Talkdesk

OCTOBER 8, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.

Banking 119

Banking Chatbots Virtual Agent Contact Center 119

Ameyo

MAY 6, 2020

After the supreme court discontinued the e-KYC, it became difficult for the industry to target people in remote locations … Ameyo Launches Video KYC Engagement Platform for Banking and Finance Read More » The post Ameyo Launches Video KYC Engagement Platform for Banking and Finance appeared first on Ameyo.

Finance 52

Finance Banking 52

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

SharpenCX

FEBRUARY 24, 2023

Banks and credit unions are no exception here. Banks have long been struggling to keep up with digital customer experience expectations. In a world where digital trends and mobile apps are the norm, many banks are still playing catch up. It’s time for banks to take their customer experience to the next level.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. One of the areas where this evolution is most evident is in the way banks communicate with their customers. What is a banking phone system?

Finance 52

Finance Banking voip Analytics 52

Certified Languages International

OCTOBER 10, 2023

10, 2023) — Certified Languages International (CLI), a leader in the remote interpretation and language services industry, announces the rollout of MERFi , a proprietary video remote interpreting (VRI) platform, effectively migrating its existing clientele from a third-party VRI service in use since 2013.

call center solutions 52

call center solutions Banking Education Call Center 52

Beyond Philosophy

MARCH 31, 2015

Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. Banks can’t quite make up their minds about what branches are supposed to be. The largest banks appear to be all about building branch relationships through technology. Are they both? Are they neither?

Banking 311

Banking Airlines Self service Finance 311

CafeX

FEBRUARY 16, 2022

Overview A large regional bank in the United States provides financial services to customers through 58 full-service branches across eight states. Recognizing that an incident could upend their solutions and disrupt their service, the bank drafted an initial approach for managing incidents.

Banking 62

Banking Management 62

CafeX

FEBRUARY 16, 2022

A large regional bank in the United States provides financial services to customers through 58 full-service branches across eight states. Recognizing that an incident could upend their solutions and disrupt their service, the bank drafted an initial approach for managing incidents. The Solution.

Banking 62

Banking Management 62

Comm100

MAY 4, 2023

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one factor that can be lost within digital banking which many customers still long for. Personal, human interactions. This is where live chat comes in. Live chat can be very personal.

Banking 52

Banking Personalization Customer Experience Wait times 52

Ameyo

MAY 13, 2020

RBI’s recent decision to allow Video KYC for Banks, Financial Institutions, and NBFCs is a major relief. With Video KYC, banks and FIs can onboard customers in 3 minutes while eliminating the need for a … How to Find the Right Video KYC Vendor? Read More » The post How to Find the Right Video KYC Vendor?

Banking 93

Banking 93

Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.

Banking 126

Banking Real estate Government Contact Center 126

Eptica

MAY 6, 2020

Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Author: Pauline Ashenden - Demand Generation Manager The coronavirus pandemic is actually accelerating digital transformation in many verticals, and banking is a prime example.

Banking 79

Banking Customer Service Multichannel Best practices 79

REVE Chat Blog

FEBRUARY 12, 2020

In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .

Banking 76

Banking Customer Experience Chatbots Big data 76

Revation Systems

SEPTEMBER 8, 2020

-LinkLive Banking provides chat and video communication solutions to enhance the customer experience in digital banking channels-. CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions , has partnered with Revation Systems to offer community banks LinkLive Banking, a secure digital communications platform.

Banking 62

Banking Customer Service Chatbots Enterprise 62

Revation Systems

MAY 5, 2020

As stay-at-home orders began to ripple across the nation in March, the banking industry began to shut down branches or significantly limit their hours of business to help stop the spread of the novel coronavirus. In the meantime, banks are shifting their communications strategies in response to the ‘new normal.’. In fact, J.D.

Banking 71

Banking Contact Center Wait times Chatbots 71

Certified Languages International

JUNE 30, 2023

The limited English proficient (LEP) community needs language access in banking. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. Bring the human touch to their banking experience. Larger banking chains will likely focus their efforts on Spanish speakers.

Banking 40

Banking Bilingual agents Advertising Feedback 40

Beyond Philosophy

JUNE 15, 2023

Forming an attachment is vital, here, establishing an Emotional Bank account. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! You might remember Stephen Covey, author of The 7 Habits of Highly Effective People, first proposed the concept of the Emotional Bank Account.

Banking 363

Banking Construction Accountability Advertising 363

Revation Systems

NOVEMBER 30, 2020

SAN FRANCISCO–( BUSINESS WIRE )– Revation Systems , a leader in cloud-based, compliant messaging and communications, announced the addition of digital appointment scheduling to its flagship digital customer service solution, LinkLive Banking. The LinkLive platform is designed to help customers enhance the customer experience.

Banking 62

Banking Contact Center Customer Service Marketing 62

Uniphore

NOVEMBER 16, 2021

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. Today digital banking is the norm rather than the exception and there’s no going back.

Banking 52

Banking Average Handle Time Contact Center Wait times 52

Ameyo

AUGUST 4, 2020

Until January 2020 the KYC process mandated IPVs (in-person visit) by the Reserve Bank of India (RBI) regulations.

Banking 83

Banking Personalization 83

Revation Systems

JUNE 30, 2020

LinkLive is unified communications software hosted in the cloud designed for healthcare and banking organizations that offers a broad range of capabilities including rich digital messaging, a seamless ability to engage humans across physical and digital channels, and leading voice and video communications. LinkLive 9.1

Healthcare 62

Healthcare Banking Call flow Contact Center 62

Talkdesk

OCTOBER 1, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.

Banking 74

Banking APIs Contact Center Best practices 74

RichCall

NOVEMBER 16, 2017

In this post I’ll try to list the countries allowed their banks to identify clients through video. Proof links are included. The list will be continuously updated as I learn about new ones. Here’s what I have so far (a/b order): 1. The technology approved by the Austrian Financial Market Authority (FMA) on 3 January 2017.

Banking 40

Banking Finance Marketing Technology 40

Beyond Philosophy

FEBRUARY 29, 2024

It’s a way to explain how money in your bank account, no matter where it is from, can be used for anything. As I mentioned, those mental accounts can be slippery, but a physical bank account is not. We are looking for people to share their new ideas, opinions, thoughts, reports, or statistics in a 5-minute video & audio.

Accountability 195

Accountability Finance Banking Management 195

Hero Digital

APRIL 23, 2020

At a time when COVID-19 is having profound implications on all aspects of daily life for people around the world, banks and credit unions, as front-line keepers of financial systems for consumers and small businesses, have a crucial role in ensuring the continued functioning of society. Image credit: Yelp.

Banking 66

Banking Consulting Consulting Benchmark 66

Ameyo

FEBRUARY 2, 2020

And there couldn’t be better news to make ‘Presence Less and Paperless Banking’ a reality. This will help businesses to reach their customers in remote … Customer Authentication and Onboarding Becomes Easy with Video KYC Read More » The post Customer Authentication and Onboarding Becomes Easy with Video KYC appeared first on Ameyo.

Banking 59

Banking Technology Customer Experience 59

Avaya

MAY 16, 2019

Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service via a smartphone app and a 24×7 video contact center. O-Bank is a latecomer to Taiwan’s retail banking sector—and it’s using that to its advantage.

Banking 59

Banking contact center solutions Contact Center Accountability 59

Revation Systems

APRIL 8, 2019

At the foundation, banks were established to provide a place for people to store and leverage their earnings as well as receive financial assistance for planning, loans, etc. The future of banking, on the other hand, is much more than what we’ve seen so far. This we already know. Customer Convenience.

Banking 48

Banking Chatbots Finance Call Center 48

Contact Center Pipeline

OCTOBER 12, 2016

Jim White is Senior Vice President and Director of Card Services at Santander Bank. Jim talks about the agent skill requirements they have in their financial contact center. Their agents are a source of information and education.

Banking 100

Banking Education Contact Center Technology 100

CustomerGauge

APRIL 13, 2017

United Airlines ties $500,000 CEO bonus to customer satisfaction results We have all read and seen the news and videos regarding United Airlines’ recent customer service debacle. The post Net Promoter® News: United Airlines, National Australia Bank (NAB), Commonwealth Bank of Australia (CBA) appeared first on CustomerGauge.

Airlines 60

Airlines Banking Customer Service 60

Avaya

OCTOBER 25, 2017

Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!

Banking 58

Banking Telecommunications Big data Self service 58

PeopleMetrics

AUGUST 6, 2014

TD Bank made me cry today. Picture this: I’m at my desk in an open-office workspace, when a co-worker IMs me a video about TD Bank. I had previously written on switching from TD Bank to an online bank named Simple , so I’m interested, and I click the link. TD Bank, however, is trying to change that.

Banking 94

Banking Customer advocacy Customer emotions Personalization 94

Contact Center Pipeline

OCTOBER 7, 2015

JoAnn Morency is a founding board member for the NECCF (NorthEast Contact Center Forum), and Senior Vice President and Director of Retail Banking at Commerce Bank. In this Executive Talk session, JoAnn tells me why the NECCF was started, and how it has grown and evolved into a valuable resource for contact centers in the […].

Banking 100

Banking Contact Center Call Center Customer Experience 100

Revation Systems

JUNE 5, 2018

For regional and community banks, which are the bulk of the financial institutions in North America, selecting a new vendor or partner involves an in-depth review of the offering and its related landscape — to ensure the organization is making the best quality choice. The post HITRUST — and Banking?

Banking 48

Banking Benchmark Healthcare Chatbots 48

Beyond Philosophy

MAY 10, 2016

My example is TD Bank, where viral communication meets real, and valued, experience delivery on a personalized, and deeply emotional, level. Here’s a quick thumbnail summary of where some examples of TD Bank’s marketing unique marketing and communication initiatives have taken the company over the past year or so.

Marketing 186

Marketing Banking B2C Consulting 186

Avaya

NOVEMBER 8, 2017

So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. In 2016, Ernst & Young introduced its Banking Relevance Index (BRI), designed to measure the importance of traditional banks to customers’ lives. But this hasn’t stopped demand for traditional banking.

Banking 40

Banking Multichannel Customer advocacy Upselling 40