5 Technologies Helping B2C Field Services Meet Consumer Demands


In today’s customer-centric marketplace, B2C field service (FS) organizations face growing expectations for quicker resolutions, shorter arrival times and a better overall customer experience. B2B vs. B2C – Differing expectations. Field services can rise to the B2C Challenge.

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Working with B2B vs B2C Telemarketing for Business Growth


Telemarketing has always been an invaluable sales asset among entrepreneurs throughout the world, though no matter how successful a campaign you run, the difference between its success and failure will always boil down to the techniques used in planning and proper execution of those campaigns.

How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples


Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Hooks aren’t only for sales letters.

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Guest Blog: The Customer Experience is Not Just for B2C


If you’ve been habituated to think that the customer experience (CX) is strictly for B2C (business serving customers) verticals, you’re not alone. Relationship building is just as crucial in B2B as in B2C for some very good reasons.

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What Is Inside Sales And How Does It Differ From Telemarketing?


The world of sales has been changing over the past few decades. With the growth of new software and technology, new types of sales processes have come into play. Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing.

How To Close a Sale


Often, the most important step in the sales process is the one that’s usually neglected. Regardless of how innovative, superior to the competition or packed with features your product is, you need to ‘close the sale’. Whether it’s about closing a sale over the phone or face-to-face, this step of the sales process is usually the one that carries the highest emotional burden, capable of making even the most seasoned salesperson nervous. How to close a sale?

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10 Customer Experience Best Practices for all B2B Sales Teams


In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts.

Five customer service tactics to increase sales


As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting.

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7 Essential Podcasts for Sales Reps


Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. For those wanting to improve their sales performance, finding a great sales podcast shouldn’t be a challenge. With such a wide range of sales podcasts available for free, narrowing down the options can be tricky.

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5 Things to Consider Before Drafting Sales Letters and Emails


There are many different types of sales letters and emails. Whether you’re writing business-to-business (B2B) or business-to-consumer (B2C), here’s what to consider when preparing your own sales letter or email. You aren’t writing your sales letter or email to everyone.

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How to Write an Outbound Telemarketing Script

Quality Contact Solutions

By Julie Kramme, Sales Executive. So, you’ve decided to use outbound calling as part of your sales and/or marketing strategy…You’ve acquired a list of prospects to call, and you know what you want the outcome of those calls to be.

How To Boost Your Sales with Mass Text Messaging in 2019


But what about sales promotion via mass text messaging? In this article, we will give you the basic guide on how to boost your sales sending promotional mass text messages. The change in b2c bulk SMS messaging. Essential mass SMS sending strategy steps for sales.

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Double Your Sales with Awesome Live Chat Upselling Techniques


Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Use the following best sales techniques to put your customer at ease: Share quality content and advise. Promote Current and Ongoing Sales. Sales and promotions. Bulk sales.

Why Community Is Your Most Valuable After-Sales Service Asset


Do you have a plan for after-sales service? In many companies after sales and onboarding are set, users fall to customer support. The answer is harnessing the power of your customer community for after-sales service. How can you benefit from an after-sales service community?

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How to Make Webinars a Powerful B2B Sales Tool


Even though webinars may seem a demanding, time- and energy-consuming activity from the organizational side, they have proved to be a highly effective sales tool. Webinar as a part of a broader sales strategy. How many webinars have you attended in your whole professional life?

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What Types of Dialers Keep the FTC Happy?


For example, to remain compliant with recent amendments to the Telemarketing Sales Rule by the FTC, businesses must make certain that no more than 3 percent of their calls meet the criteria as an “abandoned call” when answered by a person.

B2B Customer Experience: All Hands on Deck

Call Center Weekly

And as the B2B vs B2C playing field has leveled, buyers expect consumer centric experiences across the board. Kathryn Frankson is a B2B event sales and marketing professional at UBM.

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How to Write a Winning B2B Sales Letter in 7 Easy Steps


When selling to businesses, sales emails and letters are an effective way to pique corporate interest in your product. They aren’t as pushy as sales calls or as time consuming as presentations. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples.

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Employee Engagement: Partnering With Your Call Center Staff to Develop Your Culture

Call Center Weekly

Innovative, employee-driven Call Center Operations Manager with a comprehensive, progressive 15+ year career filled with expertise in customer/client services, employee relations, recruiting, process implementation, B2C and B2B sales, and project management.

Find, Win, Keep: A simple customer centric business strategy


’ Another simple question – and this time one that those responsible for sales should be very capable of answering. Whether it be a B2B or B2C environment, increasing sales is always very high up on the agenda – and so it should be.

5 Top Customer Service Articles for the Week of February 25, 2019


How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . CX is for retail brands, as in B2C. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

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5 Top Customer Service Articles For the Week of February 5, 2018


10 Ways to Improve Your Customer Service and Increase Sales Performance by Hassan Mansoor. No doubt there is a connection between sales and service. The sales person than can out service their competitor wins. B2C Influence on B2B Customer Expectations by Shannon Gronemeyer. (CX

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Opentalk 2017: Separating the Number From the Noise


Chad, being sort of the IMDB of wine, it’s easy to think about your B2C experience, but you also have a unique B2B component, can you tell us how you use data to improve the B2B experience? Business Call Center Customer Service Marketing Opentalk Sales

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Opentalk 2017: Separating the Number From the Noise


Chad, being sort of the IMDB of wine, it’s easy to think about your B2C experience, but you also have a unique B2B component, can you tell us how you use data to improve the B2B experience? Business Call Center Customer Service Marketing Opentalk Sales

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Why a VOC program is vital to your B2B business – by Kimberly Holbrook


VoC has been an invaluable tool in the B2C for many years. When compared to a B2C model, business-to-business relationships last longer and hold greater value. The key difference between a B2C and B2C VoC program is that the latter requires a complete shift in company culture.

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Guest Blog: How One Experience Started My CX Passion


Stacy Sherman is a Customer Experience & Digital Marketing professional with a proven track record of increasing sales & loyalty at B2B & B2C companies of all sizes & budgets.

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Women Leadership & Customer Experience

Call Center Weekly

Stacy Sherman is a results-oriented Customer Experience (CX) and Digital Marketing professional with a proven track record increasing brand awareness, sales, and loyalty at B2C & B2B companies of all sizes and budgets. By Stacy Sherman (MBA, CX Certified) ?

5 Top Customer Service Articles for the Week of July 2, 2018


Number one is my favorite of the three: Don’t just think about the sale. Think about what happens after the sale. BizReport) Customer experience is no longer just a business-to-business (B2B) and business-to-consumer (B2C) strategy for winning and retaining customers.

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How to Handle Live Chat Customer Service During the Holiday Rush


For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. B2C companies will need to help new users who can’t figure out how to set up their new product or want to make an exchange. Ah, the holidays.

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5 Top Customer Service Articles for the Week of February 4, 2019


Sloan Review) Better omnichannel experiences mean more sales on consumer sites, but this logic is often neglected when it comes to B2B. My Comment: So many customer experience strategies (CX) seem to focused on B2C.

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How B2B Brands Drive Online Reviews


Also, 94 percent of all B2B buyers are doing their own research online at some point in the buying process, and much of this research occurs before they contact sales reps. Online reviews are essential in both B2B and B2C contexts. However, the nature of B2B sales creates certain challenges that companies don’t have to worry about with B2C. Then there’s the difference between B2B and B2C products themselves.

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3 Critical Reasons to Read Customer Reviews

Return Customer

According to recent studies covered by B2C , 90% of consumers read online reviews before visiting a business. About the Author: Brooke Cade is a freelance writer who’s committed to helping businesses and sales professionals build stronger connections with their customers.

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Now Revealed and Proven: (The True Marketing Value of) Return on Word of Mouth

Beyond Philosophy

As a long-time believer in the power of word-of-mouth and brand favorability in b2b and b2c marketing ( [link] and [link] ), he deserves a sincere thank you for bringing this insightful piece of work to everyone’s attention. Study objectives also addressed fundamental issues: How much of sales, or other tangible objectives, is driven by WOM?

Be Personal, Not Pushy: How AI is Transforming B2B Selling

bold360 Blog

Sales reps were the main source of product information, guiding prospects toward a purchase via phone conversations and in-person meetings. They increasingly prefer to do their own research instead of leaning on sales reps they know are inherently biased. They can do it using same self-service tools many B2C companies use, including FAQs, product demo videos, user forums, contextual search tools and AI chatbots.

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Your Customer Experience Should Become Channel-Agnostic

CSM Magazine

The boundaries between digital and physical are now increasingly blurring, especially in B2C with its intense pace and volume of customer interactions that spill over multiple channels.

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4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Beyond Philosophy

Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1. This is true, of course, in both b2b and b2c environments. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

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Guest Blog: How to Use Social Media to Provide Great Customer Service


If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service.

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40 Customer Retention Statistics You Need to Know


Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. 42% of B2C customers purchased more after a good customer service encounter.

Customer Experience Strategy: An A to Z Glossary


The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

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Guest Blog: Proactively Engaging with Website Visitors


So what other features in live chat software make it a great solution for websites and increasing your sales? Promotions, proactive invitations and live chat work well both in B2C and B2B e-commerce environments, as they can be tailored to your organization’s products.

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