Callminer
JUNE 13, 2018
I had the pleasure of speaking on a webinar, Best Practices and Guidelines Purchasing Speech Analytics. But I wanted to share with you some of the questions, answers, and takeaways from the webinar.
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. What Is the Best Solution To Run Call Center Campaigns? Table of Contents What is Call Center Optimization?
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Aspect
JUNE 24, 2021
The next ASUGA webinar, Proactive Outreach and Debt Collections Best Practices for Positive CX will explore the importance of balancing compliance with agent productivity. The post Webinar: Proactive Outreach and Debt Collection Best Practices for Positive CX appeared first on Aspect Blogs.
VirtualPBX
AUGUST 15, 2023
Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies. The potential consequences of non-compliance were highlighted, underlining the significance of following best practices in this area.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Fonolo
AUGUST 5, 2021
We’ve put together our top 5 best practices for training remote agents to help you out. Be sure to mix up the media and training techniques involved – resources may include any of the following: Live and recorded webinars. The post 5 Best Practices for Training Remote Call Center Agents first appeared on Fonolo.
Callminer
JUNE 21, 2017
From video conference to webinars and online streaming websites, the Internet offers a wealth of resources that demonstrate the best and worst of customer service and techniques. Some employees learn a lot faster by witnessing the best practices first-hand. Using online training tools.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
Join us for this exclusive webinar with Chris Paxton as she walks us through: The key steps you can take to optimize your eLearning content for various international audiences. The best practices you can utilize to ensure a successful and logical translation experience.
Speaker: Dave Hoekstra, Calabrio
The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. By the end of this webinar, you will know: How to overcome roadblocks to implementing artificial intelligence.
Speaker: Irit Eizips, CEO, CSM Practice
By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value. How to effectively infuse customer success methodologies in your organization.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Join us for an insightful webinar with Ron Dutta, Vice President at Support Services Group, to learn the best practices your organization can follow to make astute decisions about taking on new channels. Tune in on Tuesday, September 17th for a discussion around: Best practices for an omnichannel customer service strategy.
Speaker: Brian Morin & Helena Chen from SmartAction
In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement. Not all technology is created equal: ASR, NLP, NLU and what it all means.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. Trends and best practices. But how does this affect overall customer satisfaction? Customer preference and experience with AI. How organizations are seeing success with implementation.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center. Best practices for leaders in the contact center to truly get to know their employees and gain mutual trust.
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