Working with B2B vs B2C Telemarketing for Business Growth

OctopusTech

Telemarketing has always been an invaluable sales asset among entrepreneurs throughout the world, though no matter how successful a campaign you run, the difference between its success and failure will always boil down to the techniques used in planning and proper execution of those campaigns.

How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples

Comm100

Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Hooks aren’t only for sales letters.

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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

The world of sales has been changing over the past few decades. With the growth of new software and technology, new types of sales processes have come into play. Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing.

10 Customer Experience Best Practices for all B2B Sales Teams

Kayako

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts.

How To Close a Sale

CrazyCall

Often, the most important step in the sales process is the one that’s usually neglected. Regardless of how innovative, superior to the competition or packed with features your product is, you need to ‘close the sale’. Whether it’s about closing a sale over the phone or face-to-face, this step of the sales process is usually the one that carries the highest emotional burden, capable of making even the most seasoned salesperson nervous. How to close a sale?

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Five customer service tactics to increase sales

NewVoiceMedia

As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting.

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5 Things to Consider Before Drafting Sales Letters and Emails

Comm100

There are many different types of sales letters and emails. Whether you’re writing business-to-business (B2B) or business-to-consumer (B2C), here’s what to consider when preparing your own sales letter or email. You aren’t writing your sales letter or email to everyone.

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How To Boost Your Sales with Mass Text Messaging in 2019

CrazyCall

But what about sales promotion via mass text messaging? In this article, we will give you the basic guide on how to boost your sales sending promotional mass text messages. The change in b2c bulk SMS messaging. Essential mass SMS sending strategy steps for sales.

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Double Your Sales with Awesome Live Chat Upselling Techniques

Comm100

Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Use the following best sales techniques to put your customer at ease: Share quality content and advise. Promote Current and Ongoing Sales. Sales and promotions. Bulk sales.

Why Community Is Your Most Valuable After-Sales Service Asset

Kayako

Do you have a plan for after-sales service? In many companies after sales and onboarding are set, users fall to customer support. The answer is harnessing the power of your customer community for after-sales service. How can you benefit from an after-sales service community?

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How to Write a Winning B2B Sales Letter in 7 Easy Steps

Comm100

When selling to businesses, sales emails and letters are an effective way to pique corporate interest in your product. They aren’t as pushy as sales calls or as time consuming as presentations. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples.

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Now Revealed and Proven: (The True Marketing Value of) Return on Word of Mouth

Beyond Philosophy

As a long-time believer in the power of word-of-mouth and brand favorability in b2b and b2c marketing ( [link] and [link] ), he deserves a sincere thank you for bringing this insightful piece of work to everyone’s attention. Study objectives also addressed fundamental issues: How much of sales, or other tangible objectives, is driven by WOM?

Find, Win, Keep: A simple customer centric business strategy

ijgolding

’ Another simple question – and this time one that those responsible for sales should be very capable of answering. Whether it be a B2B or B2C environment, increasing sales is always very high up on the agenda – and so it should be.

B2B Customer Experience: All Hands on Deck

Call Center Weekly

And as the B2B vs B2C playing field has leveled, buyers expect consumer centric experiences across the board. Kathryn Frankson is a B2B event sales and marketing professional at UBM.

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How to Handle Live Chat Customer Service During the Holiday Rush

GetFeedback

For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. B2C companies will need to help new users who can’t figure out how to set up their new product or want to make an exchange. Ah, the holidays.

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4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Beyond Philosophy

Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1. This is true, of course, in both b2b and b2c environments. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

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How B2B Brands Drive Online Reviews

GetFeedback

Also, 94 percent of all B2B buyers are doing their own research online at some point in the buying process, and much of this research occurs before they contact sales reps. Online reviews are essential in both B2B and B2C contexts. However, the nature of B2B sales creates certain challenges that companies don’t have to worry about with B2C. Then there’s the difference between B2B and B2C products themselves.

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Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?

Beyond Philosophy

As a core performance metric, customer advocacy is very much alive and well in both B2B and B2C products and services. Critically, in both B2B and B2C performance measurement, there is little evidence of metric flatlining or reaching an actionability plateau. Michael Lowenstein, Ph.D.,

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Why a VOC program is vital to your B2B business – by Kimberly Holbrook

ijgolding

VoC has been an invaluable tool in the B2C for many years. When compared to a B2C model, business-to-business relationships last longer and hold greater value. The key difference between a B2C and B2C VoC program is that the latter requires a complete shift in company culture.

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Employee Engagement: Partnering With Your Call Center Staff to Develop Your Culture

Call Center Weekly

Innovative, employee-driven Call Center Operations Manager with a comprehensive, progressive 15+ year career filled with expertise in customer/client services, employee relations, recruiting, process implementation, B2C and B2B sales, and project management.

40 Customer Retention Statistics You Need to Know

GetFeedback

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. 42% of B2C customers purchased more after a good customer service encounter.

5 Top Customer Service Articles For the Week of February 5, 2018

ShepHyken

10 Ways to Improve Your Customer Service and Increase Sales Performance by Hassan Mansoor. No doubt there is a connection between sales and service. The sales person than can out service their competitor wins. B2C Influence on B2B Customer Expectations by Shannon Gronemeyer. (CX

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Customer Experience Strategy: An A to Z Glossary

Lumoa

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

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TOP 20 Call Center Metrics Managers Can’t Ignore – Part 4

CrazyCall

Welcome to Part 4, the last, but certainly not least piece of our 4-part blog series on the key call center metrics that will help you gain powerful insights into the performance of your sales and customer calls. However, it exists and is widely used in B2C.

Be Personal, Not Pushy: How AI is Transforming B2B Selling

bold360 Blog

Sales reps were the main source of product information, guiding prospects toward a purchase via phone conversations and in-person meetings. They increasingly prefer to do their own research instead of leaning on sales reps they know are inherently biased. They can do it using same self-service tools many B2C companies use, including FAQs, product demo videos, user forums, contextual search tools and AI chatbots.

5 Top Customer Service Articles for the Week of February 4, 2019

ShepHyken

Sloan Review) Better omnichannel experiences mean more sales on consumer sites, but this logic is often neglected when it comes to B2B. My Comment: So many customer experience strategies (CX) seem to focused on B2C.

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You Don’t Have To Be Famous, Just Motivated: Anyone Can Influence Brand Behavior

Beyond Philosophy

Ambassador, a word-of-mouth marketing company in Detroit, has identified other key b2c consumer trust and informal communication statistics: – 68% of consumers trust online opinions from other consumers (Nielsen). – Michael Lowenstein, Ph.D.,

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5 Top Customer Service Articles for the Week of July 2, 2018

ShepHyken

Number one is my favorite of the three: Don’t just think about the sale. Think about what happens after the sale. BizReport) Customer experience is no longer just a business-to-business (B2B) and business-to-consumer (B2C) strategy for winning and retaining customers.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

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4 Ways to Personalize B2B Customer Support at Scale

B2B Customer Service Blog - TeamSupport

Business-to-consumer (B2C) brands have taught their customers to expect quick issue resolutions through apps and social media outreach. This may look like a cousin to the sales funnel, so ask your sales team for guidance.

Six Benefits of Co-creating your own Customer Management Model

Peter Lavers

the CRM system, digital channels, marketing, culture, sales-through-service, ease of doing business, etc.)

State of Business-to-Business Customer Experience Management

ClearAction

After all, B2B account teams are usually quite involved with clients throughout a long sales cycle, interacting with various influencers of the buying decision and almost "living" the customer journey alongside their clients.

What Is The Importance Of Telemarketing In Lead Generation?

Dialer 360

Evaluating B2C Telemarketing. When you want to close sales with clients and build a long-lasting relationship. There some other previous sales with the company. It also helps how to approach sales lead generation. Assume the Sale.

Guest Blog: How to Use Social Media to Provide Great Customer Service

ShepHyken

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service.

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Messaging vs Chat vs Texting: Battle for the Future of Customer Service [Google Hangout]

Fonolo

Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.).

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What is the Importance of Using a Live Chat Software on Business Website

ProProfs Blog

Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Often B2B is separated from B2C, and it makes sense regarding target audiences. It will increase sales conversion.

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Messaging vs Chat vs Texting: Battle for the future of Customer Service [Google Hangout]

Fonolo

Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via Messaging channels (ex: Facebook messenger, WhatsApp, WeChat etc).

3 Critical Reasons to Read Customer Reviews

Return Customer

According to recent studies covered by B2C , 90% of consumers read online reviews before visiting a business. About the Author: Brooke Cade is a freelance writer who’s committed to helping businesses and sales professionals build stronger connections with their customers.

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8 Powerful Customer Experience Bloggers You Need to Watch in 2018

Fonolo

When you arrive at his company homepage, WCL Management, which works with B2C, B2B and public sectors, do yourself a favour and head on over to the Latest Thinking section.

Guest Blog: Proactively Engaging with Website Visitors

ShepHyken

So what other features in live chat software make it a great solution for websites and increasing your sales? Promotions, proactive invitations and live chat work well both in B2C and B2B e-commerce environments, as they can be tailored to your organization’s products.

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