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B2B Customer Segmentation: Six Best Practices

Totango

This article will give you six best practices for optimizing your B2B customer segmentation. Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Six Best Practices for B2B Customer Segmentation.

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Best Practices for Effective Support: A Guide to Customer Intelligence

TeamSupport

Here are some best practices for fostering effective team collaboration: Open Communication: Encourage team members to share ideas, ask questions, and provide feedback. By implementing these best practices and leveraging powerful tools like TeamSupport, you can ensure your team is equipped to deliver exceptional customer service.

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Customer Data Management: Benefits & Best Practices

OctopusTech

Customer relationship management software is generally used by the sales team to know the purchase history of users, monitor and track interactions, and for upselling opportunities. Scope for cross-selling and up-selling opportunities Businesses might find cross-selling and upselling opportunities thanks to CDM.

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8 SaaS Onboarding Best Practices

ChurnZero

Read our guide here for the 8 SaaS onboarding best practices to step up your onboarding experience. It’s also a best practice to avoid a “big bang” approach, when you throw everything at your customers all at once. Put These SaaS Onboarding Best Practices to the Test.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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5 Best Practices for Hiring a Customer Success Manager

Totango

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. Suggesting upsells.

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3 Action Steps for Successfully Implementing Cross-Selling and Upselling

Playvox

Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? As more contact centers explore implementing cross-selling and upselling, they’re finding very little information on how to do it successfully. What do they value? What will help them achieve their goals?”.