Totango

APRIL 11, 2019

An illuminated “check engine” light is scary because it doesn’t offer any solution. For many, “check engine” may as well just say “car broken”—and that’s terrifying. It is a powerful tool for capitalizing on potential upsell opportunities and preventing customer churn. How to Improve Your Customer Success Health Score.

Metrics 86

Metrics Upselling Accountability Enterprise 86

Totango

APRIL 30, 2021

Paid advertising for PPC, search engine marketing, social media and web retargeting. Price comparison engines. Customer marketing to promote renewals cross-sells and upsells. Developing marketing content for blogs, social media and video platforms. Web design and maintenance. Email marketing. Text marketing.

Customer retention 63

Customer retention Advertising Engineering Upselling 63

CustomerSuccessBox

FEBRUARY 2, 2022

We’ll look at some of the different challenges that can arise, as well as the best practices for dealing with them, in this guide. Drive a gentle upselling process. One of the most obvious goals of an acquisition is to increase upsells of your product. Learn about the strategies to increase upsells!

Upselling 52

Upselling Education Accountability Engineering 52

Help Scout

MAY 27, 2021

As head of the customer success team, customer success managers (CSMs) are the arbiters of best practices for customers. There are few individuals within your company that talk as candidly with your customers as your CSMs — they are a great source of data for your product and engineering teams. Knowledge type.

Accountability 65

Accountability Management Upselling Education 65

ChurnZero

NOVEMBER 4, 2022

With most businesses having gone partially, hybrid, or fully remote, You Mon recommends that all businesses adopt the mindset and best practices of a remote-first company to stay competitive. We know that instinctively, and by doing the renewal, the upsell, the cross-sell, we’re actually adding a lot more value to the customer.

SaaS 98

SaaS Customer centricity Finance Best practices 98

TechSee

APRIL 10, 2018

By turning a potential threat into a secret weapon, BPOs utilize the power of technology as a strategic differentiator, as well as an additional revenue source and growth engine. By gathering best practices from multiple industries and use cases available to them, BPOs can become leaders in new technologies and their implementation.

Call Center 139

Call Center Technology outsourcing Self service 139

Call Journey

JUNE 23, 2019

Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Automate Script Adherence and Sales Best Practices. Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics engine in the market.

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Automate Script Adherence and Sales Best Practices. Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics engine in the market.

Engineering 40

Engineering Analytics Upselling Scripts 40

SmartKarrot

JANUARY 13, 2023

Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. Own key metrics for your team including renewal forecast, activity management, upsell, adoption, and churn. Leading on and feeding into the Customer Success strategy and best practices. Apply here: [link].

Upselling 19

Upselling Best practices Engineering Coaching 19

SmartKarrot

MARCH 20, 2023

creating and carrying out chances for upselling and expansion. Handling the goals for expenses and income (renewal, upsell, and expansion). creating best practices and tactics that are measurable, repeatable, and lead to product acceptance, value, and expansion. establishing best practices for platform utilisation.

Upselling 19

Upselling Enterprise Technical Support Finance 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team. Apply here: [link] Role: Sr.

Upselling 19

Upselling Engineering Education Best practices 19

CustomerSuccessBox

JANUARY 8, 2020

Customer success department’s responsibilities are slowly increasing to encompass several things like increasing LTV of customer base, reducing churn, providing references, case studies, customer stories to sales and marketing, providing feedback to product team, creating upsell opportunities, facilitating renewals, etc! Predictable Upsells.

Upselling 52

Upselling SaaS B2B Metrics 52

SmartKarrot

JANUARY 12, 2023

Work with the global support and training team to share best practices and create a virtual team community. Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s investment. Apply here: [link].

Technical Support 19

Technical Support Engineering Best practices Upselling 19

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals.

Upselling 19

Upselling Coaching Best practices Consulting 19

Back Office Centers

JANUARY 31, 2023

Upselling is the term for this. When using best practices, online retailers may benefit greatly from this customer care channel. Businesses engaged in Christmas shopping that want to enhance customer satisfaction and raise profit margins can use it as a powerful sales engine.

outsourcing 40

outsourcing Customer Care Upselling Sales 40

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment. Continuously research and learn from best practices in the industry. Apply here: [link].

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

APRIL 20, 2022

Identify upsell opportunities that will be directed to General Managers on the Partnerships team. Analyze your client’s performance data to identify opportunities and recommendations with accompanying industry best practices. Manage the process for customer escalations, ensuring all the proper stakeholders are involved.

Upselling 19

Upselling Best practices Accountability Sales 19

SmartKarrot

OCTOBER 31, 2022

Identify and achieve targets on renewal rates, customer satisfaction, expansions and upsells. Curate product technical best practices and methodologies to use in customer success delivery. Partner with Sales team on renewals, upsells, cross-sells, and expansion opportunities. Ensure customer satisfaction.

Upselling 19

Upselling Best practices Coaching Engineering 19

SmartKarrot

JULY 27, 2022

Collaborate across business units and the team to institute, manage, execute, and enhance a best practice customer success program and account-level strategic plans. Identify upsell initiatives with additional product offerings that can be handed over to the sales team.

Engineering 19

Engineering Finance Best practices Upselling 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Upselling 19

Upselling Engineering Accountability SaaS 19

Mindtouch

JULY 25, 2017

According to the Consortium’s website, the impetus behind this switch was to make the processes and best practices that define KCS “generic.” By expanding KCS to non-Support departments, you can empower these roles to become part of the knowledge creation engine. They also know what it is that customers don’t know.

Self service 59

Self service Best practices Upselling Analytics 59

SmartKarrot

JUNE 3, 2022

Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Promote available content – including webinars, best practice guides, user guides, and the Sovos online portal. Create upsell and cross-sell opportunities with clients.

Engineering 19

Engineering Best practices Upselling Sales 19

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . Or trying to identify trends and patterns that maximize renewals, upsells or logo retention? . A re you assessing health? Automating processes?

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

SmartKarrot

NOVEMBER 15, 2021

Ensure customer success team is adhering to customer engagement best practices. Partner with the internal Celtra team members (Product Management, Engineering, Solutions) to align your activities with the customer’s business case and strategy. Manage a large book of business and be accountable for high renewal rates.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

JULY 7, 2022

Role: VP of Customer Success Location: New York, NY, US Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Engineering 19

Engineering Upselling Accountability Metrics 19

SmartKarrot

AUGUST 30, 2022

Advocate for corporate clients’ needs with the product, engineering, marketing and sales teams to ensure all departments work together to support a great client experience. When needed, partner with sales team to drive upsell opportunities. Provide additional training to help customers implement new use cases.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

JUNE 2, 2022

Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others.

Best practices 19

Best practices Finance Upselling Enterprise 19

SmartKarrot

MARCH 23, 2022

Collaborate with Product Management and Engineering to act as the “voice of the customer.” Developing and executing upsell and expansion opportunities. Consult on best practices, workflows, and management business reviews. Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Provide guidance to customers on new software upgrades, vulnerabilities, best practices. Apply here: [link].

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

MARCH 2, 2022

Best practices for content marketing. One of the best examples of doing code marketing right is the example of Slack. Best practices for code marketing. Kissmetrics uses emails the best. Best practices for email marketing. Best practices for email marketing.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

FEBRUARY 10, 2022

Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be a customer advocate while capturing customer feedback and reporting requests to product management and engineering. ” Identify opportunities to upsell to existing clients. Apply here: [link].

Education 19

Education Best practices Upselling B2B 19

The Petrova Experience

FEBRUARY 17, 2021

I do realize that at the enterprise level, web speed goals may be with business partners or IT engineers, but think about the insight here. Others miss out on this upsell opportunity. At checkout, a customer feedback survey is the best addition. This is the best practice that will lead your web visitor on a digital journey.

Healthcare 59

Healthcare Feedback Upselling Engineering 59

SmartKarrot

SEPTEMBER 12, 2022

Identify, own, upsell and uplift opportunities. Optimize and make sure the client is using bob according to the best practices and is getting value from bob. Guide the customer on product capabilities, usage and best practices. Execute Business Reviews, training, check-in calls, and feature implementation.

Best practices 19

Best practices Metrics Upselling Accountability 19

SmartKarrot

DECEMBER 15, 2021

Bring new and impactful ideas and best practices to the Customer Success organization. Share customer feedback and insights to Product Management, Engineering, Support, and Partnerships on the innovation and improvement needed to optimize the Parafin customer experience. Use data (KPIs, customer outcomes, etc.)

Engineering 19

Engineering Upselling Accountability Feedback 19

Amity

JANUARY 30, 2019

Do you have cross-sell or upsell opportunities with your product? CS Architects / Engineers. If your solution is complex to implement and more difficult to use then a customer facing architect or engineer role may be right for your organization. Account Management / CS Sales. Do you have a lot of integrations available?

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

NOVEMBER 17, 2022

Consolidate product feedback provided to CSMs from customers and act as a customer advocate to the Product and Engineering teams. Map and benchmark competition and share best practices. Upsell services and products. Help create a Customer Success Playbook that fosters an environment of success and accomplishment.

Benchmark 19

Benchmark Accountability Upselling Engineering 19

SmartKarrot

NOVEMBER 16, 2022

Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Ensure successful implementation of the service sales strategy, to profitably achieve qualitative and quantitative targets for services.

Upselling 19

Upselling Coaching Accountability Engineering 19