Solvvy

MARCH 8, 2022

In a recent webinar , Vanessa Van Arsdale and Aly Klidies talk with Solvvy’s Head of People, Abby Gates , to discuss employers’ biggest questions when it comes to the Great Resignation: Why are employees leaving? Here are the four main takeaways from the discussion: Anonymous opportunities for feedback will answer “why.”

Benchmark 62

Benchmark Chatbots Surveys Feedback 62

ChurnZero

SEPTEMBER 29, 2023

This can also help you gather product feedback. Industry and product benchmark achievements: Customers want to know what other customers who share the same attributes are doing and how they stack up against them. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

ChurnZero

SEPTEMBER 8, 2022

What process improvements can be made in the way you address customer feedback? Companies can deliver training through courses, videos, webinars, instructor-led training (ILT) and increasingly, virtual instructor-led training (VILT). What barriers to success are customers facing today?

Education 98

Education Benchmark Customer retention Metrics 98

COPC

MAY 23, 2023

Global Benchmarking Series, Contact Center Training and Development Research shows that an effective team leader can help improve employee satisfaction and retention. In this webinar with Harte Hanks, we have a research-backed discussion about the impact of investing in team leaders. US Employee Engagement Research Report COPC Inc.

Contact Center 88

Contact Center Employee engagement Coaching Benchmark 88

GetFeedback

JULY 19, 2019

It is a challenge to broadly benchmark these indicators because the number of variables is infinite. This is why organizations should begin by establishing internal benchmarks through a pilot program. . Passenger feedback from a Philadelphia-based airport alerted JetBlue to dissatisfaction. Then, work steadily to move the mark.

Airlines 123

Airlines Benchmark Surveys B2C 123

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Talkdesk

DECEMBER 1, 2020

Quality Assurance: How an organization ensures their CX meets their goals and aligns with guiding principles by evaluating agent-customer interactions, identifying areas of improvement and providing feedback or training for remediation. The post The 4 stages of contact center maturity and how to use them appeared first on Talkdesk.

Contact Center 104

Contact Center Benchmark Enterprise Customer centricity 104

AskNicely

MARCH 8, 2018

According to Forrester Research , the biggest risk in this new customer-obsessed era is timing (taking action on customer feedback too early or too late). Dimension Data’s 2017 Global Customer Experience (CX) Benchmarking Report , indicated that: More than 80% of B2B brands view excellent CX as a business differentiator.

B2B 60

B2B Benchmark Feedback Customer Experience 60

PeopleMetrics

JANUARY 24, 2022

Continuously measure CX after key touch points, empower action to be taken after each high-impact customer response (including service recovery), real-time results, benchmarks and helping you make sense of it all with world-class reporting and storytelling. This feedback is both qualitative and quantitative.

B2B 90

B2B Journey mapping B2C Benchmark 90

Amity

DECEMBER 11, 2017

In this webinar, you will learn about: Efficient processes for content creation and revision. Goals and benchmarks for onboarding success. For a full how-to around the art and science of effective customer onboarding, register for the webinar. Join our webinar on December 13th at 1:00 PM (ET) !

Benchmark 87

Benchmark Feedback Sales Management 87

ChurnZero

AUGUST 14, 2020

NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Solicit feedback to measure customer sentiment toward your product or business. Integrate NPS into a customer’s overall health score to factor in subjective customer feedback.

CRM 87

CRM Finance Upselling Accountability 87

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. In its original, unfiltered form, customer feedback might come across as merely negative or positive.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar. What are your metrics?

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

Solvvy

AUGUST 31, 2022

Analysts that have studied NPS across industries have found that benchmarks vary. You can use those benchmarks to see how you compare to competitors — and to set goals for your business. However, it provides specific customer feedback that can help you improve your business and the number of satisfied customers.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

GetFeedback

DECEMBER 2, 2019

Benchmark your CSAT score against your industry. Using the industry benchmarks available, CSAT allows leaders to compare where they stand against their competition. Benchmark your CSAT against your industry , and possibly, more importantly, those industries that have achieved more success with their scores. Get the Guide.

Benchmark 78

Benchmark Journey mapping Metrics Customer centricity 78

NobelBiz

NOVEMBER 20, 2023

Regular webinars and training materials can be instrumental in helping your team maximize the use of the new system​. If you want to learn more about training and benchmarking in contact centers, join Christian in this podcast episode featuring Bruce Belfiore. Provide them with resources and support for a seamless transition.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

Playvox

AUGUST 11, 2022

With this data, stakeholders across the business can make better decisions based on customer feedback. Related Article: 8 Benchmarks To Improve Your Live Chat Metrics. Related On-Demand Webinar: Ensuring Quality Among Your Agents: 5 Lessons for eLearning & Training. Poor Tag Coverage. Cost Of Manual Chat Tagging.

Analytics 83

Analytics Customer Support Benchmark Accountability 83

Lumoa

JULY 6, 2023

Automatically get summaries of thousands of feedback Summaries are done on a per card basis, you could get multiple at once! New Norwegian Topic Modeling We now offer an AI that will analyze your feedback and create Topics, in Norwegian! This powerful tool will give you Topic Summaries with the click of a button.

industry standards 16

industry standards Benchmark Feedback Management 16

Fonolo

MAY 23, 2018

While you get some good technology in place for them, encourage them to sit in on free webinars, team up on calls with more senior agents, and wherever possible, subsidize a certificate program of their choice (as a gesture of your confidence in them). Understanding Industry Benchmarks. Making the Most of Customer Feedback.

Call Center 86

Call Center Benchmark Scripts Contact Center 86

Lumoa

JULY 6, 2023

Summarize thousands of feedback with just one click Use the power of AI to save time and stress Safe and secure – none of your data will be stored anywhere outside of Lumoa If you want to also get access to the new GPT functionality, and be on the waitlist for cutting edge features, contact your CS manager or help@lumoa.me

APIs 16

APIs industry standards Surveys Benchmark 16

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Use feedback from the system to improve its efficiency. Customer Service benchmarks show the importance of a great procedure! Listen and optimize. Setting up tracking isn't enough.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. For example, chatbots gain more confidence in their responses based on feedback from agents and customers. AI and Bots: Are you ready? Reserve my seat.

Chatbots 52

Chatbots Scripts Technology Benchmark 52

ChurnZero

MAY 22, 2020

After a day or two, email your customer and share progress benchmarks to illustrate the actions that your most successful customers have typically completed by this time or step. Webinar]: How to Streamline Onboarding to Reduce Churn. . Offer them access to best practices from your knowledge base. Customer Success Around the Web.

Best practices 98

Best practices Accountability Benchmark Sales 98

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Watch the free webinar here.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

ClientSuccess

JULY 31, 2019

The ideal benchmark of the first time-to-value should be around 30 days, depending on your internal processes and procedures. Having clear, honest conversations with your customers is key to making sure they provide you with feedback (and success stories!) Webinar: How to Handle Churn in Your Organization and Focus on Growth.

Accountability 49

Accountability Metrics Benchmark Sales 49

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. For example, chatbots gain more confidence in their responses based on feedback from agents and customers. AI and Bots: Are you ready? Reserve my seat.

Chatbots 40

Chatbots Scripts Technology Benchmark 40

SmartKarrot

JANUARY 28, 2022

Analyse campaign results, develop benchmarks, and create and share regular performance reports with different stakeholders. Work with Success Team Members to maintain and deploy trainings, webinars, and content to support product education for publishers. Present new opportunities and solutions based on customer needs.

Upselling 19

Upselling CRM Finance Benchmark 19

8x8

DECEMBER 4, 2017

This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

ChurnZero

MARCH 12, 2021

The Success League joined us for a webinar to discuss how to drive win-win results for a range of negotiation scenarios. In the webinar, we cover: Basic negotiation approaches for CSMs. If you missed the webinar, you can watch it on-demand and get the slides. Common objections and how to prevent them. Q&A Recap.

Upselling 59

Upselling Personalization Sales Strategic Value 59

SmartKarrot

AUGUST 3, 2021

Prioritize tasks and relay feedback to the product team for potential design improvements or new features that will result in an exceptional customer experience. Drive product adoption through 1:1 customer interactions, training sessions, events and webinars. Constant benchmarking of Customer data against competition.

Benchmark 10

Benchmark Customer advocacy Customer retention Education 10

customer sure

NOVEMBER 26, 2014

Our competitors may have deep pockets, but not many of them get public feedback like this: “Excellent product coupled with fantastic customer service. The contrast with the feedback for a big company we compete with stands out to people who are researching the market thoroughly: (All scores out of 10, and correct at time of publishing.).

Surveys 97

Surveys Feedback Marketing Benchmark 97

SmartKarrot

SEPTEMBER 28, 2023

Customer renewals are the benchmark for successful customer relationships and the cherry on top of every business’s revenue sundae. Seek Feedback and act on It Feedback isn’t just to be collected; it’s to be acted upon. Yet, like all things worthy, the path to securing these renewals isn’t always easy.

Education 10

Education Customer retention Feedback Benchmark 10

NobelBiz

OCTOBER 24, 2023

Social media engagement for customer feedback. This webinar episode (Transitioning from Voice-Only to an Omnichannel Contact Center) is dedicated to contact center decision-makers who are considering omnichannel technology. Encouraging post-call surveys to gather feedback. Agent-assisted support via phone.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

Kayako

JULY 27, 2017

Do you get an increase in volume when a webinar is broadcast? Just like conversation volume, it is most useful when compared to previous periods, but also good to set up against a benchmark. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume. Every week?

Metrics 80

Metrics SaaS Surveys Enterprise 80

FreshGrade

APRIL 16, 2019

I strongly encourage you to view the webinar, “Assessment for Learning: Classroom Strategies to Improve Learning for ALL Students” in which you will be able to see both Powerpoint slides and videoclips * illustrating my comments. To provide feedback to help her excel. Providing feedback that moves learners forward.

Coaching 58

Coaching Benchmark Education Feedback 58