Talkdesk

DECEMBER 1, 2020

Quality Assurance: How an organization ensures their CX meets their goals and aligns with guiding principles by evaluating agent-customer interactions, identifying areas of improvement and providing feedback or training for remediation. The post The 4 stages of contact center maturity and how to use them appeared first on Talkdesk.

Contact Center 104

Contact Center Benchmark Enterprise Customer centricity 104

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. But CX very rarely deals in absolutes.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

ChurnZero

AUGUST 14, 2020

NPS software is used to create, deploy, and manage NPS surveys. NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Solicit feedback to measure customer sentiment toward your product or business. Webinar Software.

CRM 87

CRM Finance Upselling Accountability 87

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. So asking, “Hey product, what are you measuring?

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

Lumoa

JULY 6, 2023

Summarize thousands of feedback with just one click Use the power of AI to save time and stress Safe and secure – none of your data will be stored anywhere outside of Lumoa If you want to also get access to the new GPT functionality, and be on the waitlist for cutting edge features, contact your CS manager or help@lumoa.me

APIs 16

APIs industry standards Surveys Benchmark 16

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Use feedback from the system to improve its efficiency. Also, a quick survey at the end of the call to listen to your customers can be useful. Listen and optimize. Free your Phone!

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

ChurnZero

MAY 22, 2020

After a day or two, email your customer and share progress benchmarks to illustrate the actions that your most successful customers have typically completed by this time or step. Webinar]: How to Streamline Onboarding to Reduce Churn. . Offer them access to best practices from your knowledge base. Customer Success Around the Web.

Best practices 98

Best practices Accountability Benchmark Sales 98

customer sure

NOVEMBER 26, 2014

Our competitors may have deep pockets, but not many of them get public feedback like this: “Excellent product coupled with fantastic customer service. The contrast with the feedback for a big company we compete with stands out to people who are researching the market thoroughly: (All scores out of 10, and correct at time of publishing.).

Surveys 97

Surveys Feedback Marketing Benchmark 97

8x8

DECEMBER 4, 2017

This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

Kayako

JULY 27, 2017

Do you get an increase in volume when a webinar is broadcast? After you have conducted an NPS survey, you can do a deeper dive with follow-up surveys or additional questions. So, if you would like to determine exactly how a specific product change impacted your customers, use a well-targeted NPS survey. Every week?

Metrics 80

Metrics SaaS Surveys Enterprise 80

NobelBiz

OCTOBER 24, 2023

Social media engagement for customer feedback. Post-interaction surveys to gather insights. This webinar episode (Transitioning from Voice-Only to an Omnichannel Contact Center) is dedicated to contact center decision-makers who are considering omnichannel technology. Encouraging post-call surveys to gather feedback.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

ProProfs Blog

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ChurnZero

NOVEMBER 20, 2020

During our webinar with G2, we shared how modern Customer Success teams maximize insights from customer reviews to drive recurring revenue, including how to: Know when a customer is most primed to leave a raving review – and how to perfectly time your ask. If you missed the webinar, you can watch in on-demand. Q&A Recap.

Finance 98

Finance Feedback Sales Accountability 98

AskNicely

JANUARY 10, 2019

Validating that, AskNicely’s 2018 NPS Benchmark Study found forward-looking companies that strategically step away from price wars to concentrate on customer experience metrics are discovering more retention and better growth. And it can be integrated with your CRM to readily and easily trigger surveys to go out at important moments.

Metrics 60

Metrics Customer Experience Surveys Feedback 60

ChurnZero

NOVEMBER 2, 2018

NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts. You can think of it as a numerical value that indicates how loyal your customers are. Calculating Loyalty.

Journey mapping 95

Journey mapping Metrics Surveys Feedback 95

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. If yours is taking weeks to be able to give people feedback, you’re going to lose in that proposition.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

JustCall

JANUARY 31, 2023

Feedback on JustCall from Real-World Users “Painless, easy onboarding. per month/per license Why Use Zoom As An Alternative to Dialpad Zoom is a Video Conferencing, Web Conferencing, Webinars, and Screen Sharing tool It unifies cloud video conferencing, simple online meetings, and cross-platform group chat into one easy-to-use platform.

voip 52

voip Enterprise Interactive Voice Response CRM 52

ChurnZero

MARCH 22, 2019

This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

JustCall

APRIL 5, 2023

It comes at a good price for the features provided and is easy to use as well as set up JustCall Reviews Here are some reviews and real feedback from users. Nextiva Pricing Plans Essential – $17.95 per user, per month Professional – $21.95 per user, per month Enterprise – $31.95

voip 52

voip Enterprise Interactive Voice Response CRM 52

Pointillist

JULY 25, 2018

Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Submit Survey. Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical.

Analytics 93

Analytics Government APIs Metrics 93

Help Scout

FEBRUARY 11, 2019

Not only would one of our support pros fix the problem, they might also invite you to a webinar to deepen your understanding of the tool. Through customer interviews , market research, and feedback from customer support, customer success, and sales, they identify the needs of their customers. How can you serve them?

Customer Support 40

Customer Support Benchmark Personalization Marketing 40

Amity

JANUARY 27, 2016

9 – Health checks – review usage, benchmarks, and best practices. 12 – Bottoms-up feedback – send surveys to get end user feedback to review with leadership. • Register For Our Upcoming Webinar. Ongoing and Expansion. • The Best of Customer Success Today. New reader?

Upselling 57

Upselling SaaS Best practices Sales 57

Pointillist

JULY 25, 2018

Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical.

Analytics 43

Analytics Metrics Government Journey mapping 43

Branch Mesenger

SEPTEMBER 10, 2018

In our most recent webinar, we talked with Annette Franz, founder and CEO of CX Journey Inc., Companies Mentioned in this Webinar: Amazon. If you'd like to watch the webinar, sign up for our downloadable, on-demand webcast here. If you'd like to watch the webinar, sign up for our downloadable, on-demand webcast here.

Airlines 13

Airlines Best practices Consulting Consulting 13