SharpenCX
FEBRUARY 24, 2023
A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Banks and credit unions are no exception here.
Comm100
MAY 4, 2023
Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one factor that can be lost within digital banking which many customers still long for. Personal, human interactions. Live chat can be very personal. This is where live chat comes in.
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Revation Systems
SEPTEMBER 24, 2020
As consumers do business with organizations from the comfort of their own homes, communication modes such as webchat, SMS and video have become more popular during the pandemic. You’re on Camera: Why Video Banking Will Continue to Enhance the Customer Journey Beyond the Pandemic. The Value of Communicating Via Video.
Hodusoft
NOVEMBER 19, 2020
Banks and Financial institutions are the backbones of any economy. Since digitalization is happening in almost every sector, the banking sector is also getting digital. Today, customers expect the same kind of effortless experience from their bank as they have with other leading retailers.
Talkdesk
OCTOBER 8, 2020
Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Even in the digital sphere, clients value a personal touch.
Certified Languages International
DECEMBER 22, 2023
continue to diversify, banks and financial institutions face a growing need for professional interpretation services to serve multilingual customers better. By partnering with qualified banking interpreters, financial organizations can reduce compliance issues, improve customer experiences, and tap into new multicultural markets.
Beyond Philosophy
JUNE 15, 2023
Nevertheless, we treat them as if they’re an entity, almost human-like, and we form something close to a personal connection with them. Forming an attachment is vital, here, establishing an Emotional Bank account. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!
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