TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. It seems like it might be the right time for me to reach out about how I can help with your B2B customer support software.” Yes, it absolutely is.

B2B 98

B2B Healthcare Customer Support Sales 98

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Instead, I have multiple questions.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 31, 1969

B2B appointment setting is very similar. At Quality Contact Solutions we are experts at B2B appointment setting and here are a few items you’ll need to keep in mind to make sure your B2B appointment setting program doesn’t go flat. Lists – Great b2b appointment setting starts here. It seems easy at first glance.

B2B 61

B2B Telemarketing Best practices Scripts 61

NICE inContact

MAY 22, 2018

In the B2B realm, the same priorities ring true. B2B customers typically spend much more money on services and are generating business revenue related to those services. There is more at stake than in B2C interactions – B2B expectations for personalization can be more stringent than those of B2C customers.

B2B 48

B2B Customer Experience B2C Healthcare 48

Calltools

APRIL 19, 2023

B2B Sales B2B sales often have long cycles that build toward converting potential clients. Securing a B2B client can generate significant revenue, so sales professionals can take time establishing trust, building relationships, and adjusting their product offerings to meet each lead’s unique needs.

Real estate 98

Real estate Telemarketing Healthcare B2B 98

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Instead, I have multiple questions.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Calltools

MARCH 6, 2024

B2B Sales B2B business sales are all about building relationships through exceptional customer service. Healthcare Contact Centers Healthcare contact centers work with highly sensitive personal information and have specific federal regulations they comply with.

Customer Experience 52

Customer Experience Average Handle Time Abandon rate Healthcare 52

Quality Contact Solutions

JULY 31, 2020

Healthcare – QCS is the partner of choice for many organizations in the healthcare sector. From patient satisfaction surveys to complex B2B telephone sales programs, QCS is likely the most experienced outsourced healthcare telemarketing organization in the U.S. Request a Price Quote.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

AUGUST 3, 2022

How to Grow Your Business With a B2B Lead Generation Service. QCS Recognized as Top 10 Healthcare BPO in 2022. Other Articles You Might Find Interesting: Here’s How to Write Effective Call Center Scripts. 10 Ways to Use an Outbound Telemarketing Partner. Megan Hottman ? is the Copywriter & Editor for Quality Contact Solutions.

outsourcing 98

outsourcing Telemarketing B2C Healthcare 98

Clarabridge

NOVEMBER 4, 2015

Guest blogger Kim Zieroth is the Senior Customer Loyalty Manager, Analytics, for GE Healthcare. “We This is exactly the kind of thing I love to hear in my role leading the Customer Insights program for GE Healthcare. For more from Kim Zieroth about how Clarabridge supports the GE Healthcare customer insights program, watch this video.

B2B 81

B2B Feedback Healthcare Engineering 81

ChurnZero

OCTOBER 8, 2021

We may not be saving the world from COVID (the real heroes are in healthcare), but we do try to do our part where we can,” said You Mon Tsang, CEO and Founder of ChurnZero. “We We have been completely inspired by the way the B2B technology industry has moved forward with absolute grace.

B2B 98

B2B Healthcare Enterprise Technology 98

Balto

JULY 6, 2023

The Index provides actionable insights based on trends surveyed from over 200 million guided calls, and currently tracks eight major industries: B2B Technology, Collections, Health Insurance, Home Improvement, Property & Casualty Insurance, Retail, Utilities, and Financial Services.

B2B 52

B2B Healthcare Contact Center Enterprise 52

Micah Solomon

OCTOBER 16, 2018

While I do my work (as a customer service consultant) in a wide range of settings, from retail to hospitality to B2B, what I’m talking about here are settings such as: Assisted Living. Healthcare–whether ambulatory or hospital-based [More on patient satisfaction and patient experience in hospital and other healthcare settings here.].

Healthcare 53

Healthcare Customer Service Consulting Consulting 53

ShepHyken

MAY 4, 2020

The way we come back is paramount to the long term success we hope to have with our existing customers, as well as new ones – regardless of the type of business we’re in (B2B or B2C). This article focuses on retail (as most loyalty articles do), but as always, I push to consider some of the ideas for B2B.

Customer Service 239

Customer Service B2C B2B Contact Center 239

Quality Contact Solutions

DECEMBER 31, 1969

Did you know that telemarketing companies conducting B2B and B2C outbound telemarketing sales calls (and sellers that employ them) must register? B2B outbound telemarketing is now covered by the law. Inbound calls are now covered by the law.

Telemarketing 58

Telemarketing B2C Automotive B2B 58

C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. As you can see they are all relevant to almost any business environment and industry, whether B2B or B2C.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

ShepHyken

NOVEMBER 16, 2020

While retail leads the way in this, they also set the tone for all types of businesses (B2C and B2B). The retail industry is the leader, followed by healthcare. 60% of consumers interviewed said CX is better. The phone and email are still the top channels of communication. Government sits at the bottom.

Customer Service 209

Customer Service B2C Government Call Center 209

Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing services , including B2B telemarketers must suppress numbers on the state’s Do Not Call list unless an exemption applies. The State of Mississippi has recent adopted emergency rules which modify its Telephone Solicitation Act. Businesses may now register their phone numbers on the state’s Do Not Call list.

Telemarketing 56

Telemarketing Automotive B2B Healthcare 56

ChurnZero

SEPTEMBER 23, 2020

“ We may not be saving the world from COVID (the real heroes are in healthcare), but we do try to do our part where we can ,” said You Mon Tsang, CEO and Founder of ChurnZero. “ We have been completely inspired by the way the B2B technology industry responded to COVID-19. This pandemic isn’t just a test of fortitude.

B2B 98

B2B Healthcare Technology Feedback 98

delighted

SEPTEMBER 8, 2021

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. Read the full FIGS case study here. I was lucky enough to take a non-traditional path.

Customer Experience 93

Customer Experience Healthcare B2C Sales 93

Quality Contact Solutions

JULY 31, 2020

Healthcare – QCS is the partner of choice for many organizations in the healthcare sector. From patient satisfaction surveys to complex B2B telephone sales programs, QCS is likely the most experienced outsourced healthcare telemarketing organization in the U.S.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Quality Contact Solutions

DECEMBER 31, 1969

Productive outbound dialing (we like to see about 35 dials per hour, 262 dials per day from a B2B telemarketing appointment setting program). B2B Telemarketing Incentives. Maximize Results with B2B Outbound Marketing. A timely calendar invite sent via email with a very brief summary of what will be discussed in the appointment.

Telemarketing 64

Telemarketing Best practices B2B Automotive 64

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. Kate champions digital innovations that create the best customer experience and solutions.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

ChurnZero

OCTOBER 8, 2021

We may not be saving the world from COVID (the real heroes are in healthcare), but we do try to do our part where we can,” said You Mon Tsang, CEO and Founder of ChurnZero. “We We have been completely inspired by the way the B2B technology industry has moved forward with absolute grace.

B2B 52

B2B Healthcare Enterprise Technology 52

Quality Contact Solutions

DECEMBER 31, 1969

To calculate a “sample” outbound B2B lead generation program for you, here is what it might look like. Let’s say that your company needs 2,000 B2B appointments in a month. Other Articles You Might Find Interesting: 5 Keys to Writing a Successful B2B Telemarketing Script.

outsourcing 53

outsourcing Call Center Telemarketing B2B 53

Global Response

OCTOBER 27, 2022

Healthcare companies trust HIPAA-compliant inbound call center companies to compassionately and skillfully handle patient inquiries while respecting privacy. In similar ways, automotive companies , universities, B2B, beauty brands and more utilize these services to improve their inbound customer service.

Call Center 62

Call Center Inbound sales Automotive Upselling 62

ShepHyken

AUGUST 21, 2023

My Comment: You don’t have to b in the healthcare industry to appreciate this article. It’s Time to Prioritize Customer Experience in B2B by Ali Schwanke (MarTech) Modern B2B customers aren’t just expecting more these days — they’re downright demanding it. Clunky interfaces and slow responses won’t cut it anymore.

Customer Service 31

Customer Service B2B B2C Construction 31

Beyond Philosophy

JULY 19, 2016

The move toward putting the end user’s wants and needs at the center of an organizational strategy (optimizing the customer experience) is being adopted everywhere, beyond the hospitality and retail settings where it was first envisioned to every area of business, including B2B, healthcare and even the federal government.

Education 170

Education Entertainment Healthcare Government 170

Global Response

DECEMBER 2, 2022

Specializing in Multiple Industry Verticals: With trusted expertise in many industry verticals, education, healthcare, B2B, financial and more, Global Response understands and is prepared to meet your business’ needs.

Contact Center 62

Contact Center Call Center Healthcare B2B 62

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

Comm100

NOVEMBER 2, 2020

Industry: Healthcare. One of the best chatbot examples is from the healthcare industry. There are so many ways that healthcare organizations can use chatbots to automate customer support for clients and patients. Take a look at this slideshare for more inspiration – Top 15 Use Cases for Chatbots in Healthcare.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

Quality Contact Solutions

DECEMBER 31, 1969

Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals.

Telemarketing 66

Telemarketing Automotive outsourcing Healthcare 66

Quality Contact Solutions

DECEMBER 31, 1969

Productive outbound dialing (we like to see about 35 dials per hour, 262 dials per day from a B2B telemarketing appointment setting program). B2B Telemarketing Incentives. Maximize Results with B2B Outbound Marketing. A timely calendar invite sent via email with a very brief summary of what will be discussed in the appointment.

Telemarketing 55

Telemarketing Best practices B2B Automotive 55

Calltools

MARCH 17, 2021

Healthcare. Healthcare call centers process sensitive personal data. They must stay compliant with HIPAA (Healthcare Insurance Portability and Accountability Act) or face serious federal penalties. Small Business B2B. B2B company agents get and keep business by the impression they make on the client.

Real estate 52

Real estate Healthcare Telemarketing B2B 52

JustCall

NOVEMBER 24, 2022

The process can take time and energy, especially in a B2B space. With B2B enterprises, it is necessary to know the details of the company you will be selling to. B2B Decision Making. As you already know, B2B sales involve a whole series of decision makers. That is where sales intelligence comes in. Organisational Data.

Sales 52

Sales Marketing B2B CRM 52

Mindtouch

JUNE 26, 2018

For its own part, Netsmart landed the #44 spot on the 2018 Healthcare Informatics 100 list. The list recognizes top vendors of healthcare IT products and services. That an AI-driven company is garnering such attention comes as little surprise—we’ve a hunch that AI will have a big impact in the years to come. Yes, please.

Healthcare 69

Healthcare B2C B2B Enterprise 69

Fonolo

NOVEMBER 3, 2020

From the start of shelter in place, contact agents were placed in the same category as healthcare workers — they were frontline heroes of the pandemic. B2B Tech & Marketing Consultant The post 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction first appeared on Fonolo. Agents Were Our Virtual Frontline.

Contact Center 167

Contact Center Consulting Consulting Coaching 167