Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 52

Sales Technology B2C Customer Experience 52

Quality Contact Solutions

JANUARY 12, 2023

Sales leaders are one of the most critical assets to your company. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. But what makes sales leaders great? Here are 10 qualities that great sales leaders have in common.

Sales 52

Sales Best practices Coaching Morale 52

Quality Contact Solutions

AUGUST 17, 2022

B2C Outbound Marketing. Many organizations consider telemarketing a vital tool for reaching their sales and service goals. Telemarketing allows you to have an individualized approach and instantly receive feedback. We also specialize in both B2C and B2B customer contacts. Outbound Call Center Pricing. It’s outdated.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

Nicereply

MAY 14, 2019

Let’s contrast a community strategy against traditional sales tactics. Sales are vitally necessary for your business, but unfortunately not always enthusiastically welcomed by your potential customers. A big reason why customers can feel hostile to sales tactics is because they don’t think they are getting enough in return.

Sales 76

Sales B2C B2B Customer retention 76

TeamSupport

MAY 19, 2021

It will be different for B2C businesses than for B2B. Feedback Requests. So, in a follow-up email, invite recipients to offer feedback on the following: What they like about a product or service, AND. Another way is to invite your customers to beta test and give feedback for new products or features. Welcome Back Email.

Sales 59

Sales B2B B2C Feedback 59

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Make Customer Experience a Priority .

Best practices 81

Best practices B2B Sales Customer Experience 81

ShepHyken

JUNE 7, 2021

Many of the same principles in a B2C loyalty program apply to B2B. That question has accounted for millions and millions of extra sales. That’s an alarmingly high percentage of customers who’ve been given no particular reason to stick around. My Comment: A loyalty program for B2B? Absolutely! Who doesn’t love those delicious fries?!)

Customer Service 331

Customer Service Customer centricity Government Upselling 331

ShepHyken

NOVEMBER 24, 2017

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. Are they providing feedback—and how much is positive versus negative? Not sure where your customers go when they’re online? Then try asking them, through a survey.

Customer Service 220

Customer Service B2B B2C Accountability 220

ShepHyken

MAY 28, 2023

My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. Here is a compilation of 17 experts from the Fast Company Executive Board who share their thoughts on understanding consumer behaviors to create a better experience and increase sales.

Customer Service 161

Customer Service Customer centricity B2C Government 161

delighted

JUNE 21, 2019

Whether you’re a B2B or B2C company, relevance and longevity in your industry depend on how well your products answer the needs of your customers. However, when the time comes for you to demonstrate that understanding — during a sales conversation, customer service interaction, or through the product itself — how do you think you measure up?

Feedback 54

Feedback Surveys B2C Benchmark 54

GetFeedback

APRIL 30, 2018

Also, 94 percent of all B2B buyers are doing their own research online at some point in the buying process, and much of this research occurs before they contact sales reps. Online reviews are essential in both B2B and B2C contexts. Then there’s the difference between B2B and B2C products themselves. Email Campaigns.

B2B 68

B2B B2C CRM Surveys 68

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. Use this feedback to make informed improvements.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. A community creates a central destination for users to find support, advice, best practices, and also to offer their feedback.

Advertising 98

Advertising SaaS B2C Engineering 98

ShepHyken

APRIL 20, 2020

Even though it appears consumer-based (B2C), there is good info for any type of business. My Comment: Many years ago I researched the idea of how customer service and sales belong together. Or, the software sales rep who helps you choose the best solution for your business. This article brings that concept back.

Customer Service 161

Customer Service Consulting Consulting B2C 161

Hello Customer

JUNE 21, 2021

They had to meet two requirements to generate sales: penetrate the market sufficiently. Whereas it can be hard to capture that knowledge through customer feedback , it's not impossible to ask your customers. On top, it's also easy to get feedback after purchase if you own the relationship with the end consumer.

Customer centricity 98

Customer centricity B2C Surveys Feedback 98

Lumoa

NOVEMBER 30, 2022

So, to sum it up, conversational AI seeks to deliver a more pleasant shopping experience by providing customers with relevant information at the most crucial sales cycle stages. Incorporate a digital sales agent. The most common feature of a conversational AI strategy is the use of a virtual sales agent. An FAQs section.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

Hello Customer

APRIL 5, 2023

Once you’ve mapped your touchpoints on a customer journey, the next step is to figure out which metrics you should use for each touchpoint so you capture relevant feedback for each interaction. Mapping the customer journey, asking the right question, and collecting feedback is your starting point. What did they learn?

Customer Experience 52

Customer Experience Journey mapping Metrics Feedback 52

PeopleMetrics

JANUARY 24, 2022

This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year). That 20% consist of high-impact customers.

B2B 90

B2B Journey mapping B2C Benchmark 90

JivoChat

FEBRUARY 13, 2023

Emails are not only a sales tool but also a means to keep in contact with your customers and leads, providing them with high-quality content. Increase Sales with Email Marketing With this email marketing course, you will understand why businesses need email marketing and its importance. 6 Best Email Marketing Courses 1. Workload: 3.5

Marketing 75

Marketing B2B B2C Chatbots 75

Cincom

MAY 8, 2023

Let us use an example to look at this in more detail: Business Case Example After Manufacturing Company ABC analyzes their sales processes, they learn that they need, on average, eight business days to issue a quote. They determine that the sales team requests a 30% or higher discount on 60% of all quotes.

Sales 52

Sales B2C B2B Management 52

Cincom

MAY 8, 2023

Let us use an example to look at this in more detail: Business Case Example After Manufacturing Company ABC analyzes their sales processes, they learn that they need, on average, eight business days to issue a quote. They determine that the sales team requests a 30% or higher discount on 60% of all quotes.

Sales 52

Sales B2C B2B Management 52

Anexa BPO

FEBRUARY 17, 2023

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

GetFeedback

DECEMBER 4, 2018

For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. Whereas for B2B businesses, this time of year is filled with troubleshooting issues for customers that are taking advantage of the holiday hype to boost customer engagement and sales.

Customer Service 103

Customer Service B2C B2B Self service 103

Quality Contact Solutions

JUNE 15, 2021

I will never forget the first time I received feedback on an outbound call from my supervisor. Explained that the program’s goal was 1 (SPH) sale per hour and told me where I was in comparison to that goal. Feedback: ?Part Part of communicating is coaching the agents and giving feedback. Analytics:?

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Lumoa

MAY 11, 2020

Define Roles Set Targets Collect Feedback Analyze Feedback Act on the Feedback Start Your Own Voice of the Customer Program Today What Is a Voice of the Customer Program? For example, members of the sales team need to take customer feedback into account when refining their sales approaches.

Feedback 83

Feedback B2C Metrics B2B 83

Cincom

AUGUST 18, 2020

After Manufacturing Company ABC analyzes their sales processes, they learn that they need, on average, eight business days to issue a quote. They determine that the sales team requests a 30% or higher discount on 60% of all quotes. Channel sales. B2C customers. E-commerce. Products quoted are not buildable ? Related Fees.

Sales 98

Sales B2C B2B Metrics 98

Call Center Weekly

APRIL 15, 2019

I’m also leveraging data, including Voice of Employee (VOE) feedback, to enhance customer journeys, and collaborating with cross-team to “close the loop” resulting in record high customer Net Promoter (NPS) scores. Q: WHY IS GENDER EQUALITY IMPORTANT?

Customer Experience 127

Customer Experience Employee engagement B2C Education 127

Quality Contact Solutions

JANUARY 14, 2021

In a business to business (B2B) or business to consumer (B2C) setting, cold calling refers to calling contacts/ individuals who have not previously expressed interest in the targeted product or service. Perhaps to secure an appointment for the next step in the sales cycle or bring awareness regarding a solution to a challenge.

Scripts 83

Scripts B2C B2B Sales 83

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. A customer-centered approach makes customer satisfaction a top priority before as well as during and after the sale. In the old days, growing your business was easy. Improve Customer Satisfaction.

Customer centricity 100

Customer centricity B2C Enterprise Upselling 100

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Before we look at the top 7 customer success management tools, ensure that the CSM tool you select can: Identify and create accurate customer profiles Capture customer data, history, and feedback in real-time.

Management 52

Management CRM Analytics Customer retention 52

IdeasUnlimited

APRIL 21, 2022

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. Their satisfaction is arguably the most vital factor when it comes to maintaining a good sales performance since one bad experience can have profound effects on a business.

Customer Experience 94

Customer Experience Bilingual agents B2C Scripts 94

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently. Improves sales. Increases brand awareness.

Analytics 174

Analytics B2B Education Feedback 174

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations.

B2C 0

B2C SaaS Accountability B2B 0

ProProfs Blog

DECEMBER 23, 2020

Once you know how your customers are and what makes them tick, you can plan your marketing and sales strategies better. Enables your sales and support teams to improve their strategies for engagement and overall customer satisfaction. Use Feedback Software to Know What’s Your Customer Thinking. Collect Customer Data.

Marketing 131

Marketing Accountability Feedback Customer Support 131

ViiBE Blog

OCTOBER 28, 2021

It includes everything from online shopping to the moment a customer walks into the store at the mall, the act of purchasing, after-sales services, and returns. Digital transformation in the B2C world has always been about satisfying customers’ expectations in the digital world. What is digital CX? in order to drive business decisions.

B2C 52

B2C Sales Technology Customer Experience 52

IdeasUnlimited

NOVEMBER 15, 2021

Customer service has many functions but chief among them is its ability to push customers into the purchase funnel which results in a sale. No matter how good your products or services are, sooner or later, all B2C companies have to face unsatisfied customers. Tracking Customer Feedback. Handling Irate Customers.

Customer Service 75

Customer Service B2C Call Center Scripts 75

AWS Machine Learning

NOVEMBER 22, 2022

In this post, we describe an approach for analyzing the overall sentiment of customer feedback in near-real time (a few minutes). Real-time sentiment analysis is very useful for companies interested in getting instant customer feedback on their products and services, such as: Restaurants. Use cases for real-time sentiment analysis.

APIs 70

APIs CRM Feedback B2C 70