Netomi

SEPTEMBER 3, 2022

How can travel companies go above and beyond (pun intended) to enhance the travel customer experience (CX)? The tool offers travelers’ clarity on the services and amenities they should receive from airlines if they experience flight disruptions caused by something within the airline’s control, such as a mechanical or staffing issue.

Airlines 98

Airlines Transportation Multichannel Government 98

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. Understanding and addressing LLM vulnerabilities, threats, and risks during the design and architecture phases helps teams focus on maximizing the economic and productivity benefits generative AI can bring.

Best practices 124

Best practices Government Engineering Accountability 124

Fonolo

JULY 25, 2019

It’s no secret that, once upon a time, utility companies could get away with less than stellar customer service. Nowadays, increased competition means that customers have more alternatives than ever before, and are willing to switch providers if they are unhappy. After all, this is how customer relationships are made or broken.

Call Center 57

Call Center Interactive Voice Response Self service Customer retention 57

BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. See you back here in 2020 – ready to tackle a bright, shiny new decade!

Contact Center 62

Contact Center Morale Gamification Transportation 62

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.

Government 52

Government Customer Care Transportation Benchmark 52

Call Experts

APRIL 29, 2021

Is your home services business prepared? Your prospects, customers, and clients need support 24/7/365, especially during an emergency. . You don’t have to predict the weather to be ready as a home services business. . Consider how your customers will fare and depend on your services in advance.

Answering services 52

Answering services Scripts Call Center Contact Center 52

CSM Magazine

JUNE 14, 2023

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out from the rest by offering an exceptional shopping experience that goes above and beyond your customers’ expectations. Train your staff well and encourage their ongoing education in the field.

Customer Service 52

Customer Service CRM Sales Education 52

C3Centricity

JULY 26, 2018

Every winter, the media is full of stories of record snowfalls somewhere in the world, whether in the US, Europe or in the Far East. So what are the success factors of readiness? Remember winter storm Juno in the USA in 2015? Despite all the sophisticated technologies at our disposition, we just never seem to be prepared.

Advertising 48

Advertising Government Banking Marketing 48

Call Experts

DECEMBER 19, 2018

A 2014 report showed that Americans spend around $600 billion on average during the winter holiday season. Below we have highlighted a few tricks and strategies to deal with holiday season spikes to balance your workflow and ensure the best customer service for your clients and customers. Uninterrupted communication.

outsourcing 58

outsourcing Call Center Answering services Contact Center 58

ijgolding

JANUARY 22, 2018

In our modern business landscape, especially with the ever-growing presence of social media in our daily lives, providing consistent positive customer experiences has become critical to maintaining a favourable brand reputation. In most industries, some if not all, customer interactions can now happen online.

Customer Experience 76

Customer Experience Abandon rate Contact Center Customer Care 76

BlueOcean

DECEMBER 17, 2018

The best outsourcing partners go to the ends of the earth to prepare for these massive peak season holiday spikes and will not only need to address a sustained customer experience but also team morale, agent stress, and absenteeism. The following year, we were honest, preparing the team appropriately. Bring it.”

Contact Center 54

Contact Center Morale outsourcing Gamification 54

Taylor Reach Group

JULY 4, 2018

It may not be overt and is often spawned by a belief that if we can put the center anywhere, then why not near the VP’s summer home or the CEO’s ranch, or somewhere warm in the winter. Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. You don’t know what you don’t know. Eliminates external bias.

Consulting 109

Consulting Consulting Contact Center Call Center 109

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. Upland made multiple acquisitions in 2019, including the team here at InGenius, giving us a leg up to herald in the new decade for even greater success. All companies are shaped by their customers.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Pipkins

DECEMBER 10, 2019

We are happy to let you all know that we are expanding on our trusted WFM solution with Customer Experience Cloud Solutions, namely Pipkins CCAAS (Contact Center As A Service). The Pipkins CCAAS also includes call recording and a feature to evaluate calls and interactions between agents and customers.

Interactive Voice Response 52

Interactive Voice Response Contact Center Management Customer Experience 52

Toister Performance Solutions

APRIL 26, 2018

After a winter of roaring fires, the fireplace needed cleaning. The silver lining of a slow period is we know we're keeping The Overlook looking great and in good condition, which means we'll be ready once it starts to get busy again! Get the latest posts plus 10 Customer Service Activities to Supercharge Your Team.

Marketing 52

Marketing Customer Service Management 52

NICE inContact

JANUARY 30, 2018

Are you one of the almost 40% of organizations that say reducing effort to improve the customer experience is their primary contact center goal for 2018? Winter storms, hurricanes, flooding, fires–with a native cloud solution, the flexibility to deal with such disasters is virtually “built-in”.

Contact Center 74

Contact Center contact center solutions Multichannel Self service 74

JivoChat

DECEMBER 20, 2020

And then we realized that we had to use something we rarely used before - online delivery services or with the right terminology: last mile delivery. The seller or the service provider makes sure that you are provided with the goods or service without leaving your home - right at your doorstep. Delivery & Pricing.

Transportation 52

Transportation Analytics Surveys Sales 52

Comm100

NOVEMBER 11, 2015

How often do you actually succeed in getting customers to add a little something extra to their carts? Maybe your bad luck with unreceptive customers isn’t the reason you haven’t been able to increase revenue. Try the following awesome upselling techniques: Make the Customer Comfortable. Address customers by name.

Upselling 72

Upselling Sales Scripts B2C 72

ClientSuccess

JUNE 27, 2018

For Customer Success Managers (CSMs), summer offers both a blessing and a curse. A blessing, of course, because there is no time like summertime, but also a curse because it can be close to impossible to engage with or even get a response from customers. For CSMs and their customers, it’s a time for engaging, exciting content.

Best practices 40

Best practices Entertainment SaaS Surveys 40

AWS Machine Learning

NOVEMBER 22, 2022

Amazon Forecast is a fully managed service that uses statistical and machine learning (ML) algorithms to deliver highly accurate time-series forecasts. Recently, based on Amazon Forecast, we helped one of our retail customers achieve accurate demand forecasting, within 8 weeks. Presenting an overall better customer experience.

Sales 80

Sales Metrics APIs Healthcare 80

Comm100

NOVEMBER 3, 2016

You’ve probably noticed that customers hate waiting, whether it’s in person, online or on the phone. While it’s great if it can translate to an increase in revenue, long customer wait times can sabotage the potential holiday gains. Use these 5 tips to help keep wait times short for your customers this upcoming winter.

Wait times 45

Wait times Advertising Entertainment Self service 45

Comm100

NOVEMBER 10, 2016

Use the following guide to identify and fulfill your staffing needs this winter. But your current live chat support team may not be able to handle the influx of chat requests this holiday season, and whether or not you’re ready for it, your visitors will have just as many questions as usual (if not more). Hire the Right People.

Scripts 56

Scripts Abandon rate Metrics Healthcare 56

Call Experts

NOVEMBER 12, 2020

Thanksgiving, Black Friday, Cyber Monday, and winter holidays are coming! A rush in inquiries, sales, and customer support needs can make or break your holiday season! Even customers who shop online will also head in-store. Customers are more active. And, customers demand more. Statistica.

Management 98

Management Contact Center Business Process Outsourcing outsourcing 98

Nicereply

NOVEMBER 19, 2019

The holiday season can be a particularly stressful time for customer support teams, as seasonal promotions bring an influx of new customers. over 2018, that means your team will be very busy indeed! But what about the impact on team morale? Yes – Winter is here. Feed the Team (And Not Just With Carbs).

Morale 71

Morale Customer Support Surveys Management 71

Aspect

FEBRUARY 15, 2018

With the 2018 Winter Olympics now underway in Pyeongchang, South Korea, the world watches in collective amazement to see the world’s best athletes come together to celebrate the time-honored athletic tradition. Here are a few Olympic-themed tips to ensure that your company always takes the gold when it comes to customer service.

Customer Service 48

Customer Service Contact center software Contact Center Coaching 48

Comm100

MARCH 1, 2018

Well, if you’re like a large majority of people, you leave and shop elsewhere – generally with a very negative impression of the service (or lack thereof.). Many e-commerce sites fail entirely at providing assistance to their customers. You obviously need some help. We’ve all experienced it, often more than once.

Benchmark 42

Benchmark Contact Center Interactive Voice Response Customer Service 42

C Space

MAY 13, 2020

The Anglo-German holiday company says it is “ready for an early resumption of travel activities in Germany and Europe”. There will be fewer tables in restaurants, with extended opening hours to compensate, and a serviced buffet instead of the traditional self-service buffet with priority on open-air seating spaces.

Government 52

Government Transportation Marketing Banking 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

CRM 42

CRM Enterprise SaaS Marketing 42

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Relying on a Single Customer Engagement Tool or Touchpoint Makes You Less Competitive. It happens to many businesses.

CRM 41

CRM Enterprise Multichannel SaaS 41