SmartKarrot

JULY 27, 2022

Role: Director Customer Success Location: Remote, United States Organization: symplr As a Director of Customer Success, you will be responsible for providing leadership, mentoring, and professional development for customer success team members. Partner with solution engineers to deliver promised solutions in the sales process.

Engineering 19

Engineering Finance Best practices Upselling 19

SmartKarrot

AUGUST 30, 2022

Advocate for corporate clients’ needs with the product, engineering, marketing and sales teams to ensure all departments work together to support a great client experience. Provide additional training to help customers implement new use cases. Review customer health and flag and address any risks for churn.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

MARCH 23, 2022

Develop and deploy strategies, action plans, and playbooks to improve NPS, product engagement, and customer retention outcomes. Collaborate with Product Management and Engineering to act as the “voice of the customer.” Drive Customer Success outcomes with a premium on increasing expansion rates and reducing churn.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

MARCH 2, 2022

Best practices for content marketing. One of the best examples of doing code marketing right is the example of Slack. Best practices for code marketing. It drives user engagement, boosts conversions, and improves customer retention. Kissmetrics uses emails the best. Best practices for SEO.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

JULY 30, 2021

Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention.

Engineering 10

Engineering Best practices Customer retention Government 10

SmartKarrot

JANUARY 20, 2021

Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

AUGUST 10, 2020

It can shed light on what your customers want but aren’t receiving. You can also review your competition’s web presence and search engine optimization (SEO) rankings and keywords. Not only will this add value to your research but also provide insights into how your competitors are addressing these growing customer expectations.

Customer retention 19

Customer retention B2B B2C Feedback 19

SmartKarrot

MAY 31, 2021

Implement tools and platforms to ensure Customer Success can effectively support a 10x growth in merchants. Evaluate and implement methods to generate revenue from Customer Success through upsells and renewals. Function as the voice of the customer and provide internal feedback on how Daasity can better serve the customers.

Upselling 10

Upselling APIs Accountability Engineering 10

JivoChat

APRIL 13, 2021

This growth is a direct result of an enhanced customer experience, as consumers can get instantaneous, round-the-clock assistance from businesses offering automated support. Read on to learn more about the various ways that automating customer service can benefit your business. What Is Customer Service Automation?

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

JULY 21, 2020

You will play an integral role in their business, building strong working relationships with each and every client besides driving annual renewals and upsells. Have regular meetings with the customers to evaluate customer satisfaction and identify how Yext can serve them better in achieving their goals. Apply here: [link].

Enterprise 10

Enterprise Upselling Engineering Accountability 10

SmartKarrot

JULY 10, 2020

Apply here: [link] Role: Enterprise Customer Success Manager Location: Warsaw, Masovian Voivodeship, Poland Organization: Codility In this role, you will have to work with new and existing enterprise customers to ensure that they are successful and delighted by Codility tools and services. Apply here: [link].

Enterprise 10

Enterprise Upselling Engineering Accountability 10

SmartKarrot

JULY 5, 2021

Develop a culture of continuous improvement for process repeatability, operations scaling, capacity management, and customer satisfaction. Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth.

Advertising 10

Advertising Enterprise Upselling Accountability 10

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. Connect with Gemma .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Education Services Group

FEBRUARY 5, 2019

The second phase of the customer lifecycle is awareness and adoption. Whereas the initial setup and installation might have been done by engineers or IT people, your product is now in use by the end users who will be incorporating it into their everyday workflows. By now, the onboarding work is done and the product is up and running.

Education 45

Education Upselling Marketing SaaS 45

SmartKarrot

MARCH 29, 2022

SaaS businesses have seen that customers are capable of enhancing growth if they are retained with the company. Customer retention impacts company health directly. Preventing churn has always been one of the main components of customer success. To ensure customer churn reduces, you must achieve negative revenue churn.

Upselling 10

Upselling SaaS Sales Customer centricity 10

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Erika Villarreal.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Education Services Group

FEBRUARY 5, 2019

The second phase of the customer lifecycle is awareness and adoption. Whereas the initial setup and installation might have been done by engineers or IT people, your product is now in use by the end users who will be incorporating it into their everyday workflows. By now, the onboarding work is done and the product is up and running.

Education 40

Education Upselling Marketing SaaS 40

SmartKarrot

JUNE 10, 2022

Deploy effective programs to promote company value with customers and design the customer journey to drive customer lifetime value. Own the execution of securing renewals across the existing customer base and measured on customer satisfaction, implementation success, and some elements of upsell.

Best practices 3

Best practices Upselling Engineering Customer retention 3

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Examples include: Search engine queries and ads. Customer satisfaction and feedback surveys. Upsell purchases.

SaaS 107

SaaS Journey mapping B2B Feedback 107

SmartKarrot

JULY 6, 2022

marketing by delivering customer stories and references for each customer he/she owns. Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell. Support People.ai Apply here: [link] Role: Sr. Apply here: [link].

Government 3

Government Accountability Upselling Education 3

CustomerSuccessBox

JULY 19, 2022

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. There is no structured repository to consolidate, manage, and access best practices. Busy customer success teams can’t figure out how to build a framework and strategy.

Upselling 52

Upselling SaaS Best practices B2B 52

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. They also provide an opportunity to bring in best practices. Here’s an example of how to document key stakeholders:

Management 98

Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

MAY 28, 2021

Now that involves two main essential activities- Retaining Customers and Upsell to consumers. Subscription Economy is rewarding for those who Retain and Upsell to their customers. So when we look at the post-sales journey we see that 80-90% of the overall LTV revenue comes from the retention cycle that incorporates.

Technology 52

Technology SaaS Upselling Customer retention 52

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: Here is a list of top 10 customer success podcasts. Customer Success Leaders.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10