So you attended the Customer Experience workshop, what now??? by Paul Clavering
MARCH 14, 2017
Normally a CX expert is drafted in and a workshop created for the key stakeholders. You may use a consultant to help facilitate the workshop and even help draft a plan, however it is more likely that you will know more about your industry and customers that he or she does. I have heard consultants blamed for not delivering the change quickly enough, when in fact in nearly all cases I have been involved in, this has been down to the organisation itself.
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