Best practices Consulting Journey mapping Workshop 
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AUGUST 14, 2019
Customer journey mapping and CSAT scores: a satisfying match. Understanding your customer’s journey through journey mapping will help you identify those pain points to measure, improve and measure again. For example, a journey map may identify customers feel their invoices are too long and hard to understand.
Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,
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ClearAction
DECEMBER 31, 2016
Arrange action planning workshops for originating departments. Customer Journey Mapping — resolve to drive collaboration. For each journey phase/step, identify consequences to customers when things go right or wrong. Conduct cross-functional workshops to identify silos and plan ways to make the journey smoother.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.
ClearAction
DECEMBER 27, 2017
” The Power of Workshops. They taped and edited the interviews and showed them to groups of cross-discipline employees in workshops. They viewed these workshops as a pivot point to rise above preconceived notions of clients and the bank and employee roles. ” Strategic Focus. ” CEO-Driven.
Clarabridge
MAY 9, 2018
Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. Our first advanced session was led by Clarabridge’s Katie Costanzo, Director, Professional Services and Koren Stucki, VP, Strategic Consulting. These two took attendees through best practices for establishing a successful CEM program.
ChurnZero
NOVEMBER 22, 2021
This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. Customer Success Budgeting Best Practices and Lessons Learned. Best Practices.
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