Avaya

NOVEMBER 23, 2016

So the announcement that WhatsApp Video is here has been met with mass excitement. But while the ability to have WhatsApp video conversations with family and friends is a huge benefit—there really is nothing like seeing your loved ones live—it’s not so clear what effect this is going to have on the business community.

Chatbots 78

Chatbots Enterprise CRM Contact Center 78

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. Human: Can it integrate with my CRM? Search string: "Is it fast?

Self service 100

Self service APIs Transportation Contact Center 100

aircall

JANUARY 11, 2023

8×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform. CRM integration. Seamless CRM integration is a vital part of the ideal 8×8 alternative. Should Your Business Look for an 8×8 Alternative? Free Trial? Free Trial? Free Trial?

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

Hodusoft

MAY 31, 2020

A smartphone lets you phone or video call. Whatsapp lets you do more by including both voice and video over IP plus the facility to send and receive images and video. New customer verification is carried over to Whatsapp through which the customer captures a selfie video with the aadhar card showing and sends it across.

Contact Center 52

Contact Center Contact center software Customer Experience APIs 52

Hodusoft

JANUARY 13, 2022

They are used to manage all voice and video communication. The new and advanced versions also offer features like video conferencing and team collaboration. Contact center software integrations integrate workflow operating systems, CRM (Customer relationship management) software, and other heritage systems.

voip 52

voip Contact center software APIs Cloud contact 52

Hodusoft

NOVEMBER 9, 2022

Be it audio or video, conferencing is a must-have feature to support business communications, especially for hybrid and remote workforces. CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc.

voip 52

voip CRM Analytics Telecommunications 52

Hello Customer

JUNE 30, 2022

For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. Salesforce (CRM system). Native integrations.

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. Salesforce (CRM system). Native integrations.

Feedback 52

Feedback APIs CRM Surveys 52

aircall

JANUARY 25, 2023

Key productivity features that should be part of your Genesys alternative include desktop notifications, ring-on speakers, click-to-dial, forward-to-phone, CRM integrations, a mobile app that’s just as good as the desktop option, a power dialer, call tags, and disposition codes. Each integration should add value to your business processes.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Playvox

JANUARY 13, 2022

And when learning management solutions include multimedia training, this satisfies Gen Z’s inclination for video learning. . A modern, integrated platform also allows organizations to better orchestrate increasingly complex customer journeys and support emerging channels such as face-to-face video communications and virtual reality.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

aircall

NOVEMBER 16, 2022

3CX mainly caters to remote teams, offering straightforward features like call, video, and live chat that are easy to deploy from anywhere. Video calls. Unlimited voice & video calling. In addition, Aircall integrates with CRM and help desk tools to ensure no one’s chasing conversations from multiple sources.

CRM 62

CRM call center software APIs Government 62

SmartAction

MARCH 1, 2022

Examples of horizontal SaaS include HubSpot, a popular suite of software products for customer service, sales, and inbound marketing; Salesforce, which provides CRM and applications for app development, marketing automation, and customer service. Integrating CRMs, ERPs, contact centers, and other business applications is simple through APIs.

Management 74

Management SaaS Virtual Agent Automotive 74

JustCall

OCTOBER 4, 2022

With JustCall, you can send and receive texts directly from the CRM you use. Brief is an all-inclusive Facebook Messenger alternative that offers a host of useful features such as instant chat, video conferencing, task management, file sharing, and team collaboration. Image Source. Top Features of JustCall. Image Source. Image Source.

Advertising 52

Advertising CRM Feedback Enterprise 52

Hodusoft

MARCH 6, 2024

A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Contact center software, equipped with multichannel capabilities, empowers BPOs to manage customer interactions effortlessly across platforms like voice, video, email, SMS, live chat, and social media.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Hodusoft

AUGUST 30, 2022

This cloud-delivered unified communications model is widely used to support various communications functions including: Enterprise telephony Unified messaging Mobility Meetings (audio/video) Instant messaging and presence Since the cloud hosts UCaaS services, companies don’t need to install and maintain any additional hardware or infrastructure.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

JustCall

DECEMBER 13, 2022

In an era where healthcare institutions are using CRM, advanced billing systems, payment gateways, digital patient healthcare records, and other advanced systems, VoIP phone systems for healthcare fit right into this new-age digital transformation. It makes it highly efficient and easy to implement.

voip 52

voip Healthcare Transportation CRM 52

Serenova

JUNE 24, 2020

When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. You can also build your own custom integrations using our APIs. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

Serenova

JUNE 24, 2020

When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. You can also build your own custom integrations using our APIs. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Babelforce

OCTOBER 20, 2023

Wahrscheinlich kennen Sie diese Callcenter-Akronyme: ACD, IVR, CRM, BI, YMCA, usw. Wenn Sie unser Demo-Video bereits gesehen haben, haben Sie ein klassisches Beispiel gesehen. Es ist durchaus möglich praktisch jede beliebige Sammlung von Systemen (mit APIs) zu verknüpfen. Ich kann das wirklich nicht oft genug betonen.

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52

Babelforce

OCTOBER 20, 2023

Wahrscheinlich kennen Sie diese Callcenter-Akronyme: ACD, IVR, CRM, BI, YMCA, usw. Wenn Sie unser Demo-Video bereits gesehen haben, haben Sie ein klassisches Beispiel gesehen. Es ist durchaus möglich praktisch jede beliebige Sammlung von Systemen (mit APIs) zu verknüpfen. Ich kann das wirklich nicht oft genug betonen.

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52

OrecX

MAY 30, 2017

These systems record the interaction’s audio and agent screen video and offer integrated playback. Integrate and centralize your customer-related data sources (call recording, speech analytics, ACD, IVR, PBX, etc.) – systems with open APIs make this easier. Install an intelligent IVR that can route calls based on agent skill sets.

Contact Center 60

Contact Center Interactive Voice Response APIs Analytics 60

Fonolo

MARCH 13, 2018

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. Here ’s a neat video for you to check out. The “CRM Service” section is probably the least interesting.

Call Center 52

Call Center APIs Outbound sales Average Handle Time 52

Babelforce

AUGUST 22, 2023

You probably know these call center acronyms: ACD, IVR, CRM, BI, YMCA, etc. If you’ve seen our demo video already you’ll have seen a classic example. to link up virtually any collection of systems (with APIs). This is what separates the fun (but gimmicky) toys from the serious product offerings.

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52

Hodusoft

FEBRUARY 16, 2020

You get these features: WebRTC audio-video chat and conference. Zoho CRM integration. The plus side is all telephony features, voicemail, auto-attendant, recording, integration into CRM and audio-video calls with WebRTC. Then you have Jabber that allows audio-video calls from mobiles. Least cost routing.

voip 52

voip Enterprise CRM APIs 52

NobelBiz

FEBRUARY 15, 2023

An example of this would be creating training videos on using a social media solution to engage customers and potential customers or in case of a video, making the video available for employees to watch before going into customer contact. Integration with your current software (CRM, API etc.)

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

JustCall

AUGUST 5, 2022

In contrast, Wingman offers very limited integration capabilities with calendars, video conferencing tools, CRMs, dialers, and productivity apps. Naturally, the same convenience is extended to JustCall IQ users, who can benefit from these advanced integrations. Real-Time Sentiment Analysis. Smart Automation.

call center software 52

call center software Call Center Enterprise Engineering 52

aircall

DECEMBER 19, 2022

With CRM integrations, video conferencing capabilities, and compatibility with multiple browsers, Vonage offers increased optimization. To help you augment your VoIP setup, we also offer API developer support to help with custom integrations. Staying relevant is a tough business.

voip 62

voip Analytics APIs Interactive Voice Response 62

aircall

JANUARY 24, 2017

Sortlist uses Aircall’s open API to create a new contact within Aircall as soon as a lead is created within Intercom. A phone call is made within minutes, and all notes, recordings, and other essential pieces of information are automatically updated within the Intercom CRM. Watch the video.

voip 48

voip APIs B2B CRM 48

Hodusoft

FEBRUARY 3, 2022

The technology continues to improve; it has also offered API choices for app integration and auto-attendant capabilities for automation and 24/7 access to your system from any location around the globe; you also enjoy those benefits. . It has opened new possibilities both as a structural aspect and as growth. .

voip 52

voip Interactive Voice Response Analytics Contact center software 52

CSM Magazine

FEBRUARY 2, 2022

There are various channels for customer acquisition including, email marketing, search marketing, social media marketing, video marketing, and content marketing. 100+ pre-built apps integrations, flexible APIs, and free-developer workspace. You can instantly send your Popupsmart data to the CRM team for enriched marketing automation.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

DMG Consulting

MAY 6, 2022

If the CCaaS solution has its own unified-communication-as-a-service (UCaaS) and video capabilities, it is even more compelling, as it is likely to address enterprises’ expanding needs for a communications platform. analytics, WFO/WEM, and CRM functionality, a prediction that is already well on its way to becoming a reality.

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Call flow 141

Call flow Technical Support Sales APIs 141

Amity

SEPTEMBER 14, 2017

CRM Owner Name and Email. Amity automatically synchronizes the name and email address of the account owner from your CRM system. New JavaScript Library Methods in Activity Tracking API. Zoom Video Conferencing and Webinars. Simply click on “clone” on the right end of the task row. ChartMogul.

Accountability 48

Accountability CRM APIs Metrics 48

Amity

SEPTEMBER 14, 2017

CRM Owner Name and Email. Amity automatically synchronizes the name and email address of the account owner from your CRM system. New JavaScript Library Methods in Activity Tracking API. Zoom Video Conferencing and Webinars. Simply click on “clone” on the right end of the task row. ChartMogul.

Accountability 48

Accountability CRM APIs Metrics 48

Babelforce

MAY 5, 2020

SMS messages are generally too short for detailed explanations – and media like video is often best for guides and how-to’s.). #3 Integration with tools like Helpdesk and CRM means that customers don’t just get any messages. Read ‘ What are APIs and how do they enhance contact center services? ’). 3 Surveys and feedback.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

MAY 5, 2020

SMS messages are generally too short for detailed explanations – and media like video is often best for guides and how-to’s.). #3 Integration with tools like Helpdesk and CRM means that customers don’t just get any messages. Read ‘ What are APIs and how do they enhance contact center services? ’). 3 Surveys and feedback.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52