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QCS Recognized as Top 10 Healthcare BPO in 2022

Quality Contact Solutions

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. Learn more about our healthcare BPO solutions. Read the full article.

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What are the Benefits of an Inbound Call Center?

Global Response

An inbound call center is specifically designed and trained to handle the variety of incoming communications, quickly identifying customer needs and resolving each contact to grow your relationships with customers. And increasingly, customer contacts aren’t just calls. And increasingly, customer contacts aren’t just calls.

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How to Calculate Call Center Outsourcing Cost: Outbound

Quality Contact Solutions

Call centers price their services in a myriad of ways, but the two primary cost structures are “per hour” and “per minute”. Outbound call programs are typically priced per hour. In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. By Angela Garfinkel, President.

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How Outbound Call Center Services Elevate Customer Retention?

OctopusTech

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. The total number of outbound call center services has grown quickly in the last few years and these are usually highly demanded by companies these days.

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5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Understand the Players.

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Why You’re not just doing B2B Appointment Setting

Quality Contact Solutions

B2B appointment setting is very similar. At Quality Contact Solutions we are experts at B2B appointment setting and here are a few items you’ll need to keep in mind to make sure your B2B appointment setting program doesn’t go flat. Lists – Great b2b appointment setting starts here. It seems easy at first glance.

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Choosing Between a Predictive Dialer or Preview Dialer

Calltools

Debt Collection No one wants to get a call from a debt collection agency. When consumers see a debt collection agency on their caller ID screens, many of them will ignore the call. Call center agents benefit from predictive dialers by reaching out to as many people as possible. Agents don’t go into the conversation blind.