlighted some key strategies, situations, and best practices for the customer success industry. About the Panel. contact-form-7].

Upselling 19

Upselling Best practices Sales Accountability 19

Talkdesk

SEPTEMBER 1, 2017

To discuss contact center analytics and how your team can use them to treat customers better, we invited Simon to co-host the Uncovering the Power of Reporting and Analytics webinar with us earlier this week. As technology improves, the barrier to measuring this metric lowers, meaning there’s no excuse for not tracking.

Contact Center 41

Contact Center Analytics Abandon rate Metrics 41

SmartKarrot

JUNE 3, 2022

Apply here: [link] Role: Customer Success Manager Location: Wilmington, MA, US Organization: Sovos As a Customer Success Manager, you will understand business priorities, technology landscape and internal stakeholders. Promote available content – including webinars, best practice guides, user guides, and the Sovos online portal.

Engineering 19

Engineering Best practices Upselling Sales 19

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. Today, conversational AI is everywhere.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. No worries if you missed the webinar, you can view it on-demand here. So, let me just start on the technology side a bit.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Understand market trends and keep up-to-date with the latest developments, trends and technology impacting our function and industry.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

AUGUST 16, 2021

Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Develop new materials – presentations, best practices, roll-out plans, QBRs. Understand level of adoption and assess the risk in renewing existing contracts. Grow usage of BrightEdge within each account.

Accountability 19

Accountability Upselling B2B Customer centricity 19

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. This is our most advanced product available , and we serve customers across many different industries, from finance to technology startups and everything in between. Some teams are responsible for onboarding and training.

Management 84

Management Finance Enterprise Accountability 84

SmartKarrot

JUNE 25, 2021

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Enterprise 10

Enterprise Upselling Best practices Customer retention 10

Amity

OCTOBER 12, 2017

For example, you shouldn’t start making massive technology investments until you have some of the other building blocks in places such as your customer journey and processes. Technology. Renewals and upsells. Best practice webinars. Technology. The Cycle of Customer Success. Customer Journey.

Metrics 61

Metrics Upselling Journey mapping CRM 61

Influitive

MAY 12, 2016

Calling ABM a “B2B marketing must-have,” 58 percent of marketers plan to invest in ABM technology or services this year, according to SiriusDecisions. Create connections between advocates and prospects, and create channels for your advocates to share these stories at in-person events, webinars or in your collateral.”.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

SmartKarrot

MARCH 2, 2022

Best practices for content marketing. HubSpot offers exclusive content in form of ebooks, webinars, etc, in exchange for contact information. One of the best examples of doing code marketing right is the example of Slack. Best practices for code marketing. Kissmetrics uses emails the best.

SaaS 12

SaaS Marketing Upselling Engineering 12

Amity

OCTOBER 12, 2017

For example, you shouldn’t start making massive technology investments until you have some of the other building blocks in places such as your customer journey and processes. Technology. Renewals and upsells. Best practice webinars. Technology. The Cycle of Customer Success. Customer Journey.

Metrics 49

Metrics Upselling Journey mapping CRM 49

SmartKarrot

JANUARY 20, 2021

Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention. Develop projects and programs that can be used to target and grow key customers.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JUNE 18, 2021

Adopt, help manage customer success best practices and methodologies for successful engagements throughout the customer lifecycle. Establish upsell and cross-sell playbooks to expand Canary footprint within the customer base. Manage and increase customer satisfaction, renewal/expansion, and overall client health.

Strategic Value 10

Strategic Value Finance Best practices Upselling 10

ChurnZero

NOVEMBER 22, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Join us as we share experiences from the trenches on aligning business priorities, technology and priorities. How to Calculate Your Renewal and Upsell Rate – Learn how to calculate these metrics and apply them to your SaaS business.

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

SmartKarrot

MARCH 19, 2021

Build out a customer service technology roadmap, in partnership with the data analytics team, to help make CS team more efficient and provide better/faster service for the customers. Building the clients into champions and advocates, including identifying opportunities for case studies and collaborative webinars.

Advertising 10

Advertising Upselling Accountability Analytics 10

SmartKarrot

NOVEMBER 23, 2020

You will be responsible for driving retention and growth for our most valuable customers, including the delivery of customer retention and upsell/cross-sell identification targets as defined by Customer Experience leadership and collaborating closely with Account Managers to execute on renewals and expansion opportunities.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. There are several ways you can use technology to make training more accessible. Social media posts.

SaaS 109

SaaS Journey mapping B2B Feedback 109

CSM Practice

JANUARY 1, 2017

In the technology industry, customer success management is developing into a vital department. They should upsell seats and service levels. Irit Eizips: How do you measure the results of your customer success team and share best practices? We share best practices, advice and learn from each other.

SaaS 58

SaaS Metrics Accountability Best practices 58

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Through these interactions, I firmly believe it will help create stronger relationships, as well as increase our opportunities for upsell and renewals.

Sales 41

Sales Upselling SaaS Best practices 41

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Top lead generation ideas & best practices that work.

Best practices 77

Best practices B2B Sales Chatbots 77

SmartKarrot

MARCH 28, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Engage at the leadership level with your accounts to understand their strategic goals, provide consulting for best practices, ensure continued account health, and expand the account relationship.

Consulting 3

Consulting Consulting Education Best practices 3

SmartKarrot

JUNE 30, 2021

Simplifying customer experience Ensuring customers are engaged and interested in the product Training customers effectively and efficiently Tracking and analyzing product adoption Helping customers who are not technologically abled. Here are five best practices you can do to improve product adoption. Improve your Product.

SaaS 10

SaaS Upselling Metrics Advertising 10

8x8

DECEMBER 3, 2018

Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. Once you’ve discovered where you are, you can start using technology to help you identify customer pain points—and start solving them. ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: What’s the best quality a leader can have? Paul: If you could use technology to solve one world problem what would it be, and why? You Mon: Right, and technology helps. We now know churn is really important.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: What’s the best quality a leader can have? Paul: If you could use technology to solve one world problem what would it be, and why? You Mon: Right, and technology helps. We now know churn is really important.

SaaS 52

SaaS B2B Upselling Metrics 52

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. Scaling is a challenge , and technology is, of course, the most effective way to deal with it.

Coaching 0

Coaching Engineering Upselling Marketing 0

JivoChat

JULY 7, 2021

Our technological world means the customer journey often takes place entirely online, so digital engagement is more important than ever. Your customer might engage with your brand by visiting a website and clicking a CTA, reading a blog post, conversing with a chatbot , “liking” a social media ad, or even participating in a webinar.

Chatbots 52

Chatbots Self service Upselling Sales 52

Amity

FEBRUARY 2, 2016

Customer Success Summit 2016 promises 2 days of interactive sessions, practitioner best practices and networking to master the business of customer success. • Webinars. It determines the effectiveness of free trials, paid pilots, churn reduction, renewals, upsells and referrals. March 21-22 - Customer Success Summit.

SaaS 80

SaaS Education Customer retention Sales 80