Cisco - Contact Center

JANUARY 8, 2020

These are just a few of the many benefits that cloud technology brings to a business including flexibility, security, capex versus opex, IT efficiencies, and access to innovative technologies that are only available in the cloud. Cisco takes a practical approach to help our customers make this important transition. Going Cloud?

Best practices 75

Best practices Contact Center Cloud contact Enterprise 75

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 133

Contact Center Enterprise Self service contact center solutions 133

Noble Systems

SEPTEMBER 29, 2020

What is Workforce Optimization (WFO)? Workforce Optimization is a business strategy that joins business performance and workforce management. The strategy is supported by integrated technologies, cross-functional processes and shared objectives, with an emphasis on automated processes, data visibility, and staffing.

Management 86

Management Gamification Quality management Schedule adherence 86

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Real-time Analysis: For some decisions, real-time data insights are essential, but achieving this can be technologically challenging. Not all call centers have access to such expertise.

Call Center 59

Call Center Management Contact Center Analytics 59