Countries that approved video identification in banks

RichCall

In this post I’ll try to list the countries allowed their banks to identify clients through video. Proof links are included. The list will be continuously updated as I learn about new ones. Here’s what I have so far (a/b order): 1. Austria.

Step up Customer Assistance with Live Video Support

TechSee

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

APIs 158

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How Branchless Banking is Changing the Conversation

Revation Systems

At the foundation, banks were established to provide a place for people to store and leverage their earnings as well as receive financial assistance for planning, loans, etc. The future of banking, on the other hand, is much more than what we’ve seen so far. Banks Themselves Save Money.

How LinkLive Has Disrupted Banking

Revation Systems

From an influx of new players such as Apple and Google, to changing customer mindsets and expectations, the competitive stakes for regional banks in the U.S. In this environment, integration is key to providing value for regional banks — an analysis from which LinkLive was originally launched.

Net Promoter® News: United Airlines, National Australia Bank (NAB), Commonwealth Bank of Australia (CBA)

CustomerGauge

United Airlines ties $500,000 CEO bonus to customer satisfaction results We have all read and seen the news and videos regarding United Airlines’ recent customer service debacle.

Automation in Bank Surveillance and Fraud

Verint

The bank and credit union security teams can dedicate their time and effort to more relevant tasks since automation allows for certain operations to be completed on their own and in a timely manner. Combining AI and video also creates a powerful tool when it comes to investigating and deterring fraud. Learn how Verint can help your bank automate its security and investigative functions.

At A Fork In the Road: As a Customer Relationship Driver, Where Is Branch Banking Headed?

Beyond Philosophy

Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. Banks can’t quite make up their minds about what branches are supposed to be. At a time when banks are closing branch locations at a record pace (over 1,400 in 2014, with Bank of America, alone, closing more than 140) that is likely to continue, the need for the services they offer remains pretty much the same. Why does banking have to be a chore?

All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

Avaya

Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service via a smartphone app and a 24×7 video contact center.

HITRUST — and Banking? Why Certification Matters to More than Just Hospitals

Revation Systems

For regional and community banks, which are the bulk of the financial institutions in North America, selecting a new vendor or partner involves an in-depth review of the offering and its related landscape — to ensure the organization is making the best quality choice.

Verint Helps National Bank of Commerce Enhance Branch Surveillance

Verint

For more than 80 years, National Bank of Commerce (NBC) has provided financial services and support to the communities of the “Twin Ports” of Wisconsin and Minnesota. NBC relied on an analog video system to help enhance security and reduce fraud, and had multiple third-party systems in place. In addition, the bank purchased licenses for our anti-skimming/loitering and facial detection analytics software.

Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition

Avaya

Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. There’s no denying that banking is evolving. In Italy, banks like CheBanca!

TD Bank Made Me Cry and Reached Millions of Customers

PeopleMetrics

TD Bank made me cry today. Picture this: I’m at my desk in an open-office workspace, when a co-worker IMs me a video about TD Bank. I had previously written on switching from TD Bank to an online bank named Simple , so I’m interested, and I click the link.

Banks: Fighting Fraud and Monitoring Closely—Is It All Cyber-Secure?

Verint

We know by now that for banking and financial organizations to identify security threats and vulnerabilities, mitigate risk, ensure operational compliance, and combat fraud, a comprehensive and innovative security approach is necessary. Technology plays a key role in fraud reduction to make banks and financial institutions safe. In the case of a fraud investigation, bank officials are working with a large amount of sensitive data, demanding extreme care and attention to detail.

Report: Small Banks Are More Customer-Centric

Toister Performance Solutions

A new report from the American Customer Satisfaction Index (ACSI) shows branches and ATM machines are just about the only place where credit unions and community banks lag behind larger financial institutions. Here's the breakdown of overall customer service ratings by size of bank.

How to Evolve Banking Customer Experiences for Survival

PeopleMetrics

This was the terrifyingly binary challenge Joe Sullivan , CEO of Market Insights delivered to a group of banking execs last Friday at the N.J. Joe shared some statistics that would make less-intrepid bank executives contemplate a career change. "Evolve or Die".

ConcentrixCX: What If You Had CX Superpowers?

Concentrix

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power!

The Bank Branch Digital Transformation Trifecta

Avaya

So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. In 2016, Ernst & Young introduced its Banking Relevance Index (BRI), designed to measure the importance of traditional banks to customers’ lives.

The 10 steps to digital customer experience success in banking

Eptica

Date: Friday, August 14, 2015 The 10 steps to digital customer experience success in banking. Think about it – when was the last time you went into a bank branch, excluding to use the ATM?

Video Differentiates the Customer Experience – Part 1

Aspect

If a picture is worth one thousand words than a video should be worth 1.8 These videos aren’t entirely produced by amateurs either. Brands quickly caught on that customers may prefer video for simple troubleshooting or product set up and release them in their FAQ sections.

ConcentrixCX: What If You Had CX Superpowers?

Concentrix

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power!

Leading Bank Banks on NICE Situator

Customer Interactions

With their complex security challenges and many remote locations, banks need solutions that can help them monitor and manage physical security more efficiently and effectively. In this video, Millennium BCP''s Security Manager, Mr. Vitor Monteiro explains how his bank is leveraging NICE Situator to tackle these tough security, safety and operational challenges. Millenium bcp is the leading retail bank in Portugal with over 900 branches.

Benefitting from Today’s Advanced IP Video Capabilities without Breaking the Bank

Customer Interactions

According to an IMS Research forecast, 2013 will be the tipping point wherein networked or IP video surveillance equipment sales will overtake analog video surveillance equipment sales. There is no question as to the benefits that IP video provides. Fortunately for Security and IT departments looking to migrate to IP video there are paths that don’t require organizations to rip and replace existing systems. Americas Security Video Solutions

Are You Proactively Addressing Security Weaknesses Before Intruders Do?

Verint

Reacting after the fact to an unforeseen security event used to be the only option for bank officials. At an ATM, branch, corporate campus or even an online banking website, the minute a security incident begins, officials have no time to waste. Financial institutions must go beyond simply utilizing video surveillance for security.

‘Banking’ on Situation Management

Customer Interactions

A Q&A interview with NICE Banking Sector Expert Erez Goldstein. Consolidation in the banking industry has its upsides…and some downsides as well, especially when it comes to managing physical security. In this Q&A interview, Erez Goldstein, Banking Sector Senior Product Marketing Manager for NICE Systems, shares his perspective on the security challenges facing the banking industry, and how Situation Management can help.

Feasting on the Benefits of Digitally Transforming Industries

Revation Systems

Many industries, such as healthcare and banking, are also looking back on the year and finding areas to be grateful for. Perhaps the most notable, and the one that’s creating the most buzz in the healthcare and banking industries today, is digital transformation.

As Branches Evolve, So Will the Workforce

Verint

Bank branches have gradually evolved over the last decade. In lieu of the traditional brick-and-mortar design with designated teller lines, sales and lobby areas, many banks are transitioning their branches into newer formats to modernize and meet market demand. Let’s explore three ways banks can better manage their changing branch workforces. And banks will need to be able to analyze performance data not only by employee, but by role, branch, branch type and market.

Join Verint at ISC West 2018—Gaining Intelligence and Reducing Risk

Verint

Verint FaceDetect, for example, which will be on display at the conference, is a unique video analytics solution that can adapt and learn from new situations—similar to how the human brain works. Enhanced investigations and evidence gathering are also in demand in today's world, and in the financial and retail markets in particular, as cybersecurity and fraud threats continue to plague banks and financial organizations.

Computer Vision AI: The Secret Ingredient for Contact Centers

TechSee

Automatically extracting and analyzing data from both stills and video, computer vision gives a machine the power to derive meaning by interpreting the visual data according to sophisticated algorithms built around previous experiences. Today’s contact centers face a daunting challenge.

Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big

Noble Systems

Jim Marous, co-publisher of The Financial Brand, laid out the table stakes in his October report on bringing humanized experiences to digital banking. “As To borrow from video game-speak, everyone gets to the next level.

Consumers Can Research a Company and Schedule Appointments Faster and Easier

Natalie Petouhof

In addition to scheduling appointments with branch employees that have the right skills for a given topic, the combined offering can schedule remote financial specialists to meet with customers and branch employees by video conference for even greater omnichannel customer engagement. This enables the broader sharing of resources across the bank enterprise, whether they are in a contact center or another location.

When It Comes to Security, Consumers Must Show Vigilance

Revation Systems

Despite this increasing awareness, many consumers remain in the dark about these types of vulnerabilities or rely solely on the security measures implemented by institutions such as banks, websites, retail stores and health clinics — without knowing that their own choices could put them at risk.

When It Comes to Security, Consumers Must Show Vigilance

Revation Systems

Despite this increasing awareness, many consumers remain in the dark about these types of vulnerabilities or rely solely on the security measures implemented by institutions such as banks, websites, retail stores and health clinics — without knowing that their own choices could put them at risk.

Physical Security in Retail Banking: A cost of doing business, or opportunity to build a stronger ROI?

Customer Interactions

There are few industries that spend more on physical security than retail banking. With hundreds or even thousands of branches to secure and protect, banks invest in all types of technologies, from CCTV and access control to fire alarm and vault management systems. And, mergers and acquisitions can create new complexities, as the ‘parent’ bank is faced with either absorbing the other bank’s legacy security systems or ‘ripping and replacing’ them.

Preparing Your Business for the API Economy

Nexmo

When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs. Think about banking. Outside of start-ups, traditional retail banks are investing in public APIs.

APIs 74

CX: The Shift from Call Center to Contact Center

Revation Systems

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.

Navy Federal Credit Union Offers Exceptional Customer Service to Customers Who Served

Verint

Click here to watch the video. Workforce Management Customer Satisfaction Customer Service Customer Experience Bank and Financial Services customer engagement optimization contact center workforce optimization employee productivity customer engagement customer focus workforce productivity financial services scheduling schedules workforce management software workforce optimization software cost reduction workforce engagement employee schedules

Re-Thinking with a Customer-Centered Lens

Mindtouch

For example, I work with banks and I work with airlines and those sorts of organizations, helping them rethink what they do within the context of a personalized customer-centric perspective. Customer Experience Industry Trends Video Customer Success Interview Self-Service

Balancing High Tech and High Touch to Maximize Customer Experience

Avaya

In financial services, online channels are preferred by 90% of customers ; however, 88% still want the option of a live person for discussing their banking needs. Video-enabled ATMs: Customers can engage via self service or video conferencing with a remote teller if needed.

Six Ways to Achieve Regulatory Compliance

Verint

However, recording today involves far more than capturing calls—we must also include IM, video, desktop screens, app/screen sharing, white boarding, file transfer, SMS and other types of electronic communication. Whether it’s voice, video, IM, desktop screen or content sharing, look for compliance recording solutions that can capture all communication types across leading unified communications, collaboration and trading communications platforms.

501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting (a One Win Book Review)

Customers That Stick

Check out the video below to hear Adam’s one win that you can take away from 501 Ways to Roll Out the Red Carpet for Your Customers to improve your organization’s customer experience and customer service.