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Call Center Dialer Software: Optimization Best Practices


We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. – Brad Butler, Contact Center Software Consultant @ NobelBiz Another significant advantage of using dialers is that they can be designed to provide a streamlined experience for agents.

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Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco - Contact Center

Xentaurs is a next generation consulting and Cisco digital solution integrator partner dedicated to making digital technology transformation a reality. Most importantly, workshops are customized to address the customer’s business problems, including strategy, implementation, and enablement.


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COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services


a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.

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Lucky Seven! Calabrio Named a Top Workplace Seven Times Running


We evaluated our existing technology stack to see how we could use it even more effectively , turned on-site traditions into virtual events for the whole team , promoted the exchange of remote – working best practices and stories , and creat e d a diverse range of communication channels, to name a few initiatives. .

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Changes in Latitudes, Changes in Attitudes: See us at LISTEN 2019


We can’t confirm the availability of cheeseburgers, but there will be analysts, thought leaders and product experts sharing best practices with each other at LISTEN 2019, hosted by CallMiner. Come Monday. Ok, so it’s actually Tuesday….

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13 Best Practices for a Successful PSIM Deployment

Customer Interactions

I speak at security conferences throughout the year and host PSIM Workshops as well. My methodology was simple: I interviewed organizations and consultants that had implemented PSIM to gather the lessons they learned along the way. The result is list of best practices that were commonsensical, but surprisingly insightful as well.

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Introducing MapTrack.One: Adding accountability & predictability to the organisational approach to CX


Like me, Stefan leverages decades of practitioner experience to support businesses and customer experience professionals in a consulting capacity, all around the world. As a CX leader and consultant I have been there, done that … I am wearing the T-shirt! Sounds simple – well, it was and it wasn’t! So I know the steps.