Top 5 Customer Service & CX Articles for Week of January 8, 2024
ShepHyken
JANUARY 7, 2024
Each week, I read many customer service and customer experience articles from various resources. Whatever drives repeat business ā and ideally, customer loyalty ā is a good program. Iām often asked to define customer centricity. And it not only supports the customer, but also the customer service agent.
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