ClientSuccess

MAY 17, 2022

Before we get into benchmarks, let’s take a step back and review what NPS entails. NPS benchmarks. Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. These benchmarks can help serve as a way to gauge how your team is performing when it comes to serving customers.

Benchmark 52

Benchmark B2B SaaS Metrics 52

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. If you missed the webinar, you can watch it on-demand. How does your company stack up to its peers in this regard? Q&A Recap.

Benchmark 98

Benchmark SaaS B2B B2C 98

NICE inContact

AUGUST 19, 2019

Contact center benchmarks , that’s how. You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

Benchmark 55

Benchmark Contact Center Best practices Enterprise 55

NICE inContact

AUGUST 19, 2019

Contact center benchmarks , that’s how. You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

Benchmark 54

Benchmark Contact Center Best practices Enterprise 54

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmark 52

Benchmark SaaS Metrics B2B 52

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Benchmark 106

Benchmark Marketing Advertising B2B 106

COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. These advancements are not only reshaping new hire training but are also setting new benchmarks for efficiency and effectiveness in customer support.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Toister Performance Solutions

APRIL 30, 2019

I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. In other words, I didn't launch the webinar properly so the recording could be saved. Employees often think they're doing better than they really are because there's no benchmark for great work.

Customer Service 63

Customer Service Advertising Feedback Benchmark 63

Lumoa

DECEMBER 8, 2022

Recently, we organized a webinar about how to integrate public reviews using Lumoa where “that cool guy Garen” showed: How to bring public reviews in Lumoa within minutes. How to add your competitors’ public reviews to the mix, so you can get a reliable benchmark and win in the market.

Customer Experience 94

Customer Experience APIs Benchmark Marketing 94

Connecting the Dots

APRIL 16, 2021

CCMC’s benchmarking of more than 120 companies found that when Quality, Service and Insights are closely aligned, customer satisfaction metrics increased at twice their prior annual rate. [1]. The post Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series appeared first on Customer Care Measurement & Consulting (CCMC).

Customer Experience 62

Customer Experience Complaint resolution Benchmark Metrics 62

ChurnZero

JANUARY 11, 2024

In other words, we asked more complicated and probing questions in each subsequent year to reveal better benchmarks. Th e complete 2022 Customer Success Leadership Study ( blog post | webinar ) is based on a survey of 1,000 respondents, presented by ChurnZero, ESG , Higher Logic Vanilla and involve.ai. of revenue. of revenue.

SaaS 52

SaaS Benchmark Surveys Finance 52

Comm100

MARCH 19, 2018

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. In this webinar, we’ll help you learn what needs to change, giving you practical ideas for safeguarding and improving your customer satisfaction while being mindful of cost reduction and ROI.

Benchmark 40

Benchmark Personalization Customer Service 40

COPC

DECEMBER 1, 2016

This survey program is an extension of the Customer Experience Management Benchmark (CXMB) Series. Webinar on Tues., A webinar to discuss the survey findings will be hosted by Chad McDaniel, president of Execs In The Know, and joined by Judi Brenstein and Jim Von Seggern of COPC Inc. Register Now! 6, at 12 pm central.

Multichannel 40

Multichannel Benchmark Surveys Customer Care 40

COPC

FEBRUARY 15, 2023

Global Benchmarking Series | Customer Experience COPC research shows that most customers prefer human-assisted support channels over self-service channels. Webinar: Service Journey Thinking Learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey.

Self service 85

Self service Interactive Voice Response Chatbots Benchmark 85

ChurnZero

JUNE 9, 2023

So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.” A healthy benchmark is a 95% renewal rate in a given period. A healthy benchmark is 100% NRR or greater.

Finance 98

Finance Metrics Benchmark Chief Customer Officer 98

Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” on September 24th at 12 p.m.

Banking 383

Banking Telecommunications Consulting Consulting 383

COPC

JULY 25, 2022

See how Amazon Web Services (AWS) automates voice and non-voice communication using natural language ML services in our upcoming webinar. 2022, Global Benchmarking Series, Con t act Center Technologies. 2022, Global Benchmarking Series, Contact Center Technologies. 2022, Global Benchmarking Series, Contact Center Technolo gy.

Self service 81

Self service Benchmark Chatbots Contact Center 81

ClientSuccess

SEPTEMBER 13, 2022

In addition, it’s a good idea to set benchmarks for onboarding speed to understand better if your team is excelling or falling behind on timelines. It’s also a good idea to revisit your previously established onboarding speed benchmarks to ensure your team performs at the right level.

Benchmark 76

Benchmark Metrics Education Accountability 76

ClientSuccess

JANUARY 12, 2022

Benchmark and measure impact. Determine your program KPIs and create a baseline to benchmark success. You can get more information and resources on building strong executive relationships with customers with these additional resources from ClientSuccess : Webinar: How To Measure The Strength of Your Customer Relationships.

Benchmark 75

Benchmark Finance Marketing 75

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.

Contact Center 67

Contact Center Benchmark Self service Best practices 67

Fonolo

JANUARY 4, 2018

Learn the top 3 contact center trends that you should act on this year by joining Fonolo on Thursday, January 25 th at 2:00 PM ET for a live webinar. Whether it’s discovering them for the first time, or tweaking your existing infrastructure to better accommodate customer needs, there’s just no room for delay. Phone Calls Are Essential.

Contact Center 59

Contact Center Chatbots Call Center Education 59

ChurnZero

SEPTEMBER 29, 2023

Industry and product benchmark achievements: Customers want to know what other customers who share the same attributes are doing and how they stack up against them. Praise customers whenever they reach or exceed a benchmark set by the broader industry or relevant customer cohorts within your company.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

Solvvy

MARCH 8, 2022

In a recent webinar , Vanessa Van Arsdale and Aly Klidies talk with Solvvy’s Head of People, Abby Gates , to discuss employers’ biggest questions when it comes to the Great Resignation: Why are employees leaving? Benchmark employee feedback to identify areas of improvement.

Benchmark 62

Benchmark Chatbots Surveys Feedback 62

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.

Contact Center 54

Contact Center Benchmark Self service Best practices 54

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. As it turns out, the Golden Rule is really the benchmark for success when it comes to customer service and support. In fact, a lot.

Benchmark 80

Benchmark Upselling Education Best practices 80

COPC

MAY 23, 2023

Global Benchmarking Series, Contact Center Training and Development Research shows that an effective team leader can help improve employee satisfaction and retention. In this webinar with Harte Hanks, we have a research-backed discussion about the impact of investing in team leaders. US Employee Engagement Research Report COPC Inc.

Contact Center 88

Contact Center Employee engagement Coaching Benchmark 88

ClientSuccess

MAY 24, 2022

While a perfect 100 is a nearly impossible score to achieve, there are some benchmarks your team can plan towards. Other key benchmarks include: 20 or above = favorable. You can learn more about NPS with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business.

Benchmark 52

Benchmark Metrics Surveys Management 52

Beyond Philosophy

JUNE 30, 2015

It is always considered a benchmark. Join us at our webinar , “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” to learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%.

Benchmark 308

Benchmark Customer centricity Marketing Customer Experience 308

Beyond Philosophy

JANUARY 2, 2019

Sign up for webinars. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. It is difficult to do, but it facilitates these changes in behavior that you need to be successful in improving your experience. Always be educating.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

ClientSuccess

FEBRUARY 15, 2021

Here are a few actionable ways to use your new secret weapon to help customers: Set designated service level benchmarks and ask CSMs to meticulously track progress against these goals. Share new content and resources with your customer contacts, including eBooks, webinars, and product notes, to help boost their product value.

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

GetFeedback

JULY 19, 2019

It is a challenge to broadly benchmark these indicators because the number of variables is infinite. This is why organizations should begin by establishing internal benchmarks through a pilot program. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

Airlines 123

Airlines Benchmark Surveys B2C 123

ChurnZero

SEPTEMBER 8, 2022

Companies can deliver training through courses, videos, webinars, instructor-led training (ILT) and increasingly, virtual instructor-led training (VILT). Another benefit of automated onboarding is that it can be delivered instantaneously, regardless of time zones or the availability of instructors.

Education 98

Education Benchmark Customer retention Metrics 98

Amity

DECEMBER 11, 2017

In this webinar, you will learn about: Efficient processes for content creation and revision. Goals and benchmarks for onboarding success. For a full how-to around the art and science of effective customer onboarding, register for the webinar. Join our webinar on December 13th at 1:00 PM (ET) !

Benchmark 87

Benchmark Feedback Sales Management 87

NICE inContact

SEPTEMBER 10, 2019

Our latest research on Customer Experience reveals what business think of self-service vs. customers, along with many other important benchmark stats. To learn more about self-service and its importance in creating a seamless experience, register for our upcoming webinar “What do your customers really think about you?”.

Self service 60

Self service Contact Center Benchmark Customer Experience 60

AskNicely

MARCH 8, 2018

Dimension Data’s 2017 Global Customer Experience (CX) Benchmarking Report , indicated that: More than 80% of B2B brands view excellent CX as a business differentiator. Dimension Data’s 2017 Global Customer Experience (CX) Benchmarking Report , indicated that: More than 80% of B2B brands view excellent CX as a business differentiator.

B2B 60

B2B Benchmark Feedback Customer Experience 60